marketing email en FR / lien email en NL sinon bon service. activation de carte sim un peu lente (2-3h) mais on y arrive sans soucis. simple et bon marché
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NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen en Internet Thuis aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM et Internet à Domicile.
Replied to 99% of negative reviews
Typically replies within 24 hours
Yoin provides very efficient service, the personals are very professional and kind. I appreciate it a lot!
Reply from Yoin
NO 5G BUT STILL ADVERTISED ON YOIN WEBSITE AND SOCIAL MEDIAS
Reply from Yoin
The '' customer service '' is the key of market. I think Yoin has understood that. Quick answer, reliable and serious. I before have try to contact '' Hey '' and during two weeks they don't are reliable and serious.
Reply from Yoin
Reply from Yoin
It was easy and smooth to move to Yoin, everything was clear too, offer seems to be great too, I like the application so far.
Reply from Yoin
it was easy to switch to , strong network with support of Wi-fi everywhere even in the train, awesome deal like no other's, they open the sim card with full bundle until the end of the month. 👍🥰🤩
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Reply from Yoin
Reply from Yoin
GOOD: Easy ordering, nice app, good prices. Only 3G/4G/5G speed could be faster.
Reply from Yoin
Need to improve network to 5G with esim facility
Reply from Yoin
The prices are affordable which is a main factor to choose Yoin. Unfortunatelly, the signal is not always great comparing it to other companies. I faced some difficulties trying to contact the customer service on Whatsapp, even though it's one of the options, it took them too long to reply to my message and when I made a second question I never received a response. Also, I am not sure if the offer for which I subscribed is valid, which makes me feel unsure and confused about the bill, as I cannot find anywhenre the amound of the 3month offer, but only the normal price after the 3-month period.
Reply from Yoin
Reply from Yoin
Reply from Yoin
I didn't receive the sim card on time. And It leaded to many problems and bother. You should give the sim card to customers on time and then you can inform customers. You are not supposed to inform customers before arriving of the sima cards.
Reply from Yoin
Activation process continues not to be clear. You can't use the app. You can't use firefox. You get a big activate button and you think it is active but no. The activate button only brings you to another page where you have to find the other activate button. But if you have 2 SIMs and one is already active you have to search the right one. Cumbersome. Then they say it takes 1h but it took more than 1d...
This on top of the fact that you are charged 0,5 EUR to block going over the data plan limit. This is probably even illegal: if I have a limit after the limit it should stop. That is the definition of a limit. Not "We are going to use the data plan limit to get more money from you if you make a mistake".
Reply from Yoin
The best telco service there is! Not only does it offer a cheap mobile internet plan, but the coverage and speed are also great! I have no complaints!
Reply from Yoin
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