Orange Reviews 10,793

I visited Orange at, 51 Quai Sebastian Vauban, 660000, Perpignan on Tuesday 7th October at 12.00. As the store was very busy it took 15 minutes before seeing a not very polite female who tried to say they had an internet problem. I insisted on seeing another agent and I got a very good patient man along with the manager. They worked with me for at least 40 minutes to resolve my situation and missed part of their lunch time. They both were very polite and professional and I thank them both

Two weeks ago, my line into my apartment was physically cut by accident by the construction company working below . Orange et Moi’d for the last two weeks to be repaired. They keep saying it’s something else, they had a tech coming and to wait for their call. I repeatedly told them, in writing, I am deaf, they need to SMS or email only. I can not hear on the phone. Someone called and started yelling into the phone but I couldn’t understand them. Deaf is not always volume level, it’s low tone for me. I kept trying to tell the tech person “Désolé, sil vous plait, please send an sms or email.”Eventually this person stopped calling after be ing rude and hanging up on me several times . The day I lost a significant client because my hotspot was very slow. I couldn’t do the work in a reasonable time frame. I was in tears, practically begging for help. The orange et moi operators were many, all gave the ridiculous excuses, no one apologized for the incredibly poor behavior, and eventually they just passed my tech request to each other. I hope karma catches them all for behaving so poorly. In the end, I ordered internet from a different provider and they immediately provided a solution to get me back working . Will likely switch my mobile quickly as well. Bye 🍊 Too bad your customer service templates are limited to allowing your policy to discriminate against the hearing impaired. I liked you until this happened .

I was persuaded to upgrade to fibre in June with Orange France. It stopped working within a month and is still not fixed. Lies, lies, more lies.
Probably the worst customer service I've ever had having lived in UK, USA, Germany and Spain. They are inept and incapable of doing anything to fix the fibre. Absolutely fuming again!!!

Waste of money. No service. No help from company.

While visiting France, I purchased Orange prepaid SIM for 10 euros using my non-french/non-european credit card. It really worked well without any issues, but the really weird and silly thing is that I was not able to top it up using the same credit card! It requires a french credit card only! I wonder why do they sell you the SIM in the first place if they do not allow you to top it up using non french credit card! I tried contacting Orange support online and they said that they cannot help me and I need to call their support number!
I gave up and finally purchased a different SIM with a different provider that worked well without any issues.

orange force l'abonnement à paramount quand on n'a rien demandé
c'est de la vente forcée ,abusive
attention l'arnaque

I have just finished calling the Orange english speaking line. What a disappointment, the two women that I spoke with were the most abnoxious and arrogant people I have ever come across. Both were rude, impatient, and could not be bothered to listen to my inquiry, thus misunderstanding it completely, and then hung up on me after telling me that they didn't want to help me or talk to me. This a new one to me. French customer service from Orange. Naturally, I will immediately stop dealing with this internet and telephone provider.

Orange store had no tourist simcards. Indicated a TABAC store. Cost 50 euros. Recharge from a TABAC was 30 euros that ran out within a week. Recharged at an Orange store for 17 euros with 60 gig download and unlimited calls. My wife's initial cost was 26 euros from Orange.

My history shows that, It's very rare that I write a Trustpilot review, as I only write 'rewarding reviews'. We have been very satisfied Orange customers for a few years now, and thought we needed to treat ourselves to a Livebox upgrade. So, we visited our local Orange Shop in Marsac-sur-l'Isle. A young technically astute Antoine, helped us through the process with professionalism, and furthermore helped us with the language challenges, and we were left with a feeling of 'Wow!' When we walked out of the shop with a box containing the latest technology! Customer service is so rare these day, but on this occasion we were remarkably well treated...

SERVICE CLIENT + BOT !!

I have lived in different countries, but this telephone provider cannot be surpassed in incompetence and poor service. For days no technician despite confirmed appointments, no interest in solving a problem and constant excuses for everything and everyone. I have small children at home, no alarm system that works and no Internet for my home office. (a real poverty certificate) However, I have cables laid throughout the house for thousands of euros. My anger about all this is enormous and I would not recommend it to anyone, all my friends and neighbours are not surprised and have turned their backs on Orange for a long time. I am also aware that this review is lost here, 1.2 points out of 10,000 reviews, shows that the head of customer service does not know what a customer is. If someone from Orange is interested in solving my problem Contact me .

Bought a card at Charles de Gaule, could not connect. Online phone company, when you have WiFi were helpful but gave advice such as checking roaming, try a different server. Did not work. Went into the store on 7 Boulevard, they checked and said it was working, problem was my phone, check with Apple. Found another shop and bought a different SIM card, no problem.
As I had not bought the SIM card at their official shop no refund possible. Would not recommend them at all.

What a suprise. I purchased a one-month Pass to use internet while I'm in Brazil. I live in France. Orange activated the Pass on the incorrect mobile, and wanted to charge me 60 euros for having connected to Internet via the mobile I had purchased the Pass for!
A repeat erroneous performance of the same situation in Feb/March this year.

Orange is a total disgrace. DO NOT USE THEM. Top 5 annoyances (1) the reception / couverture is TERRIBLE. Almost non existent at my home (2) the broadband system goes down all the time (3) when a technician comes there is sh*t communication between technician and HQ so I had to stay home for hours on four occasions while waiting for FOUR different technicians to come and tell me the SAME thing (sorry i cant fix the problem). (4) the pricing is a rip-off - they are expensive compared to Bouygues etc and quite happy to charge you massively more than other Orange subscribers for the same service! because you haven't tried negotiating the tariff with them - (5) it took MONTHS to even get the first contract because they accused me of being somebody else!

If it were possible to give a minus 10 (-10) rating for Orange France, I would. Their customer service is excellent, it needs to be because their product is rubbish and expensive. If you're coming to France, or moving to France, don't use Orange. They are expensive, the ADSL downloads are never better than 3mbps, on a good day. I had the Orange wifi box and the overall availability per month on ADSL was 1.8mbps per day!!! Given that fibre and ADSL customers are charged the same, Orange cares little for its ADSL customers. Buy a WiFi sim and use your phone as a modem - France Poste is OK and so is Free - Free uses Orange network but the Free WiFi availability is better than Orange. Go figure!!!
Hope this helps save people pain, agony and money!
I wasted 4 years with Orange....

IM gonna make it short it's really bad don't buy it
Wasting your money for nothing
Service is zero
I don't recommend it 0/10

I was sent a txt to top up mobile,as it was nearly end of year, went in orange on veurne to get a top up and as usual there was a queue a mile long with only one person serving customers,so waited 15 minutes and decided to go as could see wasn't going to get service anytime soon , so decided to go Carrefour for a top up, the 3 customer service guys were hiding in a cubicle avoiding customers, in the end managed to get a top got home and both my husband, my son and me tried to put my 20 euros on my phone only it said it was already used, as I had no money on my phone could not phone customer services, my husband eventually found a landline number and rang he managed to speak to someone who transferred him to another number, we were on hold for 2 HOURS, in the end my landline ran out of juice and died on me it was 8.30 pm by this time,I managed to ring back only to hear a message that customer services had shut at 8pm, so why did the customer service not take responsibility for the call in the first place and just transfer the top up to my phone, I have never had such an appalling service , you orange need your derrieres kicking, you neither informed my husband or me about how long it was going to take to get through or resolve the matter, I am still out of pocket with no money on my mobile which you sent me a txt to do ,now I have to go to veurne tomorrow to your very unhelpful shop and shop assistant (as there is only one), to get this sorted, Orange all can say is pull your socks up, or this customer who has been with you for 7 years,will march with my feet to another provider, disgraceful service. Be warned do not go to Orange mobile.

Lorry took down the internet fibre line to our house yesterday morning. Reported it online and confirmed with English speaking helpline as knew they would need cherry-picker to repair.
Agent - Salome - said she could see the report online and had noted need for cherry picker. Said would call back between 3pm - 4pm that day with update. Good to her word she called back and said engineer had been out to assess and team had been booked for repair. Said the work would be completed within 9 days.
Hugely impressed when the technicians turned up today (less than 24 hrs from original fault being reported) with the cherry picker and took about an hour to make the repair. Fabulous service. Have to call it when I see it. Thankyou very much.

29th March - we went into the Orange shop in
pont a Moussin where we met with Rosie, Ismail (Sales), and Yassin (Engineering). We signed and paid for mobile, fibre optic inter4ent, land line and security cameras. It is 21st May, two months later and apart from the mobile, we have nothing in our house. The response of the team above is to shrug, to lie and say they will come on xx date (noone shows up). They take no ownership AT ALL, a shrug, a comment like "it happens to us too". I cannot express how strongy I recommend to avoid avoid, They leave customers with nothing. It cost us dearly in terms of travel costs. Today we had to cancel to start again with someone else.

I was promised the first two months for free but I get billed straight from the beginning en more expensive than I signed for. My 4G connection before was cheaper and just as fast as the so called fibre from Orange. Great disappointment. Avoid ORANGE!