One Protect Insurance Reviews 4,861

Was okay initially, fab price first year, easy to sort out, second year renewal Spiked up the following year by nearly 8 times! (No details changed) Couldn't speak to no-one & automatic auto renew cou... See more

Long wait on Chat with no audible indication that an agent had joined. Should not have to keep looking to check for all that time. Clicked to receive a transcript but it never arrived despite my doubl... See more

The lack of a number to call to make any changes is a downside, but the live chat function works well. The live chat agents were knowledgeable and efficient at dealing with requests. Overall a good e... See more

5* for Elizabeth she sorted out my problem with No Claims Bonus upload. But! There must be a better way with communication like a contract customer service number. Hence 4*

When my car broke down recently, my telephone call was answered quickly, they quickly established who I was (no long reference numbers over the phone) and were pleasant, cheery and efficient. The re... See more

New to this company. Took out a car Insurance on the 29th Nov. I then received an email 6 days later stating I had a discrepancy on my insurance policy, and that I will be charges £42.50 administra... See more

I'd just taken out a motor insurance policy and needed the policy to start immediately, and not in 24 hrs. I got on the chat and immediately got speaking to an assistant. This was escalated to the pol... See more

I found motor insurance cheaper elsewhere and was prepared to move my policy at renewal. Charlie (CH5) offered a 3 year fixed policy that worked out cheaper with the same levels of cover including go... See more

I contacted One Protect whilst I was ill in hospital and everything felt like a big task. However I needed to make an insurance enquiry so I went via the website. The online chat facility con... See more

Simply wanted to cancel my car insurance as I’d sold my car. Expected some sort of refund as the car is insured until March but nope!….given a gobbledygook explanation and no money to be returne... See more

GB3 - Very helpful. Taking out new polices are always stressful, so when i seen NO next to commuting on my policy, i got worried. However GB3 confirmed commuting is covered under my business use. They... See more

The online chat system worked perfectly well. The chap I deal with understood what I was on about and resolved the problem straight away. I now have a simply direct debit, affordable and in mont... See more

Spoke to an adviser regarding car insurance renewal, Vienna was very helpful, professional and caring. She went through everything clearly and put my mind at ease. She is an asset to One Protect Insu... See more

After initially not having any details about my policy but finding that my email address was incorrect was inconvenient but eventually was sorted by a very efficient lady named Paige which also resul... See more

Received an e mail telling me due to a disclosure error there would be an additional fee charged to my credit card plus an admin charge. No details of what exactly or how much! A letter will apparentl... See more

Bought a new car so wanted to change my insurance. Online system said that I couldn’t so would have to cancel my policy. Charges incurred were exactly the amount left on my policy - how convenient. Ne... See more

Difficult to register as the website would not let me use my e-mail address nor set up a password. To be fair, I was doing it all for my wife who is the registered keeper and owner but it should not b... See more

Ti2 was fantastic - really knowledgable, professional and helpful. She/he completely understood my question despite it being complex, and resolved my query speedily and with best possible outcome. It’... See more

Had issues with not being able to change bank details on the portal so did the live chat talking to George who was really helpful and taken all details. I don’t like the chat groups as I’m old school... See more

My online chat today was excellent, thanks to the assistance of Lauren, user name LD7. The wait time was short and the responses from Lauren were prompt and precise. I received the information I re... See more

The quote I selected was £246.27. Paid £43.25 deposit with 11 instalments of £21.31. But after paying the deposit of £43.25, I received request for payment of 39.15 for the first instalment. I have se... See more

Broke down last night. Managed to request breakdown fairly easily. Although the recovery driver couldn’t find me initially he would have arrived ahead of expected time. Was home and all sorted within... See more

Chatted with a very helpful lady Elizabeth. She fully explained where i was going wrong ..tbh it was my own fault lol. But she persevered on and helped me. I'm so grateful 🙏 for her time and help.... See more

I was cut off twice yesterday from the chat function before I could reply to a question! I received an e mail stating there was a problem with my information and I was being charged an additional prem... See more

David A was fantastic and really went out his way to help me. I was given a cheaper quote by David A and was happy with the way he explained everything in detail and he also answered any queries I had... See more

Great experience with One Protect. Found it easy to insure and also make a change that I had to midway through the policy. When I needed to cancel JT3 on live chat was excellent. He made the process s... See more

I spoke with TJ2 and she was very helpful. I needed to cancel my policy and she spoke me through it making sure I understood exactly what was happening. Would definitely use this company again

Great price about 1/2 what I was quoted by current provider. Helpful customer service via chat once resolved they do try and sell you products

A very careful and thorough solution to a problem that had been caused by my own error. The agent was friendly and patient and ensured nothing was left unsolved.

Ti2 was incredibly professional, very responsive and really knowledgable. It was a very rare pleasure to deal with an online chat service where they really understood exactly what my (rather complex)... See more

I contacted One Protect yesterday to discuss my renewal quote. Dealt with by PS1. Very helpful and quick. I got a much better renewal figure after reviewing my requirements. Very swift process.

My experience was conducted via an online chat with Josh - JA1... my interaction was extremely helpful from the very beginning of the chat and all my questions and concerns were answered in an extreme... See more

Not great to be honest. Twice on Live Chat I've been told my evidence of no claims is ok and yet I'm still getting letters saying it's unacceptable. A third visit to Live Chat has again said it's ok s... See more

What an awesome experience with TJ1 yesterday full of knowledge & dealt with my query in an exceptional manner answering everything I asked giving clear precise instructions .....thank you so much aga... See more

It was great to have a human (Ti2) at the end of a chat facility and not a robot with preset answers. The actions we needed to take were clearly presented and the whole chat was over in just a couple... See more

I made the mistake of putting my name as policy holder when it was my husband who had the 20 year NCB. I did not have the NCB. One protect wanted an extra £150 to keep me as policy holder. When I went... See more

Agent AW1 could not have been more helpful with my medical issue enquiry.Very efficient and sorted it in quick time. Very happy with the service he gave.

i would prefer real conversation.. rather than a chat online but finaly it worked all well … finaly i could adjust my policie

Just renewed for a second year, offered me a good renewal but I found a better deal, so I contacted them to see if they would match another company and they did.

Very easy to sort out my car insurance reasonable price and happy overall with the service would use again

Toni, Tj1, dealt with my problem very efficiently, wish all customer services were as good.

9th in que so a little slow but competent reply and hopefully my refund will come through!

Your quote was competitive but just above our renewal cost. Will be in touch next year

Chat was super helpful and efficient way of managing my renewal. Would recommend. Thanks MB9!

Was 9th in the queue but it went down very quick. Chatted with BL1 who was very helpful and didn't rush me. Resolved the issue very quickly - thank you

Sorting van insurance was nice easy hardest part was live chat long time waiting in line

Agent called jack was good at with my enquiries and also mentioned extra products which will be useful for me the decide my car insurance.

EW2 was polite a friendly and very helpful supporting me with transferring the direct debit account for the policy. Thank you Elizabeth

It was very easy to online chat with "CN4" Connor who was able to answer my questions and easily navigate me through things as I am not that computer literate and very rarely use computer chat . So th... See more

GB3 is the agents username and he was excellent for me during a difficult financial time. Real credit to the business.