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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly interface, secure purchasing process, and excellent communication throughout. Consumers are satisfied with the timely delivery and accurate product descriptions. The quality of refurbished items is considered amazing, often exceeding expectations and resembling new devices. People also highlight the reasonable pricing and the overall value they receive. Customers are pleased with the condition of their purchases, often describing them as being in excellent or like-new condition. The order process is simple and quick. The company's attention to detail and consistent communication are also appreciated. Overall, consumers express confidence in the company and its products, with many stating they would not hesitate to make future purchases.

Based on these reviews

Rated 4 out of 5 stars
Verified

The phone itself arrived in pretty good condition, battery a little weak but this can also just be Apple making cheaper products over the years. I subtracted a star because they delivered to a poi... See more

Rated 4 out of 5 stars
Verified

A very good experience with Back Market and the computer is exactly as they described. The only problem I had was with the delivery by DHL which was delayed and which they (DHL) never contacted me by... See more

Rated 4 out of 5 stars
Invited

Good product and fast delivery. I would have given five stars but there was a problem with the model sent me. I chose a LENOVO T430 laptop with a QWERTY keyboard but got an AZERTY keyboard instead. Th... See more

Rated 4 out of 5 stars

I was nervous to make my purchase with an "unknown" service but I received my item quickly and it was in good condition. I now wait to see the future service once the normal problems occur with electr... See more

Rated 5 out of 5 stars
Verified

Quand on choisit un iPhone premium, on reçoit réellement un premium. Quant à la revente de mon ancien iPhone, l’estimation s’est avérée exacte et j’ai été réellement remboursée de cette somme. Top!

Rated 5 out of 5 stars
Verified

J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,

Rated 5 out of 5 stars

Very impressed with Back Market - prompt delivery and phone exactly as described. However, after two months the phone stopped working and I had to instigate return under the 12 month warranty. If the... See more

Rated 5 out of 5 stars

bought iphone SE2020 their premium version yesterday. in the first 2 hours it was strange, but then it started working perfectly and i love it until now attention, they use UPS as delivery which... See more

Rated 5 out of 5 stars
Verified

Amazing, I made 2 orders on BlackMarket without expecting big things but... WOW I was extremely surprised on what they did. Terrific!! I ordered the item in the evening and just the day after I receiv... See more

Rated 5 out of 5 stars
Verified

Fabulous experience. Item described as very good but it was exactly as it would be bought new with all the labels and packaging. It cost me a 1/3rd of what I’d have paid elsewhere. Arrived super qu... See more

Rated 5 out of 5 stars
Verified

Rapide ,efficace dans l'ére du temps .Pourquoi payer plus quand on a ce qu'il faut sur Back Market .

Rated 5 out of 5 stars
Verified

I'm very happy with my purchase! My order arrived quickly and without any issues. The item's condition perfectly matched what the seller described. Everything is great! I will definitely buy something... See more

Rated 5 out of 5 stars
Verified

iPhone with « premium «  retrofit option sélected. Similar as brand new product as first Check let see if confirmed with more intensive usage

Rated 5 out of 5 stars
Verified

I have used Backmarket on a number of occasions now and have found them to be excellent. The product, in this case an IPad Air arrived as promised and in excellent condition. I am very pleased.... See more

Rated 5 out of 5 stars

What the say basically the Appel watch was new at 100% this company is trusted 100% and if you got problems the will refund you a soon as the ship your article… good job back market keep your good job... See more

Rated 3 out of 5 stars

Service was okay, but underwhelming. There were brief positives, but too many small delays and unclear steps dragged it down.

Company replied

Rated 5 out of 5 stars

I sold an iphone via the the website. The iphone was in perfect condition. I filled the survey, and got proposed 366 euros for it. Filled my bank informations. A bubble envelope was sent to me. I put... See more

Rated 5 out of 5 stars
Verified

Excellent product supplied as described in super quick time. I wouldn't hesitate to recommend and I don't think I'll ever buy a new phone again!

Rated 5 out of 5 stars
Verified

no complaints.. phone is as expected. i wonder if camera glass is not factory origin but i'm not sure

Rated 5 out of 5 stars
Verified

Good site, it depends a lot on the sellers, I happened to have a good experience because the sellers was excellent. The site itself is OK, not too complex to understand.

Rated 5 out of 5 stars
Verified

nickel, comme d'habitude. Du bon matos à un tarif abordable sans mauvaise surprise à l'usage

Rated 5 out of 5 stars
Verified

It's my third purchase and I knew that the quality is amazing for a refurbished item. Super quick delivery time and simple process. You Rock!

Rated 5 out of 5 stars
Verified

Everything was 100% percent correct apart from the price. I think it is very expensive, definitely the best in quality it was like a new phone. With a new battery too!!! Yet at nearly €475,00 it shou... See more

Rated 5 out of 5 stars
Verified

The iPhone was delivered very quickly and in excellent condition. No scratches or marks and it works perfectly. A very good deal for a phone which looks and performs as new.

Rated 5 out of 5 stars
Verified

Produit conforme à la description bon rapport qualité prix seul bémol l emballage simple papier bulle...

Rated 5 out of 5 stars
Verified

Product is what Backmarket said it was, therefore no issues. Has made the wife very happy.

Rated 5 out of 5 stars
Verified

i have ordered a refurbished iPhone SE (2020), and i am very satisfied with my purchase.

Rated 5 out of 5 stars
Verified

Product as described (in fact exceeded my expectations) Rapid Delivery Very Happy Bravo!

Rated 5 out of 5 stars
Verified

Super.i received good quality.i recommend other to buy from back market.thankyou.

Rated 5 out of 5 stars
Verified

My Mac is perfectly fine, with no issues, scratches, its basically new.

Rated 5 out of 5 stars
Verified

Very trustworthy! My new phone functions very well and the delivery was super fast!

Rated 5 out of 5 stars
Verified

Very satisfied by both product and service - iPhone came as new and very quickly. Thanks a lot!

Rated 3 out of 5 stars
Verified

Lengthy process, not all instructions were provided to finalise

Company replied

Rated 5 out of 5 stars
Verified

Hey there Black Market!!! The whole experience from user friendly, to buying with confidence, to communication was absolutely perfect 100% I bought a Macbook Pro, great price, and was delivered on tim... See more

Rated 4 out of 5 stars
Verified

Les produit de valve marketing son bon par rapport au pris par contre il manquait des écouteurs lorsque j’ai acheter mon téléphone sur le site sa ma un peu déçut sinon le produit et bien

Rated 3 out of 5 stars

UPDATE: Sara from BackMarket has been extremely accommodating, working very hard to fix the problem. I’ll update again once I get a feel on how the third-party “distributor” handles the replacemen... See more

Rated 4 out of 5 stars

I bought an iPhone 6, and it works perfect. It arrived on time. The characteristics were as described. The little scratches on the back are really small Andre screen was practically new.

Rated 3 out of 5 stars

the phone is good now after I spent another 40 euro to have it cleaned. This should have been done by Back Market prior to sale,

Company replied

Rated 3 out of 5 stars
Invited

Pb de premier jour photos qui tremble et maintenant impossible de téléphoner par carte SIM .....😕

Company replied

Rated 3 out of 5 stars

I ordered an iPhone 6 from Back Market. I ordered the Shiny version, which is the best they have. The phone looked brand new from the outside and had no scratches on the exterior. However, I soon rea... See more

Company replied

Rated 3 out of 5 stars
Invited

Bon jour Tablette fonctionne très bien. Mais e mérite pas la classification "or".

Company replied

Rated 5 out of 5 stars
Verified

Simple , easy and prompt and had all the information I required. The pricing is quite good for the device.

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Company details

  1. Cell phone recycling and unlocking service
  2. Computer & Accessories store
  3. Electronics store
  4. Online marketplace

Written by the company

Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis


Contact info

4.2

Great

TrustScore 4 out of 5

80K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

go to a repair phone shop (physically)

Backmarket offers a great panel of reused devices.
However, replacing screws by glue and refusing to replace a battery even when paid for isn't what a call a good reconditioning.
When you ask for a repair because of the unsable battery, you will never win. Even if, at first, they tell you that the warranty will be applied. At least, I have some components assembled together to form an unusable phone.

26 September 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Ghos,
We're sorry to hear about the situation you're experiencing. In order to help you as quickly as possible, could you please give us the e-mail address associated with your Back Market account and more details about your order?
This will enable me to examine your case in detail and provide you with a solution as soon as possible.
Please accept our apologies for any inconvenience caused.

Olivia, Back Market Customer Care

Rated 1 out of 5 stars

Horrible customer care

Horrible customer care. I ordered a device, DHL wasn't able to complete the delivery and the only way to get informations on where to recover the parcel is by accessing through an email address used by Back Market for the delivery. It is however impossible to contact BackMarket.fr as the online form simply doesn't work, and they do not provide any other way of communicating with them. Please avoid at all costs

10 September 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Giacomo,
I’m sorry to hear that you’re having trouble reaching our After-Sales Service.

To contact us, please go to your customer account, with the email adress you wrote, and click on the “Get help” button next to the relevant order. You’ll be invited to describe the issue you’re experiencing, and then you just need to click on “Send a message to get help” at the bottom of the page.

If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day,
Olivia, Back Market Customer Care

Rated 1 out of 5 stars
Verified

The insurance they sell with the phone…

The insurance they sell with the phone is a fraud - they won't accept to repair the phone using the excuse that the description of the accidental damage is insufficient. Buy the phone - don't buy the insurance!

21 August 2025
Back Market - France logo

Reply from Back Market - France

Hello,
Thank you for your feedback.
We’re sorry to hear about your experience with the insurance. We encourage you to share your review directly with the insurer, as they manage all claims and decisions regarding coverage.

For your reference, we have attached the general terms and conditions of the insurance policy, which outline the requirements for filing a claim and the assessment process. These terms are provided to every customer at the time of purchase.
If you have any additional questions or would like further clarification regarding your claim, please feel free to reach out to the insurance provider directly, as they are best placed to assist you.

Thank you for your understanding.
Best regards,
Olivia, Back Market Customer Care

Rated 5 out of 5 stars
Verified

Amazing

Amazing, I made 2 orders on BlackMarket without expecting big things but... WOW I was extremely surprised on what they did. Terrific!! I ordered the item in the evening and just the day after I received it!

16 June 2025
Rated 1 out of 5 stars

No complaints process, shocking company

Tried to make a formal complaint only to be advised that there is no complaints process, there is no way of complaining unless you write WRITE not email, a letter to them in France. What a terrible company
53433615 order number. No way it seems of contacting you directly as I have got nowhere with your Customer Service team (Sacid)
Trade in - inexcuseable for me to reject the offer from refurbisher, tell the refurbisher & customer service directly to be then advised that I cannot have my device back & I have to accept an offer half of what was suggested.
I either would like my device back or the full amount that was given to me which no explanation was given as to why half was offered. I have lots of photos, all of which demonstrate that the phone was in the condition that I stated.

1 August 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Kaye,
Thank you for reaching out and sharing your experience.
My colleague Carrie will take care of your case and give you the compensation for the full amount ! She will contact you during the day. Stay connected !
Kind regards,
Olivia, Back Market Customer Care

Rated 5 out of 5 stars
Verified

no complaints

no complaints.. phone is as expected. i wonder if camera glass is not factory origin but i'm not sure

4 August 2025
Rated 1 out of 5 stars

Garbage delivery from DHL

Backmarket offer good product but they're using DHL. After not delivering it they dumped it in a locker more than an hour's drive away. That's total laziness, and incompetent.
If they use FedEx or GLS then I might buy off them again

1 August 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Gurney,
Thank you for your feedback and I’m sorry for the inconvenience with your delivery.
Our sellers choose their own shipping carriers, so the selection of DHL (or any other provider) is managed by them, not directly by Back Market. We understand your frustration and will share your feedback with our sellers.
If you need further assistance, feel free to reach out.

Best regards,
Olivia, Back Market Customer Care

Rated 5 out of 5 stars

love it

bought iphone SE2020 their premium version yesterday. in the first 2 hours it was strange, but then it started working perfectly and i love it until now

attention, they use UPS as delivery which is really very bad service

30 July 2025
Unprompted review

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