Yodel by InPost Reviews 2,997,277

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the clear communication regarding their parcels, including updates on the parcel's status, expected delivery dates, and approximate delivery times. Consumers highlight the efficiency and speed of the service, particularly the door-to-door option, with many reporting prompt collections and deliveries. People also value the convenience, ease of use, and reasonable pricing of the service. Some reviewers mention positive interactions with delivery personnel, noting their politeness and willingness to go the extra mile. However, some consumers express concerns about deliveries, mentioning instances of parcels being left in exposed locations. Others report issues with the accuracy of tracking information and delays in delivery times, with some packages taking longer than expected. A few reviewers also encountered difficulties with drop-off locations, such as shops refusing parcels due to size limitations. Finally, some people report negative experiences with customer service, citing unhelpful or inaccurate information.

Based on these reviews

Rated 4 out of 5 stars
Verified

It was supposed to take 2-3 business days, but unfortunately, it took 4. If you're looking for on-time delivery, unfortunately, you can't rely on it. Maybe I'll try again...

Rated 4 out of 5 stars

I've made some comments in the past on how awful Yodel were, and I stand by my comments at the time. But I have to say I've received 2 deliveries recently from Yodel and they both went flawle... See more

Rated 4 out of 5 stars
Verified

Used Yodel to return an item that had been purchased on line. Negatives - Online booking required a mobile number for the recipient which wasn't available so I had to enter my own number to procee... See more

Rated 4 out of 5 stars
Verified

A bit hit and miss. Delivery driver leaves parcels on my doorstep covering the cat flap so my cats can’t get in or out. I have a carport and always ask for parcels to be put there.

Rated 5 out of 5 stars

I have had to complain about Yodel several times & had emails from them stating they’d look into it & improve. Well, today they improved massively. When I realised it was Yodel delivering I was expect... See more

Rated 5 out of 5 stars
Verified

Using Yodel works seamlessly. It is easy to find the cost of carriage, print off the address label and pop into a local Yodel agency, in my case, Morrisons. I’ve used Yodel on a couple of occasions an... See more

Rated 2 out of 5 stars

Would avoid like the plague. This merger has caused chaos, delayed parcels, three times now the driver claimed to have delivered my parcels to its pickup location, 2 turned up over a week later when t... See more

Rated 2 out of 5 stars

First parcel spent 4 days in national hub, when I queried it they said it was lost. Second parcel was out for delivery. Driver was an hour late, 3 stops away from our address. Then the... See more

Rated 5 out of 5 stars
Verified

The whole procedure was fast, efficient and very good value. We used the door to door service and the process ran like clockwork - parcel was collected early the day after ordering the service and was... See more

Rated 5 out of 5 stars

I used a local grocery (Scotmid) in Avoch today to return an item. It was my first time returning via Yodel but this rep was just great. I printed the return address to hand to the driver but as handi... See more

Rated 2 out of 5 stars

Asked yodel by in post to leave my parcel in a safe space got confirmation email that it had been applied to my delivery. Got home to find my parcel had been left by my front door which is directly on... See more

Rated 2 out of 5 stars

i do not like the new system - now i java to enter my email to receive confirmation of parcels sent i want a paper receipt as then i can clip it to the remainder of the paper label i print - i do... See more

Rated 2 out of 5 stars

Another package that appears to have been 'inspected'. Stabbed through the yodel label and mailer, which takes quite some force, so can't see a reasonable explanation other than a deliberate act. The... See more

Rated 5 out of 5 stars

Have had some good and bad deliveries but this one is a good one! The driver called me as there seemed to be a problem with our buzzer. He called to see if I was home, he tried pressing the buzzer ag... See more

Rated 5 out of 5 stars
Verified

I'VE no complaints regarding deliveries, always been great. Now I've just had my first large parcel collected to send to someone. No problems yet again. Smooth transaction, customer received their par... See more

Rated 2 out of 5 stars
Verified

I want to be kind about yodel but I just can’t. I don’t know how this company is still working. God forbid if you need a delivery on a Friday Saturday or Sunday you’ll never receive it honestly I’m ju... See more

Rated 5 out of 5 stars

This company seems to have improved significantly. Maybe it's just that I am having things delivered to a different address (residential rather than city centre), but no problems with most recent ones... See more

Rated 2 out of 5 stars

After InPost takeover tracking was delayed 4 days , and when finally show my parcel is at national hub just 4 days after it been send.Another 2-3 days to be delivered.Good job InPost you just reach qu... See more

Rated 2 out of 5 stars

Took parcel to drop off SHOP and the shopkeeper said it was too big. I had already checked the size and weight limits on the Yodel website, the shopkeeper was lying. I had to drive to the Yodel depot... See more

Rated 2 out of 5 stars

Waiting for my parcel from Dunelm was told it wauld arrive on Friday 3rd it was on the van for delivery never came . Went on live chat was told on van to be delivered that day . Saturday the same came... See more

Rated 2 out of 5 stars

Yodel asked me to say what to do when they dont find me. I chose safe place and mentioned my preference. Driver gets there rushes back with my parcel. After confirming with email that they have receiv... See more

Rated 2 out of 5 stars

Yodel used to be great. What has happened now? Parcels used to reach the local delivery depot and were delivered within 24 hours. Now it says 'arriving today' but then nothing happens on that day or... See more

Rated 2 out of 5 stars

As a seller on Vinted using various delivery services Yodel is most certainly the most incompetent service. Three of my delivery’s have never made it to their destination nor has it ever been returned... See more

Rated 5 out of 5 stars
Verified

The driver rang the bell and waited, not like the previous one that didnt ring the bell and left the parcel in a nearly full re-cycling bin

Rated 5 out of 5 stars
Verified

Always a great experience, to wake up.. and know they have delivered. At a safe place, that I say I want it delivered.. and close my gate, on leaving, come quietly, and leave respectfully, there like... See more

Rated 5 out of 5 stars
Verified

I have experience with this company for years and I can write only very positive things. They provide you every important information you need for example: They expecting the parcel, they have the pa... See more

Rated 3 out of 5 stars

Its all very well offering a receipt by email, but if the email doesn't include the postcode, the item cannot be tracked!

Rated 5 out of 5 stars

Had delivery from Majestic today by Yodel. Received a text with a two hour time slot. Driver arrived on time and rang the bell so I could bring in the parcel. That’s all I expect.

Rated 3 out of 5 stars

Co-op on manor estate in benfleet doesnt take big parcels , this needs to be sorted as this caused a problem when I returned my parcel there .

Rated 3 out of 5 stars
Verified

Why it takes so long for a small package is so annoying, I use the lockers because they are easy and local but take longer to arrive.

Rated 5 out of 5 stars
Verified

Asked for my parcels to be put in different place if not in which they did and thanks really appreciated

Rated 5 out of 5 stars
Verified

Yodel so awesome an always delivered on time unless the truck breaks down on the way to delivery thanks yodel transport

Rated 5 out of 5 stars
Verified

Super way of posting items. Easy to follow instructions and more and more popping up to use

Rated 5 out of 5 stars
Verified

This is my first time of using Yodel, It was cheap and the delivery was on time and secure.

Rated 5 out of 5 stars
Verified

Good communication from the company and updates from the website. Pleased with the tracking. Would highly recommend

Rated 5 out of 5 stars

It was so easy. Good parking. It was very straightforward. The worst bit was imputing my email as I didn’t have my glasses, to receive my receipt.

Rated 2 out of 5 stars

Tracking not kept up to date....parcels supposed to be delivered within 3 to five days taking more than 2 weeks...no contact with a person on the telephone....do I need to say more....don't know how... See more

Rated 2 out of 5 stars

I can not contact anyone and my parcel is nearly 3 weeks late. Using through vinted and I would have asked to collect the parcel myself after it causing all this trouble. Would not use agian if I had... See more

Rated 5 out of 5 stars
Verified

I was greeted with a warm welcome upon entering the shop, and the products were presented to me in an exquisite manner. I was able to acquire exactly what I desired.

Rated 2 out of 5 stars

What is a "safe place"? I doubt that beside a plant pot outside a front door is that - open to weather and/or in sight of any passerby who might decide to help themselves! Thankfully, Yodel have not d... See more

Rated 2 out of 5 stars

I use Vinted quite a lot and have not had problems up until now but the past few weeks things have gone haywire ! The shop that I normally collect parcels from was shut so I redirected other purchases... See more

Rated 4 out of 5 stars

Given experiences I have had in the past, I find myself somewhat astonished to be writing a positive review of Yodel. Mind you, I did organise delivery to a Yodel store rather than to my home, which... See more

Rated 3 out of 5 stars
Verified

I sent a parcel and paid extra for signed delivery. When tracking the parcel, it showed the parcel had been delivered but no signature was showing. I tried to contact Yodel by the live chat and was to... See more

Rated 5 out of 5 stars
Verified

A Fantastic Company. I wasn't expecting the item to arrive so fast. I love this company. Thanks loads for the great work you're doing

Rated 2 out of 5 stars

I was told on the web site to bring the parcel to the drop off point where the label would be printed. Once there I was told that labels HAVE to be printed at home which caused me to waste hours of ti... See more

Rated 3 out of 5 stars
Verified

Delivery came on time . Need to pop out so left a note on my door was very visible to put parcel at back door in a child’s playhouse also very visible but it was just left at the back door uncovered... See more

Rated 3 out of 5 stars
Verified

I pick this message up after I had forgotten which delivery it was, but they’ve never been a problem

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Company details

  1. #30 of 40 best companies in Courier service
  2. #30 of 35 best companies in Courier and Delivery Service
  3. #29 of 31 best companies in Delivery Service
  4. #35 of 39 best companies in Logistics service
  5. #8 of 11 best companies in Shipping and postal service
  6. #29 of 32 best companies in Delivery Company

About Yodel by InPost

Written by the company

Yodel by InPost: Bringing nationwide home delivery to InPost's innovative locker and PUDO network. Offering customers flexibility in parcel delivery, sending and receiving.


If you need any help with a parcel then head over to www.yodel.co.uk/contact-yodel and get in touch with our friendly Customer Service team via the phone or webchat. Download the Yodel by InPost app See a two hour delivery window for all parcels delivered to a door and see a photo of where your parcel has been delivered to.

We value your feedback

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

3M reviews

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Replied to 98% of negative reviews

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Rated 4 out of 5 stars
Verified

Fine this time

They delivered my parcel on time and it wasn’t destroyed, stolen, on fire or lobbed into a bush. What more can you ask? Would be 5 stars if the didn’t make you download their app to see photo confirmation of the delivery.

3 September 2025
Rated 1 out of 5 stars

Liars or Incompetents

It is my opinion that Yodel should immediately cease to operate and that the CEO and all senior management should face criminal charges. I imagine an interview with them to become delivery staff would go like this, "Hello.....You'll do." Do any of them comprehend that inside those bags and boxes are the property of their customers, both senders and recipients? Sat Navs are flawed which means local knowledge is vital as well as time management skills. Knowing how many items you can SAFELY deliver within a timespan is paramount. And 'delivered' means placed into the recipients hands or into the care of a neighbour or stored in an appropriate safe place out of sight and the elements. 'Delivered' does not mean thrown on the floor outside a door. The word for that action is 'ABANDONED.' This is a bad word. It is the opposite of delivered. Also don't send an email which begins with, "We tried to deliver today..." when you did not at all this is called a LIE. Lying is very bad and the only way you can avoid the label of 'Liar' is to accept the alternative...'Incompetant.'

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company run by idiots

Terrible company run by idiots!

Parcel is 2 weeks late and is needed as a birthday present for tomorrow! Been told 3 different delivery dates which I’ve waited in for all day and it never came, fobbed off and told the same generic shit by the foreigners they pay to manage their online chat and now one told me they’ve lost it but refuse to mark it as lost as the next chat bot person said it isn’t lost! So I’m down £300, no present and can’t buy another as these idiots won’t mark it as lost or deliver it.
Selby depot is where it’s suppose to be at which is only 40min away but of course I’m not allowed to go pick it up have to wait for these fools to do it…. Stick to Evri or Royal Mail!

12 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Very important package for my new born baby which Yodel can’t be bothered to deliver. THREE days they have said it’s coming. Tracking shows van 1 mile away. Each day failed to deliver.
Contacting them is pointless. Lie upon lie upon lie. Companies who use Yodel will never get my business again.
Item will be cancelled.
Disgusting.

12 October 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Good service but needs improvements.

The collection driver is always efficient and very polite but once the parcel has been processed into the system it is unclear when and what time the parcel will be delivered. But overall, we are satisfied with the general service.

8 October 2025
Rated 1 out of 5 stars

They have a lot more parcel and no help…

They have a lost my parcel and no help whatsoever. Now out of pocket. Because the delivery driver lost it saying returning to customer, but that was six days ago still had nothing all I get off them is take it with Vinted they are bad these bunch Cowboys

26 September 2025
Unprompted review
Rated 1 out of 5 stars

A delivery company that doesn't actually deliver.... oh, what a time to be alive!

Yodel technically failed to attempt delivery the first time becuse 'more information needed'. Made it onto the delivery van but driver didn't/ couldn't deliver.
So onto the webhelp desk. Checked address, fine. Checked w3w pin, fine. Rebooked delivery

Following day 'more information needed' (like, what???!!!!) No delivery attempt made, parcel didn't even leave the depot this time. Tried the phone line this time. Dude read back my full address to me. Confirmed he couldn't see any other issues. Rebooked delivery...

Following day 'more information needed' No delivery attempt made, parcel didn't even leave the depot. Back to webhelp (as phone system won't put me through to a human). So, did this twice more. Can you guess what happened? Yup, 'more information needed'

By this time I'd also contacted InPosts executive help and the sender. Both wanted to wait 48-72hrs before doing anything. This seems odd to me. Im no courier but looking at the track its there's obviously something very amiss that needs urgent action.

So, I tried webhelp again. Explained to the operator 'if you don't know what more information you need to deliver a parcel in your possession, I can't really help you' So, 'pls can we drill down a little deeper here so we can get our hands on the issue today... pls!' Turned out there was no flat number (well, there was the last few times I called in!) Sorted it out. Rebooked delivery.

By this time InPosts executive desk informs me (from an email I can reply to) the parcel is 'processing though our system' Errrrrrm, no it isn't are you looking at the same tracking number as me???!

So again this parcel has 'more information needed needed' And again I go into webhelp to discover the information I gave yesterday has disappeared! Address information was not actually updated (??!) Go through the motions again. Book redelivery. This time I'm encouraged to see 'address and delivery updated' in the tracking for the first time.

Following day parcel has left depot, hooray! However driver decided there was 'more information needed' so didn't bother to deliver. But the option to send the parcel to a Yodel shop is now activated as a delivery has been 'attempted'. So I pick this, get a confirmation from Yodel they will drop it at the shop instead.

Following afternoon 'your parcel has been returned to sender' What the fresh hell??!! No one at Yodel is able to satisfactorily explain what more information they needed to deliver a parcel with accurate delivery information supplied by the sender. Or why the parcel was returned with an active parcel shop request on it.

I can safely say this has been the most irritating, futile delivery experience I've ever had. We tried Yodel. I tried, the sender tried to help you. Even pleaded with them to pick it up from depot (as they're a deliver company that don't deliver) But despite our efforts Yodel managed to knawls up a simple delivery to an easy address so badly not even McGyver could fix it.

To everyone else. Never, ever use this parcel company. Companies don't function this badly without massive structural issues from the top down.

12 October 2025
Unprompted review

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