The phone itself arrived in pretty good condition, battery a little weak but this can also just be Apple making cheaper products over the years. I subtracted a star because they delivered to a poi... See more
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Review summary
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Based on these reviews
Company details
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Electronics store
- Online marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
Replied to 69% of negative reviews
Typically replies within 48 hours
Produit conforme à la description…
Produit conforme à la description (iPhone 15) , livraison rapide, produit impeccable
Transaction tres facile
Transaction tres facile. iPhone tres bon condition. Je suis tres contente de l'achat.
Machine correspondant parfaitement à la…
Machine correspondant parfaitement à la description.
May use AI-assist with repliesRead more
go to a repair phone shop (physically)
Backmarket offers a great panel of reused devices.
However, replacing screws by glue and refusing to replace a battery even when paid for isn't what a call a good reconditioning.
When you ask for a repair because of the unsable battery, you will never win. Even if, at first, they tell you that the warranty will be applied. At least, I have some components assembled together to form an unusable phone.

Reply from Back Market - France
The old is in the air
Rapide ,efficace dans l'ére du temps .Pourquoi payer plus quand on a ce qu'il faut sur Back Market .
super merci
Horrible customer care
Horrible customer care. I ordered a device, DHL wasn't able to complete the delivery and the only way to get informations on where to recover the parcel is by accessing through an email address used by Back Market for the delivery. It is however impossible to contact BackMarket.fr as the online form simply doesn't work, and they do not provide any other way of communicating with them. Please avoid at all costs

Reply from Back Market - France
The insurance they sell with the phone…
The insurance they sell with the phone is a fraud - they won't accept to repair the phone using the excuse that the description of the accidental damage is insufficient. Buy the phone - don't buy the insurance!

Reply from Back Market - France
Product is what Backmarket said it was…
Product is what Backmarket said it was, therefore no issues. Has made the wife very happy.
Amazing
Amazing, I made 2 orders on BlackMarket without expecting big things but... WOW I was extremely surprised on what they did. Terrific!! I ordered the item in the evening and just the day after I received it!
Very satisfied by both product and…
Very satisfied by both product and service - iPhone came as new and very quickly. Thanks a lot!
Smooth and easy
Simple , easy and prompt and had all the information I required.
The pricing is quite good for the device.
No complaints process, shocking company
Tried to make a formal complaint only to be advised that there is no complaints process, there is no way of complaining unless you write WRITE not email, a letter to them in France. What a terrible company
53433615 order number. No way it seems of contacting you directly as I have got nowhere with your Customer Service team (Sacid)
Trade in - inexcuseable for me to reject the offer from refurbisher, tell the refurbisher & customer service directly to be then advised that I cannot have my device back & I have to accept an offer half of what was suggested.
I either would like my device back or the full amount that was given to me which no explanation was given as to why half was offered. I have lots of photos, all of which demonstrate that the phone was in the condition that I stated.

Reply from Back Market - France
no complaints
no complaints.. phone is as expected. i wonder if camera glass is not factory origin but i'm not sure
Garbage delivery from DHL
Backmarket offer good product but they're using DHL. After not delivering it they dumped it in a locker more than an hour's drive away. That's total laziness, and incompetent.
If they use FedEx or GLS then I might buy off them again

Reply from Back Market - France
love it
bought iphone SE2020 their premium version yesterday. in the first 2 hours it was strange, but then it started working perfectly and i love it until now
attention, they use UPS as delivery which is really very bad service
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