Overall offer and simple search. Very powerful but entry of search info very fiddly with poor visibility of content being mis spelllef or needing correction regards. Phil peplow.
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Actually buying the car could not have been easier and some after sale support was excellent. But I am still waiting for the cinchCharge card to arrive and no one has responded to my query.
Company replied
It was quite easy to use. And you can see a wide range of used affordable vehicles. Any vehicle that's not been cleared has a warnings so you don't purchase a stolen vehicle. I rwcommend this app.
Company replied
All good. As a past car buyer from Cazoo I appreciate your service fully.
Company replied
Great customer service,great dealer he did let mem try the car wherever I wanted and check anything on the car
Company replied
Like the amount of results the search brought up, but their are some limitations that could be improved when it comes to vans I’ve specifically been looking for transits but after the calamity of... See more
Company replied
I bought a Toyota Yaris from MN Vehicles LTD Unit 15 Pentre Industrial Estate, Shrewsbury, SY4 1BP. The manager, whose name is Marius, was super helpful and kind. Highly recommended. Thank you
Company replied
Enquired on a car late at night and I was contacted the following morning to arrange going to view the vehicle. Fell in love with the car and collected the following day. Very smooth experience!
Company replied
From the moment I saw the car I liked, Gordon Leslie made the process so easy. He brought the car to me to test drive as I work split shifts, then he took it away, taxed, mot’d, serviced it then broug... See more
Company replied
I had a great experience purchasing my Toyota Aygo 2014. The sales service was brilliant — friendly, professional, and attentive. The representative explained everything clearly, including the terms... See more
Company replied
Adam was great communication was amazing! Made buying a car super easy with no stress! Will definitely be getting future cars from Adam!
Company replied
I found my new car through cazoo after I had an accident on black ice at the start of the year. I got a great price from the family run dealership and a great all round experience!!! AND it just passe... See more
Company replied
Absolutely amazing service. Straight forward and easy to deal with. Car is amazing and immaculate and drives well. Will definitely use again in the future.
Company replied
Lots of essential information and easy to search for your preferred vehicle. It’s not apparent if there’s a 10/14 day money back guarantee though
Company replied
Cazoo did great, like the way you send off your interest to the car dealer, but unfortunately they have not contacted me back.
Company replied
Good to navigate,self explanatory.Looked several times ,to find car near Scotland. Hooks you up with local car dealer.
Company replied
I was just scrolling, came across a advert for a old ford at a dealer,made contact, paid a deposit, and waiting to hear back when the car will be ready ? All thanks to Cazoo 👍
Company replied
Easy to use app with helpful & informative information on the vehicles of interest. It was on this site I found my car!
Company replied
They called me back with in minutes and to disc the car I was looking at and the car was in very good condition and that I had to get finance pe to call me but very helpful
Company replied
Great platform for national search which led me to the dealer,and car, that I would not otherwise have found. Will certainly use again.
Company replied
Good selection of vehicles to choose from and a helpful team at jagland in Halifax to take me through step by step guide
Company replied
Everything is all laid out and easy to navigate around the website. Some really useful tips and advice while you're browsing too.
Company replied
Swift response to query, cheery and understanding when informed bought elsewhere! No reflection on cazoo, just fate.
Company replied
Found an absolute bargain ,all the data provided on the site was clear and informative, thanks Dave
Company replied
Good selection of cars, fairly priced and good attention to Customers choice preferences.
Company replied
Great experience learned alot and fab choice of vehicles all questions answered 😀
Company replied
Easy browsing, puts you in contact easily with the dealer. I’ve found a car I love and delivered within a day !
Company replied
It’s good, main details if you mention automatic or manual much better
Company replied
Best car I’ve ever owned . Delighted with the service from Ross Campbell at Burnside motors . He could not have done more for me .
Company replied
Cazoo uk outstanding plateform for peoples and excellent cumminecation skills staff& superb company trust worthy always. Nisar Saad
Company replied
What made your experience great? What is this company doing well? Remember to be honest, helpful,and constructive!
Company replied
I bought the car through A and K cars Ltd in Egham. Alex was very efficient and helped me through the whole process. Highly recommended
Company replied
A good selection. However accuracy in distance to garage seller badly inaccurate. I have to check most.
Company replied
Within 30 minutes I had 2 Call backs and made appointment to see vans I highlighted
Company replied
the information given was very helpfull and detailed to my search for a car
Company replied
Very simple to use and configure, really takes the hassle and worry out of the process
Company replied
The constant update of new vehicles that appear in the adverts
Company replied
Very impressed, excellent selection, very easy to use, thank you
Company replied
Good company lots to look at Many thanks for helping me purchase my car
Company replied
I contacted the dealer through Cazoo and got my car
Company replied
Easy to navigate. Can save searches for later viewing
Company replied
The process was stress free. Got much money for my car than any other buyer.
Company replied
Wonderful Easy to use
Company replied
Found the car I was looking for , so happy we the results I found on Cazoo
Company replied
Great site to browse used cars in your local area. Spot on !
Company replied
You can find variety of cars from this website. It’s really amusing.
Company replied
I love Motors.co.uk Have found my last two vehicles here
Company replied
It was very easy to find a car in a good value as I wanted.
Company replied
Been a very good experience, and helpful
Company replied
Company details
About Cazoo UK
Written by the company
Welcome to Cazoo, the 'you' experts
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.
Contact info
United Kingdom
- 0203 966 2700
- consumer.support@cazoo.co.uk
- cazoo.co.uk
4.2
Great
48K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Good company lots to look at
Good company lots to look at
Many thanks for helping me purchase my car
22 October 2025
Unprompted review
Reply from Cazoo UK
Hi Danny,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
The garage I called was unhelpful.
The garage I called was unhelpful.
4 October 2025
Unprompted review
Reply from Cazoo UK
Hi Jom,
Thank you for your feedback,
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!
Thanks,
Cazoo Team
I bought a car 2019 with 116000 miles
I bought a car 2019 with 116000 miles. 5 miles from the dealer I the car got engine light on and loss power. I have been there until 3 oclock on the morning because the car doesn’t run! The dealer never picked up the call this day, and I tried to retuned the car and they said they have not returned policy!! I bought the car on 25/10/25! To who can I call?
15 October 2025
Unprompted review
Reply from Cazoo UK
Hi Yoberty,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Are you able to email us on consumer.support@cazoo.co.uk providing the details of the dealer in question and we can launch an internal investigation
Thanks,
The Team at Cazoo
Reply from Cazoo UK
Hi Dean,
Thank you for your feedback,
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Sunguy,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
False advertisement
Brought a car back in July from drive wave motors Birmingham and has just been a pain, the car was falsely listed as having the cambelt and water pump changed in February 2025! for me to now find out it has not been done and it is now failing so I need to replace this after just spending a good £400 on other repairs. Also was never told the car had been a cat S as the seller listed the car under a different reg with Cazoo to now clearly hide the fact the car had problems. As in the listing it said a 3 door when the car was a 5 door I thought nothing of it and that ut could have been an honest typo but it wasn’t. But as it came up as passing all checks on here stupidly I did not think to do my own check. Dealer just ignored all my messages so I have now taken it up with trading standards he has only replied to me when I told him it would be going higher as I was not happy just to tell me that he’s at work and that was all. Also took them nearly 2 months to send off the log book to then just put a different address so I had to send off for it myself.
Overall in this cazoos response was awful all I kept getting told was we hold our dealers to a high standards but clearly not when stuff like this seems to be happening to a lot of people recently and they just told me they hope I can fix it instead.
19 July 2025
Unprompted review
Reply from Cazoo UK
Hi Chloe,
Thank you for your review.
We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.
Following an internal investigation we can confirm this dealer has now been removed from our site. If you still have any questions, please contact consumer.support@motors.co.uk so we can look into this further.
For future guidance on safe vehicle purchases, please check our Safe Buying Advice:
https://news.motors.co.uk/safe-buying-advice/
Thanks,
The Team at Cazoo
Great little App!
Easy to use app with helpful & informative information on the vehicles of interest.
It was on this site I found my car!
12 October 2025
Unprompted review
Reply from Cazoo UK
Hi J.Tuhakaraina
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Jessica,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Robert,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
A Five-Star Experience Buying My Toyota Aygo 2014
I had a great experience purchasing my Toyota Aygo 2014. The sales service was brilliant — friendly, professional, and attentive. The representative explained everything clearly, including the terms and benefits of the maintenance plan, which gave me full confidence in my purchase.
What impressed me most is that the company truly focuses on selling quality and reliable cars, not just making sales. This gave me real peace of mind about my decision. I would strongly recommend this company to anyone looking for a trustworthy and professional car-buying experience.
10 October 2025
Unprompted review
Reply from Cazoo UK
Hi,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Cazoo did great
Cazoo did great, like the way you send off your interest to the car dealer, but unfortunately they have not contacted me back.
5 October 2025
Unprompted review
Reply from Cazoo UK
Hi,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
The process was stress free
The process was stress free. Got much money for my car than any other buyer.
7 October 2025
Unprompted review
Reply from Cazoo UK
Hi Daniel,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
It's all scam,every customers I call no…
It's all scam,every customers I call no answer...
6 October 2025
Unprompted review
Reply from Cazoo UK
Hi Amir,
Thank you for your review and feedback.
As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer.
We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them.
We apologise for any inconvenience caused and wish you the best in your search.
Thanks
Cazoo Team
All good
All good. As a past car buyer from Cazoo I appreciate your service fully.
7 October 2025
Unprompted review
Reply from Cazoo UK
Hi William,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Five star car experience
From the moment I saw the car I liked, Gordon Leslie made the process so easy. He brought the car to me to test drive as I work split shifts, then he took it away, taxed, mot’d, serviced it then brought it back. Absolutely amazing service.
2 October 2025
Unprompted review
Reply from Cazoo UK
Hi!
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Safe Deals with Cazoo…
I contacted the dealer through Cazoo and got my car
1 October 2025
Unprompted review
Reply from Cazoo UK
Hi Knowledge,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Easy to use and found the car I wanted
Easy to use and found the car I wanted
18 September 2025
Unprompted review
Reply from Cazoo UK
Hi Chris,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Miss Sharp,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Great experience learned alot and fab…
Great experience learned alot and fab choice of vehicles all questions answered 😀
30 September 2025
Unprompted review
Reply from Cazoo UK
Hi Marie,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
Reply from Cazoo UK
Hi Jagdev,
Thank you for your positive review!
At Cazoo, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.
We hope you continue to use Cazoo for your future car searches.
Thanks,
Cazoo Team
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