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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the straightforward booking process through the app and website. They also appreciate the competitive prices for airport transfers and the clear communication provided after booking. Consumers value the user-friendly interface and the ease of finding travel options. Customers report positive experiences with drivers, describing them as courteous, friendly, and punctual. Many appreciate the smooth and comfortable rides, as well as the cleanliness and spaciousness of the vehicles. However, some consumers have reported issues with contacting customer service and occasional confusion regarding pick-up times. A few people have also experienced difficulties with changes to their bookings.

Based on these reviews

Rated 4 out of 5 stars
Verified

I couldn't find any contact, a suntransfer rep asked if she could help, contacted Hoppa and advised a 2 hour wait! The local coach operator bus left within 20 minutes so I caught that at half the pr... See more

Company replied

Rated 4 out of 5 stars
Verified

Booking was reasonably simple and quick. There was a little confusion as it was not clear when booking that a 13year old is regarded as an adult. However a email to your service agent Innocent cleared... See more

Company replied

Rated 4 out of 5 stars
Verified

I've used hoppa a number of times and they always offer a range of competitive prices and options. 4 stars due to the selection of pickup times being a bit confusing as arrival time is a pickup tim... See more

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Rated 4 out of 5 stars
Verified

I gave 4 stars just because I found it tricky to contact customer services after booking. That though could just be me and I got there in the end. They do get back to you, maybe not instantly which... See more

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Rated 3 out of 5 stars
Verified

Wanted to make a booking with Hoppa. Apparently I have an account but the system would not send a verification code to my phone thus preventing me from signing in. Tried as a guest, but the system fro... See more

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Rated 5 out of 5 stars
Verified

The Web page is so easy to follow. Once the correct information was provided to the page it only took a few minutes to provide 39 options of travel to choose from . Once I had decided which mode of tr... See more

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Rated 3 out of 5 stars
Verified

Driver was not at airport when we arrived, then we couldn’t find him as he was parked illegally so it was over half hour before we found him having come through arrivals. He then took the scenic road... See more

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Rated 3 out of 5 stars

I m trying to contact you re an upcoming booking that I have not received the balance payment link for. online chat just keeps kicking me out and the email addresses are not valid, the emails keep bou... See more

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Rated 5 out of 5 stars
Verified

We learned the hard way that Hoppa is the best and most reliable transfer provider. This year the only problem in booking was that our spelling of where we were picked up from and dropped differed fro... See more

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Rated 3 out of 5 stars
Verified

Trying to find driver was impossible I had to go to jet2 desk and they rang up for me then the driver turned up 1 hour after landing, should of been waiting for us not letting me and my wife getting... See more

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Rated 3 out of 5 stars
Verified

There was lack of clarity in picking up at airport. I enter the flight arrival time and the system has the same pickup time which is ridiculous. We have to collect bags and go through security/customs... See more

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Rated 5 out of 5 stars
Verified

Second time I’ve booked a private airport transfer through Hoppa. On both occasions found the app easy to use, good communication after booking, competitive price for this type of service (airport tra... See more

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Rated 2 out of 5 stars
Verified

I was booking a transfer from a hotel in Corralejo to the airport but the usual screen asking for flight details was replaced with one asking for SHIP NAME! Rang help desk, the said they would sort... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Hoppa twice now for airport transfers in different countries. One in Tenerife and one in Albania. I found it very easy to use, good prices and reliable. Highly recommend it.

Company replied

Rated 2 out of 5 stars
Verified

I was on the bus for 2/12 hours and still the bus was half full and the driver didn’t seem to know where he was going as he double backed on himself to or three times. People had missed their drop off... See more

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Rated 4 out of 5 stars
Verified

I’ve always used Hoppa for holiday transfers as the price is very good along with the service. However, I’ve got to say trying to book with my account this time wouldn’t allow the 25% discount and... See more

Company replied

Rated 5 out of 5 stars

Acabo de reservar mi traslado de viaje con Hoppa y no puedo estar más satisfecho con lo fácil e intuitivo que fue el proceso. Encontré la opción perfecta para mis destinos en cuestión... See more

Company replied

Rated 4 out of 5 stars
Verified

Taxi paid when booked but never arrived despite being in contact with driver via text - had to get local taxi to get us to airport in time. Have used Hoppa before with no problems, always efficient... See more

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Rated 3 out of 5 stars
Verified

I found that I couldn’t complete the booking on my iPad so had to start again on my PC. Also found I needed to log in before doing the search - what I wanted didn’t work if I did the search and then l... See more

Company replied

Rated 3 out of 5 stars
Verified

Hoppa as a service I can't fault, they are very reliable regards pickup and drop off..... but the website is not very clear when trying to make a booking. When entering details of dates and times it d... See more

Company replied

Rated 5 out of 5 stars
Verified

User friendly interface, no hassle. Have used this outfit multiple times in many countries and have never had a problem. Recommended. Keep up the good work!

Company replied

Rated 3 out of 5 stars
Verified

I usually always use Hoppa for my transfers as they tend to offer the best prices but this time it wasn't very easy to book and I wonder if there is a glitch in their system. When trying to make my b... See more

Company replied

Rated 3 out of 5 stars
Verified

Initially I didn't find the system easy to use, but having learnt what can be booked, I have found it easier. However receiving email to ask was I going to complete a booking for one I thought I had m... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for airport trfs from Gatwick airport to grand hotel in Brighton as train not suitable for elderly parents This is for my sons graduation so important that travel all goes to plan Hav... See more

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Rated 5 out of 5 stars
Verified

It was very easy to make my booking. I have used hoppa lots of times previously, including a booking which unfortunately had to be cancelled due to Covid19. Once we were able to travel freely again,... See more

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Rated 3 out of 5 stars
Verified

I have used Hoppa several times before. The drop off address is never on the drop down menu so I choose the nearest place and send a message with the proper address. This has never been a problem bef... See more

Company replied

Rated 5 out of 5 stars
Verified

Booked with Hoppa - the experience was easy - simple and provided a great price We all have a choice - Hoppa was the one that stood out. Plenty of options, linked to Cashback sites and provided co... See more

Company replied

Rated 5 out of 5 stars
Verified

Booking on line was straight forward, confirmed by email right away. My E ticket email didn't arrive 7 days before but I emailed customer service and this was resolved within a couple of hours on a Su... See more

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Rated 3 out of 5 stars
Verified

Booked a return trip from Lanzarote airport to resort and vise-versa for the return for our family of 7 people. Saw drivers at the airport holding up passenger name cards but nothing with my name... See more

Company replied

Rated 4 out of 5 stars
Verified

The booking experience is quite easy however to change a booking is not so simple. I need to change destination has our holiday agent had changed our hotel. This is not possible. You have to cancel y... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was fantastic, great friendly driver on time both at pick up and drop off and a fantastic car clean and spacious. I’ve used this company before and will continue to do so. All for a great a... See more

Company replied

Rated 5 out of 5 stars
Verified

Very friendly driver picked us up on time smooth quick transfer to benidorm would definitely recommend

Company replied

Rated 5 out of 5 stars
Verified

Used your company in August and the service was exceptional. Just booked another one and it was so easy and the best price. Great company .Definitely recommended

Company replied

Rated 2 out of 5 stars
Verified

Spent too much time trying to pay for a booking on the app. Payment kept on failing and then had to redo the whole booking on website and payment went through.

Company replied

Rated 5 out of 5 stars
Verified

My flight was delayed but my driver was still ready for me. He didnt speak english so we communicated through a translation app. I appreciated his effort.

Company replied

Rated 4 out of 5 stars
Verified

easy booking system just one point that is confusing on the return trip it is not very clear if you are booking for the pick up time or the time of your flight whereas on the outward trip there is a d... See more

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Rated 3 out of 5 stars
Verified

I received no updates on the app or texts. Driver wasn't waiting for us when arrived. Eventually one of the other drivers made a call and said the driver would be here soon. One our return. Dr... See more

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Rated 5 out of 5 stars
Verified

The driver was waiting for us outside the arrivals at the airport- he had our nam on a card which was helpful. He gave us a friendly welcome and during the drive gave us some tips on places to eat and... See more

Company replied

Rated 5 out of 5 stars
Verified

The app was very easy to follow and order the pickup. The taxis was waiting for us with plenty of communication from the driver, keeping us feeling relaxed. The drive was smooth and the the return wa... See more

Company replied

Rated 5 out of 5 stars
Verified

The second time I have booked with hoppa, and very quick and easy to follow instruction to make a booking, And last time driver was lovely he was there to meet me and on return journey was on time a... See more

Company replied

Rated 5 out of 5 stars
Verified

Website is very easy to use, it always finds the address of our chosen accomodation with no fuss, discount we recieve on booking is an added bonus and is very welcome. overall a good experience.

Company replied

Rated 4 out of 5 stars
Verified

Good company. Updates regarding transfers via WhatsApp. Reminders sent which are clear. Would use again

Company replied

Rated 5 out of 5 stars
Verified

Booking process - easy to follow and now completed. Great prices for our group. Downloaded the app and the booking confirmation was all there. No need to shop around in the future

Company replied

Rated 5 out of 5 stars
Verified

Reliable company. I have used them many times abroad and will be using them for the 1st time here in UK. They have never let me down. Drivers have always been respectful and timely. They always seem t... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to use and book 2nd time using them pickups on time and driver in contact via messages can't fault them

Company replied

Rated 5 out of 5 stars
Verified

I have used the site many times and always find it very easy to navigate and with good prices.

Company replied

Rated 5 out of 5 stars
Verified

Very easy to navigate web page and clear description of vehicles and prices

Company replied

Rated 4 out of 5 stars
Verified

Have booked with hoppa quite a few times and have always been happy with them even when my flight has been delayed.

Company replied

Rated 4 out of 5 stars
Verified

Easy to book with clear information, haven't used the service yet

Company replied

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Company details

  1. #32 of 38 best companies in Price comparison site
  2. #21 of 21 best companies in Airport shuttle service
  3. #15 of 15 best companies in Minibus taxi service
  4. #24 of 25 best companies in Taxi service
  5. #34 of 35 best companies in Transportation service

Written by the company

'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home


Contact info

  • 2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom

  • www.hoppa.com

3.9

Great

TrustScore 4 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Website easy to use

Website easy to use, takes all of the airport arrival/ departure info. Prices are resonable

11 October 2025
hoppa logo

Reply from hoppa

Dear DONNA,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 1 out of 5 stars
Verified

I have used you for years via the app…

I have used you for years via the app and have commented before the process for making a booking is so long winded especially when I go to the same place ??? why do you not have my details ???? and you also have to enter the same details twice ??? so frutrating

11 October 2025
Rated 5 out of 5 stars
Verified

Easy to book

Easy to book . Competitive pricing . Just put the address in and it came up right away

11 October 2025
hoppa logo

Reply from hoppa

Dear chris weatherstone,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

5 Stars

Always provide first class transportation in Sunny Beach

11 October 2025
hoppa logo

Reply from hoppa

Dear Steven fletcher,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Great Prices.

Easy to navigate, lots of choice world wide and great prices.

8 October 2025
hoppa logo

Reply from hoppa

Dear Miss Karen Lewis ,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 1 out of 5 stars
Verified

Seatbelts and tickets!!

No driver to meet you at terminal had to walk over 2 busy roads to meeting area
A carpark ticket machine area!
Driver works numerous hours and constantly on mobile phones while driving, try to up sell tickets for attractions.
Dont care about customer safety seatbelts not available due to be trapped under seats being pushed forward to accommodate luggage.
Told be fine to ride without belt!!
Unfortunately we refused to do that.
Will not be booking with Hoppa again

28 September 2025
Rated 4 out of 5 stars
Verified

Simple process for booking three…

Simple process for booking three journeys from different locations.

3 October 2025
hoppa logo

Reply from hoppa

Dear Neil Dandridge,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Absolutely brilliant

Absolutely brilliant
Been using Hoppa for a long time as a regular traveller.
Booking is very simple and quick

3 October 2025
hoppa logo

Reply from hoppa

Dear Shajna,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 4 out of 5 stars
Verified

easy to book

3 October 2025
hoppa logo

Reply from hoppa

Dear Trevor,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

great

great, easy straightforward

10 October 2025
hoppa logo

Reply from hoppa

Dear simon,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Easy process to book

Easy process to book. Happy with the service provided previously

2 October 2025
hoppa logo

Reply from hoppa

Dear customer,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Good service

Easy to use website. Clear and precise instructions from company that Hoppa contracts to.

3 October 2025
hoppa logo

Reply from hoppa

Dear MD,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Comfortable

Comfortable, good price

10 October 2025
hoppa logo

Reply from hoppa

Dear Tetyana,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Fast and clear

Fast and clear. Easy to follow

30 September 2025
hoppa logo

Reply from hoppa

Dear LAURENCE RICHARDSON,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

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