Find DPD keep you well informed and love you can see exactly where your courier is and what stop you are. Always on time and friendly. As someone with severe anxiety disorders I find this is so much e... See more
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Review summary
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Based on these reviews
Company details
- #20 of 40 best companies in Courier service
- #22 of 39 best companies in Logistics service
Written by the company
We appreciate all of your feedback and will always seek to assist if you have any problems. Just send an email to socialmedia@dpd.co.uk with your parcel reference number and a phone number, and we'll look into any issues you have.
DPD UK
Written by the company

Contact info
Roebuck Lane, B66 1BY, United Kingdom
- www.dpd.co.uk
Replied to 29% of negative reviews
Typically replies within 24 hours
Driver just dumped parcel behind bin…
Driver just dumped parcel behind bin outside my gate. He couldn’t be bothered coming through gate to the front door a matter of a few steps. I had been tracking him so was waiting for him to knock, next thing a message showed that he’d delivered and handed over. Not true.
reliable
We get regular food deliveries via DPD and at first there were some issues but it has been good for many months now
Appalling Customer Service
The company I ordered from uses this company . My parcel was due Saturday with a 1-hour time slot .It arrived at the DPD depot at 8.33 am .
I rang them later for an update , the person was talking over me. The parcel was still at the Depot .
4 and half hours later it was still at the Depot ?
Then I did the chat thing , I was 37 in the Queue ! with a 22 minute wait time .
My update from this messaging was …Sorry Your parcel is at our delivery Depot due to unforeseen Circumstances .
I waited in Saturday and Sunday . What a waste of my precious time .
I did all the work to find out what was happening .
My parcel was delivered this afternoon , Sunday.
I have no trust in DPD , the other week they delivered a parcel coming to me ,to the wrong address !! The photo was of a a house front door . I live in a Flat , he asked if it was possible for me to look around the neighbourhood as it was very near where I live !!
Recently DPD left my upstairs neighbours parcel out the front of the building not inside . I noticed it , took it inside and gave it to her . She told me it had food inside !
By far the best
Plenty of notification, delivered on time, driver helpful and courteous.
Brilliant.
Delivered on time and helpful driver
We'd ordered a travel system for a new baby for next day delivery. The driver turned up during the allocated time and even helped bring everything into the house as the boxes were fairly large and heavy.
Never check “safe place” requests
Delivered on time as they do 9/10 times. However when I haven’t been in and I have requested a special delivery location , it’s never put there. And instead it’s left on my doorstop. A few weeks ago my parcel was stolen, please read the requests for safe locations for parcel.
Was delivered in the time that I was…
Was delivered in the time that I was told,
And very professional.
I didn't receive the food
I didn't receive the food, not a call. I have paid £62 online already. Please look into it.
Delivery
The 2 people I have had alway deliver with respect, put parcel nicely on door step then rings the ball always polite when answer the door by far the best delivery company than the others out their
Not following instructions
"If not at home" instructions not followed. Driver left parcel in front of the front doors. he suppose to have instructions on his tablet where to leave it, also i left big placard on the doors to tell him where to leave it but he just left expensive parcel in front of the door facing street, roughly 5 meters away from public footpath. Unacceptable.
Didn’t follow delivery instructions
Didn’t follow delivery instructions ! Left on doorstep again! Apparently rachel accepted delivery ! She didn’t drivers are just reading the addressee name and putting that down! It’s not difficult to follow the delivery instructions to leave the delivery in the storage box
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