Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction across multiple facets of the service. The main issues relate to cancellations, the booking process, and the mobile application. Consumers also report negative experiences with the overall service quality and customer support. People report instances of drivers refusing trips upon arrival, unexpected charges, and fares that significantly exceed initial quotes. Some reviewers mention that drivers sometimes cancel rides, leaving them stranded, or fail to show up at all, particularly for pre-booked trips. Several consumers feel the company's data gathering practices are questionable. The lack of responsive and helpful customer service is a recurring complaint, with many finding it difficult to resolve issues or obtain refunds.

Based on these reviews

Rated 2 out of 5 stars

I want to share feedback on Uber "pets." This is the second time I have had an issue when requesting an Uber pets. Seems as if the drivers don't even know they have accepted an Uber pets ride, and whe... See more

Rated 2 out of 5 stars

Daybefore yesterday I took a ride from L&T rain tree bouolevard, Byatarayanapura to canara bank, Subramanyangar . While boarding fare shown was Rs. 247 but after alighting at Canara bank, Subramany... See more

Rated 2 out of 5 stars

Uber are generally ok most of the time. However today I needed to book a car from home to the hospital, a 30 minute trip (Saturday lunchtime). This is supposedly a quiet time for Uber. After waiting... See more

Rated 1 out of 5 stars

Uber manager and team completely rubbish service my company account is not active from June 2025 which not mention my company. I upload company documents more then 20 times they are under review from... See more

Rated 3 out of 5 stars

Used Uber taxi after a long time away from them, only one snag, I stopped using many places as I kept getting fraud against my cards. within a week of putting Uber back on my phone and using them low... See more

Rated 1 out of 5 stars

Someone hacked my account and changed the email and phone number. I’ve submitted an online form and uber have told me to log in to resolve the issue. I cannot log in to my account because it has been... See more

Rated 1 out of 5 stars

My child's mum pre booked uber as she needed to get to hospital for my daughters operation they took payment off them last week for them to cancel early hours before turning up. This ain't the first t... See more

Rated 1 out of 5 stars

your system should allow a zero rating . The Uber service in London is terrible- you wait for the indicated number of minutes and track the car and then the driver suddenly cancels - presumably to... See more

Rated 1 out of 5 stars

I can only add to the many, many negative reviews of Uber. Uber may be good when requesting an immediate, day time pick up. However, do not rely upon Uber when making an advance booking. I made a rese... See more

Rated 1 out of 5 stars

I used too drive for Uber I drove pretty good 4.95 or 5.0. So recently I tried to reactivate my account to start earning again. But each time they kept saying we are waiting for my background check af... See more

Rated 1 out of 5 stars

Never again! As I had a medical appointment I booked a ride in advance (and soon after confirmed by Uber). On the day, I was left waiting and just a pop-up message 10m later saying Uber was sorry to l... See more

Rated 1 out of 5 stars

In one week Uber have let me down within minutes of pick-up time. Payment taken immediately, finding car with varying minutes before allocation, always with the message they are busy and suggest you... See more

Rated 1 out of 5 stars

They have unsafe drivers. I was driving and an Uber driver cut me off, spit on my car and gave me the finger several times, because I honked at him for cutting me off. He then displayed road rage be... See more

Rated 1 out of 5 stars

so many new comers in Canada use uber delivery, which is fine. It’s their source of income, but they mess up the delivery by delivering to the wrong house or just scamming the system. Also, it’s hard... See more

Rated 3 out of 5 stars

Individual drivers are selecting their own routes (not the route used to calculate your charge) and the Uber is billing you a higher rate than quoted. Screenshot your booking page and compare to fin... See more

Rated 1 out of 5 stars

Uber is ridiculous! They have been charging just over $8 for a ride that's 0.8 miles, less than a mile, but their pice has increased everyday for the past 3 day and now they are charging over $11 for... See more

Rated 1 out of 5 stars

It is horrendously difficult to get in touch with anyone for any issues, and their instructions for how to deal with issues are often wrong. They guide you through how to fix something in the app, and... See more

Rated 1 out of 5 stars

I am extremely frustrated with my recent experience. My trip was canceled the first time without any clear reason, yet I was still charged for it. Then, when I booked again, the driver was changed bec... See more

Rated 1 out of 5 stars

I have recently come out of hospital so unable to drive my car , booked an uber , the driver was at the wrong destination I told him that , so I went to where it he was and he put in the app cance... See more

Rated 1 out of 5 stars

One of the most worst company now. TfL and other local body should review. They charge customer more money and pay driver less. They winning the monopoly and kind of allowed to practice wrong wil... See more

Rated 1 out of 5 stars

They seem to want to go out of business. Checked the journey price last week. Fairly short local trip came out at £8. Was trying to book today. All of a sudden the cheapest quote became £48... See more

Rated 1 out of 5 stars

Took a ride in a uber to macdonalds in ardwick manchester, went inside and got my macdonalds then when I went to out the taxi - Uber X got offand left my woman there at 1.30am, that gandou Pakistani d... See more

Rated 1 out of 5 stars

I had a shocking and deeply uncomfortable experience with an Uber driver, and the most disturbing part wasn’t even the ride itself – it was Uber’s complete lack of care afterwards. When something... See more

Rated 1 out of 5 stars

I would rate 0 stars if I could, uber eats is always late, we pay delivery fee for uber to take advantage and deliver multiple orders. The drivers are always picking up different orders on different a... See more

Rated 1 out of 5 stars

I booked a taxi for 07.30 am for the following day, the taxi turned up at 1945 in the evening, they had already taken my £25 from my account, when I told the driver it was booked for 07.30 in the morn... See more

Rated 1 out of 5 stars

I requested a ride from Şişli to Beşiktaş using the app, and the estimated fare range shown was 151–160 TL, which is why I decided to take the ride. The app was clearly aware that it was rush hour... See more

Rated 1 out of 5 stars

This is the 3rd time out 5, where I prebooked a taxi for an early morning / late night to the trip to the airport only for the driver not to show up, this time I ended up missing the luggage check i... See more

Rated 1 out of 5 stars

This morning a driver refused to drive any further because a 20yr old, autistic, vulnerable female didn’t have cash only card. I’m all for keeping cash but not at someone’s potential safety.

Rated 1 out of 5 stars

I got stranded because Uber wanted to verify my Credit Card. No one to call, no way to contact anyone. Afterwards, still no way to find out how to resolve the problem, Uber has no way to file a proble... See more

Rated 1 out of 5 stars

Don’t use! - uber sent me a 50% off message for my next two trips. They didn’t state terms and conditions then when I took the trip refused me the discount. When I contacted them they were rude and in... See more

Rated 1 out of 5 stars

6/10/25 at 9.00pm. We booked a driver from Sydney airport to our home. Driver was in a Camry that we had taken to airport. Driver refused to take us as said our bugs were too big. He cancelled before... See more

Rated 1 out of 5 stars

Disgusting customer service, was charged 38 for a pizza I never received by a courier that lied about being at my address for 10 mins. I will never be using uber again

Rated 1 out of 5 stars

I recently had a very disappointing experience with Uber. The car that picked up me and my girlfriend was in an appalling condition – the seats were heavily stained, the interior had a very unpl... See more

Rated 1 out of 5 stars

They charged me 17£ first and at end of the ride they charged me £9 more, total £26 for a 3miles distance ride, it was traffic that made the trip be longer than expected but since when that’s the pass... See more

Rated 1 out of 5 stars

I wish I could leave zero stars. I requested a ride from Winn-Dixie to my home. The app showed that I was picked up (I was NOT) and I watched on my phone as David in a Tesla model 3 went from somewher... See more

Rated 1 out of 5 stars

Got my first trip booked with a guy called Matko, he gets a 5 star rating, got another booked to take us back by a guy called Leo, who apparently said he was there which he clearly wasn’t, but I got... See more

Rated 1 out of 5 stars

This is NOT about the driver but how all Uber drivers are treated at OR International Airport in South Africa by local law enforcement. My mother and I were almost left by the side of the road b... See more

Rated 1 out of 5 stars

the driver did not show up, did not call, was not even close to me but charged the transfer to the export. customer service useless and refuse to refunds

Rated 1 out of 5 stars

Uber is the least professional business I’ve used. The last transport had a driver that was tweaking out on drugs. This time the first one cancelled and the second guy said cancel your uber and pay me... See more

Rated 1 out of 5 stars

How could a company which has Zero customer service and no a live agent to talk to still be in business?? Uber has tribble reviews in all platforms and it has no more than 2 stars! The only good thing... See more

Rated 1 out of 5 stars

You have the most disgusting and disrespectful & yet the most horrifying uber delivery people ever. What is your criteria when you wanna employ someone? Is there any box they should tic as ILLITER... See more

Rated 1 out of 5 stars

Took an Uber from a suburb of Berlin to the train station today. They quoted me $47 for the ride and never changed that before we left. We got picked up in front of the house and were waiting in the s... See more

Rated 1 out of 5 stars

Terrible customer support service, almost impossible to contact, and their response is simply dismissive. They have no interest in helping you. Very disappointing.

Rated 1 out of 5 stars

Absolutely awful. I drive for uber but they're treating their drivers like slaves. New 'Destination' modes are stupid and make drivers feel like animals. They force you to accept all jobs otherwise yo... See more

Rated 1 out of 5 stars

Absolutely disgusting approach to data gathering, avoid this company by miles. They have zero of your best interest at heart. You should stop abusing your system. It makes you resulting in being a... See more

Rated 1 out of 5 stars

On 30/09/2025, I booked a ride from Mainz to Offenbach for €85.81. The driver assisted me with my luggage and chose a route through Frankfurt instead of the Autobahn, claiming it would be faste... See more

Rated 1 out of 5 stars

I tried to rent a car from Stansted airport. My booking was cancelled by uber for no reason, yet I was still charged. I have received a partial refund of approximately £25, but Uber have inexplicably... See more

Rated 1 out of 5 stars

Uber has no support for drivers. It's impossible to contact the support team, there is no option to msg or to call in the app. When you eventually find a number on a different site, that call is auto... See more

We perform checks on reviews


Company details

  1. Transportation service

Information provided by various external sources

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

Uber: Rideshare, Taxi, & Taxi Alternative App

Written by the company


Contact info

1.6

Bad

TrustScore 1.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

samael rivera

Sir, I requested a trip, agreed the price... she was 17 min when it startedm check the time line... she was about 10 minutes to arrive, so suddenly she parked wasted about 15 minutes stating she got lost ona neighborhood,, but I looked at the map she was just parked.. she changed her mind to pick my ill girlfriend because it was raining
I called her she said its on her way than wasted another 7 min parked..... they always do this when its raining
. Change mind and waste time expecting us to cancel so a 17min ride last more than an hour or so..... That's why I feel I was over charged.. if I would known she will do this I would use different service .. I need my girlfriend picked up when it was raining... That's my f problem... It happened so many times before.. again do something or I'ma review social media BBB you every free minute I get... I'm looking forward your answer on this

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest driver called Sadik.

We had a dishonest driver called Sadik.
He picked us up from Melissa's Suites, Lara, Antalya at around 07:30 on 13/10/2026.
He did not put the meter on but we already knew that the app said the price would be between 800 and 1200 TL.

On arrival at the Otogar, he said the price was 1400 TL !!
We asked to see the meter but he said no.
We said that we won't pay that amount and ended up paying what we thought would be the max of 1200.

About 5/10 mins later we received an e mail from Uber stating the official price should have been 1025 TL.
The sections of the Uber receipt to press for review of the driver or Contact could not be accessed. Maybe the driver disabled it somehow so that we could not report him.
Shame on his greed and horrible nature.

13 October 2025
Unprompted review
Rated 2 out of 5 stars

Claim that driver was about to accept…

Claim that driver was about to accept ride in few seconds but kept waiting. Pre- booked car did not arrive and no information about it either leaving it stressful to go to the airport. Not using Uber for pre-planned trips any more

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam company !!

Scam company !!! They stole 20 pounds from me. I bought a uber gift card becayse of an advert that I get rewards for it. I regret it so much!!! Now theyre keeping my 20£ in the account and I never receive any penny from it when I'd book a ride. Tested and no matter which settings, my debit/credit card together with cash, only cash or whatever else, no matter what i enter , there is no option for me to use my 20 pounds which are locked in uber gift card. Your money will stay there forever !!!! Because they take it and make this fake look "20 pounds" but you can't use it.

Robbery scam and fraud. Uber is a rude fraud company who are stealing money!!! Other taxis are cheaper anyway.

Im fighting every day for a refund of 20 pounds! You will never never ever see your money again!!! Everyday they refuse the refund since 2.10.2025 and they do not make the money available for me either in my account!!! I reported scam company uber to police today for scam !!!!

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful in Barcelona.

Please be careful in Barcelona.

The driver tried to charge us extra by saying that I had put in the wrong location. I showed him in the app it was correct, to the bcn terminal 1. He wanted an extra 30€. I had already paid for the trip, this was cash in pocket.

Stand your ground.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Uber refusing to release my £3,800 EV Assistance balance under Clean Air Plan

I’ve been an Uber driver in London for several years and was part of Uber’s Clean Air Plan. I received £300 per month while driving an MG5 EV from Summer 2024 until December 2024. Uber’s own email confirmed that I still had £3,800 remaining to use on an electric vehicle, valid until 30 September 2025, as long as I switched back to an EV and submitted a claim.

I switched back to a 2022 Tesla Model 3 on 1 September 2025 and completed over 150 trips that month — fully meeting Uber’s criteria. However, despite sending multiple messages and providing proof, Uber has repeatedly closed my support threads without resolving the issue or escalating it to the EV Assistance team.

I’ve been polite and patient, but now I’m being ignored and my case is being closed over and over again. I’ve made it clear that if this continues, I’ll escalate the complaint to the Financial Ombudsman Service, TfL, and an employment solicitor.

All I want is for Uber to honour their own Clean Air Plan terms and release the remaining £3,800 or resume the £300 monthly payments I’m entitled to.

This is extremely disappointing treatment of a driver who has followed every rule and supported Uber’s transition to electric vehicles.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Cancel cancel cancel

Long waits for a driver to confirm. And then cancels. Wait again. Confirmed. Canceled..... And repeat. Uber is totally unreliable now. Oh and if I cancel, uber charges me. Nice.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Company is shameless - don’t let them have your money

Uber Boats and Uber in general. Convenient when in a bind but not worth it. Dont support companies that don’t value anything other than pounds. No backbone. Shameless.
Tried Uber boat The machines dont work and Staff were not helpful. Decided to use the app - surprise surprise even the Uber app was “experiencing problems”. It said please try again. And it said it again i clicked again.lickily my banking app alerted me it took my money 3 times so Istopped following Ubers promps saying we are experiencing problems please try again. After emailing, messaging and phoning. They wont accept responsibility. They say its Thanes clippers, but I ised the Uber app, the money taken, reciept, ticket, and email all say Uber. What ever happened to customer service. £75 for 2 adults and a child to ride a boat 5 minutes - DONT DO IT!!!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting

Low life thieves who will be sued through my Rechtsschutzversicherung within this upcoming week.
Disgusting.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

UBER Is The Worst Mistake I Ever Made!!

I’m surprised they’ve earned a 1.6 rating overall. Even that is undeserved. My “driver”, Marat, was supposed to arrive in 9 minutes. He went from 9 to 15 minutes then to 6 and 4 then 8, 10, 12, 16 minutes and clearly traveling in the opposite direction of my location while refusing to respond to any messages. What a loser! After several requests for a Live Rep, debating with a Chat Bot and getting nowhere, the app finally assigned another driver who drove on the shoulder, on the grass, continually jammed on his brakes, rubbed his face and was obviously falling asleep behind the wheel!! Thank God I finally made it there alive! Not once during this entire ordeal was I ever able to contact a Live Rep from UBER or get any help. Their nonexistent “customer service” is an abomination. At the end of the day I was 45 minutes late for work! Before I deleted the app I think I saw they gave me a 15% off promo code for next time. THERE WON’T BE A NEXT TIME! We’re done! I will Rollerblade to work before I ever get in a car with another non English speaking UBER driver.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

I sent a package to deliver locally and…

I sent a package to deliver locally and it was not even day to day use. It was my work device and the the driver stole it. I mean how can someone do it. The driver name is Sohaib. If you see him as your driver if you book uber be very very careful. Their customer support is a piece of crap. They don’t help you at all. I’ve been trying to locate my device and they can’t even locate their own driver

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Uber unreliable and undependable

Just landed at my local airport, Redmond, Oregon. Tried to get an Uber to take me home. Their price: $322.45 for a normal $73. 00 trip. They said because of unusually high demand. Had to rent a car just to get home. This makes Uber a completely unreliable and undependable transportation service. I will try to avoid using Uber as much as possible in the future and try to find alternative transportation methods.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolute Garabge.

Do you enoy getting charged a penalty fee because the restaurant you order from (Subway Chomedey) doesn't have what you want? Do you want to tell an incompetent uber driver to cancel your order only for nothing to happen?!!? Use Uber Eats! I'm telling you, go get it feom the merchant directly. This "service" is a scam, don't waste you hard-earned money on this piece of shit "service" and its useless drivers.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Uber driver stole my laptop and Uber refused to help

I scheduled a ride with Uber in London, the Uber driver called Hekmat arrived, I put my laptop in the car and he suddenly left without any notice and canceled the ride. Uber refuses to help and initially denied everything, wishing me "to find my laptop where I lost it". This is an awful experience and Uber protects a driver who stole instead of helping a customer to get their property back. Uber has all the communication with the driver, including messages, and calls and could easily track his journey and find the theft's videos and evidence but they categorically refused to help me getting back my laptop.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

25 minutes late

25 minutes late arriving to pick us up. Totally unacceptable. I want my money back, but no obvious way to claim it on the Uber app or website. Enough said!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

un fair charges

driver thought it was ok to leave us waiting while he went to the toilet and charged us for this when we he hadn't even let us get into the car

i called customer services and he was noy having any of it

i said i wanted to make a complaint and he put the phone down on me !!

disgusting service when i have spent thousands with your company!!

11 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look