DPD UK Reviews 2,229,379

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting promptness and careful handling of parcels. Many highlight the courteous and professional demeanor of the drivers, with some even mentioning specific individuals who went above and beyond. Consumers appreciate receiving timely updates and notifications about their delivery status. However, some people report issues with deliveries being left in less than ideal locations, occasionally causing inconvenience. A few reviewers mentioned problems with damaged packaging or missing items, alongside concerns about the ability to redirect parcels. Despite these issues, the overall sentiment remains positive, with many considering this company to be among the best in the industry.

Based on these reviews

Rated 5 out of 5 stars
Verified

Find DPD keep you well informed and love you can see exactly where your courier is and what stop you are. Always on time and friendly. As someone with severe anxiety disorders I find this is so much e... See more

Rated 5 out of 5 stars
Verified

This delivery person Martin is always friendly with a ready smile. Remembers your problems & joys. Doesn't tarry as he's got lots of parcels to deliver but still manages to make you feel special. Wort... See more

Rated 5 out of 5 stars
Verified

DPD are the best delivery company out there, email this morning saying delivery between 9.23 & 10.23 Email at 9am to say driver is 30 minutes away, email at 9.30 to say driver is 2 minutes away. 9.3... See more

Rated 4 out of 5 stars
Verified

Generally and overall good, however drivers need to bring parcels to the property rather than leaving them in the garden just because they are heavy. this cause many issues especially if it's raining.... See more

Rated 3 out of 5 stars
Verified

Food box delivery treated without due care & attention. Box left on it's end with the heaviest part at the top, resulting in all fresh items inside being squashed / packaging split. Really disappoint... See more

Rated 5 out of 5 stars
Verified

I'm always grateful when I learn that items I buy are being delivered by DPD. They give a one hour delivery slot and ALWAYS deliver during this 60 minutes. The way DPD approaches its deliveries is in... See more

Rated 5 out of 5 stars
Verified

Excellent service. Parcel was delivered with care and placed inside my home by Sam the courier who was very pleasant and helpful. I have always found DPDUK's service to be reliable, with parcels handl... See more

Rated 3 out of 5 stars
Verified

Ordered Ugg boots from Ugg on Tuesday morning due for delivery Wednesday. DPD delivered to safe place at 07:51 Wednesday morning- photo to confirm. My partner went to retrieve them about an hour late... See more

Rated 5 out of 5 stars
Verified

Package delivered on time and in good condition. But DPD suffers from that most British of shortcomings…i.e. leaving the most important thing unsaid. You send emails telling me about unimportant e... See more

Rated 3 out of 5 stars
Verified

The speed of delivery was great however inside the items were not packed very well and one packet of black ink spaghetti was torn open which wasn’t very good to receive I have tried requesting havi... See more

Rated 4 out of 5 stars
Verified

DPD are usually efficient & on time but I have had a few issues but I think it depends on the driver if it’s Kevin he’s always on time very polite professional & helpful as cannot lift anything too h... See more

Rated 4 out of 5 stars
Verified

Good communications via messages and email, even though I was expecting to hear about delivery sooner. Delivery made early in hour slot as predicted. Driver rang doorbell and spoke to me to confirm... See more

Rated 5 out of 5 stars

My delivery arrived with a very helpful driver Jamie today who supported by lifting items into kitchen. I was greeted by a friendly driver and was kept updated on this redelivery. He restored my tho... See more

Rated 5 out of 5 stars
Verified

Today’s delivery of Scottish fresh fish was excellent. DPD always deliver bang on the allocated time slot, it’s so useful having the 1 hour slot. Drivers are courteous. Never had any problems. I thin... See more

Rated 5 out of 5 stars
Verified

Delivery arrived well within the time stated. Driver was friendly, very helpful and offered to carry the fairly heavy box inside for me and made sure the door was shut behind him. He had also rung th... See more

Rated 5 out of 5 stars
Verified

Desmond is a lovely bloke. He delivers on time, always has a smile and kind word for everyone. We had a problem with ice melting in the delivery and the box becoming damaged, but this is down to Hello... See more

Rated 5 out of 5 stars
Verified

Shaun the delivery driver is outstanding, he is efficient, pleasant and always on time. If all DPD drivers were as good as Shaun you could rest on your laurels, however your service as a whole is u... See more

Rated 5 out of 5 stars

Always know that if I’m getting a parcel delivered by DPD it’s in good hands. We have a regular driver called Jordon from Leeds & he could do with teaching all the other Amazon delivery drivers how to... See more

Rated 5 out of 5 stars
Verified

Simply the best delivery company in the UK - always have been on the right day and within the right time slot, polite and professional - what's not to like. I wish more retailers would use them and n... See more

Rated 5 out of 5 stars
Verified

As good as I've come to expect. Driver was very good with the vociferous - but not aggressive - dog, and handled her attempts to deafen him by allowing her to sniff his hand. She didn't stop barking,... See more

Rated 5 out of 5 stars
Verified

Along with my intended parcel, that arrived promptly, there was a mix up with another parcel that had my address but no name from a sender I didn’t know. DPD delivery guy was very helpful in attempt... See more

Rated 5 out of 5 stars
Verified

DPD are always on time, having sent through a delivery time slot beforehand. Their app works well and us easy to navigate. Drivers are always courteous and friendly. Parcels are always handled ca... See more

Rated 5 out of 5 stars
Verified

Abdiqadar was friendly and concise, just what you need. He is fully trustworthy and reliable. He has delivered to me on numerous occasions. He is a credit to DPD. Wonderful service, kept me up to date... See more

Rated 5 out of 5 stars
Verified

DPD were bang on time suggested in their email to me. Plus the driver was extremely helpful to me getting the very large package into my home but also opening the package and took the 2 very large bag... See more

Rated 3 out of 5 stars
Verified

I was in but he didn't leave it in the safe place in the porch by the back door and knock but left it just inside the gate and went. Saw him go quickly. It is insufficiently safe left by the gate... See more

Rated 5 out of 5 stars
Verified

Excellent service - I have just unpacked my mattress topper which I had only ordered yesterday. It was very easy to unpack - all in perfect condition and is now lying flat and ‘breathing’ on our bed.... See more

Rated 5 out of 5 stars
Verified

Great service as always Ordered my coffee from Nespresso yesterday and DPD delivered it this morning in time for my 10:30 coffee break. Service from PDP has always been excellent and wouldn’t us... See more

Rated 5 out of 5 stars
Verified

I consider DPD the best courier service in the UK, slightly ahead of evri because their app keeps you notified in real time when your parcel will be delivered and above all provides a GPS map of the c... See more

Rated 5 out of 5 stars
Verified

Arrived on time Excellent 5☆ service Pandeep went above and beyond by putting my heavy package inside my door and checking I was ok with it (Thankyou) Respectful of my property Friendly manner

Rated 3 out of 5 stars
Verified

Whilst the driver arrived on time he didn't speak or aknowledge me when i opened the door, just photographer the box and walked away. Our usual driver Marius is lovely and friendly in comparison.

Rated 5 out of 5 stars
Verified

Much improved experience from the last few deliveries. I had a visit from one of DPDs troubleshooters who apologised for the problems I'd had and assured me that it wouldn't happen again. I'm happy... See more

Rated 5 out of 5 stars
Verified

Driver was exceptional. He called in advance to check I would be in. When he arrived, extremely professional, polite and pleasant. He used a wheelie cart to help me get all of the heavy boxes inside.... See more

Rated 5 out of 5 stars
Verified

Where I live (Devon) DPD are one of the most reliable courier companies. I'm always reassured to know it's them delivering to me. Today's driver was on time, polite & parcel delivered in excellent co... See more

Rated 5 out of 5 stars
Verified

The best courier service in my area. Professional delivery with active tracking map app makes DPD the best. They’ve never not delivered in the window promised. Very happy with any retailers using DPD.... See more

Rated 5 out of 5 stars
Verified

Very happy with the service. The delivery driver Kelson took care with my parcel as there are a number of stairs up to my front door. I appreciate being kept informed of delivery and parcels always de... See more

Rated 5 out of 5 stars
Verified

Lee. The delivery driver who delivered a phone today, that I ordered for my son was excellent & polite & very helpful. Although it was not being delivered to my address, he delivered an excellent... See more

Rated 5 out of 5 stars
Verified

DPD are certainly my favourite delivery firm. Item purchased from Yorkshire yesterday….delivered in perfect condition to South Wales at 9.30 this morning. An amazing service. Thank you!

Rated 5 out of 5 stars
Verified

Great delivery driver, managed to find house with no problem, by passed dog, and placed parcel in ajar porch door, went above and beyond, thanks

Rated 5 out of 5 stars
Verified

Well informed of progress of delivery. Arrived between specified times and driver was polite. Thank you from Western Australia. My cousin is very happy with your service. Well done,

Rated 4 out of 5 stars
Verified

Very timely delivery, but I hadn't seen the text/email describing timing, etc. so driver had to wait whilst I picked up the return package he was collecting.

Rated 5 out of 5 stars
Verified

Excellent experience. My parcel was delivered within my two hour slot and the package was undamaged, and carefully handed over at the door. The driver was friendly and business like.

Rated 3 out of 5 stars
Verified

The delivery was ok. You need to work on the customers ability to redirect a parcel to a local parcel shop. I was never able to complete this and this would have reduce your drivers attending my addre... See more

Rated 5 out of 5 stars
Verified

Female delivery driver!! Exceptional!!! Waited for me to open the door, handed me my parcel after taking a photo rather than just leaving for me to pick up. Wished me a nice day, couldn’t ask for bett... See more

Rated 5 out of 5 stars
Verified

Augustin is one of two couriers that others need to look up to. Please don’t ever take him away from delivering to my address. He’s professional, polite, reliable and handles all my deliveries with ca... See more

Rated 3 out of 5 stars
Verified

I was supposed to have 2 parcels delivered, from the same distributor, but only one delivered. When I asked the driver where the other one is they said they haven’t got it, didn’t doublecheck their va... See more

Rated 4 out of 5 stars
Verified

Delivered on day and time estimated but instead of leaving the three boxes at my usual back door drop point they were left on the path just inside my small gate which required me to use a sack truck t... See more

Rated 5 out of 5 stars
Verified

Delivery was good, a day earlier than expected. Packaged was in very good condition, within time frame quoted, driver was courteous, and followed instructions. Very happy using dpd.

Rated 5 out of 5 stars

Dpd went downhill for a while a few years ago but I have positive experiences with them especially Owasis who delivers regularly to me in Epping area. I've had some terrible experience with othe... See more

Rated 5 out of 5 stars
Verified

The best delivery courier I've used. Always on time, if for whatever reason they get delayed they email you ( only happened once ). They have precise tracking by telling you which stop you are and whi... See more

Rated 5 out of 5 stars
Verified

It was nice to receive updates on when parcel would be delivered, so that I could plan accordingly. The delivery guy was well presented in DPD uniform, which was clean and recognisable. The guy knocke... See more

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Company details

  1. #20 of 40 best companies in Courier service
  2. #22 of 39 best companies in Logistics service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.

DPD UK

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2M reviews

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Replied to 29% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Driver just dumped parcel behind bin…

Driver just dumped parcel behind bin outside my gate. He couldn’t be bothered coming through gate to the front door a matter of a few steps. I had been tracking him so was waiting for him to knock, next thing a message showed that he’d delivered and handed over. Not true.

12 October 2025
Rated 1 out of 5 stars

Appalling Customer Service

The company I ordered from uses this company . My parcel was due Saturday with a 1-hour time slot .It arrived at the DPD depot at 8.33 am .
I rang them later for an update , the person was talking over me. The parcel was still at the Depot .
4 and half hours later it was still at the Depot ?
Then I did the chat thing , I was 37 in the Queue ! with a 22 minute wait time .
My update from this messaging was …Sorry Your parcel is at our delivery Depot due to unforeseen Circumstances .
I waited in Saturday and Sunday . What a waste of my precious time .
I did all the work to find out what was happening .
My parcel was delivered this afternoon , Sunday.
I have no trust in DPD , the other week they delivered a parcel coming to me ,to the wrong address !! The photo was of a a house front door . I live in a Flat , he asked if it was possible for me to look around the neighbourhood as it was very near where I live !!
Recently DPD left my upstairs neighbours parcel out the front of the building not inside . I noticed it , took it inside and gave it to her . She told me it had food inside !

10 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Delivered on time and helpful driver

We'd ordered a travel system for a new baby for next day delivery. The driver turned up during the allocated time and even helped bring everything into the house as the boxes were fairly large and heavy.

10 October 2025
Rated 2 out of 5 stars
Verified

Never check “safe place” requests

Delivered on time as they do 9/10 times. However when I haven’t been in and I have requested a special delivery location , it’s never put there. And instead it’s left on my doorstop. A few weeks ago my parcel was stolen, please read the requests for safe locations for parcel.

12 October 2025
Rated 5 out of 5 stars
Verified

Delivery

The 2 people I have had alway deliver with respect, put parcel nicely on door step then rings the ball always polite when answer the door by far the best delivery company than the others out their

12 October 2025
Rated 1 out of 5 stars
Verified

Not following instructions

"If not at home" instructions not followed. Driver left parcel in front of the front doors. he suppose to have instructions on his tablet where to leave it, also i left big placard on the doors to tell him where to leave it but he just left expensive parcel in front of the door facing street, roughly 5 meters away from public footpath. Unacceptable.

11 October 2025
Rated 1 out of 5 stars
Verified

Didn’t follow delivery instructions

Didn’t follow delivery instructions ! Left on doorstep again! Apparently rachel accepted delivery ! She didn’t drivers are just reading the addressee name and putting that down! It’s not difficult to follow the delivery instructions to leave the delivery in the storage box

12 October 2025

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