Jr pass is great if one is traveling through out Japan. It should include all railroads and subways too to be perfect. Great experience.
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Review summary
Based on reviews, created with AI
Based on these reviews
Once we got the passes, which did take some time at Haneda, and we learned how to use the machines exclusively, all travel was extremely easy. Only 1 time were we unable to not get on the train we wan... See more
Company replied
we used our 15 days - JR Pass to visit Tokyo, Kyoto, Kanazawa and Osaka. We also visited Hakone, Nara and Kurbe Gorge, Ishikawa.
Company replied
I got my passes super quickly and overall the process was really simple! It was easy to get my tickets in Japan and didn’t have to wait in long lines. The Shinkansen trains are fast, clean and really... See more
Company replied
First thing to know is that a foreigner must buy the JRP when at home, not when he/she arrives in Japan. This means some extra charge depending on the travel agency that manages the ticket. We receive... See more
Company replied
I recently used jrailpass to purchase my Rail pass and the process was very smooth. The website is clear, and the delivery quick. I also called the customer service about a question about activatio... See more
Company replied
Verified
We absolutely loved our trip to Japan, and our experience was made even more memorable with the Japan Rail Pass for a week. I want to express my deep gratitude to the Shinjuku Customer Service Team, e... See more
Company replied
I had been using JR pass since Mid 80. But found digitisation of JR pass has plenty of room to improve. Firstly the online seat reservation is tough to know how to operate. Second, even got seat reser... See more
Company replied
The JR Pass made our Japan trip so easy to navigate. The whole experience was excellent from start to finish. Anyone travelling to Japan should take full advantage of the JR Pass.
Company replied
very good trains, always in time, great frequency, no need to book your seat, possibility to take JR ferries
Company replied
Absolutely the most efficient and quickest way to travel long distances in Japan! Clean, orderly, lots of space!!!
Company replied
The company provided all the necessary information with which to chose the best Rail pass option based on itinerary, time and price.
Company replied
Excellent service and everything was very easy and smooth
Company replied
the process wa so smooth it made everything so much easier
Company replied
We visited the places we wished to. Well-linked trains. Easy to reserve. Thanks to JRPass.
Company replied
All went good. Excellent service.
Company replied
a great service! fair in price and easy to use!
Company replied
Great product with excellent coverage throughout Japan.
Company replied
Super easy and very quick
Company replied
As mentioned in previous comments
Company replied
your communication was terrific
Company replied
Great expierience!
Company replied
Company details
Written by the company
Discover Japan by train by buying Japan Rail Pass online | Fast worldwide delivery | Authorized official vendor of JR Pass | Explore more, spend less! Our goal at JRailPass.com is simple: to help travelers like you effortlessly obtain the JR Pass, facilitating unlimited travel on trains (including the Shinkansen), buses, and ferries across Japan’s extensive JR network. We offer passes that are valid for 7,14, or 21 days, available in both Ordinary and Green options. We simplify the order process with fast, secure worldwide delivery, and 24/7 customer service. We also offer support in multiple languages, ensuring that you have all the help you need to plan a perfect trip. Furthermore, our travel blog serves as a comprehensive guide filled with itinerary ideas, practical tips, and detailed information about navigating Japan’s main train lines and attractions. Beyond just selling passes, we aim to enrich your journey from the moment you land. With our Pocket Wi-Fi and SIM card options, you can stay connected and share your experiences as you explore iconic destinations like Tokyo, Kyoto, Mount Fuji, and beyond. Explore our site for invaluable insights on how to maximize your JR and Regional Passes, witness the cherry blossoms, and traverse the bustling streets of Tokyo or the tranquil paths of rural Japan. At JRailPass.com, we don’t just help you get to Japan—we ensure you experience it in full, with all the resources and support you need for an unforgettable adventure. Join the thousands of happy travelers who have made their Japanese travel dreams a reality with JRailPass! 🚄
Contact info
4.0
Great
460 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
just because we could use the bullet…
just because we could use the bullet trains I think it was worth it
April 17, 2024
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lizzie.
Team Jrailpass.com
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Go to the official site instead if you want to pay $100 less and reserve seats online
I purchased passes for my family and realized when I received the invoice that this company is based in Spain. This is not the official JR pass site, which allows you to reserve seats online. Within 16 minutes of my online purchase, I requested a refund. They charged a nonrefundable handling fee of $85.46, which I figured I wouldn't get back, but they only refunded 85% of the total amount charged, because I didn't purchase the trip cancellation insurance. 16 minutes after my purchase and they decided to keep 15% of the total amount charged.
April 5, 2024
Unprompted review
Reply from JRailPass
Dear valued customer,
We really regret any inconvenience or frustration you encountered with our service. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure a positive experience for all our customers.
We'd like to take this opportunity to clarify that our company, jrailpass.com, is an authorized distributor of the Japan Rail Pass. If you would like to find out further information, we encourage you to check out our FAQ section: https://www.jrailpass.com/faq
We would really appreciate the chance to discuss your specific concerns in detail and address them directly.
For us to be able to do this, please reach out to us via info@jrailpass.com
We await your message and hope we can turn your negative experience into a positive one.
Best regards, Lola
Team Jrailpass.com
worked as expected
April 3, 2024
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes, Lola
Team Jrailpass.com
READ THE FINE PRINT
This is not the real Japan Rail website, they are a Barcelona-based reseller. This means you can not reserve specific train tickets in advance (except for a limited few in the north). On the actual official website (japanrailpass.net) you can reserve any ticket on any train. Additionally, because jrailpass is this kind of semi-skeevy setup they decide how things will go, pretty much unregulated. So if, as we had happen, you have to cancel your trip (a family member suddenly died), you can expect a battle getting a refund, if you get one at all. We canceled two days after purchasing online; needless to say, they hadn't shipped us anything. More than a week later we're still waiting for any meaningful response. All we get are emails that say, "Your refund request has been received and forwarded to the relevant department for action. We will reply to you as soon as possible.". It's a lot of money that they owe us, and it's a massive headache, and major stress that we don't need while we're planning a funeral. Save yourself a nightmare and just buy from japanrailpass.net.
Update: After two weeks they refunded just $2900 of a $3700 purchase. They just decided to keep $800 because they can. STAY AWAY!
March 17, 2024
Unprompted review
Reply from JRailPass
Dear Theodore,
We are deeply sorry to hear about the difficulties you've encountered and the distressing circumstances surrounding your experience.
We understand your frustration and the urgency of the situation. However, to assist you effectively and look into your case in detail, we kindly ask you to contact our customer support team directly. We lack sufficient information to address your concerns fully through this review platform.
Please reach out to us at info@jrailpass.com, providing your order details and mentioning your review.
Our thoughts are with you during this challenging time, and we sincerely apologize for any additional stress caused. We look forward to hearing from you and working towards a satisfactory resolution.
Warm regards, Cami
The jrailpass Team
Tip: Book In Advance - They State You Can Book Your Pass and Have it Delivered to Where You’re Staying, But There Could Be Delays
Tip: book your pass in advance and be sure to have it in your hands before traveling to Japan. I was told that I could book my pass last minute, and I would receive it within 96 hours at the place I was staying at with no issues at all. I received a confirmation email that I would get it 3 days after I placed my order, so I made arrangements to travel within Japan and book tours in cities outside of where I was staying based on that confirmation. However, the pass did not arrive on time. It ended up arriving the next day. Additionally, JR Rail Pass never informed me that I had to be at the location I was staying at to receive it, so the driver left a note saying “I missed the delivery,” and therefore I had to wait even longer at my accommodation because they give you a window, not a specific time (I could have been sightseeing in the city I was staying at, but instead, I was waiting around). This threw off my entire itinerary, and I lost valuable time as well as money because of it. I had to make many phone calls and send emails to both JR Rail Pass and FedEx in order to finally get my pass. I asked JR Rail pass if they could compensate just the shipping since they didn’t inform me I had to be at my place of residence and because of the delay, but they refused. I ended up not being able to get the most out of my pass and would have saved money if I just booked all my train tickets in Japan, not through this company.
In response to JR Rail’s response:
That is not entirely accurate. Having your pass delivered to your accommodation in Japan is not one of the most convenient ways to obtain your pass. As noted above, there were significant delays as well as several gaps in communication.
August 2, 2023
Unprompted review
Reply from JRailPass
Dear valued customer,
We'd like to express our gratitude for sharing your feedback on how you received the Japan Rail Pass. Your input is really appreciated, and we understand your concerns.
The most convenient and easiest ways to obtain the JR Pass are: delivery to your accommodation or direct pick-up in Japan.
If you need further information about the rail pass delivery, please don't hesitate to reach out to our Customer Support team via info@jrailpass.com
Once again, we sincerely appreciate your feedback, and we hope we have the opportunity to serve you again in the future, providing you with an enhanced and improved experience.
Best regards,
Team JRailPass
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Professional customer service and fast delivery
The customer service team at Barcelona is so efficient and swift in replying emails. I ordered rail passes on Monday and received the vouchers this afternoon via UPS. It is so amazing! Highly recommended the company. Kudos to Wataru for your professional customer service!
August 10, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
SCAM Alert!
SCAM Alert. They send you the package with UPS. You do not receive any information about when and where to pick up your parcel if you (mysteriously) missed it.
Afterwards they will ask you to pay additional shipping fees of around 50€ or request refund which you loose 15%(!!!!!) of your original payment.
Stay away from this site. There are better and more reliable websites available!
July 24, 2023
Unprompted review
Reply from JRailPass
Dear valued customer,
Thank you for sharing your feedback regarding the process of receiving your Japan Rail Pass. We appreciate your input and understand your concerns.
Regarding the most convenient and easiest way to pick up your JR Pass, we offer different options: delivery to your accommodation or direct pick-up in Japan. We apologize if the information provided was not clear or consistent, and we'll take steps to ensure that our customers are provided with clearer and more accurate information on the available options.
Please rest assured that we take all customer feedback seriously, and we'll continue working to improve our services to provide the best possible experience for our customers. If you need further information about the rail pass delivery, please don't hesitate to reach out to our Customer Support team via info@jrailpass.com
Thanks again for your feedback, and we hope we have the opportunity to serve you again in the future.
Best regards,
Team JRailPass
Verified
If I could give a zero review I would
Stay clear of this company. There are many authorised dealers for the Japan Rail Pass. Choose one that provides an electronic voucher to exchange, NOT A PAPER ONE!!! This is fraught with danger and this company failed for us - twice. Our holiday started with unnecessary stress trying to retrieve this pass which did not arrive in time. We paid for express post. The courier company they used lost the parcel for five days then sent it to the opposite side of the country. As a result we didn't receive it before we left for Japan. Then they sent it again to Japan, and it failed to arrive again in time. We ended up not being able to use two of the rail passes they sent us due to failures of delivery. We met a couple on our journey that told us they chose a japan rail pass authorised dealer that provided an electronic version, and they had no problems whatsoever. Because it did not rely on delivery they received the electronic voucher instantly and they were on their way. It is absurd to supply a paper voucher in this day and age. Additionally, this company's refund policy is pathetic. Firstly, it was only a fluke I sent a request for a refund while still on my holiday. They demand that the request has to be within 15 days otherwise they instantly deny the refund. This is so wrong and an obvious ploy to avoid giving people refunds. Secondly, they tried to deny the refund with an unreasonable request that we had to have the two passes together in a photo ripped up as proof of being destroyed - even though they knew they were sent to two different countries!! Totally unreasonable. Thirdly, they said we would get our refund in 6 months time then if we couldn't present both. They are such a bad company to deal with - from order through to refund. I had to fight them every step of the way to get our money, and even then they only gave us 85% back even though we paid for insurance. Not only did we have this horrible, stressful, pathetic experience with completely poor customer service, but it cost us $200 for the pleasure. :( It is so wrong. They kept $200 for the delivery cost - which is absurd because we paid for express and didn't get this - for their supposed handling fee - this entire experience was handled so badly by them - and the insurance cost. This was so wrong. It wasn't just us changing our mind. They failed - again and again and did not provide the product to successfully use. Not one single thing was positive with dealing with this company. We should have a full 100% refund. They did not deserve a cent. They refused - even though we paid for insurance. Be warned. Stay clear of this company. Use a company that provides an electronic voucher and are actually operating in the 21st century.
July 21, 2023
Reply from JRailPass
Dear valued customer,
Thank you for sharing your feedback regarding the process of receiving your Japan Rail Pass. We appreciate your input and understand your concerns.
Regarding the most convenient and easiest way to pick up your JR Pass, we offer different options: delivery to your accommodation or direct pick-up in Japan. We apologize if the information provided was not clear or consistent, and we'll take steps to ensure that our customers are provided with clearer and more accurate information on the available options.
Please rest assured that we take all customer feedback seriously, and we'll continue working to improve our services to provide the best possible experience for our customers. If you need further information about the rail pass delivery, please don't hesitate to reach out to our Customer Support team via info@jrailpass.com
We really regret any inconvenience or frustration you encountered with our service. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure a positive experience for all our customers.
We'd like to take this opportunity to clarify that our company, Japan Rail Pass, is an authorized distributor of the Japan Rail Pass. If you would like to find out further information, we encourage you to check out our FAQ section: https://www.jrailpass.com/faq
We would really appreciate the chance to discuss your specific concerns in detail and address them directly.
For us to be able to do this, please reach out to us via info@jrailpass.com
We await your message and hope we can turn your negative experience into a positive one.
Best regards,
Team JRailPass
No Service, No response - AVOID. NO full REFUND
We purchased JRail pass stating collection point address as JR Pass Train station, we received email stating "We regret to inform you that there are no collection points at the airports or at the train stations" whereas legitimate JR Passes can be collected there. We called the phone number mentioned in the website jrailpass.com no response. We sent email asking for refund if we cannot collect at Train stations but are not getting any reply. We emailed both to info@jrailpass and refund@jrailpass and still waiting for response. We request the response and refund immediate. This is making our holidays painful.
25/07/2023
In spite of repeated reminder via email we are yet to receive the full Refund. Really painful to get cheated.
July 5, 2023
Unprompted review
Reply from JRailPass
Dear valued customer,
We apologize for the inconvenience you have experienced. Please rest assured that we are doing everything we can to resolve this issue as quickly as possible.
In addition, we recommend you contact our Customer Care department through info@jrailpass.com so we can check what happened and find a solution.
Thank you for bringing these issues to our attention, we hope we have the opportunity to provide you with a better experience in the future.
Sincerely,
Team JRailPass
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SCAM - not official vendor
SCAM! They say the pass will reach you in 24-48h and it’s been already more than 6 days. We had to leave for our trip to japan and they still havent answered about a refund!!!!
Edit* They said that it’s not their fault the package got to the address only after 8 days, and then after one month gave us 85% refund of the cost of the pass, and never refunded the cost of delivery. We are short or more than 200€ so DO NOT BUY FROM THIS VENDOR. The official site is Japanrailpass.net, this one is not official (dont use Japanrailpass.com)
June 19, 2023
Unprompted review
Reply from JRailPass
Dear valued customer,
We apologize for the inconvenience you have experienced. Please rest assured that we are doing everything we can to resolve this issue as quickly as possible.
In addition, we recommend you contact our Customer Care department through info@jrailpass.com so we can check what happened and find a solution.
Thank you for bringing these issues to our attention, we hope we have the opportunity to provide you with a better experience in the future.
Sincerely,
Team JRailPass
Scam n fraud
Same as other people, I didn't realize that it is not official Japan railway website. I bought the ticket n it supposed to issue the tickets 3 months before arrival but I realize that there is no stating of such information on my invoice. Email to company but they only reply after 1 days. They claimed that they will refund me. Crossed my fingers and hopefully they will honor the promise
May 29, 2023
Unprompted review
Reply from JRailPass
Dear valued customer,
We really regret any inconvenience or frustration you encountered with our service. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure a positive experience for all our customers.
We would greatly appreciate the opportunity to discuss your specific concerns in detail and address them directly. For us to be able to do this, please reach out to us via info@jrailpass.com
We await your message and hope we can turn your negative experience into a positive one.
Best regards,
Team JRailPass
Easy to use with google maps
Easy to use with google maps. The JR Pass gave me many more travel destinations during my holiday in Japan.
April 28, 2023
Unprompted review
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JRailPass
JR pass is super useful and easy to use
JR pass is super useful and easy to navigate, important to reserve your seat and if you bring big luggage do reserve your spot to avoid any truble.
May 24, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
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well the trains are fast and clean and…
well the trains are fast and clean and comfortable and on time.
April 23, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
The ease of use of the JR Pass
The ease of use of the JR Pass, and ability to get on and off wherever you needed to. The exception price and modes of transport… luxurious Shinkansen travel, country wide, fast and comfortable.
May 8, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
Easy, convenient, and fun! 😊
The Japan Rail Pass is easy and fun to use! They will even send it to your hotel in Japan so it will be waiting for your arrival. Highly, highly recommend it. It’s a real money-saver!
May 1, 2023
Unprompted review
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JRailPass
Convenient
Very convenient to have! No need to worry about seating because I chose the expensive option - it's more roomy. Just don't lose your ticket! No need to use the kiosk
,
May 2, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
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Japan Trip 2023
I was definitely satisfied with how quick and easy getting this pass was. I ordered it a week before and got it in 2 days. I really got a lot of use from this pass with the places we visited. I definitely recommend it.
April 27, 2023
Unprompted review
Reply from JRailPass
Hi!
We are absolutely thrilled to receive your 5-star rating and your wonderful comment. Your feedback serves as a tremendous motivation for us to continue working hard and providing excellent service.
Thank you for placing your trust in Jrailpass.com to discover every enchanting corner of this remarkable country. We are honored to have been a part of your journey and to have contributed to your memorable experience.
If you decide to travel in Japan again in the future, we'd be delighted to be your travel companion again!
Kind regards,
Team JRailPass
Don’t visit Japan without it.
Pass is easy to use. Lots of support on the website and unlimited train and bus rides, can’t beat that.
April 27, 2023
Unprompted review
Reply from JRailPass
Hey!
Thank you for your words. Your feedback has brightened our day!
At Jrailpass.com, our mission is to ensure that our users feel safe and have complete confidence in our services.
We really hope to have the pleasure of serving you again on your future travels in Japan.
Thanks again for your encouraging words!
Best regards,
Team JRailPass
A great way to travel Japon
The only thing difficult to manage is NOT TO LOOSE YOUR JRPASS, it is very similar to the reservation tickets and can cause confusions
May 3, 2023
Unprompted review
Reply from JRailPass
Hi there!
We are absolutely thrilled to receive your 5-star rating and read your wonderful comment. It's really motivating for the team to see such remarks and pushes us to keep working hard to deliver exceptional service.
Thank you for placing your trust in Jrailpass.com as your chosen companion to explore this remarkable country. We are delighted to have been a part of your journey and to have contributed to your unforgettable time in Japan.
Sending you the warmest regards, we hope to serve you again in the future!
Best wishes,
Team JapanRailPass
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