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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and friendliness of the staff, both in-store and online. Consumers appreciate the attentive service they receive, with staff members going the extra mile to assist with purchases and provide guidance. People also highlight the efficient delivery service and the ease of ordering online, with prompt notifications and well-packaged items. Consumers consistently commend the quality of the clothing and the variety of designs available. Reviewers find the clothes to be fashionable, comfortable, and true to size. The positive experiences extend to returns, which are described as easy and hassle-free. While there are mixed opinions regarding specific orders, the overall sentiment towards the company's products and services remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Went into Eastbourne store and it was my first visit and purchase with the brand. The manager was so lovely and the wsy she spoke about the company and fellow stores staff and managers actually showed... See more

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Rated 5 out of 5 stars

What made my experience great was how they kept me informed of where my order was , I was updated all the way through my journey to receive my purchases . Also how quick the delivery was .The parcel a... See more

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Rated 5 out of 5 stars

Skirts were actually better than the pictures. Love White Stuff stuff it never disappoints. My local branch in Canterbury has closed,sadly, but it won't stop me buying from you.

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Rated 5 out of 5 stars

White Stuff was professional and quick... sadly I didn't actually keep my purchase. I bought the Leo denim skirt online - it arrived quickly and I collected it from my local WS store. Unfortunately,... See more

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Rated 3 out of 5 stars

Bought a dress in the Autumn collection so assumed it would be suitable for wearing into winter. Although I loved the fabric pattern the material itself was very thin and see thru when held up to the... See more

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Rated 4 out of 5 stars

Colchester store not as welcoming, friendly or helpful as those in Braintree. Young girls on till in Colchester had no interest in my presence in the shop from the time I arrived to the moment I left.... See more

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Rated 3 out of 5 stars

The coat arrived within a few days. Unfortunately, as previous reviewers had reported, the coat was badly creased when it was unpacked. The material was also thin so not really suitable for a winter... See more

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Rated 5 out of 5 stars

Delighted with my recent online White Stuff order which was promptly delivered. I've kept both items; 1) Megan v neck midi dress (black multi - orange, light blue & beige - flower pattern) great va... See more

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Rated 3 out of 5 stars

Top I ordered was lovely but too big, I wanted to return and exchange for a size 10. Had to return first then re order. Also had to pay postage again to return, then pay again to re order. Could have... See more

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Rated 5 out of 5 stars

I always enjoy shopping at White Stuff, their clothes are fashionable, even for us golden oldies, they’re comfortable to wear and fit according to size. The Dorchester shop was bright, clean and well... See more

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Rated 5 out of 5 stars

For a 6ft2 broad man, like myself, I’ve found it hard to find good quality shirts, shorts and trousers that have great style, made from quality threads and fits someone who’s between 2-3XL. Not... See more

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Rated 3 out of 5 stars

I really like the new jumpers online and decided to order 2 when there was a 20% discount, my order was dispatched as described but sadly Evri lost my parcel and were a nightmare to try and contact. W... See more

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Rated 3 out of 5 stars

Great product but not so great delivery. I was told the order would be here by Monday but it didn’t come in until Tuesday so ended up paying more in transport that what the postage would have cost

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Rated 5 out of 5 stars

Great service in the shops. As they did not have my size and I was travelling, I had to order it online and got the parcel sent to another branch. My article arrived just perfectly in time and I could... See more

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Rated 5 out of 5 stars

The staff at Silverburn are excellent, always positive and seek to find what you are looking for. Been in store twice recently and once on line. Happy with all my purchases, tops, knitwear, dress an... See more

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Rated 5 out of 5 stars

White Stuff had not been on my radar, when I saw an advert on Facebook, I ordered the dress and realised we had a local store so arranged to pick up from there. Very easy to order, kept informed of d... See more

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Rated 5 out of 5 stars

A friendly staff member helped to find me the perfect trousers - great fit, and so comfortable to wear. If she hadn't recommended them I wouldn't have given them a second glance!

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Rated 5 out of 5 stars

Helpful staff .. excellent service .. and got 10% discount. Particularly like the organic cotton range too. Good variety of clothes and designs. I have bought from White Stuff for so many years I have... See more

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Rated 5 out of 5 stars

I recently bought a lovely pair of slipper boots for the winter and some suede loafers in the White Stuff sale at a bargain price and they fit perfectly so comfy. It’s good quality stuff too I’m a bi... See more

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Rated 5 out of 5 stars

My first time shopping at White Stuff. What a beautiful store (Cambridge), a good selection of the collection was available and it was laid out well. The staff were *fabulous* - Helpful but not pushy... See more

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Rated 5 out of 5 stars

Great looking cord overshirt display in store prompted another purchase. Really helpful comments from the sales assistant and the wonders of technology meant that I could pay via the assistant's port... See more

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Rated 5 out of 5 stars

great cutomer service as I wasn't sure on size. Quick delivery as advised, packaged beautifully, no creases. Lovely coat, fit is perfect for me, I'm a 6 or 8 and ordered 6, I wanted a neater fit. Fab... See more

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Rated 5 out of 5 stars

I always enjoy shopping in White Stuff. I can't remember the name of the lady who served me today, 8th October 2025, but she is always friendly and helpful. Both the ladies were pleasant. I love the c... See more

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Rated 5 out of 5 stars

Bought a lovely dress in their sale. Payment was very easy their sales assistants have a very efficient phone like till they carry on a lanyard, really impressive system. I’ve joined and can’t wait fo... See more

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Rated 5 out of 5 stars

Customer service at the till was friendly and helpful. True reduction in prices and still plenty of sizes, colours range of clothing available in the sale.

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Rated 5 out of 5 stars

Love White Stuff clothes. They look so nice and the colours are wonderful. Always buy them in sale. Placed the order and immediately get notification of order placed and communication is good from the... See more

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Rated 5 out of 5 stars

Two members of staff very helpful. Hunted for my size 12 long. Advised.me . Will go back rather than shop in next town. I’ve recently had a bad experience in a local shop and it was lovely to find t... See more

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Rated 5 out of 5 stars

Excellent quality socks, good range of designs and competitive prices. I bought some similar ones from white stuff 18 months ago and they're still going strong.

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Rated 5 out of 5 stars

This was my first time shopping and buying from White stuff. I was impressed with the variety and quality of the clothes. The girl at the till was amazingly friendly, she told me how to set up my acco... See more

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Rated 5 out of 5 stars

Louise served me and was extremely helpful and attentive. I was a bloke looking for women’s tops and she guided me through all the various options. She, and the rest of the staff, are an asset to t... See more

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Rated 5 out of 5 stars

Very good customer service. Unfortunately I had to return the dress as it would not fit me (I am short and also round shaped at the moment :)). The fabric was stunning and the quality was amazing. Ver... See more

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Rated 5 out of 5 stars

Really good company so easy to order online with a great website and the shops are great really nice environment and the staff are friendly and helpful. If there are any issues with your order return... See more

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Rated 3 out of 5 stars

The outfit is great. The delivery, or rather non delivery was disastrous! Ordered with “ next day delivery” so I could take it on holiday BUT it failed to arrive before I left. Gutted!!

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Rated 5 out of 5 stars

The assistant could not have been more helpful. We discussed the possibility of buying a garment in size 6 unfortunately unable to in store with what I was interested in. I did purchase a top in siz... See more

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Rated 5 out of 5 stars

I love shopping online but it can never compare with seeing the quality and fit of items in the shop. Great customer service too at the Cardiff Branch.

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Rated 3 out of 5 stars

2 Items received so far are lovely, but several items have not yet arrived…. I think out for delivery over a week ago but main parcel reported as damaged/ returned before received so unable to review... See more

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Rated 5 out of 5 stars

Very helpful support team that answered my email within 5 minutes despite it being after 8pm. 'Elizabeth' resolved multiple issues very quickly and was very understanding.

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Rated 5 out of 5 stars

Went in to the Barnstaple store, looking for a specific item. Couldn’t find it on the shop floor..spoke to a very friendly, helpful lady..showed her the item online that I was looking for…she check... See more

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Rated 4 out of 5 stars

Great staff. Lovely clothes, but extremely inconsistent sizing ie I have WS clothes two sizes smaller and two sizes bigger than my usual size!

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Rated 5 out of 5 stars

I bought an Annie top which I love, I have this top in several colours. It came quite quickly and I was kept well informed on expected delivery date.

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Rated 5 out of 5 stars

I’ve shopped at White Stuff for years. Many of my favourite clothes come from there. Today I popped in to buy yet another shirt with a collar and rolled sleeves. I have half a dozen shirts of the same... See more

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Rated 5 out of 5 stars

Ordered Brooke cord trousers, order arrive very quick. Excellent quality and great value for money. Highly recommend

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Rated 5 out of 5 stars

Chose my items online and they were delivered really quickly to my local White Stuff shop. The blouse and cardigan I bought are lovely! They both fit as if they were made to measure. Beautiful colour... See more

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Rated 5 out of 5 stars

The member of staff gave us extremely good help. Putting herself out to search for what we wanted and helped with sizes and measuring . She was friendly and pleasant.

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Rated 5 out of 5 stars

The staff at Keswick White Stuff Shop are so lovely. They make you feel wanted and also very helpful and want the best for you not how much they can sell. They were called Linda Jill and can’t rememb... See more

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Rated 5 out of 5 stars

Everything I ordered arrived quickly. Most things fitted beautifully but one T shirt was too tight even though I had ordered two of the same style. I returned this one and even that was quick and ea... See more

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Rated 5 out of 5 stars

The two ladies in White Stuff on IOWEast Cowes were absolutely brilliant. So friendly and helpful. A huge thank you to them, customer service at its best.

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Rated 5 out of 5 stars

It was very easy to find what I wanted on the website. Even better, there was a discount on the jumper I wanted. Good delivery time and good notifications.

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Rated 5 out of 5 stars

Such a gorgeous jumper! Lovely colours, nice length - I don't like long jumpers these days - they are a bit old fashioned!

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Rated 3 out of 5 stars

Bag took a while to arrive. Lovely well made cross body bag in metallic leather. Perfect size for a bigger phone, keys and small purse. Really pleased with it. Great style and functional! Thank you... See more

Company replied

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Company details

  1. Ladies' clothes shop

Information provided by various external sources

White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Lovely shop

Friendly staff - no pressure - spacious well laid out store . Lovely clothes but a little on the expensive side …none the less. Lovely and always find lots I love !

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to Order & fit true to size

I had tried the style on in the shop but found cords as well as jeans, so bought a pair of each. Easy to order, order arrived within the timescale specified. Fit is true to size, material is good quality and they fit well.

3 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Great experience

Was greeted by a very polite and friendly salesperson who was very helpful during my visit at the Rushden Lakes store.
Lovely selection of clothes. Shop was clean, warm and well presented.
The salesperson at the till was equally as polite, friendly and helpful.
Thank you both for an enjoyable experience

13 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.


It's really appreciated. It is great to hear that you had a nice experience in our Rushden Lakes shop.


The team will be delighted to read your review!


We hope to see you again soon.


Kind Regards Customer Care Team

Rated 5 out of 5 stars

Great Store

Pleasant, helpful staff. Lovely store with plenty of choice in styles and sizes.

12 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.

It is great to hear that you had a nice experience in one of our shops.

We hope to see you again soon!


Kind Regards Customer Care Team

Rated 1 out of 5 stars

Email receipt incorrectly shared

I didn’t shop at White Stuff on this date, I received an online receipt for someone else’s purchase which initially made me think my bank details had been compromised. However, the receipt shared with me was for someone else who had shopped at White Stuff on this date.

4 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Hello,

We are so sorry to hear this has happened and would like to discuss this further.

If you haven't already, please email customercare@whitestuff.com with a brief description of your query and we'll ensure to get this looked into straight away.


Kind Regards Customer Care Team

Rated 4 out of 5 stars

Jewellery wrapping

Bought a necklace and earrings as a gift - the sales assistant was aware it was a gift.
Very disappointed that they were just put into a small paper bag - most shops would have wrapped in tissue paper for protection.

11 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback.

It's really appreciated and we'll ensure to relay this the relevant team.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Love the patty cotton tights

Love the patty cotton tights. Great colours, great fit.

I'm size 10, with 34 in legs so the large ara a perfect fit.

I have several colors. Great for winter

8 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you are so pleased with your new tights. They are a great winter staple!

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Good all round shopping experience 👍

Well laid out store, helpful friendly staff, clean tidy changing room. Good all round shopping experience 👍

13 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping with us and hope that you are pleased with your new purchases.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

I bought a beautiful coat and had a…

I bought a beautiful coat and had a good chat with the shop lady who had purchased the same coat herself. I was made to feel very special.

9 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience in one of our shops and that you were made to feel so special when shopping with us.

We hope to see you again soon.

Kind Regards Customer Care Team

Rated 5 out of 5 stars

Lovely experience and great jeans

The staff were friendly, knowledgeable and kind. They went out of their way to help me. Lovely experience and great jeans!

11 October 2025
Unprompted review
White Stuff logo

Reply from White Stuff

Thank you so much for your review and feedback, it's really appreciated.

It is great to hear that you had a nice experience shopping in store with us and that you are pleased with your new jeans.

We hope to see you again soon.

Kind Regards Customer Care Team

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