Goodtogoinsurance.com Reviews 17,578

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices, especially considering coverage for pre-existing medical conditions. People highlight the user-friendly website and the straightforward quote process. Consumers also value the option for paperless documentation and find the policies clear and easy to understand. The helpfulness and politeness of the staff are frequently mentioned, with many reviewers appreciating the ability to speak to a real person. The ease of updating health information and obtaining quotes is also a plus for returning customers. Overall, individuals find the service efficient and the team knowledgeable.

Based on these reviews

Rated 5 out of 5 stars
Verified

Really helpful with medical screening, double checking things with the medical team, including making sure I was happy with the wording on endorsements. Didn’t feel rushed or under pressure. Good expl... See more

Rated 5 out of 5 stars
Verified

Representative was knowledgeable answered question's politely - not pushy - very patient Put me at ease - didn’t make me feel stupid for not being able to do on line She’s definitely an asset t... See more

Rated 5 out of 5 stars
Verified

This is the 4th time I have insured myself with Good To Go. As it is the 1st time I am going on a cruise I did look at other travel companies cruise packages on line to get an overall idea of pre... See more

Rated 5 out of 5 stars
Verified

Goodtogo travel insurance provided cover for both myself and wife at a competitive price. Even with our medical issues they were still very good value for money. They also supply everything you would... See more

Rated 4 out of 5 stars
Verified

Easy to set up online but unhappy when told a 10% discount would be applied if the policy as bought that day , and that turned out not to be the case !! Yes some discount was applied but the reason g... See more

Rated 5 out of 5 stars
Verified

Your agent Priti was fantastic, very good dialogue, very pleasant and kmowledgable in fact it was the best transaction that I have ever had Priti is a credit to your company and because of her I will... See more

Rated 4 out of 5 stars
Verified

Not using online ordering often, was a little confusing for myself but got there in the end. My brother in law recommended yourselves & I tried to redeem his reward voucher but could not see a way to... See more

Rated 5 out of 5 stars
Verified

All I can say is that my details for my insurance is straight forward and not a lot of health issues. I am lucky so therefore paid the insurance and hope for the best. No problem doing it online w... See more

Rated 5 out of 5 stars
Verified

Straightforward process, nice and easy and quick to take out a travel insurance with pre existing medical conditions. Not too many questions but relevant ones. Very fair price

Rated 4 out of 5 stars
Verified

Straight forward questions. Have heard a few claims dismissed for miniscule omissions by insured so will reserve judgement if I have to make a claim. Heaven forbid. However very simple to arrange hol... See more

Rated 5 out of 5 stars
Verified

This company seems to have covered conditions etc, at a very reasonable price, was certainly advantageous to take a yearly policy for us. Hoping we don't have too, but the proof would come if we had t... See more

Rated 5 out of 5 stars
Verified

I have a number of medical conditions and it's easy with goodtogoinsurance to enter them as it breaks down the process with a series of questions and then you get a quote which seemed reasonable to me... See more

Rated 4 out of 5 stars
Verified

easy to contact with some questions i had about medical things, did not appreciate been told "that your not listening" but we got there in the end. she was more interested in upselling to the Gold and... See more

Rated 3 out of 5 stars
Verified

I find completing the questionnaire painful. The idea i talking to someone on the phone to should give a human touch to conversation but still have to answers to the boxes which I find very annoying.... See more

Rated 5 out of 5 stars
Verified

Very simple process, especially as we've used the company before and nothing's changed. We have medical issues and they are all covered, too. Excellent service.

Rated 5 out of 5 stars
Verified

Very easy to buy insurance from you, thanks - but that's only half of it - I do hope we don't have to claim, but if we do, I hope the process is as trouble free as signing on with you was

Rated 5 out of 5 stars
Verified

We used your insurance company last year.very fast with quotes.And the price is one of the best.online filling in off the forms,is as straightforward as can be ,the company remembers all of your cond... See more

Rated 5 out of 5 stars
Verified

So easy to navigate through this website All medical questions answered honestly and was very impressed with my quote for 2 people for 1 week to Morocco

Rated 5 out of 5 stars
Verified

Website was so easy to use in search of a quote. All of the sections and questions were clear and concise, providing a clarity that convinced me to take up the offer provided. An exemplary service.

Rated 3 out of 5 stars
Verified

This company is willing to insure me, having had breast cancer(now free of) and a DVT a year ago but condition controlled with blood thinners, but I am disappointed that I can't be insured annually.... See more

Rated 5 out of 5 stars
Verified

Excellent service from a very knowledgeable and efficient member of staff. Travel insurance sorted in a very short time. I will definitely deal with this company again.

Rated 5 out of 5 stars
Verified

Easy to follow quote process and very fair pricing for the policy we needed (couple of seniors for a week in Italy) . Liked the option of paperless downloadable documentation which was clear to follow... See more

Rated 5 out of 5 stars
Verified

I got a really good price for holiday insurance for a year. With all my health issues other companies were asking a lot more money. I'm very happy with the price I paid.

Rated 4 out of 5 stars
Verified

Very easy to set up travel insurance online for people who have any medical issues, beats most competitors. Although I’ve used Goodtogoinsurance in the past I’ve never had to make a claim so I don’t k... See more

Rated 3 out of 5 stars
Verified

The prices are very high on all insurance for disabled people it's getting were we wont be able to afford to go abroad

Rated 5 out of 5 stars
Verified

I found the process very easy, up until now that’s really all I can say as haven’t been on the holiday it was purchased for! Obviously not anticipating any problems, but feel covered if anything unfor... See more

Rated 5 out of 5 stars
Verified

Although this was our second year of insurance and being completed via the telephone made it easier / quicker, we have also completed the questionnaire on line, so are similarly aware of the electroni... See more

Rated 4 out of 5 stars
Verified

It was very straightforward even when re medical histories were required within the family. All done in 15 mins. Prompts meant that all elements of insurance required were reviewed

Rated 5 out of 5 stars
Verified

Very good price for travel medical insurance. I was expecting to pay much more…… not that I had any quoted. Just always being told that prices rocket after 80th birthday

Rated 5 out of 5 stars
Verified

Very easy to use website. The health insurance is for my wife and I. We both have pre existing medical conditions. The cost for a two month holiday was very reasonable. I would recommend Goodtogoinsur... See more

Rated 5 out of 5 stars
Verified

It was really nice to talk to a real person who was so helpful and took her time to make sure I understood what she was explaining to me nothing was to much trouble for her

Rated 4 out of 5 stars
Verified

The colleauge I spoke to was helpful and polite.The reason I have not given 5 star is waiting for the policy to be posted as requested. I understand it can take up to 10 days to arrive.

Rated 5 out of 5 stars
Verified

Easy site to use, have had insurance with Good to go before, never had any problems, so it makes sense to stay with them.

Rated 4 out of 5 stars
Verified

A good web site. Going back to amend an entry was straightforward. Whole operation was quicker than hanging on the phone!!

Rated 4 out of 5 stars
Verified

Helpful once we gamer someone to answer :waiting time for reply is half an hr or more . Rather frustrating but once when someone answered it resolved

Rated 4 out of 5 stars
Verified

The company keeps good records of previous travel reducing the amount of detail it needs to collect. Assistance is friendly and helpful. It was a good experience.

Rated 4 out of 5 stars
Verified

Good service, solved my problem but spelt wife's first name wrong, had to contact again to get it corrected, which they did.

Rated 5 out of 5 stars
Verified

Had them before, but thankfully never had to use them. Easy to do on line and also get them posted out. Very good price for my medical conditions.

Rated 5 out of 5 stars
Verified

Really polite and helpful team member took my latest health update and gave me a quote on the spot which was good enough for me to accept .

Rated 3 out of 5 stars
Verified

I took out another one trip insurance with you, but after your price hike, I will NOT use you again.

Rated 5 out of 5 stars
Verified

Really easy to sort online. Covered pre existing conditions and gave a good price. I’ll be recommending to friends and family.

Rated 5 out of 5 stars
Verified

Great service , great policy for my personal needs. A fantastic quote. Overall an all round great experience.

Rated 5 out of 5 stars
Verified

Very easy site and reasonably priced especially as I have medical issues. Just received the Paper copy to read through.

Rated 5 out of 5 stars
Verified

Easy, online, quote, decent price even with medical issues but I suppose the real test is if you have the unfortunate need to claim

Rated 5 out of 5 stars
Verified

I was surprised and delighted with the simplicity and clarity of the online task. It was however quite comprehensive in its detail of coverage.

Rated 5 out of 5 stars
Verified

Very helpful. Able to speak to an actual person. Such a nice change. Please keep this option. Got exactly what i was looking for.

Rated 5 out of 5 stars
Verified

The call handler was very helpful and patient, explaining any of my queries thoroughly and clearly

Rated 4 out of 5 stars
Verified

The form was easy to follow and complete and the price of my insurance cover was reasonable

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Company details

  1. #21 of 55 best companies in Travel Insurance Company
  2. #84 of 223 best companies in Insurance agency

About Goodtogoinsurance.com

Written by the company

Goodtogoinsurance.com is a specialist travel insurance provider. We are proud to provide travel insurance cover to individuals, couples and families who may have difficulty obtaining cover elsewhere, either due to age or health record. - Cover for all types of medical conditions We can cover any type of medical condition up to a high level of severity (often even where there is a terminal prognosis). - No age limits There are no age upper limits on our single trip or annual travel insurance policies. Get quote

Medical Travel Insurance

Written by the company

We are here to help
Our website is easy to use with full information about our cover available throughout the process. You can also request a call back or use live chat for extra help if you get stuck. If you prefer to talk to a real person, we are open 7 days a week and have a team of friendly experts who are waiting to take your call.
Experts in Cover for Medical Conditions
We can cover all types of medical conditions up to a very high level of severity, including heart conditions, cancer, diabetes, stroke, asthma and arthritis. We can provide cover if you are on a waiting list and in some circumstances if you have been given a terminal prognosis.
No Upper Age Limit
Your age will not be a barrier to getting appropriate travel insurance for your holiday.
24 Hour Emergency Medical Support
All of our travel insurance policies come with 24 hour emergency medical support. Wherever you are in the world our English speaking emergency assistance team are just a phone call away. They can help you get the treatment you need quickly by liaising with foreign doctors on your behalf and guaranteeing payment to the hospital so you don't have to worry.

14 Day Money Back Guarantee

Claim a full refund if the cover does not meet your needs

Claim a full refund if the cover does not meet your needs
When you buy travel insurance over the phone or online you get 14 days to review the full terms and conditions of the policy. If the travel insurance doesn't meet your needs you can claim a full refund provided you have not travelled or made a claim.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Replied to 45% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

Enjoy your retirement.

It is very difficult obtaining travel insurance when in later life, especially when we take certain medication relating to senior life. Like many others, we are fit and health, but because of this simple medication, we are viewed as high risk. Thanks to 'Goodtogo' we can enjoy our retirement.

11 October 2025
Rated 5 out of 5 stars
Verified

Easy to book and pay for

Easy to book and pay for - good policy coverage - had to update details next day and got to speak to someone quickly who resolved the query - all very good

11 October 2025
Rated 5 out of 5 stars
Verified

Easy to get cover

It was very easy to navigate the website and to get the cover I needed for our medical conditions. Everything was straightforward and simple to use

11 October 2025

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