SpaSeekers.com Reviews 13,937

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward booking process and the user-friendly website, highlighting the ease with which they can find and book spa experiences. People appreciate the wide selection of spas and deals available, often finding exactly what they're looking for within their desired location and price range. The ability to use vouchers and the clarity of information provided during booking are also frequently mentioned as positive aspects. Consumers often commend the staff for their helpfulness and efficiency, particularly when resolving booking issues or answering queries. Many reviewers specifically mention individual staff members who went above and beyond to provide excellent service. While most customers report positive interactions, opinions on customer service appear to vary, with some experiencing delays or inconsistencies.

Based on these reviews

Rated 4 out of 5 stars
Verified

Easy booking process, we booked online. My only suggestion would be to have more accurate photos for spa experiences and for there to be a better filter option (e.g. filter out places with a hot... See more

Company replied

Rated 4 out of 5 stars
Verified

Very quick booking process, plenty of detail provided. Competitive prices. Only complaint, can’t book treatment or meal times through spa seekers so you have to call spa.

Rated 4 out of 5 stars
Verified

it was a lovely afternoon and i loved the little ger which is a great idea. our massages were really great and we enjoyed the complimentary drink 4 stars instead of 5 as, being picky, squeaky doors... See more

Rated 4 out of 5 stars
Verified

Spa experience at Leonardo Royal London St Paul's ( 4 hours), easy walk from Blackfriars station. Nice hotel. Although allocated a time slot arrived a few hours earlier and was easily accommodated... See more

Company replied

Rated 5 out of 5 stars
Verified

Really easy to book in and pay and most things were stated. I did see in the confirmation email I will now have to go phone the spa myself to arrange treatment times which would be easier done online... See more

Rated 5 out of 5 stars
Verified

Every attention to detail , a lovely last minute treat with a very pleasant sup rise. Fresh flowers, immaculately clean, patio area with blankets , pillow spray, attractive plastic water glasses, tidy... See more

Rated 5 out of 5 stars
Verified

Both my friend and I visited Eden hall for the twilight experience last night and all I can say is "Wow" - it was beautiful. We treated ourselves for our birthday and it was just what we needed. A be... See more

Rated 5 out of 5 stars
Verified

I was advised to contact the team because the hotel we were a large party (6) and the wanted to go to was not showing availability for that many people. The Booking Advisor I dealt with was very helpf... See more

Company replied

Rated 5 out of 5 stars
Verified

I booked for a full body massage for my birthday. I was given a warm welcome and was introduced to Elizabeth, a very experienced therapist. After the consultation she said I could have the fu... See more

Rated 5 out of 5 stars
Verified

Very easy to do and all the booking was done at the relevant hotel spa. Although the jacuzzi was out of action, had a enjoyable afternoon using the gym, pool, sauna and steam room followed by a treat... See more

Rated 5 out of 5 stars
Verified

So easy to book great website lots of info AND GREAT PRICES 👍 my go to site when I feel like a night away or a pamper x Booked many times highly recommended

Rated 5 out of 5 stars
Verified

Easy to use site with comprehensive information and price guide. Quick response once booked from Spa with follow up info, so would highly recommend.

Rated 3 out of 5 stars
Verified

Great location and venue, the Spa was adequate in the facilities offered. Had to wait at reception of the Spa for quiet a while before being attended to (the experience was the same when ringing to... See more

Rated 3 out of 5 stars
Verified

The entry to the facilities at the Hilton Spa were lovely. Inviting, warm and clean. The pool itself is well heated and it was very ambient. I would give that aspect 5 stars. However, the afternoon te... See more

Rated 5 out of 5 stars
Verified

I rang the helpline with a few queries, they were very well informed, nothing was to much trouble very polite. The cancellation cover is excellent for peace of mind, much better than hotels when booki... See more

Rated 5 out of 5 stars
Verified

Spa seekers is so easy to navigate and they always have deals going for my fave spas. I’ve been using them ever since I started going to spas, I’ve recommended it to everyone I know who like things li... See more

Rated 5 out of 5 stars
Verified

Love SpaSeekers. Always use them when booking a Spa day. great website, easy to use and access the information. Live chat is excellent and they are able to answer any questions quickly and correctly.... See more

Company replied

Rated 4 out of 5 stars
Verified

Lovely lady doing the treatment Lovely lady front of house in restaurant Meet and greet lady in spa,not so friendly .nice lunch They need ti answer the phone on reception. Phoned 3 times le... See more

Rated 5 out of 5 stars

My partner made a mistake with guest names on booking a spa for my birthday tomorrow, literally booked last night, phoned today and spoke to chanel and she was absolutely amazing and had everything so... See more

Company replied

Rated 5 out of 5 stars
Verified

We booked an experience via spa seekers. Unfortunately, the indoor spa facility was closed due to unforeseen circumstances. We therefore chose to cancel our booking. Ellenborough Park contacted Spa S... See more

Rated 4 out of 5 stars
Verified

The reset spa day is good value and I would do it again. The gym, pool and spa facilities are nice and it makes for a relaxing day. The Manor bar for lunch is pleasant and the food was lovely. My onl... See more

Rated 5 out of 5 stars
Verified

Spa seekers is my go to for all my spa trips the deals are amazing and you can mostly trust the love availability as long as you book with plenty notice. They can always find you something else is the... See more

Rated 5 out of 5 stars
Verified

Katie was fantastic, talked me through everything, rang back when she said she would, just excellent, professional service. Thank you.

Rated 3 out of 5 stars
Verified

I thought Booking was going smoothly online until when I got confirmation all what I had selected ‘Arrival Time, Choice of Treatment’ were completely didn’t from what I selected. Was not impressed.

Rated 5 out of 5 stars
Verified

I originally planned a spa day last September but had to cancel last minute. I had insurance so was given a gift voucher for the full amount which was valid for 12 months. The whole process was very... See more

Rated 5 out of 5 stars
Verified

We had a wonderful stay via SpaSeekers using Tesco vouchers as a part payment. It was really easy to book and thanks to the Worsley Park we enjoyed a high quality experience.

Rated 5 out of 5 stars
Verified

Spoke to Rebecca about a group booking for 8 of us, and she was really helpful and got us booked up for what we wanted. All contact was done via email which I found great but gave me the option of cha... See more

Company replied

Rated 5 out of 5 stars
Verified

When I couldn’t find my reference code I rang the helpline and a young man called Harry helped me out, he was lovely and a credit to spaseekers.

Rated 5 out of 5 stars

We had a spa day experience whilst on holiday in St Ives. The massage was incredible and the staff were all so polite and attentive. Would highly recommend.

Rated 5 out of 5 stars
Verified

Very easy to book with clear information about the spa package I was interested in. The only improvement during booking would be if there was information about extra treatments you could book

Rated 5 out of 5 stars
Verified

I ordered an e-voucher for our daughters birthday. It was delivered early on the day of her birthday. Excellent. Very impressed

Company replied

Rated 5 out of 5 stars

Sheaelle who sorted my query was absolutely amazing, patient and efficient. Sorted my problem and helped me get an amazing package booked. Lovely asset to the team. Thank you ☺️

Rated 5 out of 5 stars
Verified

It was really easy to book and was a great deal, the experience itself was lovely and relaxing too!

Rated 5 out of 5 stars
Verified

It was really nice to be able to join in the aqua aerobics with a friendly crowd and lovely bubbly instructor. My therapist was lovely, chatty friendly and very professional. I think some areas n... See more

Rated 5 out of 5 stars
Verified

Brilliant. Typed in spa overnight with food and treatment and this was the only site offering this in the location and price range I was looking for. Lots of choices and packages.

Rated 4 out of 5 stars
Verified

Straightforward to book, not glitchy like some sites. Clear photographs of hotel and details of spa day. Received confirmation immediately payment went through; always reassuring!

Company replied

Rated 3 out of 5 stars
Verified

really struggled on mobile to actually book took 5 attempts atvone point actually booked me in for 3 packages site might be better on computer

Rated 5 out of 5 stars
Verified

Quick reply via email when I encounter a payment error. Very simple and easy process with fantastic communication.

Rated 5 out of 5 stars
Verified

Katy made it very easy for me to complete my booking when the online options did not cover what I needed

Rated 5 out of 5 stars
Verified

Very well designed and easy to follow website, very efficient and great contact with the hotel we book with.

Rated 5 out of 5 stars
Verified

Booking easy, as a large group had to do this directly with an agent. All very easy all questions answered. Pretty straight forward

Company replied

Rated 5 out of 5 stars
Verified

I spoke to Emily a spa seekers. As I had made a mistake with my booking. She couldn’t be more helpful. She sorted my issues ( my fault) not once but twice.

Rated 5 out of 5 stars
Verified

Cheaper than direct formbyhall website anyway . First time I have used this

Rated 5 out of 5 stars
Verified

Simple booking process, great communication and all went well with our spa visit.

Rated 5 out of 5 stars
Verified

Fantastic money saving deals beutiful place to book for recharge our body's so excited to experience a day there

Rated 4 out of 5 stars
Verified

Helpful staff members, food lovely, comfy room. Delightful hotel.

Rated 5 out of 5 stars

Superb service from Sheaelle and Harry Thank you so much to both Sheaelle and Harry for their help with my booking! I had issued my end but they both went out their way to help me resolve it at d... See more

Rated 5 out of 5 stars
Verified

Wonderful experience, the perfect place if you are looking for peace, divine massage and an oasis of paradise in the inner courtyard.

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Company details

  1. Skin Care Clinic
  2. Health Spa
  3. Spa
  4. Spa Resort

Written by the company

The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.

Find your indulgence with SpaSeekers

Written by the company

Best Price Guarantee on UK wide spa experiences
Choose from our nationwide selection of spa experiences including: Spa Day & Breaks, Deals & Gift Vouchers
Spa Gift Vouchers from just £25
Redeemable UK wide at around 500 locations
Award winning customer service
Free impartial advice & booking service
Specialists in group bookings
Book online or by phone
Instant gift vouchers from £25

Contact info

  • 4 Villiers Court, Copse Drive, Meriden Business Park, CV5 9RN, Coventry, United Kingdom

  • www.spaseekers.com

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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Replied to 20% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Really easy to book

Really easy to book. Good communication from the spa and the whole day was just wonderful. The staff at the spa and health club were super friendly and helpful and really kind to me when I was there on my own. The treatments were great and the private hot tub was just wonderful and so relaxing that I fell asleep straight afterwards. Lovely relaxation areas inside and out and i loved the pool and sauna. Wonderful super relaxing day

7 October 2025
Rated 5 out of 5 stars
Verified

Easy to make the booking

Easy to make the booking. Information on our chosen spa experience accessible and various options available to provide choice. Excellent value for money too.

8 October 2025
Rated 5 out of 5 stars
Verified

Blue Light Discount

I found the website through the Blue Light App and was very happy with the prices that were offered. I also managed to forget to add the discount code and when i contacted them they were very quick to help me process a refund for the difference.

7 October 2025
Rated 1 out of 5 stars
Verified

Terrible experience! DON’T USE OR TRUST!

Terrible experience!! I booked a spa package and, as the confirmation email from Spa Seekers stated, I called the spa to book in treatment times. I was then told that there wasn’t a booking under my name. Confused, I contacted Spa Seekers and told them what had happened, funnily enough 2 minutes after I sent Spa Seekers that email they emailed me (not a reply) as if I hadn’t sent an email already to say they’d contacted the hotel and there were no slots available. Well…that certainly seemed like a coincidence to me that I’d just sent an email saying I apparently had no booking (even though they took money out of my account) before they sent me that. It’s pretty obvious what happened: they hadn’t booked what they’d sold me and then tried to lie and cover it up when the hotel was fully booked. Then, hilariously, they tried to offer me something which I knew had the value of half of what I paid or a voucher. I made them send me a full refund due to their terrible service and lies. Also when I asked them to call me I could tell they were pretending they couldn’t hear me on the first phone call and when I called them out on this they called me again and funnily enough could hear! I’ve ended up booking direct with a spa but unfortunately I’ve now missed out on the spa I wanted and it’s all Spa Seekers fault!

1 October 2025
Rated 5 out of 5 stars
Verified

Wonderful service

Wonderful service from Ali. Friendly, professional and explained everything thoroughly.
Would definitely use the service again.

7 October 2025

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