The booking process was quite straightforward . On arrival at the apartments, Soldoiro,the only member of staff I met was the receptionist . She was friendly and helpful.Other than that I didn't requi... See more
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ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
Replied to 100% of negative reviews
Typically replies within 48 hours
Budget friendly yet well equipped with every house hold appliance. Located near city centre. Overall experience was good.
Your breakfast could be better for the price you paid
Easy to use, friendly interface and better prices than other sites.
Very helpful and fast response to our request. Thank you to customer service and the online chat team for their kind support.
Whereas the room wasn't very big it was big enough and very clean, could have had it fully serviced every day if we wanted, we stayed for a week. The people at the front desk were marvelous dealing with the Airlines for us and checking us in and printing our boarding passes. We have stayed at this Hotel 5 times now and it's the best Location I think you can get would definitely recommend it
Dirty carpet, dirty curtains, most places are dusty, the rooms are only cleaned if you request it, and fridge was so dirty and smell.
Prices were considerably lower than other major players in this space. Easy to navigate and book my accommodation.
I have stayed in Mont park 3 or 4 times and will be back only problem is not much English spoken on reception. ☺️
Modern hotel, one of the best locations, helpful staff, most of the facilities are near the hotel such as: currency exchange, bank, pharmacy, malls, grocers, coffee shops and a lot of restaurants. To get to them you need to walk 500 meters to 1.5 km approximately. To get fair prices you need to book before one month, otherwise it depends on the season. Every-time I will stay here.
Normally I do not write reviews, but in this case I will do. I booked a hotel at ZenHotels about 3 weeks before arrival. 4 days before arrival we had somebody in the family died. We asked Zenhotels for change of date. Although it did not function, we appreciate the input ZenHotels did for us as their reaction was very quick ( within 10 Minuten after my Mail ). They tried several times with the hotel. We thank Zenhotels for their effort.

Reply from ZenHotels
Incredible value for money with the resort we booked. Found the customer services team very professional and helpful throughout the process. Will definitely book with ZenHotels again.

Reply from ZenHotels
It was a very good stay for the price and the location also very accessible to metro and TRAM. the reception staff TATYANA is very helpful for all the queries and the hospiltality she ensures is remarkabale. even at midnight they are helpful for any query or requirments.

Reply from ZenHotels
Bad experience!
I booked a hotel through zenhotels only because I was promised a discount compared to other sites. Once discount applied, price went down by $40 and currency was my local currency (great so far). However, as I proceeded to click pay, currency immediately flipped to USD and at the end led me to pay the full price without any discount given the currency conversion fees, which is not attractive nor something I would’ve went for. In addition to that, the hotel confirmation doesn’t mention the price I paid, just says “paid in full”, which is both strange and unprofessional as it does not help corporate reimbursements.
Besides that, name of company does not match invoice. This discrepancy makes it difficult to verify who actually received the funds and raises concerns about the legitimacy of the transaction.
I came to them and asked for clarity and refund, but they did not address my concern (that keep growing) and just came back to me with the currency conversion issue.
I want my money back!!
UPDATE:
HOTEL SAID THERE IS NO RESERVATION!!!!

Reply from ZenHotels
Location was great for us. Staff were friendly and helpful. Unfortunately we were there on days when breakfast was not available.

Reply from ZenHotels
It met my basic needs. Getting a Russian tourist visa is tough already, for obvious reasons, so my accommodation didn't really matter. Just pay attention to the check in instructions, I still had some issues entering the security code to enter through the main gate off the street. Staff was helpful. I got a towel, if I remember correctly. Bathrooms were very tight and small, no space to put basic hygiene items like toothbrush, toothpaste, shaving stuff. I chose a room with 8 beds, I got assigned a top one. The beds, at least the top ones, wobbled a lot and made noise without moving much. So you could hear other people staying on the top beds, even if they weren't trying to be loud. The place has a lounge area, it was useful. Location is central, closest metro stop was Nevskiy Prospekt Station. Really great value though.

Reply from ZenHotels
The booking process was quite straightforward . On arrival at the apartments, Soldoiro,the only member of staff I met was the receptionist . She was friendly and helpful.Other than that I didn't require any assistance from staff.I stayed for 11 days and my towels were changed a couple of times and the bedding maybe once . Was hard to tell if the room had been cleaned while I was out.Facilities in the room were basic but adequate! View from my balcony was excellent and there were lots of pubs and restaurants close by .

Reply from ZenHotels
Efficiency, professionalism and friendly staff....
Simple as .... ZEN :)

Reply from ZenHotels
Nice hotel. Nice region. Nice staff. I would like to go again.

Reply from ZenHotels
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