I couldn't find any contact, a suntransfer rep asked if she could help, contacted Hoppa and advised a 2 hour wait! The local coach operator bus left within 20 minutes so I caught that at half the pr... See more
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'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home
2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Website easy to use, takes all of the airport arrival/ departure info. Prices are resonable
Reply from hoppa
I have used you for years via the app and have commented before the process for making a booking is so long winded especially when I go to the same place ??? why do you not have my details ???? and you also have to enter the same details twice ??? so frutrating
Easy to book . Competitive pricing . Just put the address in and it came up right away
Reply from hoppa
Reply from hoppa
Reply from hoppa
No driver to meet you at terminal had to walk over 2 busy roads to meeting area
A carpark ticket machine area!
Driver works numerous hours and constantly on mobile phones while driving, try to up sell tickets for attractions.
Dont care about customer safety seatbelts not available due to be trapped under seats being pushed forward to accommodate luggage.
Told be fine to ride without belt!!
Unfortunately we refused to do that.
Will not be booking with Hoppa again
Simple process for booking three journeys from different locations.
Reply from hoppa
I didnt know what car was picking, what registration number it had, nothing.
Cancelled our shuttle service one week left to go holiday very very bad company
Absolutely brilliant
Been using Hoppa for a long time as a regular traveller.
Booking is very simple and quick
Reply from hoppa
Reply from hoppa
Easy to use website. Clear and precise instructions from company that Hoppa contracts to.
Reply from hoppa
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