The phone itself arrived in pretty good condition, battery a little weak but this can also just be Apple making cheaper products over the years. I subtracted a star because they delivered to a poi... See more
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Review summary
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Company details
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Electronics store
- Online marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
Replied to 68% of negative reviews
Typically replies within 48 hours
I ordered an M3 iPad Air and waited for…
I ordered an M3 iPad Air and waited for a long time without any updates. When it didn't arrive in time I have reached out to support, to be told that they never had it in stock to begin with.
I agreed to receive a different colour instead (which was in stock). It also never arrived, and after asking why it hasn't - my order has been cancelled and I will apparently receive a refund (maybe next week?).
This is ridiculous! I didn't receive my product. They are keeping my money for over a week now and it will apparently take another 5 working days to get it back. 0 updates on the progress of my order unless I file a support request?!
If you're planning on making a purchase from this site - don't and spare yourself repeated disappointment.

Reply from Back Market - France
Super.i received good quality.i…
Super.i received good quality.i recommend other to buy from back market.thankyou.
Very good deal.
Very Satisfied with the item, Perfect for the budget
I bought an iPad is very good condition and good price! Recommend!
The iPhone was delivered very quickly…
The iPhone was delivered very quickly and in excellent condition.
No scratches or marks and it works perfectly.
A very good deal for a phone which looks and performs as new.
everything perfect
Super fast delivery -earlier than…
Super fast delivery -earlier than promised. Exactly as described and works perfectly
Battery issue
The battery of the phone was not reliable as it should be, though I took the premium offer…
It lasts half day for a normal use (WhatsApp, calls) and not even streaming or other usage…

Reply from Back Market - France
Produit conforme à la description bon…
Produit conforme à la description bon rapport qualité prix seul bémol l emballage simple papier bulle...
RSA conforme à la description je…
RSA conforme à la description je recommande , le téléphone fonctionne parfaitement iPhone 13 .
Quand on choisit un iPhone premium
Quand on choisit un iPhone premium, on reçoit réellement un premium. Quant à la revente de mon ancien iPhone, l’estimation s’est avérée exacte et j’ai été réellement remboursée de cette somme. Top!
Everything was great
Product was sent quickly and phone was…
Product was sent quickly and phone was like new. However some bugs at the bottom of the screen
Would not use again. Scam.
Would not use again. Total scam.
I used the reselling service through backmarket.fr and it went smooth at the start. I sent my phone away and it was accepted by the reseller. I was informed that I would be paid within 6 business days. It has now been over 16 days and nothing. I have contacted backmarket but they have been unhelpful and keep going in circles. They have asked for me to send my ID and bank details to them three times now and then nothing.
I was hoping this was a good alternative to Facebook marketplace and leboncoin but I would not recommend backmarket.

Reply from Back Market - France
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