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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction across multiple facets of the service. The main issues relate to cancellations, the booking process, and the mobile application. Consumers also report negative experiences with the overall service quality and customer support. People report instances of drivers refusing trips upon arrival, unexpected charges, and fares that significantly exceed initial quotes. Some reviewers mention that drivers sometimes cancel rides, leaving them stranded, or fail to show up at all, particularly for pre-booked trips. Several consumers feel the company's data gathering practices are questionable. The lack of responsive and helpful customer service is a recurring complaint, with many finding it difficult to resolve issues or obtain refunds.

Based on these reviews

Rated 2 out of 5 stars

I want to share feedback on Uber "pets." This is the second time I have had an issue when requesting an Uber pets. Seems as if the drivers don't even know they have accepted an Uber pets ride, and whe... See more

Rated 2 out of 5 stars

Daybefore yesterday I took a ride from L&T rain tree bouolevard, Byatarayanapura to canara bank, Subramanyangar . While boarding fare shown was Rs. 247 but after alighting at Canara bank, Subramany... See more

Rated 2 out of 5 stars

Uber are generally ok most of the time. However today I needed to book a car from home to the hospital, a 30 minute trip (Saturday lunchtime). This is supposedly a quiet time for Uber. After waiting... See more

Rated 1 out of 5 stars

Uber manager and team completely rubbish service my company account is not active from June 2025 which not mention my company. I upload company documents more then 20 times they are under review from... See more

Rated 3 out of 5 stars

Used Uber taxi after a long time away from them, only one snag, I stopped using many places as I kept getting fraud against my cards. within a week of putting Uber back on my phone and using them low... See more

Rated 1 out of 5 stars

Someone hacked my account and changed the email and phone number. I’ve submitted an online form and uber have told me to log in to resolve the issue. I cannot log in to my account because it has been... See more

Rated 1 out of 5 stars

My child's mum pre booked uber as she needed to get to hospital for my daughters operation they took payment off them last week for them to cancel early hours before turning up. This ain't the first t... See more

Rated 1 out of 5 stars

your system should allow a zero rating . The Uber service in London is terrible- you wait for the indicated number of minutes and track the car and then the driver suddenly cancels - presumably to... See more

Rated 1 out of 5 stars

I can only add to the many, many negative reviews of Uber. Uber may be good when requesting an immediate, day time pick up. However, do not rely upon Uber when making an advance booking. I made a rese... See more

Rated 1 out of 5 stars

I used too drive for Uber I drove pretty good 4.95 or 5.0. So recently I tried to reactivate my account to start earning again. But each time they kept saying we are waiting for my background check af... See more

Rated 1 out of 5 stars

Never again! As I had a medical appointment I booked a ride in advance (and soon after confirmed by Uber). On the day, I was left waiting and just a pop-up message 10m later saying Uber was sorry to l... See more

Rated 1 out of 5 stars

In one week Uber have let me down within minutes of pick-up time. Payment taken immediately, finding car with varying minutes before allocation, always with the message they are busy and suggest you... See more

Rated 1 out of 5 stars

They have unsafe drivers. I was driving and an Uber driver cut me off, spit on my car and gave me the finger several times, because I honked at him for cutting me off. He then displayed road rage be... See more

Rated 1 out of 5 stars

so many new comers in Canada use uber delivery, which is fine. It’s their source of income, but they mess up the delivery by delivering to the wrong house or just scamming the system. Also, it’s hard... See more

Rated 3 out of 5 stars

Individual drivers are selecting their own routes (not the route used to calculate your charge) and the Uber is billing you a higher rate than quoted. Screenshot your booking page and compare to fin... See more

Rated 1 out of 5 stars

Uber is ridiculous! They have been charging just over $8 for a ride that's 0.8 miles, less than a mile, but their pice has increased everyday for the past 3 day and now they are charging over $11 for... See more

Rated 1 out of 5 stars

It is horrendously difficult to get in touch with anyone for any issues, and their instructions for how to deal with issues are often wrong. They guide you through how to fix something in the app, and... See more

Rated 1 out of 5 stars

I am extremely frustrated with my recent experience. My trip was canceled the first time without any clear reason, yet I was still charged for it. Then, when I booked again, the driver was changed bec... See more

Rated 1 out of 5 stars

I have recently come out of hospital so unable to drive my car , booked an uber , the driver was at the wrong destination I told him that , so I went to where it he was and he put in the app cance... See more

Rated 1 out of 5 stars

One of the most worst company now. TfL and other local body should review. They charge customer more money and pay driver less. They winning the monopoly and kind of allowed to practice wrong wil... See more

Rated 1 out of 5 stars

They seem to want to go out of business. Checked the journey price last week. Fairly short local trip came out at £8. Was trying to book today. All of a sudden the cheapest quote became £48... See more

Rated 1 out of 5 stars

Took a ride in a uber to macdonalds in ardwick manchester, went inside and got my macdonalds then when I went to out the taxi - Uber X got offand left my woman there at 1.30am, that gandou Pakistani d... See more

Rated 1 out of 5 stars

I had a shocking and deeply uncomfortable experience with an Uber driver, and the most disturbing part wasn’t even the ride itself – it was Uber’s complete lack of care afterwards. When something... See more

Rated 1 out of 5 stars

I would rate 0 stars if I could, uber eats is always late, we pay delivery fee for uber to take advantage and deliver multiple orders. The drivers are always picking up different orders on different a... See more

Rated 1 out of 5 stars

I booked a taxi for 07.30 am for the following day, the taxi turned up at 1945 in the evening, they had already taken my £25 from my account, when I told the driver it was booked for 07.30 in the morn... See more

Rated 1 out of 5 stars

I requested a ride from Şişli to Beşiktaş using the app, and the estimated fare range shown was 151–160 TL, which is why I decided to take the ride. The app was clearly aware that it was rush hour... See more

Rated 1 out of 5 stars

This is the 3rd time out 5, where I prebooked a taxi for an early morning / late night to the trip to the airport only for the driver not to show up, this time I ended up missing the luggage check i... See more

Rated 1 out of 5 stars

This morning a driver refused to drive any further because a 20yr old, autistic, vulnerable female didn’t have cash only card. I’m all for keeping cash but not at someone’s potential safety.

Rated 1 out of 5 stars

I got stranded because Uber wanted to verify my Credit Card. No one to call, no way to contact anyone. Afterwards, still no way to find out how to resolve the problem, Uber has no way to file a proble... See more

Rated 1 out of 5 stars

Don’t use! - uber sent me a 50% off message for my next two trips. They didn’t state terms and conditions then when I took the trip refused me the discount. When I contacted them they were rude and in... See more

Rated 1 out of 5 stars

6/10/25 at 9.00pm. We booked a driver from Sydney airport to our home. Driver was in a Camry that we had taken to airport. Driver refused to take us as said our bugs were too big. He cancelled before... See more

Rated 1 out of 5 stars

Disgusting customer service, was charged 38 for a pizza I never received by a courier that lied about being at my address for 10 mins. I will never be using uber again

Rated 1 out of 5 stars

I recently had a very disappointing experience with Uber. The car that picked up me and my girlfriend was in an appalling condition – the seats were heavily stained, the interior had a very unpl... See more

Rated 1 out of 5 stars

They charged me 17£ first and at end of the ride they charged me £9 more, total £26 for a 3miles distance ride, it was traffic that made the trip be longer than expected but since when that’s the pass... See more

Rated 1 out of 5 stars

I wish I could leave zero stars. I requested a ride from Winn-Dixie to my home. The app showed that I was picked up (I was NOT) and I watched on my phone as David in a Tesla model 3 went from somewher... See more

Rated 1 out of 5 stars

Got my first trip booked with a guy called Matko, he gets a 5 star rating, got another booked to take us back by a guy called Leo, who apparently said he was there which he clearly wasn’t, but I got... See more

Rated 1 out of 5 stars

This is NOT about the driver but how all Uber drivers are treated at OR International Airport in South Africa by local law enforcement. My mother and I were almost left by the side of the road b... See more

Rated 1 out of 5 stars

the driver did not show up, did not call, was not even close to me but charged the transfer to the export. customer service useless and refuse to refunds

Rated 1 out of 5 stars

Uber is the least professional business I’ve used. The last transport had a driver that was tweaking out on drugs. This time the first one cancelled and the second guy said cancel your uber and pay me... See more

Rated 1 out of 5 stars

How could a company which has Zero customer service and no a live agent to talk to still be in business?? Uber has tribble reviews in all platforms and it has no more than 2 stars! The only good thing... See more

Rated 1 out of 5 stars

You have the most disgusting and disrespectful & yet the most horrifying uber delivery people ever. What is your criteria when you wanna employ someone? Is there any box they should tic as ILLITER... See more

Rated 1 out of 5 stars

Took an Uber from a suburb of Berlin to the train station today. They quoted me $47 for the ride and never changed that before we left. We got picked up in front of the house and were waiting in the s... See more

Rated 1 out of 5 stars

Terrible customer support service, almost impossible to contact, and their response is simply dismissive. They have no interest in helping you. Very disappointing.

Rated 1 out of 5 stars

Absolutely awful. I drive for uber but they're treating their drivers like slaves. New 'Destination' modes are stupid and make drivers feel like animals. They force you to accept all jobs otherwise yo... See more

Rated 1 out of 5 stars

Absolutely disgusting approach to data gathering, avoid this company by miles. They have zero of your best interest at heart. You should stop abusing your system. It makes you resulting in being a... See more

Rated 1 out of 5 stars

On 30/09/2025, I booked a ride from Mainz to Offenbach for €85.81. The driver assisted me with my luggage and chose a route through Frankfurt instead of the Autobahn, claiming it would be faste... See more

Rated 1 out of 5 stars

I tried to rent a car from Stansted airport. My booking was cancelled by uber for no reason, yet I was still charged. I have received a partial refund of approximately £25, but Uber have inexplicably... See more

Rated 1 out of 5 stars

Uber has no support for drivers. It's impossible to contact the support team, there is no option to msg or to call in the app. When you eventually find a number on a different site, that call is auto... See more

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Company details

  1. Transportation service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

Uber: Rideshare, Taxi, & Taxi Alternative App

Written by the company


Contact info

1.6

Bad

TrustScore 1.5 out of 5

32K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Fraudulent, dangerous drivers.

An Uber driver lied because they were late, stated they were 'waiting for me' but weren't anywhere near my pick up location and then they cancelled my trip when they got to me, which cost me £4.73 and then told me I need to pay via his contactless payment device. I reported this to Uber and they did NOTHING and refused to issue a refund. Your drivers are committing fraud, I've sent all the images and details I have and customer services couldn't care less. They just keep repeating themselves over and over again.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

I was charged for a ride i never took

I was charged for a ride i never took.
I booked a uber to pick me uo from work, However when the driver arrived he was not in the vehicle that was sent to me on the app, So i did not get in the vehicle, I had to call a family member to come pick me up,Uber said that could not refund me my money back which is crazy, I have deleted tha app from my phone so what they have the right to not refund yoy your money when they are at fault, I think its time to file a class action law suit, this is unreal!! something has to be done!!!!!! Pissed

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Ascough

Ascough
Just now •
Yet again I am posting a negative comment about UBER. Someone has been using my account fraudulently. Seven amounts have been taken out of my account for trips I did not order or take. I contacted UBER and they 'kindly’🤬 gave me the forename of the person allegedly sharing my account and suggested I spoke to them personally. I stated I do not share my account with anyone. I have told them to remove any links with anyone purporting to be sharing my account. They are still telling me to contact them personally 🤬🤬🤬🤬

22 September 2025
Unprompted review
Rated 1 out of 5 stars

They left me stranded

They left me stranded on a business trip. I downloaded the app and had never used it. The first time I went to use it, my account was locked. My only option was to submit a support request. A couple days later the said I violated T&C. I'd never even used them! I submitted an appeal through support and they claimed fraudulent activity. First time using them? I'm a married, business professional who travels for work. There's no real person to speak to try to rectify their mistake. Horrible customer experience!

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Uber completely failed to help me recover my lost documents

I left my jacket with all my personal documents and money in an Uber car. The driver promised to return it within an hour but never showed up and stopped responding. Uber Support marked the case as urgent, yet did nothing to actually help.

Now I’m stuck abroad, unable to travel or leave the country without my documents. I even informed both the Bulgarian and American consulates. Uber has the driver’s full information but refuses to take real action. This is unacceptable — their support system is useless when you truly need help.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

I had booked one week in advance a taxi…

I had booked one week in advance a taxi to the airport at night.
Uber cancelled the trip at the last minute, and by the last minute, I mean a few minutes after they were supposed to have picked me up. No reason, nothing.
They have offered me £20 compensation when I almost missed a plane that cost me over a £1000 plus hotels.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Mobile Taken

We got an Uber Taxi in Aycliff, i dropped my phone in the back of the car, and we rang it and it rang then went off, then i went on Google to Find my Phone and it was Traveling away from me. We Rang the Driver and he Stated there was nothing there, we Rang Ubers Headquarters who Stated go to the Police.
I know my phone was still in the Taxi, but these just Blagged me of my Property. I have Since Blocked the Phone and All my Cards.
I Would Advise People to Use your Local Taxis, as these are Most Definetly Untrustworthy.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

I booked an Uber to pick up my husband…

I booked an Uber to pick up my husband from the local hospital. The booking was confirmed and charged and a few minutes later it was just cancelled!!!! Terrible service! OK they refunded the fare but the taxi was important! Never again!

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Shambles of a company someone has set…

Shambles of a company someone has set an account in someone called aidan and using my bloody bank details and this shit show of a company won't bloody shut the account down or refund the payments someone has been paying on my bank card for need shutting down this company don't want to help or anything been taking my bloody money for 2 months now and still not closed the account had an email off them tonight saying they are not refunding me aswell what a bloody shit show of a company get the account closed down right away I am taking this further jokes horrible discusting arse holes

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Greedy corporate pigs

Uber is shit. they change their delivery times after you’ve waited for absolute ages and it’s impossible to cancel order. I will be deleting this pile of crap of my phone.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Charged twice for same journey

Charged twice for same journey.
Uber App sent us to the wrong location for pick up which created a wait for the driver. Driver’s car stank of cigarette smoke, the smell transferred to my hair and clothes. They had the cheek to charge a fee for drivers wait time. To top it all, 2 days later I have been charged again for the same journey. Appalling standards from Uber. Trying to get a refund is like pulling teeth.
I would award zero stars if an option!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Uber driver or company scam

On 24 May I was correctly charged 180.15 SEK for a trip in Sweden. On 31 August 2025 I took another trip in England, charged £21.95 (286.82 SEK). On 1 September 2025, however, I was also charged 624.10 SEK, which was incorrectly added to my May 24 trip, even though it was already paid months earlier.

I contacted support who first said it was a hold, then closed the case after 30 days. This is a billing error. This is either a scam from the driver or Uber but either way Iv been charged for some trip I never took and they refuse to fix it.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Two unsatisfactory and separate…

Two unsatisfactory and separate instances with Uber.. First was a fare that was much higher than quoted and seems there is not a way to dispute as customer service is nonexistent. Second was even worse. Requested a ride for 3 passengers and luggage (XL vehicle), the driver called and asked how any passengers and then told me to call for an XL and hung up on me. When I attempted to contact customer service, I received an automated voucher for use in the next 7 days. Not traveling now so this does me no good. I'm out the money and no way to contact Uber. I will not be using them ever again and will advise my vast client base not to either.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Scammy scammers

I don't have an Uber membership, it was cancelled in July and does not show up on my account as having a membership. Despite this I am charged every month and have to keep challenging it, tantamount to theft at this point. Customer service non existent. Awful company avoid like the plague.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

On the whole I can’t fault uber. But last week we accidentally left one of my daughter’s wheelchair foot rest in the back of the car. I should have checked but she was just out of hospital and had, had an operation. The driver said he had checked so I believed him. However the next day I realised it was missing I contacted the driver though the uber app he was very rude and said that he would bring it back to me for £50! This was an absolute joke the fare hadn’t cost that much. He gave me his personal number and said to contact him though that so uber didn’t know. I checked this out and reached out to uber who said they would look into it as it’s a serious breech and get back to me. They did manage to get the footrest and I payed fed ex £15 to deliver it to me. I am disgusted that no one from uber has followed this up and let me know the outcome. They have a driver, who is clearly a law unto himself demanding money and handing out his phone number to anyone. I worry this could happen to a vulnerable person. Uber needs to get rid of this driver as he is clearly only in it to scam customers. I should add my son did get the boot and saw nothing and it was at night. I feel he kept it back so we would have to contact him and pay £50 to get it back. Uber get rid of this driver!!!!

5 October 2025
Unprompted review
Rated 1 out of 5 stars

samael rivera

Sir, I requested a trip, agreed the price... she was 17 min when it startedm check the time line... she was about 10 minutes to arrive, so suddenly she parked wasted about 15 minutes stating she got lost ona neighborhood,, but I looked at the map she was just parked.. she changed her mind to pick my ill girlfriend because it was raining
I called her she said its on her way than wasted another 7 min parked..... they always do this when its raining
. Change mind and waste time expecting us to cancel so a 17min ride last more than an hour or so..... That's why I feel I was over charged.. if I would known she will do this I would use different service .. I need my girlfriend picked up when it was raining... That's my f problem... It happened so many times before.. again do something or I'ma review social media BBB you every free minute I get... I'm looking forward your answer on this

11 October 2025
Unprompted review

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