Skin + Me Reviews 10,420

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers highlight the positive impact of the product on their skin, noting improvements in complexion, reduction of acne, and a more even skin tone. Many appreciate the personalized approach, where the product is tailored to their specific skin needs. Consumers find the service simplifies their skincare routine, saving them time and money. People also value the ease of adjusting their prescriptions and the prompt responses from the team when they need advice or changes. The convenience of the subscription service, including the ability to pause or delay deliveries, is another frequently praised aspect. Customers appreciate the company's responsiveness and willingness to adapt formulations based on their skin's changing needs.

Based on these reviews

Rated 4 out of 5 stars

What made my experience great was the client care that I've received. It's been a bit of a frustrating start as my first shipment never arrived, but the team was fantastic and re-shipped it with n... See more

Rated 4 out of 5 stars
Invited

I’ve been really happy with skin and me. After trying all sorts for years, I gave this a go and my skin has been much clearer since I started using it - I hardly ever have any breakouts now and fee... See more

Rated 4 out of 5 stars
Invited

Great packaging that takes up little space in my bathroom cabinet and also fits through my mail box on deliver day. Cream works well and keep my skin issues in check! I like that its really easy to... See more

Rated 4 out of 5 stars
Invited

My skin has drastically improved from where I started. The prescribers are prompt with their responses when you have questions and will chnage the formulation if needed.

Rated 5 out of 5 stars
Invited

I’d been suffering from adult acne for a while and my skin just looked spotty, uneven and dull. Using the daily doser, cleanser and moisturiser has really improved my skin and although I get an occasi... See more

Rated 5 out of 5 stars

I completed the online consultation which took me about a half hour and I found it quite interesting things about the skin and mine too and towards the end they ask you to take three pictures of your... See more

Rated 5 out of 5 stars
Invited

I’ve been really grateful to have a solution that works finally! The team at Skin+Me put a lot of thought and care into crafting a product that balances all aspects of our skin to generate a personali... See more

Rated 5 out of 5 stars
Invited

After 2 pregnancies and being a full time working mum my skin was lack luster and hyperpigmented. Skin + me has provided me with an easy routine that brightens and evens my skin and now I use the day... See more

Rated 5 out of 5 stars
Invited

Love, would never stop using. I started using the tretinoin serum as a magic anti ageing product back in 2020, which cannot be bought over the counter. Amazing results and have kept the lines at bay.... See more

Rated 5 out of 5 stars
Invited

I have been a customer with skin and me since 2020 when I started having issues with breakouts. I previously was on roaccutane so I know that generally over the counter or high street retinol products... See more

Rated 5 out of 5 stars
Invited

Skin + Me has completely simplified my skincare routine. The personalised approach means I no longer waste time or money on products that don’t work for me. Over time, I’ve seen a noticeable improveme... See more

Rated 5 out of 5 stars
Invited

I had such painful cystic acne my whole adult life, then got to late 30's and started getting signs of ageing as well. Nothing I had tried had really helped including prescription antibiotics from G... See more

Rated 5 out of 5 stars
Invited

Quite simply, Skin and Me keeps my wrinkles at bay. It's such a brilliant service, way more cost effective for those of us who want the benefits of tretinoin without having to fork out £350 to see a d... See more

Rated 5 out of 5 stars

I done the free consultation and thought that the multiple choice answers were super accurate and relatable. I also loved how I had to send photos of my face from different angles to make sure I was... See more

Rated 5 out of 5 stars
Invited

I’ve used Skin & Me everyday for over 2 years now and I’d recommend to anyone who has skin concerns. You send in photos of your skin and your areas of concern and the team will address these so quickl... See more

Rated 5 out of 5 stars
Invited

Consultations are easy, meaning I'm able to relate my skin's needs and get the right prescription. Since using it, my skin has been wonderful, even hormonal changes don't disrupt it - no more horribl... See more

Rated 5 out of 5 stars

Quick and easy process to getting the skin care products that are suitable for my skin, age and issues I’ve identified. (Apparently since not used or recieved) Being male, 40, working in a factor... See more

Rated 5 out of 5 stars
Invited

I’ve been using Skin + Me for a few years now, and I find that it works brilliantly. As someone who experienced adult acne and tried everything, skin + me has provided real peace of mind; it’s simplif... See more

Rated 5 out of 5 stars
Invited

I have been using Skin + Me for almost 2 years and my skin has never been better! My hormonal breakouts have reduced, my skin texture is much smoother and also more plump and hydrated! I love that i... See more

Rated 5 out of 5 stars
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Since using Skin + Me, I have noticed an amazing improvement in my complexion. It has evened my skin tone, reduced dark pigmentation significantly. I am 53 next month and I've had people asking me if... See more

Rated 5 out of 5 stars

I have been wanting to try skin+me out for a while as I have suffered from rosacea and acne for years with no help from my GP! I thought I would give it a go so went through the consultation process w... See more

Rated 5 out of 5 stars
Invited

Been using skin + me for a few years and it’s been brilliant for my skin. It’s cleared any issues up I’ve had and helped manage any hormonal skin changes too. If I have needed my prescription changi... See more

Rated 5 out of 5 stars
Invited

I have used Skin + Me since the company was brand new. Fed up of trying so many different lotions and potions that never worked to clear my adult acne, I decided to give it one more try with his excit... See more

Rated 5 out of 5 stars
Invited

I've been using Skin+Me for a few years now, and actually cannot fault them. Shipping is quick,and hassle free. Amending your prescription is easy, this is something I've had to do a few times d... See more

Rated 5 out of 5 stars
Invited

Great skin care, always very quick to respond and adapt the formulation when needed. I told them I was trying for a baby and they told me to stop the current formula and sent me a new one for free as... See more

Rated 3 out of 5 stars
Invited

I saw results fairly early on but have struggled to maintain these effects despite good responses and prescription changes from prescribers. It’s a very easy way to get what you need - the daily doser... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve been using Skin + Me for many years now and it’s completely transformed my skin. It’s not an overnight fix, you do need to commit and be consistent but the results are absolutely worth it. The pr... See more

Rated 5 out of 5 stars
Invited

I have been using skin and me for two years and I can honestly say it has changed my life. I had terrible acne and was embarrassed even when wearing make up especially as I am nearly 30 and didn't suf... See more

Rated 5 out of 5 stars
Invited

Great service they choose what is best for your skin and are very easy to contact if you have any questions or want to change anything. Not that expensive of you consider how much it costs trying mil... See more

Rated 5 out of 5 stars
Invited

I recently had to change my prescription due to some of the ingredients not being safe for pregnancy and the process was so quick! And I’ve found it’s kept my acne somewhat at bay (pregnancy hormones... See more

Rated 5 out of 5 stars
Invited

Skin + Me has done wonders for my skin! I love the convenient dispenser that is posted out each month. It is so easy to make any changes to the subscription like delaying the delivery date or swapping... See more

Rated 5 out of 5 stars
Invited

Skin+me has really improved my skin. I struggled with breakouts throughout my 20's and early 30's but with consistent use of my personalised formula my skin has been great. I would recommend to an... See more

Rated 5 out of 5 stars
Invited

Been using the products prescribed for me for a while now, I have regular check ins with the prescriber and so far they have been amazing. If I’ve had issues, ingredients have been tweaked to suit my... See more

Rated 5 out of 5 stars
Invited

Always quick to respond and helpful. I’ve been using the product for about 4 years and no other product I’ve used has been as good for my skin, if I’ve ever wanted to make changes I’ve messaged them a... See more

Rated 5 out of 5 stars
Invited

I’ve had a subscription with Skin and me for over 3 years and it has honestly changed my skin! I suffered for years with terrible breakouts and redness but this has absolutely transformed my skin! The... See more

Rated 5 out of 5 stars
Invited

When I first started using Skin+Me, I remember thinking how efficient the process was and how nice the team members were! It’s very easy to get in touch with someone if you need advice or guidan... See more

Rated 5 out of 5 stars
Invited

I’ve struggled with acne & an oily t-zone my whole life, I have even been on roaccutane to help with my acne, but the first time I’ve had truly clear skin, oiliness managed and even pores smaller is w... See more

Rated 5 out of 5 stars
Invited

I've been using Skin & Me for over 3 years now for ageing concerns. I'm over the moon with the results. My skin is glowing and even toned, with a noticeable reduction of fine lines. I'm often complime... See more

Rated 5 out of 5 stars
Invited

I have been using skin + me for approx 2 years and I am so pleased with the results. I love that the service is personalised, taking the hassle out of trying to find suitable products myself. I’ve rea... See more

Rated 5 out of 5 stars
Invited

I have been using Skin + Me products for over three years, and have since never needed to rely on another skincare brand to keep my skin looking clear and youthful. The product-based subscription se... See more

Rated 3 out of 5 stars
Invited

The product itself is good, however over time the shipping has gotten slower and oftentimes the doser gets lost in the post. Seeing you without a doser in the interim. Overall shipping experience has... See more

Rated 5 out of 5 stars
Invited

Letting Skin + Me take care of my skin routine leaves me free to think about other things. I've started using their factor 50 moisturiser with my usual serum and my face looks great!

Rated 5 out of 5 stars
Invited

Skin and Me has completely transformed my skin. I previously couldn’t find anything to control my acne breakouts, and within a few weeks, Skin and Me had given me a way to control them and improve the... See more

Rated 5 out of 5 stars
Invited

I’ve been using Skin + Me for a couple of years now and am really impressed with everything about it! I love the fact that you can tweak the ingredients, speak to prescribers for advice, delay or adv... See more

Rated 5 out of 5 stars

Normally I found skin quizzes just ask the same thing over and over again and there products don’t really work however this consultation was different. The questions really focused on what I want my s... See more

Rated 5 out of 5 stars

I got recommended skin+me through an instagram promotion and it really changed my skin completely. I would definitely recommend to anyone who is struggling with acne. Amazing brand!

Rated 5 out of 5 stars
Invited

I rarely write a comment on the products that I am buying. However, seeing great results with Skin+Me encourages me to give an honest review. I have tried so many facial products before and I'd say th... See more

Rated 5 out of 5 stars
Invited

Skin + Me has completely simplified my routine and taken the guesswork out of skincare. I’d highly recommend it to anyone looking for professional, personalised skincare with real results.

Rated 5 out of 5 stars

Loved the product, loved the process. What is even better is the customer service: top tier! I had an issue and they dealt with it immediately, no faffing around. Thank you skin and Me 💛

Rated 5 out of 5 stars

Excellent products. I'm 48 years old and I've been battling dry skin for 10 years. I've tried every conceivable product. Within 5 days of using skin + me cleanser, treatment and moisturizer my skin... See more

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Company details

  1. #48 of 63 best companies in Skin care clinic
  2. #24 of 33 best companies in Online Prescription Medication Vendor

Information provided by various external sources

Start tackling your skin goals and beyond with our online dermatology consultation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Underhand marketing tactics with no way to unsubscribe

Received text message from Skin+Me with no instructions on how to stop receiving SMS messages. I clicked the link to see how to unsubscribe, and it automatically started my subscription again without making it clear and not accepting anything. I now cannot stop the subscription until it's been delivered. I also emailed them as well to ask to not receive SMS but received a response to say had to do a chat and ask to be removed. There is no option to do a chat so have gone back to them to ask.

10 October 2025
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hey Chris,

We appreciate you bringing this SMS issue to our attention. We're sorry you've had trouble unsubscribing and that our instructions were unclear. If you could please email the team asking if you could speak with a person. So that someone in the support team at hello@skinandme.com can help assist you with this.

Appreciate your patience and hoping this gets resolved too.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 1 out of 5 stars

AVOID !!! Avoid at all costs !!!

AVOID !!!
I managed to contact them, and they claimed my order had been shipped and would arrive in a few days — but more than a week had already passed. They provided a supposed tracking number (2B05582120008C518DEB4) that gave an error on the Royal Mail website.

When I asked for the correct tracking number, they insisted it was the right one.End of story.

One star because, for scammers, they answered emails surprisingly quickly .The money is irretrievably lost.
Don’t even try to apologise — scammers.

10 October 2025
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Olga,

We appreciate your feedback and regret that you encountered issues with your order and the tracking information provided. Unfortunately, once we ship your order, we are unable to locate it until the delivery service provider attempts to deliver it. If you can please email the support team, they will be more than happy to help assist you at hello@skinandme.com.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 2 out of 5 stars

Not sure what you suggest I signed up…

Not sure what you suggest I signed up for as I only wanted free samples to try.
I won’t pay any more money as I’m now very confused 🫤

10 October 2025
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi Ann,

Apologies for confusion there. Skin + Me is a subscription service that will automatically continue after your first box. You can cancel your subscription at any time, even during your first month.

The support team will be more than happy to help assist you with this for you, please can you email us at hello@skinandme.com.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 2 out of 5 stars
Invited

Needs to improve customer service

I was disappointed that the company changed the packaging, making it harder to distinguish between the cleanser and moisturiser. I wish they would email to give you warning to update your preferences before they send out the order. They changed the my moisturiser and cleanser to the light ones without me asking to resulting in my dry skin. Their products are good but customer service could be improved.

4 October 2025
Skin + Me logo

Reply from Skin + Me

Hi Sarah,

Apologies for the disappointment there, I have passed on this comment to the wider team to help with future development. The support team will be more than happy to help assist you you subscription products, please can you email us at hello@skinandme.com.

Best wishes,
The Dermatology Support Team at Skin + Me.

Rated 5 out of 5 stars

Review from someone 3 months in

Here’s my genuine review, after using my Skin+Me prescribed daily doser for 3 months.

Earlier this year I was diagnosed with Ulcerative Colitis (IBD) and was put on a course of steroids (Prednisolone). Once I stopped taking these I got awful acne, which is something I have never experience before (not even as a teenager, and I’m now in my thirties). A few people recommended Skin+Me to me and I thought it was worth trying, after all my usual things didn’t work.

Initially I had an ingredient in my included in my daily doser that I wasn’t comfortable using, due to my IBD, and they got this rectified very quickly for me via email, and sent out another daily doser free of charge, without this ingredient included. I couldn’t have asked for better customer care!

Now I’m three months in and I have noticed such a huge difference to my skin. Pretty much all my acne has cleared up, my skin is no longer red, and overall it just looks so much smoother and healthier. Yes my skin got worse when I first started using it, but you’ve just got to trust the process and get through the ‘purge’ phase in those first few weeks. I am so pleased I stuck with it and can’t thank Skin+Me enough for giving me my clear skin back!

8 October 2025
Unprompted review
Rated 3 out of 5 stars

Effective but process needs some tweaks

The bad -They do not respond to emails. An AI bot tells you to click speak to a person but this option doesn’t exist. Also I signed up for a free trail box but this is preprogrammed to add your free samples to you next box so you need to be sure to alter this before you start. This is available in a tick box - just untick it. Plus the AI bot is so annoying and responds in a way that I can see would make people angry if they need to speak to a person.
The good - it’s made a difference to my skin. Not sure it’s worth £24.99 each month but I’m going to give it a go just because the free sample I got in the box first time round made it seem like I’ve not had too bad a deal.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Textured skin

My skin is quite textured so I tried Skin and Me to try sort that out a bit, it’s working. I’m dead happy so far

23 September 2025
Unprompted review
Rated 2 out of 5 stars

Jus another scheme???

I’ve used their concoctions in the past and it has really helped. My formula has been changed and I don’t really feel like it’s working anymore. I’ve tried to cancel but it’s like I’m a dog chasing its tail, just going around and around in circles. They said I can’t cancel because there’s an order being shipped out- which is fair enough but I’m trying to cancel the following months order since money has been taken out of my account without any forewarning and ik I’m going to forget to cancel it for next time. Deffo feels like just another pyramid scheme that I can’t get out of.

7 October 2025
Unprompted review
Skin + Me logo

Reply from Skin + Me

Hi there,
We are very sorry for any inconvenience caused, this is not the experience we would have wanted for you.

Please be reassured, your formula change can be requested at any time, our team will also be happy to aid you in cancelling your account if you so wish.

Please can we recommend reaching out to the team over at hello@skinandme.com or sending us a DM. We will aim to resolve this issue for you as efficiently as possible.

We apologise again for any issues caused.

Best Wishes,
The Dermatology Support Team at Skin + Me.

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