InsureandGo UK Reviews 110,754

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, finding it reasonable and competitive. Consumers are particularly satisfied with the staff, describing them as friendly, helpful, and efficient. Many reviewers specifically mention individual staff members by name, highlighting their knowledge and exceptional customer service. People appreciate the overall service provided, noting the ease and straightforwardness of the insurance process, both online and over the phone. The user experience is also highly regarded, with customers finding the website easy to navigate. The positive feedback extends to the website itself, which users find well-designed and informative.

Based on these reviews

Rated 5 out of 5 stars
Verified

Contacted Insure &Go today to renew my policy and make a few changes. Tamsin at Insure &Go was brilliant, explained everything and provided the best deal possible to meet my travel insurance needs. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very impressed with Claire the customer service lady who sorted out my travel insurance this evening. She was very knowledgeable and straight forward. We have used insure and go for many year... See more

Company replied

Rated 5 out of 5 stars
Verified

Based purely on buying the policy... Easy enough to complete the online info and get the quote and choose an option to cover me for my trip. Limited by insurance companies I can use due to pre-exist... See more

Company replied

Rated 5 out of 5 stars
Verified

Website very easy to use. Needed to have cruise cover, all the terms and conditions were thoroughly explained. Policy and confirmation was emailed to me with seconds of making the purchase. Was imp... See more

Company replied

Rated 4 out of 5 stars
Verified

I went through the process easily because I had already completed applications for other companies. Why my mark missed off the last star was because at the last moment add on's are presented. Such as... See more

Company replied

Rated 3 out of 5 stars
Verified

This year's premium quote was double to what I paid last year. I couldn't find the auto renewal button on the website to turn it off. When I tried to find it by navigating into different areas, accide... See more

Company replied

Rated 5 out of 5 stars
Verified

Spoke to Lucy on the phone she was very polite & helpful! Explained the different covers & asked about any existing medical problems ! All very quick & easy ! We have always insured with them and even... See more

Company replied

Rated 5 out of 5 stars
Verified

I continue to use InsureandGo for my holiday insurance. Will the adviser who dealt with my call for renewal of my policy was most polite and helpful. He ensured that all aspects of the policy were co... See more

Company replied

Rated 5 out of 5 stars
Verified

The process was very straightforward. My partner was also filling in an InsureandGo form, had a query, rang their help desk & was dealt with quickly, informativly, & politely. This reinforced my feeli... See more

Company replied

Rated 4 out of 5 stars
Verified

The lady I spoke to managed to help reduce our premium by switching to a slightly different policy but with an add on. Also you have stopped taking into consideration one med for me & one for my partn... See more

Company replied

Rated 5 out of 5 stars
Verified

Had trouble doing the form online but found a free phone number and rang up , went through the form with Mia. She discused all our options and helped with the medical questions and most importantly... See more

Company replied

Rated 5 out of 5 stars

In short, both my wife, myself was taken ill In Turkey with salmonella and c-diff, stayed in hotel room for a few days then transferred to hospital, jet2 had no interest at all only to inform us tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Abraham my consultant was spot on and dealt swiftly and accurately with all thing concerned with my purchased Travel Insurance... His professionalism was great.. Give him a free day off...

Company replied

Rated 5 out of 5 stars
Verified

From the moment I rang to renew my annual round the world health insurance policy I was treated with friendliness and efficiency and the whole transaction was easy and just what one hopes whilst sett... See more

Company replied

Rated 5 out of 5 stars
Verified

it was the witty but professional young Louise whom answered my call and went throw the renewal with me. I also want to take out travel insurance for my dad and Louise advised me that best to call... See more

Company replied

Rated 5 out of 5 stars
Verified

I had for whatever reason, had booked & paid, twice for my Annual Travel Insurance, I phoned, spoke to Insureandgo staff who was quite helpful & understanding. Agreed to Refund the Amount due on the... See more

Company replied

Rated 5 out of 5 stars
Verified

I must admit I found the online application process difficult, so I switched to the phone - where Joseph was professional, clear and able to answer all my questions. And come to think about it, my ca... See more

Company replied

Rated 5 out of 5 stars
Verified

My old fogey with pre-existing conditions travel insurance policy came up for renewal. Having tested the market, I&G were the best I could get. I needed to talk to them about. a couple of issues first... See more

Company replied

Rated 5 out of 5 stars
Verified

Recently received a leaflet through post and actually needed to get travel insurance for upcoming trip. Process from start to finish was very easy and the cost for my insurance was very reasonable.... See more

Company replied

Rated 5 out of 5 stars
Verified

Rang this morning to update medical records and quickly answered by Lokesh who was patient and understood the medical issues. Having previously made a claim I understand the importance of keeping... See more

Company replied

Rated 5 out of 5 stars
Verified

After getting a few quotes I went back to insure and go as they gave me a better price? Holly and Patrick are two of the names I remember any they were very helpful and patient with me so thank you to... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything about it went smoothly once I got all my medical stuff done and they explained everything so well done and they where cheaper than my two other quotes 🤩

Company replied

Rated 5 out of 5 stars
Verified

Did online search intially then contacted via telephone number. Clint very helpful and explained policy to me to ensure I was happy with cover I was getting. Cheaper than many I had looked at.

Company replied

Rated 5 out of 5 stars
Verified

It was easy to navigate the website and add our pre-existing medical conditions. I had one small query during the quotation process and this was easily addressed through the live chat. The policies o... See more

Company replied

Rated 5 out of 5 stars
Verified

I have had insurance through Insure and Go for years due to medical conditions. I did an online renewal but wasn’t happy with the price so I rang for a quote. I spoke to Will who checked the policy f... See more

Company replied

Rated 5 out of 5 stars
Verified

I used this company last year after trawling through others who wouldn't insure me with medical conditions. So it was a no brainer to use insure and go again. I spoke to Angela F today she was amazing... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from Hassan. His help was invaluable. He listened, advised and took time to get the best quote for me. Having spent days speaking to 8 different insurance companies this was the bes... See more

Company replied

Rated 4 out of 5 stars
Verified

The price and cover is competitive compared with other quotes. It was easy to renew. I chose to receive documents by email to save paper, but to be honest I do find them more cumbersome to view this w... See more

Company replied

Rated 5 out of 5 stars
Verified

I could actually phone and talk to someone ,we can't do everything online, so that's why I've bought insurance from you.I was surprised that the cost had increased so much from last year, which was... See more

Company replied

Rated 5 out of 5 stars
Verified

I had tried a couple of other insurance companies without success but Doug from Insureand go was very helpful and cover given in a very short time. Thank you

Company replied

Rated 5 out of 5 stars
Verified

The lady was very pleasant & made me feel comfortable with how she spoke & explained everything well .I was only going to take out for a weeks holiday But not alot off difference for the yrs quote... See more

Company replied

Rated 4 out of 5 stars
Verified

Will was very patient and friendly. Quote was the best i could get for the medical screening i needed. Only thing was i could not get cover for the mention of a possible kidney stone, even though i... See more

Company replied

Rated 5 out of 5 stars
Verified

We have had travel insurance with Insure & go before & we wouldn't use anyone else. Easy to do online & they give you 3 levels of cover to choose from.

Company replied

Rated 5 out of 5 stars
Verified

I SPOKE WITH BEN TODAY TO RENIEW MY POLICY FOR ANOTHER YEAR, EVERYTHING WAS EXPLAINED REGARDING THE RENEWAL AS I HAD TO MAKE A COUPLE OF CHANGES. WOULD RECOMMEND INSURE & GO.

Company replied

Rated 5 out of 5 stars
Verified

Previous customer returning. Easy process to update cover to what I now needed. Pleasant consultant Prianka answered all my questions. I was happy to return to Insure and Go and woukd recommend them.

Company replied

Rated 5 out of 5 stars

I called and purchased a travel insurance policy and had the pleasure of talking to Claire. She was very helpful and knowledgeable! An absolute asset to InsureandGo! Thank you so much

Company replied

Rated 5 out of 5 stars
Verified

Dealing with a gentleman, Curtis, a very polite courteous and knowlegable man. So very helpful answered all of my questions , making me feel at ease. 5star service.

Company replied

Rated 5 out of 5 stars
Verified

The young man I spoke with was really nice and very helpful. Not advising me what to do, but keeping me informed. This is the second holiday I have used InsureandGo and I would certainly recommend t... See more

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with the service from Urma he answered all our questions and we were very happy with the policy that we had received. We have used Insureand go before and have always been pleased with th... See more

Company replied

Rated 5 out of 5 stars
Verified

Kept me fully up to date when my cover was running out and the renewal was cheaper than the year before. Rang to renew and the customer service was excellent.

Company replied

Rated 5 out of 5 stars
Verified

I renewed my policy with Insure and Go . I spoke to Harry who was very helpful explaining all the coverage options . I was very happy with the call and would recommend this service.

Company replied

Rated 5 out of 5 stars
Verified

Allan made it easy to take out an annual policy with you after a break of nearly 6 months and to honour the promises regarding discount made by the advisor we dealt with previously who is no longer w... See more

Company replied

Rated 5 out of 5 stars
Verified

Very helpful chap on the phone, called Curtis, very clear instructions, gave me all the different options, didn’t take long.

Company replied

Rated 5 out of 5 stars
Verified

The experience was made great by your advisor Emily who went out of her way to help us decide which policy to choose.

Company replied

Rated 5 out of 5 stars
Verified

Have used InsureandGo uk before and found them very easy to set up and buy travel insurance. Quite straightforward to arrange and quite quick to pay for .

Company replied

Rated 5 out of 5 stars
Verified

Claire made process of getting travel insurance with pre existing medical conditions stress free and easy. Her patience and ‘no pressure’ attitude was appreciated. Fully recommend. Thank you Claire

Company replied

Rated 4 out of 5 stars
Verified

Great price for travel ins with medical conditions. Tim was helpful and made each stage easy to understand. Would recommend.

Company replied

Rated 5 out of 5 stars
Verified

Good website that’s easy to navigate and gives a good selection of products and prices. Quick purchase of travel insurance.

Company replied

Rated 5 out of 5 stars
Verified

Inspite of multiple health problems Louise talked us through the quote which resulted in a very acceptable price

Company replied

We perform checks on reviews


Company details

  1. #5 of 55 best companies in Travel Insurance Company
  2. #43 of 223 best companies in Insurance agency

About InsureandGo UK

Written by the company

GO without the doubt
We believe travel insurance should be available to as many people as possible. That's why our policies have no upper age limit and we'll consider all pre-existing medical conditions.

AllClear Travel
Why choose InsureandGo?
- We’ve covered over 27 million travellers - Trusted for 20+ years - 24/7 Emergency medical helpline - Our Gold and Black travel insurance is a Which? Best Buy - 100+ Sports and activities covered as standard - Cover for medical expenses, cancellations, travel delays, and more

Travel Insurance
Annual Travel Insurance
Medical Travel Insurance
Seniors Travel Insurance
Contact Us

About InsureandGo UK

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

111K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Holiday insurance

I spoke to a young man called Mitchell who was extremely helpful, he explained everything thoroughly and answered all the questions I had,the price and the cover was excellent value for money,would highly recommend the company

7 October 2025
Rated 5 out of 5 stars
Verified

I renewed my annual travel insurance…

I renewed my annual travel insurance today thank you Sarah she made me feel comfortable her fantastic voice and caring advice etc real professional she made me feel like i am already on holiday. She should be manager for sure Hope this will come true one day thank you Sarah God bless!
Kind regards MARTIN SCHRAMEK

10 October 2025
Rated 5 out of 5 stars
Verified

Satisfied customer

Ciaran was very helpful articulate so I could understand him
Had to take silver cover although wanted the gold but a little to much for my pocket
But very happy that the company has covered my, medical condition

10 October 2025
Rated 5 out of 5 stars
Verified

we dealt with a personn called Shane

we dealt with a personn called Shane. He was very polite and made me feel at ease within minutes. He explained everything in detail and would listen to any queries I had where as other companies didnt want to know unless it was an answer to a question.

The whole experience was stress free.

Would deal with him again.

10 October 2025
Rated 4 out of 5 stars
Verified

Clear Website.

Clear Website.. However, once I entered my details and medical conditions I was timed out and when using my quote number and extra amount had been added to my additional quote. I started again and the quote went back to the original one! All sorted now.

10 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look