Verified
marketing email en FR / lien email en NL sinon bon service. activation de carte sim un peu lente (2-3h) mais on y arrive sans soucis. simple et bon marché
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Very good prices. Responsive customer service. I just wish they provide the esim via app or email instead of sending to the address. It would be just easier for both sides.
Company replied
Verified
Very good value for money. Good customer service. The only negative point is that you cannot directly activate your eSIM card. You have to wait for the postal mailing.
Company replied
Verified
Appreciated to be with youin and honestly, its good offer and have enough of GB to comunicate with family and friends as well...
Company replied
Verified
When I had questions and sent an e-mail for help, I always received response the next business day and it’s helpful. Good service!
Company replied
Globally, Yoin has a good offer in Belgium but the clients must be very careful with their mobile data because the out of bundle rate is a real rip-off (50€/Gb). By the way, they ask extra money f... See more
Company replied
Verified
It was easy after a few days after I called YOIN,I got my eSIM easily programmed my number by scanning the barcode and WALA here comes the (5G great Proximous connection). What I like YOIN... See more
Company replied
Verified
I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i... See more
Company replied
Offers competitive prices for the data. However just received a email saying they’ve launched access to 5G and you must pay 1€ extra per month. Haha, money grabbing scumbags and 5€ for an eSIM. I’ve n... See more
Company replied
Verified
it was easy to switch to , strong network with support of Wi-fi everywhere even in the train, awesome deal like no other's, they open the sim card with full bundle until the end of the month. 👍🥰🤩
Company replied
Verified
The prices are affordable which is a main factor to choose Yoin. Unfortunatelly, the signal is not always great comparing it to other companies. I faced some difficulties trying to contact the custome... See more
Company replied
Verified
Everything went well, the technician came on time, he was very friendly. He installed the modem and tested the internet. Very fast internet. I ordered 3 sim cards all was promptly activated as well wi... See more
Company replied
Verified
It was recommended by a friend. Very easy to inscribe, very easy to use and order SIM card which arrived on time. Quick move from network provider to another. Happy customer!
Company replied
Verified
The good: The switch to Yoin was super quick—the SIM card was shipped via PostNL and arrived just two days after ordering. The connection is excellent, especially on the train. The Proximus... See more
Company replied
Verified
The '' customer service '' is the key of market. I think Yoin has understood that. Quick answer, reliable and serious. I before have try to contact '' Hey '' and during two weeks they don't are reliab... See more
Company replied
Verified
Great service !! Very happy with the follow up. I had a little problem, and the person I did contact helped me out without any problem Can only recommend this company
Company replied
Verified
I think it would be appréciable if you put unlimited sms and calling for outside Belgium. Additionally, adding some extra offers for internet data for short travels abroad like traveling to USA or Ca... See more
Company replied
Verified
My simcard had no reception after activating it but the Whatsapp support line was very quick and helpful. After changing APN settings and restarting, all is well now.
Company replied
Verified
Very nice, same service with another provider 15 euro, but in yoin, it is half of this cost and same infrastructure same based technology
Company replied
Verified
Prompt reactions, very fast delivery of the SIM card. Activation without problems and everything was smooth
Company replied
Verified
It was easy and smooth to move to Yoin, everything was clear too, offer seems to be great too, I like the application so far.
Company replied
Verified
Fast internet good network highly recommend,please provide 5G with no extra charge
Company replied
I m very glad because the customer service is really good and prices are affordable
Company replied
Verified
Easy process but does need some time to be activated.
Company replied
Verified
I like how fast everything is my only problem is that i get lost trying to find what to buy or where to find things it would be lovely if when you opened the app you'd get a little instruction on how... See more
Company replied
Verified
Yoin provides very efficient service, the personals are very professional and kind. I appreciate it a lot!
Company replied
Verified
Good. Received the sim card ontime and activated in 24 hrs.
Company replied
Verified
NO 5G BUT STILL ADVERTISED ON YOIN WEBSITE AND SOCIAL MEDIAS
Company replied
Verified
The network is good and faster. I recommend others to join the team.
Company replied
Verified
Alles verloopt tip top en is aan iedereen aan te raven
Company replied
Verified
After a brief experience with another network, I decided to return to Yoin
Company replied
Verified
Top client service!!
Company replied
Verified
Need to improve network to 5G with esim facility
Company replied
Verified
It is an excellent and cheap network.
Company replied
Verified
you guys are amazing!
Company replied
Verified
GOOD: Easy ordering, nice app, good prices. Only 3G/4G/5G speed could be faster.
Company replied
Verified
Fast and easy to buy and manage the service
Company replied
Verified
Internet data is echt echt tragische slow
Company replied
Verified
Good services and strong netrwork range 👍
Company replied
Verified
Very happy with the customer service and prompt automated emails with necessary information.
Company replied
Verified
WE NEED ENGLISH
Company replied
Verified
Not bad. The network goes down as soon as the network is little far away
Company replied
Verified
Everything went very very quickly and very smoothly! Can only recommend it!
Company replied
Verified
Every time the network disable.
Company replied
Verified
Till now I have good expérience
Company replied
Speedy and fast internet i like it
Company replied
Verified
very quick and everything works very very well.
Company replied
Verified
I hope Dutch is not set as the default language, and that the language selection is available immediately when the page opens.
Company replied
Company details
- Phone and internet services
- Internet provider
- Internet Service Provider
- Mobile network operator
- Telecommunications service provider
- Telephone company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen en Internet Thuis aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM et Internet à Domicile.
Contact info
4.0
Great
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Highly recommendable provider
Everything went very very quickly and very smoothly! Can only recommend it!
25 March 2025
Reply from Yoin
"Thank you so much for your kind words! We're happy to hear everything went quickly and smoothly. Your recommendation means a lot to us!"
Verified
I hope Dutch is not set as the default…
I hope Dutch is not set as the default language, and that the language selection is available immediately when the page opens.
27 March 2025
Reply from Yoin
It sounds like you're referring to a website or an application where language preferences should be easily accessible. To ensure a good user experience:
Default Language: The website should ideally detect the user's browser language and set it accordingly. If Dutch is preselected, there should be an easy way to change it.
Language Selection: A language switcher should be available immediately, preferably in the header or a noticeable dropdown menu.
User Preference Storage: If a user changes the language, the site should remember their choice for future visits (via cookies or account settings).
A big disappointment
I do not recommend to use these services.
For the past two months, this provider has been charging me for MMS messages that I never sent. Not once did they notify me that my charges had exceeded my plan’s limits. When I contacted customer service to resolve the issue, they refused to help and insisted that the messages were sent—despite clear evidence to the contrary.
This is completely unacceptable. The lack of transparency and unwillingness to address customer concerns shows how little they care about their users. I strongly recommend choosing a different provider to avoid similar issues.
23 March 2025
Unprompted review
Reply from Yoin
We are truly sorry to hear about your experience and understand how frustrating this situation must be. Our goal is always to provide clear and transparent billing, and we regret that this was not your experience.
Regarding the MMS charges, we would like to investigate this matter further to ensure that you were billed correctly. In some cases, certain settings or background services may trigger MMS without the user’s knowledge. However, we should have provided better communication and support when you reached out.
Please reach out to us again so we can take another look at your case and work towards a fair resolution. We appreciate your feedback and will use it to improve our services.
Best regards,
Verified
Reply from Yoin
"Sometimes, the best things in life are simple! 😉 Glad to hear you had a smooth experience with YOIN. Thanks for your review! 🚀📱"
Verified
De app is terrible
The good:
The switch to Yoin was super quick—the SIM card was shipped via PostNL and arrived just two days after ordering. The connection is excellent, especially on the train. The Proximus network performs much better than the Orange network in that regard. I switched from Hey! and used to have frequent issues while traveling by train.
Customer service is also very responsive. They answer questions quickly, and it's really convenient that they're available via WhatsApp.
The bad:
Oh my god, the app... it desperately needs an update. It constantly logs you out, so you have to sign in every time. The UI feels outdated, and sometimes when you click a link, it opens a webpage—so why even have an app?
Also, in the email confirming my SIM activation, there was incorrect information about data usage. Thankfully, customer service cleared it up, and they even asked for a screenshot of the email—so I assume they will fix it? Still, it’s strange that this error exists considering Yoin has been around for a few years now.
Overall, a positive experience, but definitely some things to improve—especially the app. Seriously, it feels medieval!
14 March 2025
Reply from Yoin
Thanks for your detailed review—we appreciate both the praise and the constructive feedback! 🚀
The good: We’re thrilled to hear your switch to Yoin was smooth and that you're enjoying a strong connection, even on the train! That’s exactly what we aim for. Also, glad to know our customer service is hitting the mark—WhatsApp is indeed a game-changer!
The bad: Ah, the app… we hear you loud and clear! 📱😅 It’s definitely on our radar for a much-needed refresh (we promise we’re not secretly preserving it as a digital relic from the past). We appreciate your patience, and your feedback helps push things forward!
As for the incorrect data info in the activation email—thanks for flagging that. Since our team asked for a screenshot, you can bet it’s being looked into. Definitely not the experience we want for our users!
Overall, we're happy you're enjoying Yoin, and we truly appreciate your insights. Stay tuned for updates (especially on that medieval app 😉), and let us know if you need anything else!
Verified
Reply from Yoin
Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings
I m very glad because the customer…
I m very glad because the customer service is really good and prices are affordable
6 March 2025
Unprompted review
Reply from Yoin
Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings
Verified
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Verified
Only one week with them, but all great
I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i got an answer in less that 1h.
I think the app could be improved, it is not possible to see how much use of your subscription you have don so far and many actions are still only available in Dutch or in the website.
13 February 2025
Reply from Yoin
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
Verified
Very easy....
8 February 2025
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
Verified
Affordable, user friendly and value for money ! A must for all !
It was recommended by a friend. Very easy to inscribe, very easy to use and order SIM card which arrived on time. Quick move from network provider to another. Happy customer!
14 February 2025
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Met vriendelijke groet,
Verified
Reply from Yoin
Bedankt voor je prachtige review!
Dit kunnen we heel erg waarderen. Echt fijn dat je tevreden bent met onze service!
Pay Extra For 5G and 5€ for a eSim
Offers competitive prices for the data. However just received a email saying they’ve launched access to 5G and you must pay 1€ extra per month. Haha, money grabbing scumbags and 5€ for an eSIM. I’ve never been with a phone company that does this.. absolute cowboys. How can you be so money strapped that you must pay each month to access the 5G network.
30 January 2025
Unprompted review
Reply from Yoin
Dear Customer,
We appreciate your feedback and understand your concerns regarding our 5G and eSIM pricing. Our goal is to offer competitive prices while continuously improving our network and services. The small additional fee for 5G access helps us maintain and expand high-speed connectivity, ensuring the best possible experience for our users.
Regarding the eSIM fee, it covers activation and support costs, as eSIM technology requires additional resources to ensure seamless integration across different devices. Many providers have similar policies, though we understand this may be frustrating.
We value your input and are always working to balance affordability with quality service. If you have any further concerns, our support team is happy to assist you.
Best regards,
The YOIN Telecom Team
Verified
Everything is good
19 January 2025
Reply from Yoin
Thank you for your great review from the entire Yoin team!
If you have any questions or comments, you can always contact us by mail at support@yoin.be or by phone at the short number 1988.
We wish you a great day!
Greetings
Verified
I think it would be appréciable if you…
I think it would be appréciable if you put unlimited sms and calling for outside Belgium. Additionally, adding some extra offers for internet data for short travels abroad like traveling to USA or Canada would be helpful. Adding English language to the Application is also another suggestion.
16 January 2025
Reply from Yoin
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
Greetings from the Yoin Team
Verified
Reply from Yoin
Thank you very much .
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Greetings from the Yoin Team
Verified
Appreciated to be with youin and…
Appreciated to be with youin and honestly, its good offer and have enough of GB to comunicate with family and friends as well...
3 January 2025
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service. If you have more questions in the future, please do not hesitate to contact our support at support@yoin.be.
We are always ready to help you.
Kind regards,
The yoin team
Verified
Helpful service line
My simcard had no reception after activating it but the Whatsapp support line was very quick and helpful. After changing APN settings and restarting, all is well now.
25 December 2024
Reply from Yoin
Have you already contacted our support ?
Speedy and fast internet i like it
19 December 2024
Unprompted review
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Yoin team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@yoin.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Now waiting since more than two weeks…
Now waiting since more than two weeks for a response from the “customer service”. Don’t even consider signing up with Yoin!!!
Edit: Is this a joke? Nobody ever responds, that’s exactly my point!
13 December 2024
Unprompted review
Reply from Yoin
I am sorry to read that you did not have a pleasant experience with our customer service.
If you need any further information, you can reach us again by phone on our general number or on the shortened number 1988 , as well as by email to support@yoin.be.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.