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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its user-friendliness, highlighting the simple booking process and easy payment methods. Many consumers have also had positive interactions with the support desk, which is known for its efficiency and professionalism in resolving issues. People also value the wide range of choices available and the reasonable prices offered. Consumers consistently praise the staff at the hotels booked through this platform, describing them as friendly, helpful, and welcoming. The convenient locations of the hotels are also a plus for many reviewers. However, some reviewers express mixed feelings about the booking process, price and service, indicating that these aspects may not always meet everyone's expectations.

Based on these reviews

Rated 4 out of 5 stars

The booking process was quite straightforward . On arrival at the apartments, Soldoiro,the only member of staff I met was the receptionist . She was friendly and helpful.Other than that I didn't requi... See more

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Rated 4 out of 5 stars

It met my basic needs. Getting a Russian tourist visa is tough already, for obvious reasons, so my accommodation didn't really matter. Just pay attention to the check in instructions, I still had some... See more

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Rated 4 out of 5 stars
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Hotel staff were helpful, in fact eager, to look after guests at this fairly centrally situated hotel, at which parking was reasonably easy. Lack of a lift and quite steep stairs may be a considerati... See more

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Rated 4 out of 5 stars
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The booking process was quite smooth. The price was good relative to several other booking sites. I'd previously been to the Quadrant Hotel in Auckland and had a good experience with the location of t... See more

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Rated 5 out of 5 stars

The hotel was even better than expected! And while we realized that we had breakfast included with our booking, we did not expect the breakfast to be oredered from a quite extensive menu. Superb qua... See more

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Rated 5 out of 5 stars

accidentally booked the wrong dates for my hotel stay through zen and, with no real hope, sent an email asking if they could switch the dates. To my surprise, their team responded almost instantly an... See more

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Rated 3 out of 5 stars

The IntercityHotel is located near the central station and very close to the center of Mainz. Rooms are clean and ok, everything operated as expected. The front desk is very slow, Using your car fr... See more

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Rated 5 out of 5 stars
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Thanks the whole team of Zen hotels for the professional approach and dedicated agents who are dealing directly with clients. What ever issue is it’s always fixed in a minute. Very good and fast b... See more

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Rated 5 out of 5 stars

never faced any issues booking with zenhotels.com—the pricing and quality have always been excellent. Every reservation has either met or surpassed what I expected, making my trips hassle-free and en... See more

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Rated 5 out of 5 stars

The hotel itself surprised me a lot with its interior, very beautiful, the hotel is clean. The staff is friendly. The location is amazing, just a few minutes away. A big thank you to the chef, he did... See more

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Rated 5 out of 5 stars
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We recently stayed at Nailcote Hall to attend a wedding - Our room was really cosy. The ensuite bathroom with bath was lovely (especially as I don't have a bath at home)Facilities in the room were... See more

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Rated 5 out of 5 stars
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Lovely people on reception. Room 406 was extremely comfortable and clean. Included breakfast was coffee and a croissant which was sufficient but if you wanted something more substantial it was avail... See more

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Rated 5 out of 5 stars
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I'm very happy with zen hotels website. I found a really good deal and the price was cheaper compared to other sites. Just be careful when booking for more than 2 people in the room, like when staying... See more

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Rated 5 out of 5 stars

Location was great for us. Staff were friendly and helpful. Unfortunately we were there on days when breakfast was not available.

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Rated 5 out of 5 stars
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The design of my room was superb. Elegant not just in the concept of the design but the precise use of space. Beauty and functionality were entwined in such a manner that neither dominated centre sta... See more

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Rated 5 out of 5 stars
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My experience with ZenHotels was really good. booking the hotel and payment was easy with a very good offer for the price better than all other apps. But the only point that needs to be improved is a... See more

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Rated 5 out of 5 stars

I have booked several stays through this platform and every time it worked out really well. They have a wide range of places from simple hostels to high end resorts. Whenever I needed help the custome... See more

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Rated 5 out of 5 stars

Been using this service for over two years and it never disappoints. The advanced filters help find exactly what I need and the payment flexibility is perfect for my travel style. Highly recommend to... See more

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Rated 4 out of 5 stars

The hotel staff was great, location and cleanliness. There was something that could be improved though, they could have different timing for couples and families to use the pool. In my case I felt t... See more

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Rated 5 out of 5 stars

The hotel is hosted by a very warm and welcoming family. The rooms are clean with crisp white sheets. Plenty of choice for make your own beverages. The views across the valley are wonderful. The res... See more

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Rated 3 out of 5 stars
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ZenHotels did its job and booked the hotel I requested and at a good price. On the booking form I made a specific request with the hotel, but it was ignored. This is not the fault of ZenHotels but of... See more

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Rated 5 out of 5 stars

“Thank you for the smooth and pleasant experience with my first Zenhotels booking. The confirmation arrived in just a few days, and everything was exactly as promised.”

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Rated 5 out of 5 stars

Stayed at this hotel last week had a great stay yes it was short and obviously not in season so got a fantastic rate the room was clean towels always changed breakfast was plentyful and both reception... See more

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Rated 5 out of 5 stars
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I had booked separate rooms for two people, but the hotel staff told me there were no rooms available. I then contacted the Zen Hotels representatives, and within an hour they arranged two rooms for u... See more

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Rated 5 out of 5 stars
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First time booking through Zen Hotels and I will definitely be booking again. Easy to book, great prices, confirmation came through instantly, no issues what so ever. Thank You Zen Hotels!

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Rated 5 out of 5 stars
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I didn't know ZenHotels, so I was unsure if they are a trustful company. To make things short, everything was great! Good price, uncomplicated booking process. No problems by the arrival at the hotel... See more

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Rated 5 out of 5 stars
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Clear information about the hotel, simple booking and payment via credit card. I had an issue with the hotel voucher and booking confirmation via email, but it was well solved by the support desk. Ve... See more

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Rated 4 out of 5 stars
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The Hotel in Sliema, Malta, is in a great location with easy access for the ferry to Valletta. The staff were very friendly and welcoming and the hotel and room were very clean. The lift was fast, wh... See more

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Rated 5 out of 5 stars
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Excellent, it was so easy to book our hotel. Confirmation came through very quickly. Will be using Zen Hotels again and I would highly recommend this website.

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Rated 5 out of 5 stars
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The apartment was clean, spacious and well equipped. Location was good. Walkable grocery stores, Lenin museum. Host was cooperative and very responsive. Thank you for making our stay comfortable

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Rated 4 out of 5 stars
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Lionel Hotel in Istanbul is very good. Good quality for the Price. A bit far away from the main touristic center though. For this, the a-la-carte prices in their Restaurant are too high. Breakfast i... See more

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Rated 5 out of 5 stars
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I like this place very much.It’s convinient,good location three metro stations around,clean and has all necessary amenities.The staffs are friendly helpful.I’ve stayed here three times on this trip.

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Rated 4 out of 5 stars
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The apartment is in good locality. There is everything required for a peaceful stay. Only one negative point and that is, the bathroom is too congested.

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Rated 4 out of 5 stars

Found a 3-star close to the Eiffel, breakfast thrown in, €48. Filters got the area spot-on, reviews said rooms quiet. Swapped an old booking, money back on card two days later, easy change.

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Rated 5 out of 5 stars
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Very easy to use and reliable. I didn’t experience any problem during the process or upon arrival at the hotel.

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Rated 5 out of 5 stars

Fantastic hotel with friendly staff and a delicious breakfast— even better than the pictures!

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Rated 5 out of 5 stars
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Very comfortable rooms, quirky decor. Ideal for pier 5, central Miami, and airport.

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Rated 5 out of 5 stars

The hotel, location and facilities were excellent. Had a concern in advance of travelling and the Zen customer services team replied immediately with an update.

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Rated 5 out of 5 stars

I haven't had the chance to go, but as soon as I cancelled, the customer support was so helpful and they managed to refund me completely.

Company replied

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Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Whereas the room wasn't very big it was…

Whereas the room wasn't very big it was big enough and very clean, could have had it fully serviced every day if we wanted, we stayed for a week. The people at the front desk were marvelous dealing with the Airlines for us and checking us in and printing our boarding passes. We have stayed at this Hotel 5 times now and it's the best Location I think you can get would definitely recommend it

November 29, 2025
Unprompted review
Rated 3 out of 5 stars

Dirty carpet,

Dirty carpet, dirty curtains, most places are dusty, the rooms are only cleaned if you request it, and fridge was so dirty and smell.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Hotel

Modern hotel, one of the best locations, helpful staff, most of the facilities are near the hotel such as: currency exchange, bank, pharmacy, malls, grocers, coffee shops and a lot of restaurants. To get to them you need to walk 500 meters to 1.5 km approximately. To get fair prices you need to book before one month, otherwise it depends on the season. Every-time I will stay here.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Normally I do not write reviews

Normally I do not write reviews, but in this case I will do. I booked a hotel at ZenHotels about 3 weeks before arrival. 4 days before arrival we had somebody in the family died. We asked Zenhotels for change of date. Although it did not function, we appreciate the input ZenHotels did for us as their reaction was very quick ( within 10 Minuten after my Mail ). They tried several times with the hotel. We thank Zenhotels for their effort.

November 30, 2025
Unprompted review
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Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 4 out of 5 stars

A hidden jem..

Incredible value for money with the resort we booked. Found the customer services team very professional and helpful throughout the process. Will definitely book with ZenHotels again.

November 24, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thanks for your comment! We’re always working to make your experience even better.

Rated 5 out of 5 stars

It was a very good stay for the price…

It was a very good stay for the price and the location also very accessible to metro and TRAM. the reception staff TATYANA is very helpful for all the queries and the hospiltality she ensures is remarkabale. even at midnight they are helpful for any query or requirments.

November 25, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thanks for your comment! We’re always working to make your experience even better.

Rated 1 out of 5 stars

Bad experience! NO RESERVATION AT HOTEL!

Bad experience!
I booked a hotel through zenhotels only because I was promised a discount compared to other sites. Once discount applied, price went down by $40 and currency was my local currency (great so far). However, as I proceeded to click pay, currency immediately flipped to USD and at the end led me to pay the full price without any discount given the currency conversion fees, which is not attractive nor something I would’ve went for. In addition to that, the hotel confirmation doesn’t mention the price I paid, just says “paid in full”, which is both strange and unprofessional as it does not help corporate reimbursements.
Besides that, name of company does not match invoice. This discrepancy makes it difficult to verify who actually received the funds and raises concerns about the legitimacy of the transaction.
I came to them and asked for clarity and refund, but they did not address my concern (that keep growing) and just came back to me with the currency conversion issue.
I want my money back!!

UPDATE:
HOTEL SAID THERE IS NO RESERVATION!!!!

December 5, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are deeply sorry for any inconvenience that could be caused! We will check the information and come back to you via email.

Rated 5 out of 5 stars

Location was great for us

Location was great for us. Staff were friendly and helpful. Unfortunately we were there on days when breakfast was not available.

November 23, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your feedback!

Rated 4 out of 5 stars

Basic needs met, central location, really great value

It met my basic needs. Getting a Russian tourist visa is tough already, for obvious reasons, so my accommodation didn't really matter. Just pay attention to the check in instructions, I still had some issues entering the security code to enter through the main gate off the street. Staff was helpful. I got a towel, if I remember correctly. Bathrooms were very tight and small, no space to put basic hygiene items like toothbrush, toothpaste, shaving stuff. I chose a room with 8 beds, I got assigned a top one. The beds, at least the top ones, wobbled a lot and made noise without moving much. So you could hear other people staying on the top beds, even if they weren't trying to be loud. The place has a lounge area, it was useful. Location is central, closest metro stop was Nevskiy Prospekt Station. Really great value though.

November 19, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your trust! You help us to become better!

Rated 4 out of 5 stars

The booking process was quite straightforward…

The booking process was quite straightforward . On arrival at the apartments, Soldoiro,the only member of staff I met was the receptionist . She was friendly and helpful.Other than that I didn't require any assistance from staff.I stayed for 11 days and my towels were changed a couple of times and the bedding maybe once . Was hard to tell if the room had been cleaned while I was out.Facilities in the room were basic but adequate! View from my balcony was excellent and there were lots of pubs and restaurants close by .

November 21, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for your trust! You help us to become better!

Rated 5 out of 5 stars

Zen-ing

Efficiency, professionalism and friendly staff....
Simple as .... ZEN :)

November 17, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for booking with us!

Rated 5 out of 5 stars

Nice hotel

Nice hotel. Nice region. Nice staff. I would like to go again.

November 17, 2025
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! Thank you for booking with us!

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