What made my experience great was the client care that I've received. It's been a bit of a frustrating start as my first shipment never arrived, but the team was fantastic and re-shipped it with n... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #48 of 63 best companies in Skin care clinic
- #24 of 33 best companies in Online Prescription Medication Vendor
Information provided by various external sources
Start tackling your skin goals and beyond with our online dermatology consultation.
Contact info
London, United Kingdom
- hello@skinandme.com
- skinandme.com
Replied to 99% of negative reviews
Typically replies within 24 hours
Found the consultation to be thorough…
Found the consultation to be thorough but straightforward.
Am very much looking forward to receiving my first delivery!
Caysie’s customer service was…
Caysie’s customer service was amazing!!!!
May use AI-assist with repliesRead more
Underhand marketing tactics with no way to unsubscribe
Received text message from Skin+Me with no instructions on how to stop receiving SMS messages. I clicked the link to see how to unsubscribe, and it automatically started my subscription again without making it clear and not accepting anything. I now cannot stop the subscription until it's been delivered. I also emailed them as well to ask to not receive SMS but received a response to say had to do a chat and ask to be removed. There is no option to do a chat so have gone back to them to ask.

Reply from Skin + Me
AVOID !!! Avoid at all costs !!!
AVOID !!!
I managed to contact them, and they claimed my order had been shipped and would arrive in a few days — but more than a week had already passed. They provided a supposed tracking number (2B05582120008C518DEB4) that gave an error on the Royal Mail website.
When I asked for the correct tracking number, they insisted it was the right one.End of story.
One star because, for scammers, they answered emails surprisingly quickly .The money is irretrievably lost.
Don’t even try to apologise — scammers.

Reply from Skin + Me
Not sure what you suggest I signed up…
Not sure what you suggest I signed up for as I only wanted free samples to try.
I won’t pay any more money as I’m now very confused 🫤

Reply from Skin + Me
Needs to improve customer service
I was disappointed that the company changed the packaging, making it harder to distinguish between the cleanser and moisturiser. I wish they would email to give you warning to update your preferences before they send out the order. They changed the my moisturiser and cleanser to the light ones without me asking to resulting in my dry skin. Their products are good but customer service could be improved.

Reply from Skin + Me
I love this product and the impact it…
I love this product and the impact it has had on improving my skin. The item gets delivered on time and the customer service with the company is great.
Simple, user-friendly consultation
Simple, user-friendly - looking forward to recieving the products. Will leave a further review once I've tried them out. :)
Very good technology to find out what…
Very good technology to find out what best suits people
Lost my order
how do i get a refund
Review from someone 3 months in
Here’s my genuine review, after using my Skin+Me prescribed daily doser for 3 months.
Earlier this year I was diagnosed with Ulcerative Colitis (IBD) and was put on a course of steroids (Prednisolone). Once I stopped taking these I got awful acne, which is something I have never experience before (not even as a teenager, and I’m now in my thirties). A few people recommended Skin+Me to me and I thought it was worth trying, after all my usual things didn’t work.
Initially I had an ingredient in my included in my daily doser that I wasn’t comfortable using, due to my IBD, and they got this rectified very quickly for me via email, and sent out another daily doser free of charge, without this ingredient included. I couldn’t have asked for better customer care!
Now I’m three months in and I have noticed such a huge difference to my skin. Pretty much all my acne has cleared up, my skin is no longer red, and overall it just looks so much smoother and healthier. Yes my skin got worse when I first started using it, but you’ve just got to trust the process and get through the ‘purge’ phase in those first few weeks. I am so pleased I stuck with it and can’t thank Skin+Me enough for giving me my clear skin back!
For someone who has no idea on skin…
For someone who has no idea on skin care this is a great option!
Effective but process needs some tweaks
The bad -They do not respond to emails. An AI bot tells you to click speak to a person but this option doesn’t exist. Also I signed up for a free trail box but this is preprogrammed to add your free samples to you next box so you need to be sure to alter this before you start. This is available in a tick box - just untick it. Plus the AI bot is so annoying and responds in a way that I can see would make people angry if they need to speak to a person.
The good - it’s made a difference to my skin. Not sure it’s worth £24.99 each month but I’m going to give it a go just because the free sample I got in the box first time round made it seem like I’ve not had too bad a deal.
Quick and easy to fill out plenty of…
Quick and easy to fill out plenty of options to choose from
Textured skin
My skin is quite textured so I tried Skin and Me to try sort that out a bit, it’s working. I’m dead happy so far
Fantastic products!
fantastic products! My skin is glowing!
Quick response times to issues.
Great customer service.
Jus another scheme???
I’ve used their concoctions in the past and it has really helped. My formula has been changed and I don’t really feel like it’s working anymore. I’ve tried to cancel but it’s like I’m a dog chasing its tail, just going around and around in circles. They said I can’t cancel because there’s an order being shipped out- which is fair enough but I’m trying to cancel the following months order since money has been taken out of my account without any forewarning and ik I’m going to forget to cancel it for next time. Deffo feels like just another pyramid scheme that I can’t get out of.

Reply from Skin + Me
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