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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the user-friendly interface and the ease of booking, with many appreciating the clear and precise instructions provided. Customers also value the competitive prices and the straightforward process, which includes immediate booking confirmation. The majority of consumers express satisfaction with the service, citing reliability and punctuality. However, some reviewers have reported issues with contacting customer service and clarity regarding pick-up times, particularly concerning flight details. A few users encountered problems with the app, preferring the laptop or PC for booking. Despite these concerns, many customers have used the company multiple times and are happy to recommend it, praising the overall service and value.

Based on these reviews

Rated 4 out of 5 stars
Verified

Using the laptop was easy and simple but the app caused a few problems especially for those who are not savvy with iPhones. For example to find the reservation just made it would have been more logic... See more

Company replied

Rated 4 out of 5 stars
Verified

It was easy and clear to book, but one notice -I thought the pre-booking details you send me via email are saved via link. I can proceed with payment next day , but I have to enter everything again.

Company replied

Rated 4 out of 5 stars
Verified

I couldn't find any contact, a suntransfer rep asked if she could help, contacted Hoppa and advised a 2 hour wait! The local coach operator bus left within 20 minutes so I caught that at half the pr... See more

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Rated 4 out of 5 stars
Verified

I've used hoppa a number of times and they always offer a range of competitive prices and options. 4 stars due to the selection of pickup times being a bit confusing as arrival time is a pickup tim... See more

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Rated 5 out of 5 stars

We were very pleased with our transfers both way from Enfidha-Hammamet airport to our resort and back. The driver Foued Sahraoui (from Mir Travel) was always on time, his car was very clean and he wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to book, all the different options were clear and it asked for our flight number which was reassuring as they can see our arrival time. The price was great for a shared coach transfer and th... See more

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Rated 5 out of 5 stars
Verified

The Web page is so easy to follow. Once the correct information was provided to the page it only took a few minutes to provide 39 options of travel to choose from . Once I had decided which mode of tr... See more

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Rated 3 out of 5 stars
Verified

Driver was not at airport when we arrived, then we couldn’t find him as he was parked illegally so it was over half hour before we found him having come through arrivals. He then took the scenic road... See more

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Rated 3 out of 5 stars
Verified

Wanted to make a booking with Hoppa. Apparently I have an account but the system would not send a verification code to my phone thus preventing me from signing in. Tried as a guest, but the system fro... See more

Company replied

Rated 5 out of 5 stars
Verified

We learned the hard way that Hoppa is the best and most reliable transfer provider. This year the only problem in booking was that our spelling of where we were picked up from and dropped differed fro... See more

Company replied

Rated 3 out of 5 stars

I m trying to contact you re an upcoming booking that I have not received the balance payment link for. online chat just keeps kicking me out and the email addresses are not valid, the emails keep bou... See more

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Rated 2 out of 5 stars

Having used hoppa previously I had no worries about booking another transfer with them. The transfer from the airport to resort was ok....strangely we were sent instructions and photos of where to... See more

Rated 3 out of 5 stars
Verified

Trying to find driver was impossible I had to go to jet2 desk and they rang up for me then the driver turned up 1 hour after landing, should of been waiting for us not letting me and my wife getting... See more

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Rated 5 out of 5 stars
Verified

Website was very simple. I made a mistake on my booking but Paulina and Bridget online sorted it straightaway and responded with the amendments . I would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

We booked a transfer from Malaga airport to our hotel in Fuengirola and then for our return journey! They were fantastic and kept us informed of our journeys, I can’t fault them at all! Thank you ☺️

Company replied

Rated 5 out of 5 stars
Verified

Second time I’ve booked a private airport transfer through Hoppa. On both occasions found the app easy to use, good communication after booking, competitive price for this type of service (airport tra... See more

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Rated 3 out of 5 stars
Verified

There was lack of clarity in picking up at airport. I enter the flight arrival time and the system has the same pickup time which is ridiculous. We have to collect bags and go through security/customs... See more

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Rated 2 out of 5 stars
Verified

I was on the bus for 2/12 hours and still the bus was half full and the driver didn’t seem to know where he was going as he double backed on himself to or three times. People had missed their drop off... See more

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Rated 4 out of 5 stars
Verified

Booking was reasonably simple and quick. There was a little confusion as it was not clear when booking that a 13year old is regarded as an adult. However a email to your service agent Innocent cleared... See more

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Rated 2 out of 5 stars
Verified

I was booking a transfer from a hotel in Corralejo to the airport but the usual screen asking for flight details was replaced with one asking for SHIP NAME! Rang help desk, the said they would sort... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve always used Hoppa for holiday transfers as the price is very good along with the service. However, I’ve got to say trying to book with my account this time wouldn’t allow the 25% discount and... See more

Company replied

Rated 4 out of 5 stars
Verified

I gave 4 stars just because I found it tricky to contact customer services after booking. That though could just be me and I got there in the end. They do get back to you, maybe not instantly which... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely brilliant Been using Hoppa for a long time as a regular traveller. Booking is very simple and quick

Company replied

Rated 3 out of 5 stars
Verified

Initially I didn't find the system easy to use, but having learnt what can be booked, I have found it easier. However receiving email to ask was I going to complete a booking for one I thought I had m... See more

Company replied

Rated 5 out of 5 stars

Acabo de reservar mi traslado de viaje con Hoppa y no puedo estar más satisfecho con lo fácil e intuitivo que fue el proceso. Encontré la opción perfecta para mis destinos en cuestión... See more

Company replied

Rated 3 out of 5 stars
Verified

Hoppa as a service I can't fault, they are very reliable regards pickup and drop off..... but the website is not very clear when trying to make a booking. When entering details of dates and times it d... See more

Company replied

Rated 3 out of 5 stars
Verified

I found that I couldn’t complete the booking on my iPad so had to start again on my PC. Also found I needed to log in before doing the search - what I wanted didn’t work if I did the search and then l... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Hoppa twice now for airport transfers in different countries. One in Tenerife and one in Albania. I found it very easy to use, good prices and reliable. Highly recommend it.

Company replied

Rated 5 out of 5 stars
Verified

Immediate confirmation of booking. Details of our driver given promptly. Driver was courteous, helpful and kept in contact with us regarding meeting point and time.

Company replied

Rated 5 out of 5 stars
Verified

Booked with you in sept and although I was a bit skeptical I had nothing to worry about easy to book and driver was waiting outside apts for us brilliant service so have booked 2 more

Company replied

Rated 5 out of 5 stars
Verified

User friendly interface, no hassle. Have used this outfit multiple times in many countries and have never had a problem. Recommended. Keep up the good work!

Company replied

Rated 5 out of 5 stars
Verified

Booked with Hoppa - the experience was easy - simple and provided a great price We all have a choice - Hoppa was the one that stood out. Plenty of options, linked to Cashback sites and provided co... See more

Company replied

Rated 3 out of 5 stars
Verified

Booked a return trip from Lanzarote airport to resort and vise-versa for the return for our family of 7 people. Saw drivers at the airport holding up passenger name cards but nothing with my name... See more

Company replied

Rated 4 out of 5 stars
Verified

Used this company a couple of times now and great both times. Booking process could be simplified a little but clean an smart drivers and cars

Company replied

Rated 5 out of 5 stars
Verified

Made a booking very straight forward, easy to use site & good prices, Used before & happy to recommend.

Company replied

Rated 5 out of 5 stars
Verified

Used your company in August and the service was exceptional. Just booked another one and it was so easy and the best price. Great company .Definitely recommended

Company replied

Rated 5 out of 5 stars
Verified

Booking on Hoppa is quick and easy. Have used them several times now and competitive prices too.

Company replied

Rated 5 out of 5 stars
Verified

I've used hopper before, I've had good experience with them so why wouldn't use them again

Company replied

Rated 2 out of 5 stars
Verified

Spent too much time trying to pay for a booking on the app. Payment kept on failing and then had to redo the whole booking on website and payment went through.

Company replied

Rated 5 out of 5 stars
Verified

Very friendly driver picked us up on time smooth quick transfer to benidorm would definitely recommend

Company replied

Rated 4 out of 5 stars
Verified

easy booking system just one point that is confusing on the return trip it is not very clear if you are booking for the pick up time or the time of your flight whereas on the outward trip there is a d... See more

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Rated 5 out of 5 stars
Verified

Easy to use website. Clear and precise instructions from company that Hoppa contracts to.

Company replied

Rated 5 out of 5 stars
Verified

Courier arrived ontime and good value for pickup from airport and driver's help finding apartment in Istanbul small street was excellent looking forward to getting same driver's on pickup to airport

Company replied

Rated 5 out of 5 stars
Verified

I had to apply for a refund and book another journey because of the tour operator cancelling my hotel booking. I corresponded with a lady called Monica M, who processed my refund swiflty, which is mos... See more

Company replied

Rated 5 out of 5 stars
Verified

Used chat to find my booking so helpful and typing was in plain English so easy to use

Company replied

Rated 5 out of 5 stars
Verified

Good customer service, confirmed times of pick up and arrived on time 🤗

Company replied

Rated 5 out of 5 stars
Verified

Easy process to book. Happy with the service provided previously

Company replied

Rated 3 out of 5 stars
Verified

I did not find out how to book a golfbag. I have one suitcase, but I looked for how,to change that to a golfbag.

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Company details

  1. #32 of 38 best companies in Price comparison site
  2. #21 of 21 best companies in Airport shuttle service
  3. #15 of 15 best companies in Minibus taxi service
  4. #24 of 25 best companies in Taxi service
  5. #34 of 35 best companies in Transportation service

Written by the company

'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home


Contact info

  • 2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom

  • www.hoppa.com

3.9

Great

TrustScore 4 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Requested a pick up at 21:30 to be told…

Requested a pick up at 21:30 to be told be had to be picked up at 16:10 almost 5 hours before. We would have been sat in the airport for 7 hours. Tried to communicate through what’s app but was an epic fail. Useless

29 September 2025
hoppa logo

Reply from hoppa

Dear customer
Good day

Thank you for reaching out to us

Could you please share your booking reference with us?The reference you provided is for arrival. We'll help you check the ride details and conduct an investigation

Have a wonderful day.

Rated 3 out of 5 stars
Verified

I struggled to do it my phone and…

I struggled to do it my phone and laptop my partner did it in the end

6 October 2025
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulty you experienced while trying to complete your booking across multiple devices.

We truly appreciate your patience and persistence in finalizing your reservation. Your experience has been noted and shared with our technical team to help improve the booking process for all customers.

We hope to provide you with a smoother and more intuitive experience in the future.

Rated 1 out of 5 stars

Left 2 x disabled people at the hotel…

Left 2 x disabled people at the hotel and didnt arrived. Last minute panic to get to the airport in time! Trust me you will be let down.

5 October 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear customer
Good day

Thank you for reaching out to us

Could you please share your booking reference with us? We'll help you check the ride details and conduct an investigation

Have a wonderful day.

Rated 5 out of 5 stars
Verified

Communication & Price

Receiving WhatsApp messages connecting us with our driver and reminding us of pick up time. Helpful drivers. Competitive price.

5 October 2025
hoppa logo

Reply from hoppa

Dear HELEN BAKER,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Smooth effective

Smooth effective

22 September 2025
hoppa logo

Reply from hoppa

Dear Mr Wilkinson,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

I found Hoppa on the internet

I found Hoppa on the internet. It was an easy and quick booking. Hoppa app is also very helpful, as it lets me know about latest updates. Very pleased with booking.

22 September 2025
hoppa logo

Reply from hoppa

Dear NM,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Booked with you in sept and although I…

Booked with you in sept and although I was a bit skeptical I had nothing to worry about easy to book and driver was waiting outside apts for us brilliant service so have booked 2 more

5 October 2025
hoppa logo

Reply from hoppa

Dear Susan Thompson,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 1 out of 5 stars
Verified

Great start but poor outcome

Started extremely well with regular messages, kept in touch from landing. Passport queue etc when arrived into arrivals we were waiting for newly 1 hour. Someone eventually arrived who called us and we proceeded outside to locate them. The job was sent to him as a 3rd party and all he was bothered about was me sending the email confimation so he got paid.

His driving was scary at parts. It was safe to say we didn't bother using them for our return journey and may not use them again at all in the future.

Was let down very much this time.

28 September 2025
hoppa logo

Reply from hoppa

Dear Customer

Good day.

Thanks for your review, and please accept our sincere apologies for the inconvenience you experienced during your journey.

We have forwarded your complaint to the service provider for further investigation. Once we receive their response, we will promptly update you on the progress.

We aim to revert to you within the next 14 working days. Kindly check back after this period, and we will provide an update directly beneath your original review.

Thank you for your patience and understanding.
Wishing you a wonderful day ahead.

Rated 1 out of 5 stars

Poor service and chaotic experience

I booked a transfer from Fuertaventura Airport to Corralejo 2 weeks ago. Upon arriving at the airport the bus was waiting and I asked the driver's assistant if we were booked on, which he confirmed we were. We waited over an hour on the bus before it departed. It was full long before it departed. The Assistant said we could get a refund because it was over an hour. I gave the name of our hotel to the driver
Upon arriving in Corralejo the driver tried to drop us off at another hotel believing it was ours. I told him it wasn't ours, it was miles away. He became very angry and started driving in the opposite direction to our hotel. So I asked to get off and we flagged a taxi.
I reported this all to Hoppa and asked for a refund (as advised by the Assistant). Hoppa looked into the situation but refused the refund because they said we should have disembarked at our alloted location. The bus driver wouldn't take us there, so how are we supposed to do that? Also, they didn't seem to consider the fact that we set off later than an hour.
I won't be using this company again. We used the local bus service on our way home and it was much easier and better than the shuttle bus.

25 September 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear customer
Good day

Thank you for reaching out to us

Could you please share your booking reference with us? We'll help you check the ride details and conduct an investigation

Have a wonderful day.

Rated 5 out of 5 stars
Verified

Takes away the stress

Takes away the stress
Used a number of times
Very good

4 October 2025
hoppa logo

Reply from hoppa

Dear Mike Tigwell,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Thanks all perfect

Thanks all perfect

27 September 2025
hoppa logo

Reply from hoppa

Dear Lora Koleva,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Good communication

Good communication, clean car, helpful happy driver

27 September 2025
hoppa logo

Reply from hoppa

Dear Vanda and Teresa,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 3 out of 5 stars
Verified

There was lack of clarity in picking up…

There was lack of clarity in picking up at airport. I enter the flight arrival time and the system has the same pickup time which is ridiculous. We have to collect bags and go through security/customs.

2 October 2025
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for your feedback regarding the pickup time for your airport transfer.

We understand your concern about the timing between your flight arrival and the scheduled pickup. To better accommodate your needs, our booking system allows you to either:

Enter your flight arrival time; or

Manually select a preferred pickup time that allows sufficient time after your flight lands.If you need be pick up later you can choose this option

We apologize for any confusion caused and appreciate you bringing this matter to our attention. Should you wish to adjust your current booking or need assistance with a future reservation, please don't hesitate to contact us.

Thank you for choosing our service.

Rated 3 out of 5 stars
Verified

System made it hard work to book

Wanted to make a booking with Hoppa. Apparently I have an account but the system would not send a verification code to my phone thus preventing me from signing in. Tried as a guest, but the system froze on at least four occasions. Eventually, at a later time, on the same day I was able to make the booking as a guest.

2 October 2025
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize for the significant difficulties you encountered while trying to book with us, from the login verification issue to the system freezing during the guest booking process.

We deeply regret the frustration this must have caused. Your feedback is invaluable, and we have shared it with our technical team to investigate and improve both the account verification and booking stability.

We are glad you ultimately succeeded in completing your reservation and appreciate your patience. We hope to offer you a much smoother and more reliable experience in the future.

Rated 5 out of 5 stars
Verified

Very good and great prices

Very good and great prices

20 February 2025
hoppa logo

Reply from hoppa

Dear mark grant,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

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