Orange Reviews 10,796

I live in France on a long stay visa. Orange telecom has lied and taken my money. Here are the lies as told to me at the Orange boutique at 256 Rue de Vaugirard, 75015 in Paris:
- You cannot purchase a 'normal' mobile subscription, even though I showed them my passport, my long stay visa, and documentation that I actually live in an apartment in Paris.
(NOTE: If this were true, how was I able later to subscribe to Orange online?)
- So, after purchasing a tourist (monthly $$$) plan, I had no cell signal in my apartment, nor was I able to connect my phone to the WiFi in my apartment. Upon returning to the Orange boutique to complain, I received the following replies:
- Yes, some locations don't have a strong cell signal. Too bad for you.
- The tourist plan doesn't allow WiFi connection.
- No, you cannot have your money (50 euros) back.

This is my experience with Orange telecom in France. I am now with Free telecom, which has been a much more pleasant experience.

SO FAR REALLY BAD CUSTOMER SERVICE. I SIMPLY WANT TO CONVERT TO AN ESIM. NO ANSWER ON THE PHONE..THE ONLINE SITE WILL NOT LET ME COMPLETE...AND THE "STORE" I WENT TO TODAY SAID THEY "DON'T DO HELP" AND GAVE ME THE PHONE NUMBER TO CALL. I WAS ON HOLD FOR AN HOUR AND THEN !!! ORANGE HUNG UP ON ME.

They don't support their customers. My fiber line has been vandalized since the end of June to connect someone else, it is now mid-October and the only thing orange technical support can do for 10 weeks is to make reminders in the ticket.
And nothing happens, every week the same conversation: "we made the reminder we have to wait 7 working days" "we can't do anything else"
There is just follow up, and pointless phone calls without any action behind it, which results in growing frustration on the customer side because trust is broken and there is no resolution in sight.
It is inexcusable

Bought travel e sims for my phone and ipad. Worked ok but website led me to believe data duration could be extended beyond 28 days if e sim is registered. THIS IS NOT THE CASE. I bought 100GB of data but it expired after 28 days in spite of me registering both e sims. This is not clear when you purchase snd customer service was utterly useless.

i've NEVER seen an thing so bad before, my wifi box iss literly ON my pc and sometimes it's runs at 100mbps and sometimes at 0, 23 mbps, in my buying contract it says that the wifi need's to be at 2-3 gbps ( 2000mbps - 3000mbps)... PLEASE don't buy their abonoments/products and don't pay thes stupid company

Worst customer service there is. Fiber not working for four months and no action
taken. Called10 times and just confusing answers. Stay away from Orange.

This may be the reason why I move out of this country. I made an appointment at the Antibes Orange today to pick up a phone for my husband who is in the states with a dying parent. The agent checked and informed me that the phone had been sent back to Chronopost. That I simply needed to call client services to have them send it back. I tried twice with two different representatives who 1) made me wait 20 minutes and then hung up on me 2) the second said the chronopost number didn't exist (lie lazy), and that they would never give me the phone anyway. Then she hung up on me. Happend at 14:29 today. She needs to be fired.

I can't mention one thing good about this mobile operating company.
I don't recommend it, even to my worst enemy.

Orange has been nothing short of a nightmare. We have tried to upgrade to fiber three times, the first installer lazier than stink simply refused to run the cable necessary to do the job and left. The second guy came out, made a much bigger effort only to tell me that the connections were not gonna work Called a supervisor they couldn’t fix the problem, afterward he left. We then made another appointment for installation and this individual didn’t even show up. I then called them and told them to cancel the fiber and put me back on cable, they told me they would send the proper equipment for this which I just needed to plug-in and at least I would have cable and television. I’ve been waiting two weeks For that replacement box to arrive.
Most of the time when I call them, they don’t want to deal with the issue. They connect me to a French line, knowing full well that I’m in English speaking non-French speaking, customer, and when I do get somebody who tries to help, they tell me oh yes, it was sent. It will arrive well here we are.. If I can’t get this resolved, I’m just gonna go with Starlink no fuss no muss, buy the unit plug it in and that should be that.

I've bought travel eSim from this operator and got most terrible experience I ever had.
1. The form you have to fill has no automatic recognition data from passport. Even small companies already implemented it, but no Orange.
2. The form doesn't work at all on mobile phone, it just produces error "Wrong SIM number".
3. Finally when you fill the form you got feedback that verification will take 5 days! I've bought esim for 7 days and it will start working before my departure?

Avoid such stupid company

a dreadful, dreadful company- impossible to get technical assistance, obstructive, obtuse and the worse customer service i have ever experienced

After years of very good Orange consumption and a short stay at another provider.... With reconnect to Orange, the contract could not be finished due to open payments. There was NO open payments according to me. And also no open payments according to the collect company Intrum that Orange forwarded me to. The information is been sent so many times to Orange, So many phone calls ... and NOTHING. I can understand there a glitch in this data, but please, 2 weeks to solve this??? The customer service was very friendly, but they can only open case after case, it is the accountancy department who does the FAIL.

Unbelievably rude customer service in Saumur and Angers. The customer is NEVER right. We were shouted at and left traumatised. Do not use Orange. Go to SFR whom are amazing.

Seems only fair that I should also share my pitiful experience with Orange. To add to the thousands of other discontented folk who have had the misfortune of using this dreadful company.
It all began when a pleasant young man arrived one day at our door offering a very good deal for the new Fibre that had finally arrived at out rural destination. So we signed up thanks to the promise of 300 mbps of Internet speed.
The first problem was that our Livebox was delivered to the wrong house because our young man screwed up the addresses. The next problem was making special arrangements to be in for the installer who of course never turned up. Why didn't he turn up? Because he was installing our box at the neighbours house and he even managed to get them to sign our contract so we ended up paying for our neighbours Internet! Brilliant.
Then began the painful and stressful process of trying to get Orange to understand what had happened. 'But the Internet is working fine' they kept saying! 'Yes, but not at this house!' Eventually we got the contract shut down and started again. Some weeks later an Installer came and did indeed install the fibre to the house and it even worked. Sort of.
On wifi we were getting anything from 12 to 30 mbps which isn't much better than our mobile phones which we have been using for Internet so that was a bit of a let down after all the hype about lightning fast connections etc.
So I thought, maybe it will be faster with the Ethernet cable so I plugged that in and you probably won't be surprised to hear that nothing happened.
The trouble with Orange is that they are shockingly incompetent and leave the customer to do all the work for all the problems that they have caused.
So here we are months later paying twice as much as we did before for basically the same service. So unless Orange can speed things up and get the Ethernet working we are going to exercise our right of retraction and Orange can stuff their fibre where the sun don't shine as far as we are concerned. All that hassle, stress and inconvenience for nothing. Technology is supposed to make your life better. It is not supposed to raise your blood pressure and make you lose faith in humanity. All in all a complete SNAFU. It amazes me that this company stays in business. Just look at their lamentable score of just 1.2 stars and you can be sure it would be much less if only trust pilot would let us choose zero stars. It must rank as one of the worst companies on Trustpilot. A truly shameful service.

Had to give a star in order to provide a review….worked good for 10 days then nothing!!!! Don’t waste your money on this service

Trash— internet went out an no customer service help

If you have an iPhone, forget it! Their installation instructions are not only confusing, but downright wrong! I had two aborted install attempts before I had to do it with a chat adviser following me at every step. Their instruction mistakes were clearly revealed and the adviser said she would refer that to the “appropriate department.” Then, at my destination, cellular data stopped working after 5 days on a 14-day plan. Will never buy from these people again.

I wish i could give them 0 stars
. They took over 6 months to cancel my contract until i had to leave the country without the situation fixed, meanwhile charging me double . Customer service is unhelpful and they tell you contradicting info. For your peace of mind, kindly stay away from orange (romania)

Someone was supposed to come fix my internet, but this person did not come. No communication about it while they have my phone number. Just two days spent inside my apartment with beautiful weather outside waiting for mystery person to show up.

As an American living between the US and France I have a different opinion then most here, in the EU
- the service is cheaper
- it’s way more stable, I’ve yet to experience a dropped call in 15 years
- more consumer protections

I also got my home internet and surprisingly found “orange et moi” app to be simple but very powerful - in addition to standard features I was able to diagnose and fix a connection problem with just one tap of a finger.

Yes the boutique staff can be incompetent and irritable, yes the customer support isn’t flexible if you made an error, but unlike the US things just work and you have less need for support.