DHL Express UK Reviews 71,566

Had a delivery booked to a pick-up point as I would not be at home. However when the driver arrived he marked the parcel undelivered due to the premises being closed? Of course I had no way of predic... See more

Apart from the endless alerts about the imminent arrival of my parcel, DHL did what they are supposed to do. I am not sure what purpose the multitude of emails and WhatsApps serves - telling me every... See more

We received a number of texts, messages and emails telling us we were getting a parcel delivered from a company in Austria from which we had NOT ordered!! We were suspicious as there are a lot of scam... See more

Very thorough in letting me know when and how the delivery takes place. Followed my instructions correctly as I knew I wasn't going to be in. Thank you.

We were supposed to receive the package in the morning and I made sure either myself or my neighbour would be in, then we didn’t get it and no message till late afternoon around 3pm!!!! To say driver... See more

I was assured that my garage door parts would arrive next day, before midnight (30 Sept) I remained at home - the part was too big to leave safely. Later I was contacted and told there was a holdup.... See more

Got text messages for exactly delivery time between 14:00-16:00, so I wait at home, couldn’t go out. Eventually 19:21pm got the delivery. It wasted me half day for nothing. I see the van very closed t... See more

I want to give special thanks to my DHL driver who delivers in the E14 area. Always professional, punctual, and friendly — every delivery is handled with great care. Packages arrive on time and in per... See more

Fantastic service. You can always count on DHL. DHL Express service had my parcel delivered from South Africa to my home in the UK within 3 days as well as within the stipulated time given for deliver... See more

Not very good service as this should have been delivered yesterday and driver mentioned he had came to the address but no one answered which was a total lie as I stayed in all day to wait for this par... See more

Really superb service, even though all the roads in Beckenham around my address are closed due to a massive fire your driver managed to get the parcel to me. Delighted with him&DHL unlike Yodel who a... See more

I was away from home, and needed a piece of audio gear urgently for a project. My address is complex, as I'm staying in a friend's apartment, and ordered for delivery there. I was concerned how DHL wo... See more

I purchased an item online,which wouldn’t be delivered before I left for a holiday. When receiving a email from DHL l noticed options, if going on holiday they could hold package and delivery till a... See more

I ordered a parcel from Austria to the UK on 30/09/25, and it arrived on 03/10/25 three days earlier than the estimated delivery date. I was in a rush to receive the item before going away on the 7th,... See more

Ordered a very expensive item from TOKYO, JAPAN, and I was sent an invoice for customs duties within 24 hours by DHL EXPRESS. I paid immediately. I received the item, hand delivered, with no hassle to... See more

Plenty of info about predicted time and date of delivery - but when it comes a day early and I'm planning to be in the following day - we are slightly at odds! Otherwise - thank you for the early deli... See more

I usually have one delivery per month with dhl express service each time it has been excellent.they always deliver on the day stated and within the delivery 2 hour time slot they give.and the delivery... See more

Delivered in good condition within promised time frame. In addition the delivery man rang the doorbell and waited to hand over the parcel rather than just dump it outside the door without advising del... See more

Jamie was a star. He has a great personality for dealing with the public. He rescued a shoe that fell out of one of my boxes. He carried the boxes up three flights to my door. He's alert and smart. A... See more

Kept informed throughout the delivery process. I gave a safe place to deliver my parcel and they left it exactly whrre I asked them to even though it was on the 3rd floor Other delivery drivers refus... See more

Left at the wrong address, when the name of my house is clearly labelled on the front gate on the main road. Did not request a signature despite being a signed-for delivery.

Really appreciate the experience with DHL. I am not a native user of delivery service more old school but then DHL make it easy and clear for me to understand it and facilitate my daily routine . Also... See more

I was really impressed that the item was delivered sooner than expected. The communication was great from order to delivery. The driver noted the special request for placement in the safe location... See more

I opted to have my delivery left in a safe place (in case I wasn’t here). When the delivery driver realised that I was here he came to the back door (we don’t use our front door) to deliver the parcel... See more

Next day delivery. Excellent online process via whatsapp/ email which is intuitive and easy to use. It was easy to set desired delivery location as i was not in the house. My parcel was delivered at a... See more

I have the same person deliver my parcels. He is always on time, polite, friendly, professional and warmingly, personable. Which is a skill set that fosters trust, and respect. He clearly cares about... See more

They keep you informed, they deliver on time and always provide a professional and friendly service. When we order online we always try to check the carrier and if its DHL it always makes us feel the... See more

well informed prior to delivery of delivery day and time slot. Delivery was made undamaged within time slot by professional friendly driver. Great job DHL. 5 STAR SERVICE. Keep up the good wor... See more

I ordered the case and lips bag combo. The case has arrived and is excellent for size, colour quality and design, however the lip bag has not arrived. There is also no reference to it on the invoice... See more

Unfortunately I wasn’t home to sign for the parcel as I was expecting the delivery on Friday 3rd After finding out that the delivery is today , I left instructions to where to leave my parcel and it... See more

I rescheduled my package for a different address and different day. I received it to the address I changed it to (which is great) but 3 days early! Lucky someone was home to open the door! Eapecially... See more

Delivery itself was fine. I do think it a bit "off", having accepted a substantial premium in delivery charges from the sender for DHL to bombard the addressee with no fewer than SIX emails and SMS... See more

Fantastic service, I received several messages from DHL to tell me that my goods had been sent, then when to expect delivery. My parcel turned up when DHL said it would and at the expected time. Well... See more

I received both an email and a text from DHL advising me that the parcel had been delivered. As I had not received it I first of all called the company who had sent the parcel and then I called DHL wh... See more

Arrived on time and the delivery driver was as friendly, courteous and kind (gave our dog a dog treat). Couldn’t recommend the delivery man higher (should be getting an MBE) - very pleased! 😊👌

Delivery was on time and received a 2 hour window the morning of the delivery day which was helpful. Package was delivered safely and in good condition. Delivery driver was rude and impatient, maybe h... See more

Delivered promptly from Selma, Texas. Arrived on a day when no one was home to accept delivery, but easy to rearrange delivery via DHL website.

I had absolutely no problems with DHL. Everything went as planned delivery on time driver very pleasant goods pack well Happy Customer 👌

Delivery arrived earlier than had been suggested by the vendor, but exactly to the schedule notified by DHL. With care. I have NEVER had a delivery problem with any parcel delivered by DHL and am fu... See more

It's so useful being able to arrange a safe place without a signature. Also, the delivery drivers are excellent - always pleasant and well informed about the safe space info.

Driver was courteous and warned my daughter about the weight when he handed the parcel to her. DHL online system advising parcel status was accurate and informative.

Delivery was a “Signed for” service yet no signature was requested. When I looked on the DHL website, the delivery information claimed that I had signed for it so presumably the delivery person forged... See more

Firstly. Fantastic package such as German style. Secondly, fantastic delivery such as DHL-German delivery style. I strongly recommend this seller with DHL courier delivery. Thank you so much. My cust... See more

I received a 5 star service today! I was given notifications from the very start and the whole way through. The driver was very professional and polite and on time! This is the way delivers shoul... See more

I had left instructions for the parcel to be left in the front porch (which is covered) but they left it in the open behind a bin because that was close to the gate!!! Thank goodness it wasn’t rainin... See more

Was supposed to be signed for but no chance to do that as it was deliverd to the downstairs level of my block on flats and not even brought up to my flat.

Very prompt delivery. Informed of approx time to expect the delivery and delivered within the time frame advised. No quibbles with service. Very good

Very good. Not had DHL before. Courier tucked parcel on doorstep behind some plants, out of sight to passers by.

An excellent service in getting my product to OM Systems in Portugal within 2days to be mended and being delivered back home in a similar manner one it was fixed. DHL informed of its whereabouts at a... See more

I was delighted with my parcel delivery. I realised that I would be out during the estimated delivery time, but the link on my email made it easy for me to leave alternative instructions for the driv... See more