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ID Market France Reviews 1,537

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TrustScore 3 out of 5

3.2

Homewares Shop
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Company details

  1. Homewares Shop
  2. Animal park
  3. Bathroom Supply Shop
  4. DIY Store
  5. Home Furniture Shop
  6. Garden Furniture Shop

Written by the company

ID Market – Votre expert en ameublement et décoration au meilleur prix ! Spécialiste du mobilier intérieur et extérieur à petit prix depuis plus de 10 ans, ID Market vous propose un large choix de meubles design, modernes et pratiques pour la maison et le jardin. Profitez de nos offres exceptionnelles sur l'ameublement d'intérieur, le mobilier de jardin et la décoration ! Achat en ligne facile et sécurisé avec une livraison rapide. Notre service client en France est à vos côtés pour répondre à toutes vos questions et vous garantir la meilleure expérience. 🏠 Meubles intérieurs / extérieur pas chers 🚚 Livraison express en France métropolitaine, Belgique, Espagne, Italie, Allemagne, Luxembourg, et Portugal ⭐ Large choix, promos, bons plans et nouveautés chaque semaine Rendez-vous sur notre site internet pour transformer votre intérieur sans vous ruiner et pour tous les budgets !

Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars

terrible service

The company does not have telephone support, it is always busy, the email is answered within 3 days and the return costs are yours, as the furniture is not the same color as the photo nor the quality either.

12 September 2025
Unprompted review
ID Market France logo

Reply from ID Market France

Hello,

We have taken note of your review, which has our full attention.
Our customer service team is available Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. Emails are processed within 24 business hours, as our offices are closed on weekends.

In order for us to assist you efficiently, please provide us with your order number so that we can contact you.

Regarding the right of withdrawal, this is a legal option allowing individuals to reconsider a purchase made on an e-commerce website. However, return costs remain the responsibility of the customer, unless otherwise specified in the general terms and conditions of sale.

We remain at your disposal for any further questions.

Best regards,
The idmarket.com team

Rated 1 out of 5 stars

Worst on line purchase experience EVER

Worst on line purchase experience EVER
I never got the full product. After 2 months of back and forth emails ( I think they are just wasting my time, don't want to really deliver the product I have paid for) still they are " contacting their customer service to check if they can deliver the pieces". It's insane, I have requested a refund without any response.

Please, DON'T BUY HERE! It takes a week to get an email responded and they don't pick the phone. You are going to waste your money.

Regarding IDmarket answer: instead or responding to social media comments and feedback, you should be responding calls and emails from customers. " months and still not being able to use the product. This is WORST ONLYPE PURCHASE EXPERIENCE EVER

1 May 2025
Unprompted review
ID Market France logo

Reply from ID Market France

Hello,
Thank you for taking the time to share your feedback, even though we are truly sorry to hear that your experience did not meet your expectations.
We fully understand your disappointment and sincerely apologize for the inconvenience caused. Please rest assured that we take your feedback very seriously and will review your situation to ensure it does not happen again.
To assist you as efficiently as possible, we kindly ask you to send us your order number at the following email address: serviceclient@idmarket.com.
Your comments are valuable to us and help us continuously improve the quality of our services. We hope to have the opportunity to satisfy you with a future order.

Kind regards,
The ID MARKET Team

Rated 1 out of 5 stars

Horrible Cusotmer Service

Horrible Cusotmer Service. In a nutshell delivery never happened - I've paid for this 25 euros extra for a heavy item worth 120 euros. But this is only the beginning I've contacted customer service and they told me I just need to pick this up from some place far away from my home. Heavy object and I'm a small woman... I needed to arrange pick up and paid double and they refused to refund me anything even for the oryginal delivery costs, which never happened - I'm working from home there wasn't even delivery attempt. On top of it customer service is super unresponsive and contact with them is horrible.

Edit: Your reply is untrue. You were never willing to help my solved my problem and reply only after 4 days that I have to leave an item at the pick up point cause you won't help or refund me for a shipping costs. Of course it was way after I've already arranged second pick up. So not your service is not improving it's just simply terrible and definitely not customer oriented.

5 May 2025
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Madam,
First of all, we sincerely apologize for this inconvenience and assure you of our understanding regarding your dissatisfaction. Your feedback is valuable to us in improving our services.

We remain at your disposal and wish you a pleasant day.

Best regards,
The ID MARKET Team

Rated 4 out of 5 stars

Good value and fair aftersales.

Original 2-star review:
The pros: I ordered a kitchen island for a decent price, which arrived about a week after I placed the order. The unit looks okay.
The cons: One of the cupboard doors arrived badly scratched, and the veneer is peeling away from the worktop. I emailed IDMarket (twice) with pictures of the issue, offering to fix the veneer problem myself if they could send a replacement cupboard door. They have roundly ignored all of my communications. I'll update this review if I ever get an acceptable response.

Update: So, after posting this review on here, I was contacted by IDMarket, who then promptly sent me an entire replacement kitchen island, with no need to return the original unit. In the end, they did listen and did go above and beyond, so bravo.

21 January 2025
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Customer,

Thank you for taking the time to share your experience. We are pleased to hear that you found a good value for your kitchen island and that the delivery was prompt.

However, we are sorry to learn that you encountered issues with one of the cupboard doors and the veneer on the worktop. We sincerely apologize for the lack of response to your previous messages. A site migration has caused a delay in processing messages, and we apologize for any inconvenience this may have caused. A representative will respond to you by the end of the day.

We remain at your complete disposal and wish you a pleasant day.

Best regards,
The ID MARKET Team

Rated 1 out of 5 stars

I didn’t receive my product and I…

I didn’t receive my product and I didn’t get my money back. Nunca he recibido mi mesa y Tampoco me han hecho una reembolsa

29 November 2024
Unprompted review
ID Market France logo

Reply from ID Market France


Dear Customer,
We regret that you have encountered such inconveniences and please invite you to contact our customer service at the email address serviceclient@idmarket.com who will be happy to assist you. Remaining at your disposal and wishing you a pleasant day,
Kind regards,
The ID MARKET Team

Rated 1 out of 5 stars

I order a table trough Amazone, no delivery!!…

I order a table trough Amazone and instead I received bambou etagere.
I´m still waiting when I Will receive the table They do not answer my questions.
Bad service!!

24 September 2024
Unprompted review
ID Market France logo

Reply from ID Market France

Good afternoon,

We are sincerely sorry to learn of this incident. We make every effort to take the greatest care in preparing our customers' orders, but human error may occur.

To be able to help you as best as possible, could you please provide us with your order number? This will allow us to verify your situation and provide you with the necessary assistance.

We appreciate your patience and hope to resolve this issue quickly. Remaining at your disposal and wishing you a pleasant day,
Kind regards,
The ID MARKET Team

Rated 1 out of 5 stars

Populairder chalet en bois xxl

Populairder chalet en bois xxl. What a disaster. Totaly crap. What a waste of money. NEVER AGAIN!!!!! Crap compagny

17 September 2024
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Customer,

Thank you for sharing your feedback with us. We are truly sorry to hear that you had such a disappointing experience with the XXL wooden chalet. Your satisfaction is very important to us, and we take your concerns seriously.

We would appreciate the opportunity to understand more about the issues you faced and how we can make things right. Please feel free to reach out to our customer service team directly (serviceclient@idmarket.com), and we will do our best to assist you.

Thank you for your understanding, and we hope to hear from you soon.
Kind regards
ID MARKET

Rated 5 out of 5 stars

Produit conforme à la description qui…

Produit conforme à la description qui en est faite sur le site.

15 November 2023
Unprompted review
ID Market France logo

Reply from ID Market France

Cher Client
Nous vous remercions d'avoir partagé avec l'ensemble de nos clients votre avis concernant votre expérience d'achat sur notre site.
Restant à votre disposition et vous souhaitant une agréable journée,
Bien cordialement,
L’Equipe ID MARKET

Rated 2 out of 5 stars

Table defectueuse

Table impossible a monter car certains tasseaux sont cassés...je suis en attente d'une solution...

2 December 2023
Unprompted review
ID Market France logo

Reply from ID Market France

Chère Cliente
Nous sommes sincèrement navrés de ce désagrément.
Nous constatons l'intervention de notre SAV qui a acté sur le remboursement de votre commande.
Nous espérons que cet incident isolé ne viendra pas entacher la confiance dont vous nous témoignez.
Restant à votre disposition et vous souhaitant une agréable journée,
Bien cordialement,
L’Equipe ID MARKET

Rated 1 out of 5 stars

I'm in my second order

I'm in my second order, still the problem, their courrier company GLS are very bad, delivery date given via SMS and deliver few days later, in fact you have to take a week off from work to be sure if haven't got an alternative, given the price they charge for P&P, I will think again next time, seriously I do not recommend, they don't even reply to email.....

8 August 2023
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Customer,
We alert our carrier about your dissatisfaction and we apologize for the inconvenience caused by this incident.
We hope to have the chance to welcome you again on our website to prove to you our seriousness and the desire to satisfy our customers.
We remain at your disposal
Kind regards
ID MARKET

Rated 1 out of 5 stars

I placed an order on September 3rd and…

I placed an order on September 3rd and still have not had my delivery and no response to any emails.

3 September 2022
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Madam,
Please contact our Customer Department +33 2 61 53 09 09 or by mail serviceclient@idmarket.com
We remain at your disposal if you need any further information
Kind regards
ID MARKET

Rated 1 out of 5 stars

This is a scam

This is a scam. Your phone numbers doesn't work and your email address bounces back. Do not buy from this shop. They will never deliver.

1 September 2022
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Customer,
We are very sorry to read your review. Please we invite you to contact us at +33 2 61 53 09 09 specifying your order number in order to assist you & prove to you our seriousness.
We remain at your disposal
Kind regards
Customer Department

Rated 1 out of 5 stars

I never received what I bought and paid…

I never received what I bought and paid for ,tried emailing but no response ,I wouldn't recommend buying from this company

29 August 2022
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Madame,
Please contact our Customer Department at +33 2 61 53 09 09 (non-surcharged call) or by email serviceclient@idmarket.com
Unfortunately we cannot find any order in your name.
We remain at your disposal.
Kind regards
ID MARKET

Rated 1 out of 5 stars

A real disaster after 3 months of use ...

A real disaster after 3 months of use a spring go out from the sofa. The salon table no longer holds and the tv cabinet handle has been break like i throw my money in the garbage thank you idmarket

7 December 2020
Unprompted review
ID Market France logo

Reply from ID Market France

Dear Sir,
We apologize for this inconvenience and please transmit us pictures of the problem to the email address serviceclient@idmarket.com
Upon receipt, we will of course make the appropriate arrangements in accordance with our commitments.
Wishing you a pleasant day
Regards,
ID MARKET

Rated 5 out of 5 stars
Invited

Good product,delivered quickly

Good product,delivered quickly. Would recommend!

24 November 2020
ID Market France logo

Reply from ID Market France

Dear Customer.
We are delighted to have brought you complete satisfaction. Thank you for sharing your positive experience
kind regards
ID MARKET

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