Furniture And Choice Reviews 29,353

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, citing their high quality and stylish designs. Consumers appreciate the ease of ordering and the accuracy of product descriptions, noting that items often match the website's portrayal. People are particularly pleased with the value for money, finding the prices reasonable for the quality received. The delivery service is another highlight for reviewers, who report prompt and efficient delivery, often ahead of schedule. Customers also value the excellent communication throughout the process, from order confirmation to delivery updates. The customer service team is frequently commended for being helpful, friendly, and quick to resolve any issues. Consumers also appreciate the easy assembly process and the secure packaging of the items.

Based on these reviews

Rated 5 out of 5 stars

Ordered two Perth dining chairs Sunday Sept 28th & they were delivered as stated on Tuesday Sept 30th, one of the bolts for the chairs hadn't been manufactured properly but after emailing Furniture &... See more

Rated 5 out of 5 stars
Verified

An excellent buying experience throughout. Delivery was as promised and the guys were very helpful and friendly. As for my new sofas - they are superb! I now have 3 from Furniture & Choice and my d... See more

Rated 5 out of 5 stars
Verified

I bought the Sorrento Recliner Armchair in Light Grey Classic Linen-Weave Fabric. At first, I chose the dark grey one but changed my mind to the light grey as it’s a better match for our sofa. I calle... See more

Rated 5 out of 5 stars
Verified

Round extendable dining table & 4 chairs. Arrived, well packed & looks as good as photos. Arrived within a few days, choice of dates offered for delivery. Very happy with my purchase. Highly recommend... See more

Rated 4 out of 5 stars
Verified

Good quality table and chairs and relatively easy to assemble. Nice looking oak finish on the table and chairs. Delivery was fine and pretty rapid after the order. Assembly hint - put a good dollop of... See more

Rated 5 out of 5 stars
Verified

We had been looking for a new lounge Suite for some time when a friend of ours recommended Furniture & choice, And after looking on the website and reading many of the reviews and how pleased... See more

Rated 5 out of 5 stars
Verified

I read the reviews on this company prior to ordering,and felt confident in placing my order. They delivered very quickly and the table and chairs are amazing. So many fantastic comments from friends a... See more

Rated 5 out of 5 stars
Verified

Purchased Chatsworth table and 6 Bewley chairs which I absolutely love!! Items were delivered within days and delivery men were very friendly and helpful. Would definitely recommend this company to o... See more

Rated 5 out of 5 stars

Website easy to use and order. Confirmation emails sent to keep you updated. Delivery exactly as stated. The table went together easily and looks great in our dining room. Would definitely recommend... See more

Rated 5 out of 5 stars
Verified

Round table and chairs set Hudson and bewley.was delivered as planned , delivery driver kept us updated on delivery before hand . Only problem we found was putting table legs together was fiddly ,as... See more

Rated 4 out of 5 stars
Verified

Dining table looks lovely with the chairs but it was quite a task to fix them. I’d advise for people to prepare themselves mentally to fix the whole thing coz it’s defo not as easy as they make it sou... See more

Rated 5 out of 5 stars
Verified

Great media wall. Really happy with service. I would happily recommend to anyone who loves premium quality product over price.

Rated 5 out of 5 stars
Verified

We inherited a table minus all the fittings needed to assemble it. Customer service was outstanding. The company dispatched a new set that day. I can't praise them highly enough.

Rated 3 out of 5 stars
Verified

The furniture itself was ok but the fact the screws and washers weren’t included as per instructions was very disappointing. And I had to go and buy them as I didn’t want the hassle of sending it all... See more

Company replied

Rated 5 out of 5 stars

Ordered six dining room chairs that weren't quite right for us. Contacted the live chat that evening when they were closed - received call back from Kyle first thing the next morning who was v helpful... See more

Rated 5 out of 5 stars
Verified

The whole process from using the website to delivery was incredibly straight forward. Updates on delivery Date, time etc were accurate and flexible. Delivery Drivers really helpful and although I was... See more

Rated 5 out of 5 stars
Verified

The delivery was delivered well ,I just feel the seating could have been packed a bit tighter so the seat could have been a lot firmer to sit on . Just you have a record of it in case we have to brin... See more

Rated 5 out of 5 stars
Verified

Sofa is exactly as pictured/described and appears good quality. Perfect size for our kitchen, compact but seats 3 adults no problem. Very easy to assemble. Initially showed as out of stock with a re... See more

Rated 5 out of 5 stars
Verified

After looking extensively for a solid wood dining set online at various outlets, furniture and choice was simply unparalleled in price and looked decent quality and well made. After receiving our or... See more

Rated 5 out of 5 stars
Verified

Really easy ordering, no problems, everything packaged well, easy to read instructions and easy assembly, date given for delivery and a 2 hour time slot, driver rang to let me know he was 15 minutes a... See more

Rated 5 out of 5 stars
Verified

We are extremely delighted with our new dining table in every respect From the initial ordering to the actual delivery… it was perfect in every way We are besotted with the dining table … the pric... See more

Rated 4 out of 5 stars
Verified

Great sofa! Love the colour and quality. It was originally out of stock but got a notification few days before that it was available and could get it delivered by the end of the week. Agent who organi... See more

Rated 5 out of 5 stars
Verified

I ordered 6 Brooklyn chairs tan on Thursday 18th September. The chairs were delivered on the 23rd September. They were packaged really good and secure. The chairs were easy to assemble. I was more tha... See more

Rated 5 out of 5 stars
Verified

Easy to order Fast delivery Easy to put together Quality made (hope this last) Sturdy . Exactly what we was looking for.

Rated 4 out of 5 stars
Verified

Good service, communication and quick delivery from sending two lots of fabric swatches, ordering and delivery. Really pleased with the dark legged Salisbury dining chairs in champagne velvet, bought... See more

Rated 5 out of 5 stars
Verified

Buying sofas online can be risky - you never know how they will work out for you or how the delivery will go. Very pleased to say that the sofas I chose from Furniture and Choice are exactly as they a... See more

Rated 5 out of 5 stars
Verified

Chairs were really nice and I was able to pick my delivery slot. This was helpful as it meant we could have the chairs delivered after we had finished decorating. Chairs delivered on time. Checkout... See more

Rated 3 out of 5 stars
Verified

Looks nice but very difficult to assemble. We were contacted by the seller & they offered to help if we face a problem with their secure assembly in the future.

Company replied

Rated 5 out of 5 stars

This company has gone over & Beyond! Initially, there was a fault with our table but Furniture & Choice arranged for a table engineer to come & fix the issue. Throughout, they were keeping in to... See more

Rated 4 out of 5 stars
Verified

Purchased the Loren 3+2 seater sofas in Champagne. They look lovely, they are for our lounge which we don’t spend a lot of time sitting in. These are not sofas to snuggle up and get comfy on as the... See more

Rated 5 out of 5 stars
Verified

Sent free swatches prior to purchasing, helpful on live chat, delivery on time, easy to assemble, really nice quality items for great price.

Rated 5 out of 5 stars
Verified

Order was easy to make and I feel the table I bought was good value for money. Also excellent contact and information regarding delivery which was on time and carefully delivered

Rated 5 out of 5 stars
Verified

Delighted with my sofas, ordering was easy and straightforward, delivered. Time and the delivery guys were great, very helpful. Would definitely buy from Furniture Choice again.

Rated 5 out of 5 stars
Verified

Good quality furniture with swatches available to order as required. The items are competitively priced and ordering is simple. Goods are dispatched and delivered efficiently with good customer inform... See more

Rated 5 out of 5 stars
Verified

The prices are so reasonable. Their website is smooth and easy to navigate. Great communication through emails. Prompt delivery service. I would definitely recommend this company to my friends and fam... See more

Rated 5 out of 5 stars
Verified

Delivered competently and on time. Product looks exactly as expected and can't wait for our first family meal at the table.

Rated 5 out of 5 stars

We recently purchased a recliner sofa set and a dining table from Furniture And Choice, and we’re extremely happy with both. The ordering process was simple and straightforward, and delivery was o... See more

Rated 5 out of 5 stars
Verified

The whole process was amazing, so fast and efficient from ordering to delivery. The chairs were fabulous when they arrived and such an incredible price.

Rated 3 out of 5 stars
Verified

Chairs arrived on time and well packaged. Once out of the box a couple of the chairs had dirty marks on them but I was able to wipe them clean. The reason for only 3 stars is due to the difficulty ass... See more

Company replied

Rated 5 out of 5 stars

Excellent services, great quality, lovely design - great experience overall. We wish all British companies were performing at this high standard. We recommend Furniture and Choice wholeheartedly.

Rated 5 out of 5 stars
Verified

For the price this far exceeded my expectations it’s gorgeous and easy to assemble Packaged really well and arrived on time

Rated 5 out of 5 stars

Just received our 2 x 3 seater Kansas sofas today in cream and absolutely delighted with them. Superb quality and from placing order to receiving sofas a seamless experience with fantastic updates fr... See more

Rated 5 out of 5 stars
Verified

Love my new dining table & chairs, easy order, quick delivery.

Rated 5 out of 5 stars
Verified

Great communication, delivery as expected - fabulous furniture with very good instructions so easy to put together- one chair put up a but of a fight but overall love my new table and chairs!!

Rated 5 out of 5 stars

The company made it easy to choose the Dining Suite Chatsworth and Bewdley chairs with excellent photos and the service was great 5 out of 5.

Rated 5 out of 5 stars
Verified

Very impressed, quick delivery and really lovely chairs.

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Company details

  1. #136 of 405 best companies in Home Furniture Shop
  2. #44 of 115 best companies in Living room shop
  3. #34 of 85 best companies in Sofa store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

The delivery was delivered well ,I just…

The delivery was delivered well ,I just feel the seating could have been packed a bit tighter so the seat could have been a lot firmer to sit on . Just you have a record of it in case we have to bring a complaint against you .delivery was on 29/september 2025 .

6 October 2025
Rated 5 out of 5 stars

Excellent service

Website easy to use and order. Confirmation emails sent to keep you updated. Delivery exactly as stated.
The table went together easily and looks great in our dining room.
Would definitely recommend.

25 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Round extendable dining table & 4…

Round extendable dining table & 4 chairs. Arrived, well packed & looks as good as photos. Arrived within a few days, choice of dates offered for delivery. Very happy with my purchase. Highly recommended

3 October 2025
Rated 5 out of 5 stars

Great product, excellent services

Excellent services, great quality, lovely design - great experience overall. We wish all British companies were performing at this high standard. We recommend Furniture and Choice wholeheartedly.

2 October 2025
Unprompted review
Rated 3 out of 5 stars
Verified

The furniture itself was ok but the…

The furniture itself was ok but the fact the screws and washers weren’t included as per instructions was very disappointing. And I had to go and buy them as I didn’t want the hassle of sending it all back.

3 October 2025
Furniture And Choice logo

Reply from Furniture And Choice

Dear Nicole

Many thanks for leaving us feedback on Trustpilot.

Since you left your review, we have attempted to contact you by email and telephone to discuss your experience but have not yet been able to get hold of you.

I am very sorry indeed that the fixings were not included, I am not sure whether this was the table or chairs, and that you had to purchase your own. This should certainly not be the case and I apologise for the inconvenience caused. If you would like to get back to us we will be able to offer a small refund to re-imburse for the fixings you purchased.

Kind regards
Gill Phillips
Customer Service Manager

Rated 5 out of 5 stars

Perth Dining Chairs in Stone Grey.

Ordered two Perth dining chairs Sunday Sept 28th & they were delivered as stated on Tuesday Sept 30th, one of the bolts for the chairs hadn't been manufactured properly but after emailing Furniture & Choice a complete set was delivered the next day. We are really pleased with the chairs & looks really nice in our new kitchen, a little different in assembling them but we managed. Can fully recommend Furniture & Choice. Many thanks P Brady.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Just received our 2 x 3 seater Kansas…

Just received our 2 x 3 seater Kansas sofas today in cream and absolutely delighted with them. Superb quality and from placing order to receiving sofas a seamless experience with fantastic updates from company and logistics carrier. Assembly was straightforward and all went together well. Will definitely recommend to family and friends.

3 October 2025
Unprompted review

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