Gtech Reviews 159,140

I've found GTech to be a great company to deal with in every way. Ordering items is such a simple process - you always get through very quickly to a knowledgeable and friendly representative.... See more

Exemplary customer service & systems. Amazing value for money. It is extremely rare for companies to provide spare parts these days. As more & more are creating non repairable products to make more mo... See more

Whenever I have dealt with G-Tech direct I have found the folk who work there to be helpful, knowledgeable and seemingly proud to be part of the organisation. That in itself is a huge breath of fresh... See more

I love my product (hoover), it broke down :( I contacted customer services, the call was answered in no time AND by a real person. They asked a few questions and were able to identify the problem. W... See more

I have awarded four stars because the hedge cutter failed on the first time of use. I called customer service and explained the problem. The gentleman I spoke with identified the probable cause of the... See more

after using vacuum for less than a month, I had cause to contact customer services because it developed a fault, namely a loud noise from the head assembly. This was replaced within 24 hours which... See more

Rapid supply of a replacement handle yoke for my 8 year old vacuum by Customer Support . Free of charge which was a surprise and very welcome. Would highly recommend Gtech for after sales service and... See more

I HAD A FAULT WITH MY HAND HELD VACUUM AND CONTACTED G TECH A FRIENDLY AND HELPFUL PERSON ASKED ME QUESTIONS AND SAID THEY WOULD SEND A PART. THE PART ARRIVED THE NEXT MORNING VERY IMPRESSED. BUT THE... See more

My hubby bought me this as it's lightweight & had good reviews for people like me who struggle due to disabilities. I was skeptical as I'd used other cordless vacuums before & they never measured u... See more

Had an orca floor cleaner which was great until problem with clean water tank, rang spoke to real person, sorted by next day, problem reoccurred rang again, new cleaner delivered next day. Superb afte... See more

I really like the product HT series Cordless Hedge trimmer albeit a little heavy when reaching full stretch, but liveable. I paid full price and found the day after that there had been a discount code... See more

There was a slight problem with delivery. Gtech customer service was excellent. Also arrived faulty. Again the team couldn’t have been more helpful, a replacement assembly head sent out next day.

GTEC amaze me in today's world to speak to a company that clearly has the customers interest in focus when dealing with queries. I would opt to buy from GTEC ahead of any other supplier because of thi... See more

my Gtec K9 vacuum packed up yesterday. I rang customer services, wondering whether they'd be there as it was a Saturday afternoon. I needn't have worried, the problem was dealt with straight away and... See more

Excellent service, even though my lawnmower was just over the 2 year guarantee. Gtec recognised it was faulty and replaced it. Lovely surprise. Lots of companies wouldn’t do that.

We bought one of the massage beds from Gtech, which we've loved, but unfortunately part of the rail snapped. Contacted customer support via email and I've never received a response so quickly from a... See more

My grass trimmer stopped working - phoned the help desk and they diagnosed the fault and sent another head the following day. They advised how to the replace the faulty item and the new head was deli... See more

Unfortunately my hand held vacuum developed an intermittent fault. The service from Gtech was amazing and exemplary, I cannot fault their pleasant and wonderful staff on the phone, which was answered... See more

I wrote direct to Gtech as so impressed with the excellent service. They could easily have sold me a new hand held hoover but instead advised me a part could be purchased. As a company they had devel... See more

I contacted you for advice about my product. Your customer service guy gave me advice despatched the part I needed at a cost of less than £10 arrived next day Brilliant service

Your staff were so patient with me as i am not technically minded. Everything you said would happen did despite DPD delivering the first battery to the wrong address - a new battery arrived 24hrs lat... See more

Gtech did an excellent job in sending us very quickly and efficiently a part for our Gtech pro 2. Which did not solve the problem but then so efficiently sent another part and then finally sending a n... See more

It is so easy to order direct from GTech as the ordering section are so polite and helpful especially as we are from the Channel Islands. They take off the VAT without me even asking. From my experien... See more

My strimmer stopped working about lunchtime, I spoke with a lady on the phone and we tried to solve the problem. Unfortunately nothing we tried worked she said she would send me a new motor and told... See more

1The battery I bought for my hand held vacuum cleaner was very easy to find and buy on your website. Very pleased that it was delivered the next day. Now for the instructive part, which you do n... See more

Ordered of the web site and all delivered the following day in a good sized box. Inside the box all parts were securely packed. The best was that the directions were not just in picture mode but clear... See more

excellent results when used on carpets and hard floors. a bit heavier to use than my fetch air ram pro but worth having the new cleaner for the improved cleaning.

Great hoover. So light and easy to use. Customer service also excellent and replaced charger after the box and charger got wet because delivery person left it outside in the rain. Definitely r... See more

After an initial little disappointment with a call to Customer Care. I would like to thank Gtech for a really swift response to a follow up email and for their very kind gesture to the matter my mothe... See more

Love my K9 and the hand-held hoover couldn’t be without used for many years just bought new and lots of little improvements wouldn’t buy anything else.

Appliance arrived on time well packed but dealing tabs had been used. On opening and assembling found upper handle dented. Replaced the next day.

Well made cleaner slots together easily .It is well balanced stands upright without falling over when not in use. It is the best battery operated upright I have used.

The product is affected by the number of stones present on the ground and they destroyed the green units very easily. Impossible to avoid the stones so it will mean purchasing lots of replacements if... See more

I bought a Gtech Air Ram (it’s the second one I’ve had and loved the first one). This one has broken twice and I’ve needed to replace the strip on the base. Both times customer service has been excell... See more

The helpline is really good. Being able to speak to a person is very important. The product knowledge and very helpful attitude is excellent . My two recent orders came very quickly. On one occasion t... See more

The battery on my Air Ram 3 started to fade after only 15 months. The guy I spoke to said he would send out a new battery which arrived pretty much the next day. I couldn't ask for better service. M... See more

The strimmer is nice and light and easy to handle. Adjusting the strimmer head is easy. The battery capacity is more than enough for my needs. Downsides are the strimmer blades are very brittle and... See more

After years of loving my easy convenient Gtec I thought I’d give shark a try & omg, there’s no comparison so I had to get another 👌

I ordered a new G tech vacuum cleaner as my existing G tech broke and the parts were disappointingly unavailable. The new model is good but I felt it very wasteful to bin the original

Lightweight, flexible, efficient, good long life and easy to charge battery use. A big surprise at how good this machine is.

I am 81 and due to medical reasons I require a light vac. I have had your machine in the past but this one is so much advanced. Cleaning itself is so good and being so lightweight is just what I... See more

Ordering was easy. Delivery so fast and kept in touch when it was going to be. Trimmers are wonderful. Thankyou.

Arrived next day as stated. love my new Gtech Platinum cleaner. Like the fact that the filter is self cleaning and also lets you know when it needs charging. Very stylish and sturdy picks up re... See more

Although the vacuum does as it says, I was surprised to find I cannot do my stairs and there are no attachments to do things above the floors.

Very impressed with my new GTech products. Definitely a big difference in suction. Glad that I decided to replace my old GTech.

The HT50 hedge trimmer was a great improvement on the old one because of the extra length of the blade, it made the job a whole lot easier. Thank you

Advised that the rechargeable battery had stopped working and received a new one in the post the next day. Superb service!

Ordered by landline phone. Pleasant and helpful person spoken to. Speedy delivery. easy assembly and easy to use

Have now used our vacuum cleaner for 10 months and it does what it says on the label.

I bought the HT50 after seeing it advertised in a newspaper for £130, rather than the £250 on the Gtech website. Easy to put together and lasted about 1/2 hour of some pretty heavy duty cutting -... See more