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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and reliability. Consumers also appreciate the reasonable prices and the good condition of the products they receive. Furthermore, people are satisfied with the payment process, finding it to be smooth and efficient. The overall sentiment towards the products is highly positive, with reviewers frequently mentioning their excellent quality. While opinions on the order process vary, the positive feedback on other aspects of the service suggests a generally favorable experience. The customer service is also appreciated.

Based on these reviews

Rated 5 out of 5 stars
Invited

Fast delivery, only 1 working day. Very good condition of the product, but there was completely no sight of usage. Looked completely new.

Rated 5 out of 5 stars

It's diffiicult to understand why some people still throw away their old gadgets. You know, someone's trash is someone else's treasure as they say. Anyway, having everything delivered to you withou... See more

Rated 5 out of 5 stars

What all of us need from such marketplaces is a good product line, price and prompt delivery. I guess rebuy could provide all of these qualities quite well. The product range was wide enough for the p... See more

Rated 5 out of 5 stars
Invited

Wonderful experience! Great and interface and hugely friendly service (in English!) which helped on each step! My product was shipped in 18 hours and got to me with the accurate and efficient services... See more

Rated 3 out of 5 stars

Don't bother to try to sell media to rebuy. It's been increasingly difficult to reach the minimum value because they rarely accept a thing. Besides that, my last sell is under check forever. Two conta... See more

Company replied

Rated 3 out of 5 stars
Invited

This is my second time with Rebuy, and the first was perfect. This time I bought a pair of Bose Soundsport which I already had but got stolen. Since I love them, I paid for the "Sehr gut" op... See more

Company replied

Rated 5 out of 5 stars

Good online shop, with affordable prices and prompt delivery. What usual person needs, normal pricing, quality of the service and variety. All of these, I could observe to a certain extent at rebuy.

Rated 4 out of 5 stars

The shop per se is good, however my package arrived damaged and an item was stolen from it. From Nov 2024 until March 2025 I was constantly trying to reach customer service so that they would clarify... See more

Rated 5 out of 5 stars
Invited

Really satisfied with their services and produts, only if they provide more state information about the unit that you select in the cart to purchase.

Rated 5 out of 5 stars

I actually ordered a DHL pickup which didn’t happen but I sent my device via pack station. It was delivered on Monday and they told me it may take up to 7 days, but on the next day I received money. I... See more

Rated 5 out of 5 stars
Invited

Got a very good amount for the tech I wanted to dispose of. The evaluation process was very quick and the payout was within a day's notice after that. Wonderful service overall

Rated 5 out of 5 stars
Invited

Product good as new, not feeling guilty about buying new, wonderful prices, fast delivery - what is not to like?

Rated 5 out of 5 stars
Invited

Reliable and fair. Quick in response. Could be buying from customers a bit of a larger selection of books and media…

Rated 5 out of 5 stars
Invited

I bought an SH iphone 14 pro max. They delivere next day as advertised. This is a trustworthy seller, I would buy again.

Rated 5 out of 5 stars
Invited

Everything along with process and paying was swifty.i would recommend to even my friends to buy and even for selling from this website. I am customer to thia website since 9 years.

Rated 5 out of 5 stars
Invited

Hi, The evaluation process and payment went smooth. I was informed step-by-step through the process. Thank you and I will recommend rebuy.de to my friends. /BoM

Rated 5 out of 5 stars
Invited

Incredibly easy process. Sent the item on Monday, payment received on Friday. Thank you

Rated 5 out of 5 stars
Invited

Product exactly as described, delivered super quickly! Fair price. 👏

Rated 5 out of 5 stars
Invited

Everything went perfect, I received the package as planned in 2 work days. I will use the website again !

Rated 3 out of 5 stars

I’ve had to change this review as at first I gave them one star, now I’ve received my full payment I realise that it wasn’t all bad! Beware though others have said that you do often get a lower offer... See more

Rated 4 out of 5 stars

I have just dealt with reBuy and can confirm everything worked as expected as noted in their web site. When I emailed to enquire it was answered within a timely fashion, communication was very clear.... See more

Rated 5 out of 5 stars

They gave me what they promised. The customer service is trust worthy and informative about the status of your device and is polite and humble to answer your questions. It was the first time I was dea... See more

Rated 4 out of 5 stars

Sold my MacBook Pro with Rebuy.de. They valued the good 6.7% less than they offered before. Nevertheless, the customer services were friendly, the process was faster and I received the money in the ne... See more

Rated 5 out of 5 stars

Everything was as explained on the website. My item was reviewed and judged to be in better condition than I rated it so they gave me the higher value. I was very pleased and impressed with their ho... See more

Rated 5 out of 5 stars

Ich habe Bücher bestellt. Sie sind schnell geliefert und in gute Zustand. I ordered some books. They were delivered quickly with tracking and in good condition. There was a slight delay due to Cov... See more

Rated 3 out of 5 stars

Fair but longish process. Whole process took a few weeks. And they did offer less than the original price. However the offer was fair and once accepted the money was in within 3 working days. On... See more

Company replied

Rated 5 out of 5 stars
Invited

I am 4 years old purchaser on rebuy. Everytime i found awesome. Fast delivery and response. In the case of claiming guarantee truly efficient and speedy. I am too satisfy with this Website. Keep it up... See more

Rated 5 out of 5 stars
Invited

Very nice, very good and an excellent service. Unfortunately the bought iPad was did not meet the desired specs, so we used the return policy. Till the next time

Rated 5 out of 5 stars
Invited

Rebuy.de verkaufen service is very good and very trustworthy and very quick to accept the money as well. Using the service for the second time, i am very satisfied.

Rated 4 out of 5 stars
Invited

Exactly as you would hope. A little surprised with the packaging and that there was just the phone and charger included, but it probably said that on the website.

Rated 5 out of 5 stars

Really enjoyed these guys - impeccable service, great product quality for a fraction of the price. My son’s Nintendo is as good as new, and very loved. Thank you!

Rated 5 out of 5 stars
Invited

👍👍👍 calling the hotline: everybody is perfect trained, friendly, able to find best solutions for customers. 👍👍👍

Rated 5 out of 5 stars
Invited

I count on reBuy to fill in my collection of US and UK series. They are super with deliveries which are always timely. Keep it up, reBuy!

Rated 5 out of 5 stars
Invited

The delivery was timely! The snartphone was in great condition! Definitely recommend rebuy when you need to buy a device at a reasonable price!

Rated 5 out of 5 stars

Fantastic service picked up phone on the Tuesday and got paid what I was quoted the next day I have to say brilliant 👍👍

Company replied

Rated 3 out of 5 stars
Invited

DHL did not deliver the package twice, and I had to re-order my package. Please complain to DHL for their terrible service!

Company replied

Rated 3 out of 5 stars

Initially, I left a 1-star review because I was dissatisfied with the fact that one of the two phones I ordered had very poor battery life (less than a day), and I was told there was nothing they... See more

Company replied

Rated 5 out of 5 stars
Invited

reBuy are excellent! Best website ever. These guys are the number one place to sell your phone. I have read all of these reBuy reviews and they deserve a 5 star review. reBuy offer same da... See more

Rated 3 out of 5 stars
Invited

The description was not clear that the smart watch comes without the charger. Otherwise I wouldn’t have bought it.

Rated 4 out of 5 stars

They offered 235 euro's for a second hand Nikon D5300 in excellent state. It had a few minor scratches but nothing significant imo. So I send also the second battery and a neckstrap with the camer... See more

Rated 5 out of 5 stars

Bought a used lens and it was in super good condition, plus the delivery time was faster than expected.

Rated 4 out of 5 stars
Invited

Product was expected, but the the cover smelled very much of smoke and is difficult to get rid of

Rated 3 out of 5 stars

Website is poor with status updates not matching the emails you receive. All very confusing.

Company replied

Rated 5 out of 5 stars

Very good service, I have bought goods many times, always perfect!

Rated 5 out of 5 stars
Invited

I had a great experience with Rebuy store. I was selling and buying items and all process is fast and reliable.

We perform checks on reviews


Company details

  1. Mobile Phone Shop
  2. Book shop
  3. Electronic spare parts
  4. Gaming services
  5. Film rental store
  6. Music shop

About rebuy.de

Written by the company

An- und Verkauf gebrauchter 📱 Elektronik und 📚 Medien auf rebuy.de

CLEVER KAUFEN
✔ Spare bis zu 50% ggü. dem Neupreis ✔ Geprüfte Gebrauchtwaren ✔ Refurbished Elektronik mit 36 Monaten rebuy-Garantie!

SMART VERKAUFEN
✔ Schnelle und einfache Abwicklung ✔ Keine Gebühren! ✔ Wir übernehmen die Versandkosten

Impressum: https://www.rebuy.de/s/impressum

Mehr über reBuy.de

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Scam website

Scam website
I sold my phone to rebuy.nl with the promise of receiving around €600. I sent my device with their shipping label and provided all required documents (IMEI, purchase proof, contract).

However, my package got “lost” during transport. Since then, I’ve been stuck in a never-ending investigation between Rebuy and DPD. I have been left without my phone and without the money I was supposed to receive.

The worst part has been the lack of transparency and communication. Despite following up many times, I was only told to “wait 6–8 weeks.” In the end, my claim was denied, and I was accused of providing “irregular” documents — even though I submitted genuine proof. No clear explanation, no detailed report, just a refusal to pay.

This entire experience left me feeling scammed. I lost my phone and the €600 payment I was counting on. I cannot recommend rebuy.nl to anyone — the process was stressful, slow, and ultimately dishonest.

1 September 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Thank you for your feedback. We apologize for the difficulties you experienced regarding your sale and the investigation into the lost parcel. Our customer support team has contacted you to provide more details about the outcome of the investigation. Sincerely, Your Rebuy Team.
(verzonden via e-mail)

Rated 1 out of 5 stars

Product never arrived, they won't give a refund

I ordered a phone from Rebuy and it never arrived. I was at home when it was supposed to be delivered and DHL did not even attempt to deliver it but gave a fake signature and marked it as delivered.

I contacted Rebuy who told me that since the signature did not match the signature on my passport they would open an investigation with DHL and I would be reimbursed. I then bought the same phone from them trusting that they would reimburse the first one that never turned up. They told me they would contact me when DHL concluded the investigation.

Of course no one ever contacted me and after over 8 weeks I reached out to them, only to be told they will not issue a refund. I have lost 800 euros because of DHL lying and Rebuy's terrible customer service. I even bought the same product TWICE so I clearly did not receive the first one.

What an awful experience, this was my first time shopping with Rebuy and I will never do it again.

29 July 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Thank you for your feedback. We sincerely regret to hear about your negative experience. Your request is currently being re-evaluated by our customer service. We will get back to you as soon as possible with a definitive response. Best regards, Your rebuy team 
(verzonden via e-mail)

Rated 1 out of 5 stars

Beware of Issues with Orders

Beware of Issues with Orders

I purchased a Garmin watch from Rebuy about a year ago. The package never arrived at the parcel station – to this day, I have not received it. Despite several attempts to resolve the issue, Rebuy refuses to refund me.

This is unacceptable: a reliable seller takes responsibility when a paid item never reaches the customer. Instead, you are left with the loss.

Anyone considering ordering from Rebuy should be aware of these risks. Customer service and accountability look very different.

26 October 2024
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello,

we have read your feedback and sent you an email regarding it.

Best regards, your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Package didn't arrive and the rebuy…

Package didn't arrive and the rebuy mailed that it would be my responibility to check what went wrong.
ABSOLUTELY LOW LEVEL CUSOMER SERVICE!
Don't buy when you got other options.

22 September 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Good afternoon, we have read your feedback and we are sorry that we have apparently disappointed you. In order for us to assist you, please contact us via our contact form on the website. Please provide your order number, briefly describe your concern and refer to your review. Alternatively, please leave your order number here. Thank you very much and best regards, Your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Rebuy is trying to scam you

Rebuy is trying to scam you. They send you electronics and advertise a three-year warranty. When you complain about the items, they claim it's a different device and that the serial number doesn't match. I didn't check the number when I received the item, and now they're saying I sent in different headphones. It's such a disgrace. I can't prove they're the same headphones because a different number was entered into their system. Very underhanded.

22 September 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Good afternoon, we have read your feedback and we are sorry that we have apparently disappointed you. In order for us to assist you and investigate your concern, we kindly ask you to contact us via our contact form on the website. Please provide your order number, briefly describe your concern and refer to your review. Thank you very much and best regards, Your rebuy team
(per E-Mail gesendet)

Rated 5 out of 5 stars
Invited

Fast delivery

Fast delivery, only 1 working day.

Very good condition of the product, but there was completely no sight of usage. Looked completely new.

17 September 2025
Rated 1 out of 5 stars

Not for Apple products

It’s good for everything which is not Apple! I sent a watch from few years ago in top condition. Inside its original box. Plus the original watch band, also in its original box in both S/M and L extension. I got for the band the agreed offer, but for the watch only 10€. They invented that there are problems, and that the band is missing!!!
I got the watch back and it was not mine! They replaced it with a broken one.

I would never recommend to anyone!

1 September 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello, we have read your feedback and we are sorry that we have apparently disappointed you. In order for us to assist you and review your concern, please contact us using the contact form on our website. Please provide your order number, briefly describe your concern, and refer to your review. Alternatively, please leave your order number here. Thank you and best regards, Your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Very bad Customer Service and low battery phone

I received an iPhone 14 Pro Max described on the website as “as new,” but the battery was only at 83%. This was disappointing because it means I would soon have to pay at least EUR 120 for a new battery. I contacted customer service, but they did not offer any solution, and the interaction felt unfriendly. For a device with such a low battery percentage, I had expected either a discount or a clearer description.
Their reply to my email also wasn’t helpful. The whole process was stressful enough that I ended up returning the phone. Buying through this website turned out to be inconvenient and frustrating.

Regarding reviews on their platform, my review on their website was not published until September 4 This made me concerned about how reviews are handled on the site.

Based on my experience, I cannot recommend this website.

EDIT: I had to edit my review to add more details.

29 August 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello, thank you for your update. If you have any further questions, please use the contact form on our website. Thank you and best regards, Your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Terrible service.

I ordered stuff from them, they sent it to my adress and gave it away to some random person all my items, they did not ask for ID or signature, simply gave it away to someone. I never received any money back in fact they told me to talk wiht DHL, but after I filled all documents and wrote many letters to them, theh just never replied to me. I lost my money for their incompetence. Not trust worthy website, they do not care about anything after receiving money. Stay away from them

18 August 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello,

after reading your detailed feedback, we are very sorry that we have disappointed you. Please rest assured that you are important to us as a customer. We would like to look into the matter. Please contact us using the contact form on our website. Please include the order numbers and refer to your review.

Best regards, your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Sold 2 MacBook's, lost in transit, no resolution.

I've sent 2 fairly new Apple MacBook Pro's using the provided DHL label.
Parcel got lost in transit and after DHL rejected their claim, they won't give any resolution at all.
They also either don't respond by mail at all anymore, or take a week to do so.

Considering that the parcel was lost while in DHL’s custody under their shipping arrangement. As the contractual shipping partner, the risk of loss lies with the party who arranged the shipping, Rebuy — not the sender — under German logistics and contract law.

Seems like my rebuy account has also been disabled, extremely unprofessional.

I wouldn't do business with them, as once something happens, they do not take any responsibility.

27 June 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello, we have received your feedback. We have already provided you with all the relevant information and explained it in detail. Best regards, your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

Worse delivery and wrong times

So until now rebuy was very good, but I am giving them 1 star because they have started lying about the delivery time. They say 1-2 working days, but lately the order takes 1_3 days to begin with until it is dispatched. Furthermore, then the delivery is done by Deutsche Post without even having a tracking number and taking up to 5 days to deliver.
Before it was much faster and reliable, I think they are just trying to save costs, but then don't lie and say it will be delivered in 1-2 days! It takes more than a week to receive anything....

21 June 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello, we have received your feedback and will send you an e-mail. Best regards, your rebuy team
(per E-Mail gesendet)

Rated 1 out of 5 stars

I made my order

I made my order, I paid for an Samsun S22 Ultra. I bought in the meantime the accessories and after more then 10 days is not arrived. SEvice very relax tells me that can happen and they will send me money back . I dont understand if this is a joke or something else. Why they wouldnt send me a new phone instead? If you google at the end the price of the phone is more then 600 euro but via their website is about 300 ...but it never arrives, despite DHL tracking number is sent. I smell something wrong here. I am only pissed off becuase i spent money via an other company to buy all accessories i need for my motorbike and now I am stack to this S22 Ultra.

22 May 2025
Unprompted review
rebuy.de logo

Reply from rebuy.de

Hello,
we have read your feedback and have sent you an e-mail.

Your rebuy team
(per E-Mail gesendet)

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