DHL Reviews 5,937

COULD NOT BE WORSE! Every time DHL Spain is contracted by a vendor to deliver goods here in Portugal they are absolute crap. Every time they phone and say can't deliver to your home, we're soooo bus... See more

Probably the worst delivery experience I’ve ever had. My delivery was confirmed for 2–5 days, yet I ended up waiting 11 days. I sent multiple emails during that time and received nothing but... See more

One of the worst european parcel companies. Experts throwing packages as far as they can. Avoid buying anything on shops that use they services, or you will get a broken package.

I had an urgent set of documents I sent express overnight from Spain to New Jersey, to arrive next day before 12 PM. The next day I tracked the package to GERMANY. DHL claimed it was held up in custom... See more

After my package reached Murcia DHL on October 14 2025 we have sent 8 emails with no response 16 days later nothing calling is pointless as it is automated I have never in my life seen such disregard... See more

Super bad service ! My parcel was shipped to DHL headquarters in Barcelona, besides entering whole information where to deliver , they asked to do the same again and then promised delivery over in... See more

As everybody else unfortunatelly. DHL never deliver on the agreed date, and they are notoriously in giving packages a fake "Not home"-scan to avoid driving to your address. Their drivers in Sev... See more

They are taking package hostage and not updating the delivery, send an email that they are supposed to deliver today, yet no updates, package hasn't arrived at "local warehouse". They don't answer... See more

Wow! Just read the reviews and unfortunately my experience is exactly the same. Absolutely bloody hopeless. Deliveries seem to be left with a third party who couldn’t give a toss. Lied about delivery... See more

The item was packed very well by the sender...upon opening the vinyl record was broken and the package had been bent on the top right corner...due to the miss handling of the package by DHL... I wil... See more

I live in Sotogrande, Cadiz. DHL do not deliver me second parcel during 1 month. It was stolen again. According to DHL tracking system parcel was marked as delivered on 22 October 2025 at 16... See more

This courier “service” is completely unreliable. They can’t seem to be able to make a timely delivery. So now I understand what DHL stands for: Delay Highly Likely. They are shameless, and should real... See more

I ordered two bank cards — one for myself and one for my wife. Sent mine via regular mail, hers with DHL Express. Guess what? Regular mail arrived in 5 days, while DHL Express is still out there somew... See more

Literally a scam. They do not fulfil their service that clients pay expensive money for. Keeping packages hostage in some sorting center for weeks, happened so many times by now. Avoid DHL shipping in... See more

Salamanca, Spain DHL delivery is pathetic. Lied about delivery attempt (claiming I was not present at home) and had to drive 20 km to pick up the package. This is the second time they did this. Not m... See more

I have the same negative experience as so many people here. There was no attempt to deliver, then tracking first stated my package was left at a service point 10km away, then fraudulently marked a... See more

This week, we should have received, on two different days, a parcel. The delivery adress was only 3,5 kilometers from the distribution location of DHL in Sevilla. The delivery should have taken... See more

I've paid over 200 euro for an envelope to be delivered from Russia to Portugal. The local deliverer is DHL Spain for some reason. Their couriers are lying that I am not home, that I cannot be reached... See more

it is the worst shipping company in Spain. every time something is to be delivered by DHL it is either delayed (in the best case) or not delivered at all/returned. in the tracking there will be always... See more

Waited in all day for a package (Mallorca), and have just had a message telling us the delivery failed. It only failed as they couldn't be bothered to deliver it. We are busy caterers, it is not possi... See more

I have always been satisfied with your service in the past, but my recent delivery experience has been extremely disappointing. A DHL driver arrived at my home and asked how many packages I was exp... See more

DHL has to be by far the one company with Highest collection "NOT THINKERS WORKERS" on their staff. I have never deal with people so unmotivated to THINK, COMMUNICATE or RESOLVE shipping issues. In... See more

Great job, DHL Spain—you've managed to mess up a simple delivery of a bank card. As usual, you claim that you've attempted delivery but never actually showed up. Can someone please fire the entire man... See more

Terrible service. Do you ever read your reviews or care about improving customer experience? I was waiting for a parcel today and stayed home all day. We only stepped out for a few minutes to... See more

DHL marked my package as “not at home” even though I was home all day and redirected it to a pickup point with no option for redelivery. Amazon support only offered a €10 compensation, but the main is... See more

They lost my package. I honestly have no words… this is the worst service I’ve ever experienced. On July 30, I received a message saying they attempted delivery but no one was home. Since then - no... See more

As usual, DHL claims they “attempted delivery” when they absolutely did not. No knock, no ring, nothing. Just a lazy update pretending they tried, which is a blatant lie. The pattern is obvious: i... See more

I have been at home all day waiting for a delivery by DHL. They are now saying that they attempted delivery and I quote "Unfortunately, DHL couldn't complete your delivery and is holding it for you... See more

I give DHL Spain 1 because 0 is impossible. My package was supposed to arrive on Friday but the truck was overweight so wasn't possible to load it, Monday not sure what their excuse was, yesterd... See more

Its the import people that are the real problem. we have been dealing with them a few years and always its the back office that gives problems. We should have postponed VAT on our imports but this tim... See more

If I could place minus 5 stars, I'd did. The parcel is lying in a hub for weeks, status is "delayed", nobody answers the emails, only the autoresponses incoming, the ai-chatbot on a website is stupid... See more

Did not even try to deliver to my home address. Send conflicting information about status of delivery. Is it still in their system? Is it at some mystery collection point, not the one nearest me, that... See more

Well where to start. My last two packages arrived smashed to pieces after being kicked and stood on. I have photos. The package I am waiting for has been delayed twice. Twice the company lied. Firstl... See more

Worst delivery company I used, their couriers never ring the doorbell and they say that I’m not home to receive my package when I spend the whole day at home specifically for this purpose. And then I... See more

Horrible una semana mas tarde sigue el repartidor sin entregarme el paquete y sin venir.... El tal dani... Encima que son medicinas...

DHL is one of the most dishonest companies there is. They ALWAYS say they tried to deliver when, in fact, they take packages direct to one of the Service Points. In the latest instance of this, they... See more

Honest: The most diabolical non delivery service I have ever experienced. Helpful: To my fellow consumers and to e-commerce sellers: save yourselves administrative hassle and being tainted with desp... See more

Bad service Greece DHL. Is joke. Don’t send Nathing to Greece. The bad service ever. Them lost my delivery.

Abysmal service no customer service phones they are blocked they refuse to accept the number on the parcel which they supply I have tried for the last three days all I get is emails it out for deliver... See more

Every time I have had a delivery from to a specific address they are incapable of delivering the packet to the address as instructed. What they do as the drivers are so lazy is leave the parcel at so... See more

Fraudsters! I ordered a parcel from the Netherlands with home delivery. I received an email saying that the parcel was waiting at the collection point because allegedly no one was home... See more

I’m extremely disappointed with DHL Spain. My package was marked as “delivered,” yet I never received it. I’ve checked with neighbours and around the property—nothing. What’s worse is the compl... See more

Worst delivery company in my opinion. Every time DHL was used for my packages, it would be delayed by two weeks or more. everytime i try to contact them they never respond back either. very very annoy... See more

DHL’s customer service is a nightmare — not only do they fail to deliver packages, but reaching their support is a painful experience. And then you find out they randomly dropped the parcel off at a p... See more

Extremely disappointing experience with DHL — and not just once, but twice in the same month. Both shipments were marked as “delivery attempted – recipient not at home” even though no one ever... See more

What a joke. Im in a rural location. the service is none existent. Last Wednesday they said they tried to phone me which they never did and then I thought it would be automatically be re tried the nex... See more

Lie after lie after lie still no parcel. The parcel arrived at my local depot a week tomorrow ago. I waited in all day the 1st day and the status was updated at 16:00 saying there was nobody there and... See more