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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the easy transition to the company's services, highlighting the prompt delivery and activation of SIM cards. The network is considered strong, with good coverage, and customers find the internet speed satisfactory. Many consumers also feel that the prices are very competitive, especially when compared to other providers. Consumers are pleased with the customer service, noting quick and helpful responses, particularly via WhatsApp. However, some have experienced difficulties contacting customer support and some are not satisfied with the quality of the service received. While the service is generally well-received, some reviewers suggest improvements such as the inclusion of the English language in the application and the availability of eSIM via the app.

Based on these reviews

Rated 4 out of 5 stars
Verified

marketing email en FR / lien email en NL sinon bon service. activation de carte sim un peu lente (2-3h) mais on y arrive sans soucis. simple et bon marché

Company replied

Rated 4 out of 5 stars
Verified

Very good prices. Responsive customer service. I just wish they provide the esim via app or email instead of sending to the address. It would be just easier for both sides.

Company replied

Rated 4 out of 5 stars
Verified

Very good value for money. Good customer service. The only negative point is that you cannot directly activate your eSIM card. You have to wait for the postal mailing.

Company replied

Rated 4 out of 5 stars
Verified

Appreciated to be with youin and honestly, its good offer and have enough of GB to comunicate with family and friends as well...

Company replied

Rated 5 out of 5 stars
Verified

When I had questions and sent an e-mail for help, I always received response the next business day and it’s helpful. Good service!

Company replied

Rated 3 out of 5 stars

Globally, Yoin has a good offer in Belgium but the clients must be very careful with their mobile data because the out of bundle rate is a real rip-off (50€/Gb). By the way, they ask extra money f... See more

Company replied

Rated 5 out of 5 stars
Verified

It was easy after a few days after I called YOIN,I got my eSIM easily programmed my number by scanning the barcode and WALA here comes the (5G great Proximous connection). What I like YOIN... See more

Company replied

Rated 5 out of 5 stars
Verified

I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i... See more

Company replied

Rated 3 out of 5 stars

Offers competitive prices for the data. However just received a email saying they’ve launched access to 5G and you must pay 1€ extra per month. Haha, money grabbing scumbags and 5€ for an eSIM. I’ve n... See more

Company replied

Rated 5 out of 5 stars
Verified

it was easy to switch to , strong network with support of Wi-fi everywhere even in the train, awesome deal like no other's, they open the sim card with full bundle until the end of the month. 👍🥰🤩

Company replied

Rated 3 out of 5 stars
Verified

The prices are affordable which is a main factor to choose Yoin. Unfortunatelly, the signal is not always great comparing it to other companies. I faced some difficulties trying to contact the custome... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything went well, the technician came on time, he was very friendly. He installed the modem and tested the internet. Very fast internet. I ordered 3 sim cards all was promptly activated as well wi... See more

Company replied

Rated 5 out of 5 stars
Verified

It was recommended by a friend. Very easy to inscribe, very easy to use and order SIM card which arrived on time. Quick move from network provider to another. Happy customer!

Company replied

Rated 3 out of 5 stars
Verified

The good: The switch to Yoin was super quick—the SIM card was shipped via PostNL and arrived just two days after ordering. The connection is excellent, especially on the train. The Proximus... See more

Company replied

Rated 5 out of 5 stars
Verified

The '' customer service '' is the key of market. I think Yoin has understood that. Quick answer, reliable and serious. I before have try to contact '' Hey '' and during two weeks they don't are reliab... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service !! Very happy with the follow up. I had a little problem, and the person I did contact helped me out without any problem Can only recommend this company

Company replied

Rated 3 out of 5 stars
Verified

I think it would be appréciable if you put unlimited sms and calling for outside Belgium. Additionally, adding some extra offers for internet data for short travels abroad like traveling to USA or Ca... See more

Company replied

Rated 5 out of 5 stars
Verified

My simcard had no reception after activating it but the Whatsapp support line was very quick and helpful. After changing APN settings and restarting, all is well now.

Company replied

Rated 5 out of 5 stars
Verified

Very nice, same service with another provider 15 euro, but in yoin, it is half of this cost and same infrastructure same based technology

Company replied

Rated 5 out of 5 stars
Verified

Prompt reactions, very fast delivery of the SIM card. Activation without problems and everything was smooth

Company replied

Rated 5 out of 5 stars
Verified

It was easy and smooth to move to Yoin, everything was clear too, offer seems to be great too, I like the application so far.

Company replied

Rated 5 out of 5 stars
Verified

Fast internet good network highly recommend,please provide 5G with no extra charge

Company replied

Rated 5 out of 5 stars
Verified

I like how fast everything is my only problem is that i get lost trying to find what to buy or where to find things it would be lovely if when you opened the app you'd get a little instruction on how... See more

Company replied

Rated 5 out of 5 stars
Verified

Yoin provides very efficient service, the personals are very professional and kind. I appreciate it a lot!

Company replied

Rated 2 out of 5 stars
Verified

NO 5G BUT STILL ADVERTISED ON YOIN WEBSITE AND SOCIAL MEDIAS

Company replied

Rated 5 out of 5 stars
Verified

After a brief experience with another network, I decided to return to Yoin

Company replied

Rated 4 out of 5 stars
Verified

GOOD: Easy ordering, nice app, good prices. Only 3G/4G/5G speed could be faster.

Company replied

Rated 5 out of 5 stars
Verified

Very happy with the customer service and prompt automated emails with necessary information.

Company replied

Rated 5 out of 5 stars
Verified

I hope Dutch is not set as the default language, and that the language selection is available immediately when the page opens.

Company replied

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Company details

  1. Phone and internet services
  2. Internet provider
  3. Internet Service Provider
  4. Mobile network operator
  5. Telecommunications service provider
  6. Telephone company

Written by the company

NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen en Internet Thuis aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM et Internet à Domicile.


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars
Verified
Yoin logo

Reply from Yoin

Je suis désolé de lire que vous n'avez pas eu une expérience agréable.
Si vous avez besoin de plus amples informations, vous pouvez nous joindre à nouveau par téléphone au numéro général ou au numéro court 1988, ainsi que par courriel à support@yoin.be.
Je vous souhaite une bonne journée !

Rated 5 out of 5 stars
Verified

Yoin provides very efficient service

Yoin provides very efficient service, the personals are very professional and kind. I appreciate it a lot!

11 December 2024
Yoin logo

Reply from Yoin

Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings

Rated 5 out of 5 stars
Verified

smooth transition !

14 November 2024
Yoin logo

Reply from Yoin

Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.

Groetjes van het Yoin Team

Rated 5 out of 5 stars
Verified

Taal is belangrijk, waar is franse taal in kiezen?

The '' customer service '' is the key of market. I think Yoin has understood that. Quick answer, reliable and serious. I before have try to contact '' Hey '' and during two weeks they don't are reliable and serious.

24 November 2024
Yoin logo

Reply from Yoin

We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.

Greetings from the Yoin Team

Rated 3 out of 5 stars
Verified

Not bad

Not bad. The network goes down as soon as the network is little far away

16 November 2024
Yoin logo

Reply from Yoin



Indien je nog informatie wenst, kan je ons opnieuw telefonisch bereiken op ons algemeen nummer of op het verkorte nummer 1988 , maar ook via mail naar support@yoin.be.
Ik wens je een fijne dag toe!

Rated 5 out of 5 stars
Verified

smooth to move to Yoin

It was easy and smooth to move to Yoin, everything was clear too, offer seems to be great too, I like the application so far.

19 November 2024
Yoin logo

Reply from Yoin

Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings

Rated 5 out of 5 stars
Verified

Easy to Switch , Great customers support

it was easy to switch to , strong network with support of Wi-fi everywhere even in the train, awesome deal like no other's, they open the sim card with full bundle until the end of the month. 👍🥰🤩

17 November 2024
Yoin logo

Reply from Yoin

Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes

Rated 4 out of 5 stars
Verified

Till now I have good expérience

Till now I have good expérience

26 October 2024
Yoin logo

Reply from Yoin

Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings

Rated 5 out of 5 stars
Verified

Quick and reliable registration

Quick and reliable registration

30 October 2024
Yoin logo

Reply from Yoin

Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings

Rated 4 out of 5 stars
Verified

GOOD

GOOD: Easy ordering, nice app, good prices. Only 3G/4G/5G speed could be faster.

15 October 2024
Yoin logo

Reply from Yoin


Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.

Groetjes van het Yoin Team

Rated 5 out of 5 stars
Verified

Top service

Top service

25 October 2024
Yoin logo

Reply from Yoin

Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes

Rated 4 out of 5 stars
Verified

Need to improve network to 5G with esim…

Need to improve network to 5G with esim facility

16 October 2024
Yoin logo

Reply from Yoin

Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.

Groetjes van het Yoin Team

Rated 3 out of 5 stars
Verified

Thoughts about my experience

The prices are affordable which is a main factor to choose Yoin. Unfortunatelly, the signal is not always great comparing it to other companies. I faced some difficulties trying to contact the customer service on Whatsapp, even though it's one of the options, it took them too long to reply to my message and when I made a second question I never received a response. Also, I am not sure if the offer for which I subscribed is valid, which makes me feel unsure and confused about the bill, as I cannot find anywhenre the amound of the 3month offer, but only the normal price after the 3-month period.

13 October 2024
Yoin logo

Reply from Yoin

Wij doen elke dag ons best om onze klanten zo goed mogelijk te helpen.
Indien je nog opmerkingen of suggesties hebt, mag je deze gerust doorgeven.

Groetjes van het Yoin Team

Rated 5 out of 5 stars
Verified

Good

Good. Received the sim card ontime and activated in 24 hrs.

19 October 2024
Yoin logo

Reply from Yoin

Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes

Rated 1 out of 5 stars

Email not answered

Email not answered. Website not working

18 October 2024
Unprompted review
Yoin logo

Reply from Yoin

Het spijt me te lezen dat je geen fijne ervaring hebt gehad met onze klantendienst.
Indien je nog informatie wenst, kan je ons opnieuw telefonisch bereiken op ons algemeen nummer of op het verkorte nummer 1988 , maar ook via mail naar support@yoin.be.
Ik wens je een fijne dag toe!

Rated 1 out of 5 stars
Verified

I didn't receive the sim card on time

I didn't receive the sim card on time. And It leaded to many problems and bother. You should give the sim card to customers on time and then you can inform customers. You are not supposed to inform customers before arriving of the sima cards.

15 October 2024
Yoin logo

Reply from Yoin

We are unfortunately not responsible for the begging raining that the postal service performs

Rated 4 out of 5 stars

Cool cool cool

2 October 2024
Unprompted review
Yoin logo

Reply from Yoin

Thank you for the cool 4 star review!

Please do not hesitate to contact us by support@yoin.be if you would have any exra questions/issues.

Kind regards,

The Yoin team!

Rated 1 out of 5 stars
Verified

Unclear activation process…

Activation process continues not to be clear. You can't use the app. You can't use firefox. You get a big activate button and you think it is active but no. The activate button only brings you to another page where you have to find the other activate button. But if you have 2 SIMs and one is already active you have to search the right one. Cumbersome. Then they say it takes 1h but it took more than 1d...
This on top of the fact that you are charged 0,5 EUR to block going over the data plan limit. This is probably even illegal: if I have a limit after the limit it should stop. That is the definition of a limit. Not "We are going to use the data plan limit to get more money from you if you make a mistake".

20 September 2024
Yoin logo

Reply from Yoin

I am sorry to read that you did not have a pleasant experience with our customer service.
If you still need information, you can reach us again by phone at our general number or at the shortened number 1988 , as well as by email to support@yoin.be.
I wish you a nice day!

Rated 5 out of 5 stars
Verified

Cheap! High-speed Internet! Wide Coverage!

The best telco service there is! Not only does it offer a cheap mobile internet plan, but the coverage and speed are also great! I have no complaints!

20 September 2024
Yoin logo

Reply from Yoin

Thank you for your positive feedback!

We are happy to hear that you are satisfied with our service. If you have any questions in the future, please don't hesitate to contact our help desk at support@yoin.be.
We will be happy to assist you further.

Kind regards
The yoin team

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