FurniturePick Reviews 1,532

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality and price of the furniture, often noting that the prices are competitive compared to other retailers. Consumers appreciate the wide selection of products available. The delivery service receives high praise, with reviewers highlighting the speed and efficiency of the delivery teams. People mention that the furniture arrives in good condition, well-packaged, and sometimes even earlier than expected. Some reviewers suggest opting for the "White Glove Delivery" service for a seamless experience. However, opinions on the order process are mixed, with some customers experiencing delays.

Based on these reviews

Rated 4 out of 5 stars
Verified

The only issue I had was that it took a long time to be delivered, everything else was good

Rated 5 out of 5 stars
Verified

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars
Verified

Good pricing and excellent delivery. Couldn't ask for more. I initially had a little difficulty ordering online and was guided through on the phone ( by a real human!) Would use again.

Rated 5 out of 5 stars
Verified

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied

Rated 5 out of 5 stars
Verified

Item arrived as quoted, in beautiful condition, and at an unbelievable low price. I was hesitant to order as I had never heard of them but now I have a list of future purchases I plan on making using... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a recliner from Furniture Pick to match a sofa I had bought locally a few weeks prior. The recliner I originally wanted had been discontinued, so I searched online and found i... See more

Rated 5 out of 5 stars

I purchased a dining room set the first part of April. It said 2-4 weeks delivery. It took about 3 which was fine because we were replacing our old dining table. I finally got a chance to get it toget... See more

Rated 5 out of 5 stars
Verified

I was admittedly skeptical because buying from the internet is so risky these days. However, the piece showed up as timely as predicted and is absolutely beautiful!

Company replied

Rated 5 out of 5 stars

We recently ordered the Arini Panel Bedroom Set from Furniture Pick — including the Queen Panel Bed, Nightstand, Dresser, and Chest — and we could not be more pleased! We were especially impressed... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the same sofas on this site for half the price as in a well known store. I was nervous because I had never heard of Furniturepick before but everything went smoothly with ordering and delive... See more

Company replied

Rated 5 out of 5 stars
Verified

They have great product selections. The product was delivered on-time, and professionally assembled by their delivery crew. Best advise - buy the "White Glove Delivery". It was well worth the cost!

Rated 5 out of 5 stars

Price was the best I found for the same item. Delivery took about a month but all was received in excellent condition.

Company replied

Rated 5 out of 5 stars

Not only is this a well designed and functional bar, it’s fine piece of furniture! The price is great, the service outstanding, and communication was first rate.

Company replied

Rated 5 out of 5 stars

Not only did furniture Pick save us some money ($300) vs a local furniture store, but the white glove delivery was outstanding.

Company replied

Rated 5 out of 5 stars
Verified

I was skeptical at first because I generally shop at name brand furniture stores, but was pleasantly surprised at the quality of the bar that I ordered as well as the overall experience. Would definit... See more

Rated 3 out of 5 stars

One side of the sofa was not attached properly. However, I managed to repair it. Based on other reviews I did not want to go through the hassle of returning it.

Rated 5 out of 5 stars
Verified

The bedroom set we ordered is fantastic! Very nice looking, exactly what we were looking for. Delivery was prompt and everything came in good shape. Will definitely use you again

Company replied

Rated 5 out of 5 stars
Verified

I was doubtful that this company was a real company because the difference in price between what I ordered via this company vs w Ashleys Furniture was 1k cheaper. I ordered a couch which I originally... See more

Rated 5 out of 5 stars
Verified

My furniture is beautiful, as it was delivered just fine. Will be ordering again in the future

Company replied

Rated 5 out of 5 stars
Verified

Furniture quality was excellent. Please understand delivery when ordering though. Pallets will be left outside, YOU must bring everything into your home and assemble.

Rated 5 out of 5 stars
Verified

Furniture Puck had a great selection, great prices, ordering was easy, communication was great, delivery was prompt and white glove service was perfect. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Seamless order and delivery. Said it would be 1-3 weeks for delivery and it was just under 3 weeks. Very easy and they delivered the bar right to my garage.

Rated 5 out of 5 stars
Verified

Furniture was great quality. It was packaged very well, so it sustained no damage during delivery.

Company replied

Rated 5 out of 5 stars
Verified

My bedroom furniture came on time, and the delivery individuals were professional. I have purchased majority of my furniture from FurniturePick. I love the quality of the furniture.

Company replied

Rated 5 out of 5 stars
Verified

It was an excellent experience with Furniture Pick. Delivery was before than expected and well handled. Product was as described.

Company replied

Rated 5 out of 5 stars

FurniturePick is price competitive and the customer service is outstanding. Delivery was seamless and the gentleman were neat, knowledgeable and did a great job. Furniture was delivered in perfect con... See more

Company replied

Rated 5 out of 5 stars

Arrived intact and on schedule. Delivery was professional and item was as advertised and undamaged.

Rated 5 out of 5 stars
Verified

Great customer service. Timely on all aspects. And most of all- gorgeous furniture!!

Rated 5 out of 5 stars

Everything delivered as represented. Great quality and VERY VERY well packaged.

Company replied

Rated 5 out of 5 stars
Verified

The team was effective an professional in making my purchase as easy as can be seeing that I wanted different delivery addresses an i would recommend an use you all for future purchases thanks

Company replied

Rated 5 out of 5 stars
Verified

Always the best price. Delivery is always on time and handled very well.

Company replied

Rated 5 out of 5 stars
Verified

From order to delivery was 2 weeks they were great reaching out to schedule delivery, delivery team was quick and efficient and the bedroom set is even prettier in person very pleased !

Rated 5 out of 5 stars
Verified

Fast and reliable service.furniture looks great better than picture

Company replied

Rated 5 out of 5 stars
Verified

Furniture delivery was quick and the drivers was excellent and very patient.

Rated 5 out of 5 stars
Verified

The customer service was excellent. I always got a response with updated information.

Rated 5 out of 5 stars
Verified

Table and chair were exactly as described. Shipping to home was timely.

Rated 5 out of 5 stars
Verified

Great Quality, Amazing Price and Excellent Delivery Service.

Rated 5 out of 5 stars
Verified

Honest company, great customer service and pricing.

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery and furniture quality excellent.

Company replied

Rated 5 out of 5 stars

I can’t say enough about Furniture Pick. My outdoor furniture is beautiful but most grateful for the outstanding customer service assistance from Victor. From my first phone call assisting with the... See more

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Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great site half the price!

I found the same sofas on this site for half the price as in a well known store.
I was nervous because I had never heard of Furniturepick before but everything went smoothly with ordering and delivery. The delivery men were good and set them up in the house and took the garbage away with them. Great company!

5 August 2025
FurniturePick logo

Reply from FurniturePick

Dear Toni,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Power Reclining Sofa brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

A+ company!!

FurniturePick is price competitive and the customer service is outstanding. Delivery was seamless and the gentleman were neat, knowledgeable and did a great job. Furniture was delivered in perfect condition! Awesome company!!

25 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Daria,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Bookcase Pier and Sofa Table brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

We recently ordered the Arini Panel…

We recently ordered the Arini Panel Bedroom Set from Furniture Pick — including the Queen Panel Bed, Nightstand, Dresser, and Chest — and we could not be more pleased!
We were especially impressed with the attention to detail and the exceptional value for the price. Furniture Pick made the entire process stress-free, and their customer service was responsive and professional throughout.
If you’re considering upgrading your bedroom, we highly recommend this set and this company. We absolutely love our new space!

2 June 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Rit,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Arini Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Beautiful table

Beautiful table, fair delivery process. Set up was smooth and easy.

19 June 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Sheila,

Thank you for being a returning customer. We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Esther Walnut Dining Table brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

It was an excellent experience with…

It was an excellent experience with Furniture Pick. Delivery was before than expected and well handled. Product was as described.

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Sandra,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new bedroom set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified
FurniturePick logo

Reply from FurniturePick

Dear Joseph,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new sleeper sofa brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

The team was effective an professional…

The team was effective an professional in making my purchase as easy as can be seeing that I wanted different delivery addresses an i would recommend an use you all for future purchases thanks

30 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Hilary,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Living Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Excellent furniture! Love it!

Fast delivery and furniture quality excellent.

17 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Jodie,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Living room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

5 star

Fast and reliable service.furniture looks great better than picture

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Jivan,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new dining room set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Good company to work with

The bedroom set we ordered is fantastic! Very nice looking, exactly what we were looking for. Delivery was prompt and everything came in good shape. Will definitely use you again

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Jacqueline,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new bedroom set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Prices are incredible and very easy to order.

Item arrived as quoted, in beautiful condition, and at an unbelievable low price. I was hesitant to order as I had never heard of them but now I have a list of future purchases I plan on making using Furniture Pick.
Wonderful customer service, easy to order, and well run business. Love Furniture Pick!

25 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Denise,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new TV Stand and Occasional Table bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 4 out of 5 stars
Verified

Good service

Good service

2 July 2025
FurniturePick logo

Reply from FurniturePick

Dear Andrew,

Thank you so much for taking the time to share your experience with us - it truly means a lot. We're thrilled to hear that you found just what you were looking for!

At Furniture Pick, we're passionate about making your shopping experience as easy and enjoyable as possible. From carefully curating our selection to ensuring smooth delivery, every step is designed with you in mind.

We hope your new bedroom furniture adds style and comfort to your home for years to come. Should you need anything in the future, we're always here and happy to help.

Warm regards,
The Furniture Pick Customer Experience Team

Rated 1 out of 5 stars

Stay far away from this company

Stay far away from this company. FurniturePick is completely dishonest. The so-called 5-star reviews are most likely fake or internal scams. Their furniture is poor quality and the moment you place your order, they start the scam process. They ignore return requests, even if you reach out within their stated return window. Customer service is nonexistent. Once your furniture is delivered, you can forget about getting help or a refund—they'll ghost you.

This has been one of the worst online shopping experiences I've ever had. They are fraudsters hiding behind a professional-looking website.

Save yourself the stress and spend a little more with a reliable, reputable company. I’m writing this to warn others before they get trapped in the same situation.

30 May 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Natalya,

We’re sorry to hear about your dissatisfaction and appreciate the opportunity to clarify.

Your order was delivered and assembled, the delivery receipt was signed as received in good condition, and your return request was reviewed thoroughly and addressed in accordance with our published Return Policy. As previously explained, assembled furniture and items without original packaging are not eligible for return. We’ve made every effort to respond to your inquiries and assist where possible.

We understand your frustration, but we must respectfully disagree with the characterization of our service and policies. Our goal remains to provide a transparent and fair experience for all our customers.

Sincerely,
Furniture Pick Customer Service Team

Rated 5 out of 5 stars
Verified

Honest company with great customer service

Honest company, great customer service and pricing.

18 June 2025
FurniturePick logo

Reply from FurniturePick

Dear Raphael,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new power recliner brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 1 out of 5 stars

Price not worth delivery time

I ordered a what they call "popular" bed in April of 2025. I called several times to track the order since there is no tracking information available from their website. It is the end of June 2025 and it's still not expected to arrive until mid July of 2025. They sell what they don't have in stock which is poor customer at best. Do better.

12 April 2025
Unprompted review

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