marketing email en FR / lien email en NL sinon bon service. activation de carte sim un peu lente (2-3h) mais on y arrive sans soucis. simple et bon marché
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NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen en Internet Thuis aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM et Internet à Domicile.
Replied to 98% of negative reviews
Typically replies within 24 hours
When I had questions and sent an e-mail for help, I always received response the next business day and it’s helpful. Good service!
Reply from Yoin
Business number. I have an esim and got a problem with my phone. Need to change phone. got an esim to make easy transfer like in proximus. In this case I need to order a new esim and wait for 3 days to get it... Customer service not available on weekends, ... so had to wait on monday to get that answer. 5 days without phone... for a company it is unacceptable!
Reply from Yoin
Why is this not possible to send the QR code for esim per email or in the app? I had a bad experience because the mail did not arrive and I lost my signal because of change of sim cards for days.
Reply from Yoin
They wrongly charged me for a local call while roaming in EU the rate of Rest of the World (3€/minute) because an error in the billing system.
I tried to contact them by whatsapp 3 times and after 10 days they said that they cannot do anything as they can only do what their billing system says.
In summary, avoid making calls when roaming and keep simple use, otherwise their customer service is completely non-exsistent and do not even try to help or correct the error.
Reply from Yoin
Easy process but does need some time to be activated.
Reply from Yoin
Horrible, no data albeit subscription of 5G.
Customer service is a joke, they don’t even reply in WhatsApp.
They sell what they’re unable to provide, it’s a scam.
Reply from Yoin
marketing email en FR / lien email en NL sinon bon service. activation de carte sim un peu lente (2-3h) mais on y arrive sans soucis. simple et bon marché
Reply from Yoin
i didint received my sim card and its activated and i have to pay the abbonement that i dont even have it. Shame!
*I got the answer to replacement, if i receive and works well i will update again. Thanks!
**Update ; I got sim card and I entered to activate and it seems status updated but I have no active connection with the sim card :/
Reply from Yoin
Very good prices. Responsive customer service.
I just wish they provide the esim via app or email instead of sending to the address. It would be just easier for both sides.
Reply from Yoin
Great service !!
Very happy with the follow up.
I had a little problem, and the person I did contact helped me out without any problem
Can only recommend this company
Reply from Yoin
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