COULD NOT BE WORSE! Every time DHL Spain is contracted by a vendor to deliver goods here in Portugal they are absolute crap. Every time they phone and say can't deliver to your home, we're soooo bus... See more
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Based on these reviews
Probably the worst delivery experience I’ve ever had. My delivery was confirmed for 2–5 days, yet I ended up waiting 11 days. I sent multiple emails during that time and received nothing but... See more
One of the worst european parcel companies. Experts throwing packages as far as they can. Avoid buying anything on shops that use they services, or you will get a broken package.
I had an urgent set of documents I sent express overnight from Spain to New Jersey, to arrive next day before 12 PM. The next day I tracked the package to GERMANY. DHL claimed it was held up in custom... See more
After my package reached Murcia DHL on October 14 2025 we have sent 8 emails with no response 16 days later nothing calling is pointless as it is automated I have never in my life seen such disregard... See more
Super bad service ! My parcel was shipped to DHL headquarters in Barcelona, besides entering whole information where to deliver , they asked to do the same again and then promised delivery over in... See more
As everybody else unfortunatelly. DHL never deliver on the agreed date, and they are notoriously in giving packages a fake "Not home"-scan to avoid driving to your address. Their drivers in Sev... See more
They are taking package hostage and not updating the delivery, send an email that they are supposed to deliver today, yet no updates, package hasn't arrived at "local warehouse". They don't answer... See more
Wow! Just read the reviews and unfortunately my experience is exactly the same. Absolutely bloody hopeless. Deliveries seem to be left with a third party who couldn’t give a toss. Lied about delivery... See more
The item was packed very well by the sender...upon opening the vinyl record was broken and the package had been bent on the top right corner...due to the miss handling of the package by DHL... I wil... See more
I live in Sotogrande, Cadiz. DHL do not deliver me second parcel during 1 month. It was stolen again. According to DHL tracking system parcel was marked as delivered on 22 October 2025 at 16... See more
This courier “service” is completely unreliable. They can’t seem to be able to make a timely delivery. So now I understand what DHL stands for: Delay Highly Likely. They are shameless, and should real... See more
I ordered two bank cards — one for myself and one for my wife. Sent mine via regular mail, hers with DHL Express. Guess what? Regular mail arrived in 5 days, while DHL Express is still out there somew... See more
Literally a scam. They do not fulfil their service that clients pay expensive money for. Keeping packages hostage in some sorting center for weeks, happened so many times by now. Avoid DHL shipping in... See more
Salamanca, Spain DHL delivery is pathetic. Lied about delivery attempt (claiming I was not present at home) and had to drive 20 km to pick up the package. This is the second time they did this. Not m... See more
I have the same negative experience as so many people here. There was no attempt to deliver, then tracking first stated my package was left at a service point 10km away, then fraudulently marked a... See more
This week, we should have received, on two different days, a parcel. The delivery adress was only 3,5 kilometers from the distribution location of DHL in Sevilla. The delivery should have taken... See more
I've paid over 200 euro for an envelope to be delivered from Russia to Portugal. The local deliverer is DHL Spain for some reason. Their couriers are lying that I am not home, that I cannot be reached... See more
it is the worst shipping company in Spain. every time something is to be delivered by DHL it is either delayed (in the best case) or not delivered at all/returned. in the tracking there will be always... See more
Waited in all day for a package (Mallorca), and have just had a message telling us the delivery failed. It only failed as they couldn't be bothered to deliver it. We are busy caterers, it is not possi... See more
I have always been satisfied with your service in the past, but my recent delivery experience has been extremely disappointing. A DHL driver arrived at my home and asked how many packages I was exp... See more
DHL has to be by far the one company with Highest collection "NOT THINKERS WORKERS" on their staff. I have never deal with people so unmotivated to THINK, COMMUNICATE or RESOLVE shipping issues. In... See more
Great job, DHL Spain—you've managed to mess up a simple delivery of a bank card. As usual, you claim that you've attempted delivery but never actually showed up. Can someone please fire the entire man... See more
Terrible service. Do you ever read your reviews or care about improving customer experience? I was waiting for a parcel today and stayed home all day. We only stepped out for a few minutes to... See more
DHL marked my package as “not at home” even though I was home all day and redirected it to a pickup point with no option for redelivery. Amazon support only offered a €10 compensation, but the main is... See more
They lost my package. I honestly have no words… this is the worst service I’ve ever experienced. On July 30, I received a message saying they attempted delivery but no one was home. Since then - no... See more
As usual, DHL claims they “attempted delivery” when they absolutely did not. No knock, no ring, nothing. Just a lazy update pretending they tried, which is a blatant lie. The pattern is obvious: i... See more
I have been at home all day waiting for a delivery by DHL. They are now saying that they attempted delivery and I quote "Unfortunately, DHL couldn't complete your delivery and is holding it for you... See more
I give DHL Spain 1 because 0 is impossible. My package was supposed to arrive on Friday but the truck was overweight so wasn't possible to load it, Monday not sure what their excuse was, yesterd... See more
Its the import people that are the real problem. we have been dealing with them a few years and always its the back office that gives problems. We should have postponed VAT on our imports but this tim... See more
If I could place minus 5 stars, I'd did. The parcel is lying in a hub for weeks, status is "delayed", nobody answers the emails, only the autoresponses incoming, the ai-chatbot on a website is stupid... See more
Did not even try to deliver to my home address. Send conflicting information about status of delivery. Is it still in their system? Is it at some mystery collection point, not the one nearest me, that... See more
Well where to start. My last two packages arrived smashed to pieces after being kicked and stood on. I have photos. The package I am waiting for has been delayed twice. Twice the company lied. Firstl... See more
Worst delivery company I used, their couriers never ring the doorbell and they say that I’m not home to receive my package when I spend the whole day at home specifically for this purpose. And then I... See more
Horrible una semana mas tarde sigue el repartidor sin entregarme el paquete y sin venir.... El tal dani... Encima que son medicinas...
DHL is one of the most dishonest companies there is. They ALWAYS say they tried to deliver when, in fact, they take packages direct to one of the Service Points. In the latest instance of this, they... See more
Honest: The most diabolical non delivery service I have ever experienced. Helpful: To my fellow consumers and to e-commerce sellers: save yourselves administrative hassle and being tainted with desp... See more
Bad service Greece DHL. Is joke. Don’t send Nathing to Greece. The bad service ever. Them lost my delivery.
Abysmal service no customer service phones they are blocked they refuse to accept the number on the parcel which they supply I have tried for the last three days all I get is emails it out for deliver... See more
Every time I have had a delivery from to a specific address they are incapable of delivering the packet to the address as instructed. What they do as the drivers are so lazy is leave the parcel at so... See more
Fraudsters! I ordered a parcel from the Netherlands with home delivery. I received an email saying that the parcel was waiting at the collection point because allegedly no one was home... See more
I’m extremely disappointed with DHL Spain. My package was marked as “delivered,” yet I never received it. I’ve checked with neighbours and around the property—nothing. What’s worse is the compl... See more
Worst delivery company in my opinion. Every time DHL was used for my packages, it would be delayed by two weeks or more. everytime i try to contact them they never respond back either. very very annoy... See more
DHL’s customer service is a nightmare — not only do they fail to deliver packages, but reaching their support is a painful experience. And then you find out they randomly dropped the parcel off at a p... See more
Extremely disappointing experience with DHL — and not just once, but twice in the same month. Both shipments were marked as “delivery attempted – recipient not at home” even though no one ever... See more
What a joke. Im in a rural location. the service is none existent. Last Wednesday they said they tried to phone me which they never did and then I thought it would be automatically be re tried the nex... See more
Lie after lie after lie still no parcel. The parcel arrived at my local depot a week tomorrow ago. I waited in all day the 1st day and the status was updated at 16:00 saying there was nobody there and... See more
People also looked at
On Friday the 22nd of August I was in…
On Friday the 22nd of August I was in all day ready to receive a package. Tracking showed out for delivery, and at approximately 4 O clock On screen delivery failed recipient not in. I contacted the sender on Monday, and was told DHL in Palmones had the package in storage. I called the service pion to day Friday the 29th of August, and was told the package was too big to deliver, and they would take half a hour locate it, and sign a piece of paper, and go for a coffee.
I came back, and was told the package had been sent back on the Wednesday. I asked for the paper I had signed, and they refused saying they had shredded it. This is totally suspicious. The way they reacted it seems some one has stolen it. I will see if it is returned to the sender, if not I will get in touch with the Junta arbitral DE Transporte. Regards P. Lister.
August 29, 2025
Unprompted review
DO not use DLH
DO not use DLH! They are lasy and do NOT delivery to your home. Instead we have to go to a pick-up store. They do also lie, saying nobody is at home,but it in our case never the case, as we have home office and grand mother cannot leave home...
August 26, 2025
Unprompted review
Broken goods and Lies
Well where to start. My last two packages arrived smashed to pieces after being kicked and stood on. I have photos. The package I am waiting for has been delayed twice. Twice the company lied. Firstly I have had no contact from DHl despite them claiming they agreed delivery with me for today. Secondly on two separate searches I find they have delayed the delivery for today and another DHL web page says I was not in. Well Mercadona, MRW and Correos found me in today. I accuse DHL Jaen and or their driver for Castillo De Locubin of falsifying their records to avoid delivering my goods and of mal treating the goods leading to their complete destruction. I doubt this delivery will arrive intact if at all. Have they
no internal audit or control of these employees. Item did arrive ,later and surprisingly was intact.
August 25, 2025
Unprompted review
Simply the worst courier in Spain
Simply the worst courier in Spain. Never ever deliver on the day they say they will. I will now stop using companies who use this useless company
August 20, 2025
Unprompted review
DHL Should Not Be Allowed to Operate!
DHL marked my package as “not at home” even though I was home all day and redirected it to a pickup point with no option for redelivery. Amazon support only offered a €10 compensation, but the main issue was not solved at all. This is a serious problem, and people should report it to Amazon. DHL should not be allowed to operate this way. If you face the same issue, contact Amazon Customer Support and mention the same issue. Maybe this way they will pay attention and ban them.
August 18, 2025
Unprompted review
Fraudsters
Fraudsters! DHL makes no attempt to deliver. They did not visit the apartment. I was in the apartment each time and they did not come. Also they never phoned me. DHL takes the stuff straight to the pickup point as it it quicker and cheaper for them, then you get an email saying they tried to deliver and there was a problem, unspecified. This is the fifth time the same thing has happened. No other courier has any problem.
August 14, 2025
Unprompted review
Customer service or lack of
I received an email at 15.07 on 28/07/2025 to say my delivery was out for delivery. At 16.53 I received a phone call I said hello and the caller hung up I immediately went outside just in case it was the delivery but there was no vehicle in sight. I later checked the tracking information and it showed that the driver had tried to deliver which he didn't as we have a buzzer on the gate. It also said we had been informed but if you call being informed a 4 second phone call in which I only had time to say hello before the caller hung up? They have come back to me and told me I have to collect my package from Malaga which is a 35 minute drive each way as they will not re-deliver. Even though there driver obviously made no attempt to deliver in the first place. Absolutely rubbish service.
July 28, 2025
Unprompted review
They lost my package
They lost my package. I honestly have no words… this is the worst service I’ve ever experienced.
On July 30, I received a message saying they attempted delivery but no one was home. Since then - nothing. No updates, no second delivery attempt, no instructions on where to pick it up. The status hasn’t changed in over a week…
August 6, 2025
Unprompted review
Don’t use DHL in Spain!!!
Another delivery, same way
Just received notification that «I’m missing” so delivery going to be to a place.
I expecting studio lighting hardware, background 3x2.6 m etc now I’m going to carry it by my self
“lazy, irresponsible, incompetent” - their slogan
August 5, 2025
Unprompted review
DO NOT USE DHL SPAIN IF YOU CAN AVOID IT
I have the same negative experience as so many people here. There was no attempt to deliver, then tracking first stated my package was left at a service point 10km away, then fraudulently marked as delivered.
I have never see a company with only 1 star reviews. Truly DHL Spain need to be shut down and investigated.
August 5, 2025
Unprompted review
Liars
Liars,liars and liars …this company deserves to fail big time …utter appalling service…
August 4, 2025
Unprompted review
Package from Germany sent on 9/7/25
Package from Germany sent on 9/7/25, tracked arriving Madrid 16/7/25, then Malaga Depot 17/7/25 and nothing further
apart from automated acknowledgements, no response to two online queries about this shipment.
Very disappointed in DHL
August 4, 2025
Unprompted review
Package Marked as Delivered but Never ArrivedI’m extremely disappointed with DHL…
I’m extremely disappointed with DHL Spain. My package was marked as “delivered,” yet I never received it. I’ve checked with neighbours and around the property—nothing.
What’s worse is the complete lack of customer service. No one seems willing or able to help. Trying to get a clear answer or even speak to a real person is next to impossible. I’ve opened a case, but days later, there’s still no update, no investigation, and no accountability.
How can a company this big just lose a package, claim it’s delivered, and then offer no support at all?
This experience has completely destroyed my trust in DHL. I will avoid using them in the future and suggest others do the same until they sort out their delivery processes and customer care.
August 1, 2025
Unprompted review
DHL Barcelona is the worst of all…
DHL Barcelona is the worst of all history. I never felt like I can literally hate a company.
July 29, 2025
Unprompted review
absolutely scandalous service no…
absolutely scandalous service no response to complaints they lied about delivery no updates on their tracking it’s utterly useless service
July 26, 2025
Unprompted review
LIES ON DHLs TRACKING SITE!
July 24 and July 25 DHL writes on their tracking website they have been at my home to deliver my parcel.
THAT'S A LIE!!!
I have been at home both days and nobody has been to my door ringing the bell, neither have my neighbors seen or heard DHL. We live in a little street so everyone knows.
Too BAD.
July 25, 2025
Unprompted review
DHL’s customer service is a nightmare
DHL’s customer service is a nightmare — not only do they fail to deliver packages, but reaching their support is a painful experience. And then you find out they randomly dropped the parcel off at a pickup point without sending any notification. When you ask the support agent to send the details by email, they say it’s not possible. Please invest in a proper CRM system — if you can’t get deliveries right, at least make the communication smoother for everyone.
July 24, 2025
Unprompted review
DHL have my new passport
DHL have my new passport. They have tried to deliver to the wrong address, asked for the apartment number- there are no apartments at my address and claimed they tried to deliver but i was out. That is a lie. I have contacted their UK offices, the local offices 4 times. That was a waste of time. I have asked them to call my spanish phone number on arrival. The result? My passport is sitting on hold in an office or perhaps being cloned.
July 24, 2025
Unprompted review
Another 'failed' delivery while we were waiting at home
Waited in all day for a package (Mallorca), and have just had a message telling us the delivery failed. It only failed as they couldn't be bothered to deliver it. We are busy caterers, it is not possible for us to wait in for another day on the off chance that they deem it appropriate to deliver. BTW, this has happened multiple times with DHL, every time we been waiting at home. Reading some other reviews, it is clear that this is common practice. They have ONE job which is to deliver packages, it's very frustrating and disappointing
July 22, 2025
Unprompted review
Failed to deliver - in all possible ways
Attempted delivery failed. Despite me being in the house, next to the door, all day long. Suspiciously the delivery wasn't possible around the end of the day clocking off time. Woeful.
July 22, 2025
Unprompted review
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