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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products they received, often describing them as being in excellent condition and matching the descriptions provided. People appreciate the quick delivery times and the simple, user-friendly purchase process. The quality of refurbished items is frequently praised, with some consumers noting that their purchases appeared brand new. Consumers are also satisfied with the pricing, considering it reasonable for the quality received. The ordering process and communication throughout are highlighted as positive aspects. In instances where issues arose, such as problems with the delivered product, the company's customer service was commended for its responsiveness and efficiency in resolving the problems.

Based on these reviews

Rated 4 out of 5 stars
Verified

The phone itself arrived in pretty good condition, battery a little weak but this can also just be Apple making cheaper products over the years. I subtracted a star because they delivered to a poi... See more

Rated 4 out of 5 stars
Verified

A very good experience with Back Market and the computer is exactly as they described. The only problem I had was with the delivery by DHL which was delayed and which they (DHL) never contacted me by... See more

Rated 4 out of 5 stars
Invited

Good product and fast delivery. I would have given five stars but there was a problem with the model sent me. I chose a LENOVO T430 laptop with a QWERTY keyboard but got an AZERTY keyboard instead. Th... See more

Rated 4 out of 5 stars

I was nervous to make my purchase with an "unknown" service but I received my item quickly and it was in good condition. I now wait to see the future service once the normal problems occur with electr... See more

Rated 5 out of 5 stars
Verified

Quand on choisit un iPhone premium, on reçoit réellement un premium. Quant à la revente de mon ancien iPhone, l’estimation s’est avérée exacte et j’ai été réellement remboursée de cette somme. Top!

Rated 5 out of 5 stars
Verified

J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,

Rated 5 out of 5 stars
Verified

Transaction tres facile. iPhone tres bon condition. Je suis tres contente de l'achat.

Rated 5 out of 5 stars

Very impressed with Back Market - prompt delivery and phone exactly as described. However, after two months the phone stopped working and I had to instigate return under the 12 month warranty. If the... See more

Rated 5 out of 5 stars

bought iphone SE2020 their premium version yesterday. in the first 2 hours it was strange, but then it started working perfectly and i love it until now attention, they use UPS as delivery which... See more

Rated 5 out of 5 stars
Verified

Amazing, I made 2 orders on BlackMarket without expecting big things but... WOW I was extremely surprised on what they did. Terrific!! I ordered the item in the evening and just the day after I receiv... See more

Rated 5 out of 5 stars
Verified

Fabulous experience. Item described as very good but it was exactly as it would be bought new with all the labels and packaging. It cost me a 1/3rd of what I’d have paid elsewhere. Arrived super qu... See more

Rated 5 out of 5 stars
Verified

I'm very happy with my purchase! My order arrived quickly and without any issues. The item's condition perfectly matched what the seller described. Everything is great! I will definitely buy something... See more

Rated 5 out of 5 stars
Verified

Rapide ,efficace dans l'ére du temps .Pourquoi payer plus quand on a ce qu'il faut sur Back Market .

Rated 5 out of 5 stars
Verified

iPhone with « premium «  retrofit option sélected. Similar as brand new product as first Check let see if confirmed with more intensive usage

Rated 5 out of 5 stars
Verified

I have used Backmarket on a number of occasions now and have found them to be excellent. The product, in this case an IPad Air arrived as promised and in excellent condition. I am very pleased.... See more

Rated 5 out of 5 stars

What the say basically the Appel watch was new at 100% this company is trusted 100% and if you got problems the will refund you a soon as the ship your article… good job back market keep your good job... See more

Rated 3 out of 5 stars

Service was okay, but underwhelming. There were brief positives, but too many small delays and unclear steps dragged it down.

Company replied

Rated 5 out of 5 stars

I sold an iphone via the the website. The iphone was in perfect condition. I filled the survey, and got proposed 366 euros for it. Filled my bank informations. A bubble envelope was sent to me. I put... See more

Rated 5 out of 5 stars
Verified

Excellent product supplied as described in super quick time. I wouldn't hesitate to recommend and I don't think I'll ever buy a new phone again!

Rated 5 out of 5 stars
Verified

Good site, it depends a lot on the sellers, I happened to have a good experience because the sellers was excellent. The site itself is OK, not too complex to understand.

Rated 5 out of 5 stars
Verified

no complaints.. phone is as expected. i wonder if camera glass is not factory origin but i'm not sure

Rated 5 out of 5 stars
Verified

nickel, comme d'habitude. Du bon matos à un tarif abordable sans mauvaise surprise à l'usage

Rated 5 out of 5 stars
Verified

It's my third purchase and I knew that the quality is amazing for a refurbished item. Super quick delivery time and simple process. You Rock!

Rated 5 out of 5 stars
Verified

Everything was 100% percent correct apart from the price. I think it is very expensive, definitely the best in quality it was like a new phone. With a new battery too!!! Yet at nearly €475,00 it shou... See more

Rated 5 out of 5 stars
Verified

The iPhone was delivered very quickly and in excellent condition. No scratches or marks and it works perfectly. A very good deal for a phone which looks and performs as new.

Rated 5 out of 5 stars
Verified

Produit conforme à la description bon rapport qualité prix seul bémol l emballage simple papier bulle...

Rated 5 out of 5 stars
Verified

Product is what Backmarket said it was, therefore no issues. Has made the wife very happy.

Rated 5 out of 5 stars
Verified

i have ordered a refurbished iPhone SE (2020), and i am very satisfied with my purchase.

Rated 5 out of 5 stars
Verified

Product as described (in fact exceeded my expectations) Rapid Delivery Very Happy Bravo!

Rated 5 out of 5 stars
Verified

My Mac is perfectly fine, with no issues, scratches, its basically new.

Rated 5 out of 5 stars
Verified

Super.i received good quality.i recommend other to buy from back market.thankyou.

Rated 5 out of 5 stars
Verified

Very trustworthy! My new phone functions very well and the delivery was super fast!

Rated 5 out of 5 stars
Verified

Produit conforme à la description (iPhone 15) , livraison rapide, produit impeccable

Rated 5 out of 5 stars
Verified

Very satisfied by both product and service - iPhone came as new and very quickly. Thanks a lot!

Rated 3 out of 5 stars
Verified

Lengthy process, not all instructions were provided to finalise

Company replied

Rated 5 out of 5 stars
Verified

Hey there Black Market!!! The whole experience from user friendly, to buying with confidence, to communication was absolutely perfect 100% I bought a Macbook Pro, great price, and was delivered on tim... See more

Rated 4 out of 5 stars
Verified

Les produit de valve marketing son bon par rapport au pris par contre il manquait des écouteurs lorsque j’ai acheter mon téléphone sur le site sa ma un peu déçut sinon le produit et bien

Rated 3 out of 5 stars

UPDATE: Sara from BackMarket has been extremely accommodating, working very hard to fix the problem. I’ll update again once I get a feel on how the third-party “distributor” handles the replacemen... See more

Rated 4 out of 5 stars

I bought an iPhone 6, and it works perfect. It arrived on time. The characteristics were as described. The little scratches on the back are really small Andre screen was practically new.

Rated 3 out of 5 stars

the phone is good now after I spent another 40 euro to have it cleaned. This should have been done by Back Market prior to sale,

Company replied

Rated 3 out of 5 stars
Invited

Pb de premier jour photos qui tremble et maintenant impossible de téléphoner par carte SIM .....😕

Company replied

Rated 3 out of 5 stars

I ordered an iPhone 6 from Back Market. I ordered the Shiny version, which is the best they have. The phone looked brand new from the outside and had no scratches on the exterior. However, I soon rea... See more

Company replied

Rated 3 out of 5 stars
Invited

Bon jour Tablette fonctionne très bien. Mais e mérite pas la classification "or".

Company replied

Rated 5 out of 5 stars
Verified

Simple , easy and prompt and had all the information I required. The pricing is quite good for the device.

We perform checks on reviews


Company details

  1. Cell phone recycling and unlocking service
  2. Computer & Accessories store
  3. Electronics store
  4. Online marketplace

Written by the company

Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis


Contact info

4.2

Great

TrustScore 4 out of 5

80K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I ordered an M3 iPad Air and waited for…

I ordered an M3 iPad Air and waited for a long time without any updates. When it didn't arrive in time I have reached out to support, to be told that they never had it in stock to begin with.

I agreed to receive a different colour instead (which was in stock). It also never arrived, and after asking why it hasn't - my order has been cancelled and I will apparently receive a refund (maybe next week?).

This is ridiculous! I didn't receive my product. They are keeping my money for over a week now and it will apparently take another 5 working days to get it back. 0 updates on the progress of my order unless I file a support request?!

If you're planning on making a purchase from this site - don't and spare yourself repeated disappointment.

21 May 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Jacek, 

I am really sorry to hear that. There was an issue with the seller's stock, making him unable to ship the device, we sincerely apologize for that, and for any issue or concern it may have caused you. 
The refund was triggered, all funds are returned to you. The five working days is an estimate of the time needed for the money to appeare again to your account, which depends on you bank. 

I have taken over your case and will accompany you until it's resolution, 

Please don't hesitate to reach out, 

Best, 
Claudine, Back Market Customer Care.

Rated 2 out of 5 stars
Verified

Battery issue

The battery of the phone was not reliable as it should be, though I took the premium offer…
It lasts half day for a normal use (WhatsApp, calls) and not even streaming or other usage…

5 May 2025
Back Market - France logo

Reply from Back Market - France

Hello Yahya, 

I'm sorry to hear you are encountering battery issues with your phone. I have opened your after-sales conversation in order to provide you with the help needed, and to offer soultions to that issue

Feel free to reach out if you have any additional question, 

Best, 
Claudine, Back Market

Rated 1 out of 5 stars

Would not use again. Scam.

Would not use again. Total scam.
I used the reselling service through backmarket.fr and it went smooth at the start. I sent my phone away and it was accepted by the reseller. I was informed that I would be paid within 6 business days. It has now been over 16 days and nothing. I have contacted backmarket but they have been unhelpful and keep going in circles. They have asked for me to send my ID and bank details to them three times now and then nothing.
I was hoping this was a good alternative to Facebook marketplace and leboncoin but I would not recommend backmarket.

28 March 2025
Unprompted review
Back Market - France logo

Reply from Back Market - France

Hello Timothy,

I'm sorry to hear you are unhappy with your Buyback experience. The payment was slowed down because of the type of documents uploaded, which were not recognize by our platform. The payment was now successfully transferred to you, 

Please do not hesitate to reach out if you have additional questions, 

Best, 
Claudine, Back Market Customer Care

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