Yoin Reviews 5,273

Reply from Yoin

5 Aug 2025

Thanks for your great review! 😊 We're happy to hear you're satisfied with the value for money and our customer service.

We totally understand that having to wait for the eSIM by post isn't ideal. We're actively working on enabling instant eSIM activation to make the process faster and more convenient in the future.

Thanks again for your feedback — it really helps us improve! 💪📱

Reply from Yoin

28 Jul 2025

Thank you for taking the time to share such detailed feedback.

We’re glad to hear you appreciated our roaming performance and found our customer service easy to reach — we work hard to be accessible and helpful.

We understand your concerns regarding out-of-bundle rates and 5G access. The €50/GB out-of-bundle charge is indeed high, and we always advise our users to monitor their usage or activate a data limit via the Yoin app to avoid unexpected costs. As for 5G, we’re continuously reviewing our pricing structure, and your feedback is valuable in those evaluations.

Regarding the 4G speed, Yoin uses the Proximus network, and there should be no intentional speed restriction. That said, network performance can vary based on location, time, and device. We'd be happy to look into any speed test results you can share so we can investigate further.

We respect your decision and thank you for having tried Yoin. Should things change in the future, you're always welcome back.

Reply from Yoin

28 Jul 2025

Thank you for reaching out, and welcome as a new partner!

We’re sorry to hear that you haven’t received your card yet. Normally, cards are delivered within a few working days, so a delay of over two weeks is certainly not what we aim for.

To help us resolve this quickly, could you please confirm your full name and the address you used during registration? You can also contact our support team directly via [insert contact method or email] for faster assistance.

We’ll make sure your card gets to you as soon as possible.

Reply from Yoin

24 Jul 2025

Welcome back! 😄 We knew it was just a trial separation, not a break-up. Sometimes you need a little time with another network to realize Yoin was the one all along. 💛

Don’t worry—we won’t ask what happened… as long as you stay. 😉

Reply from Yoin

16 Jul 2025

Nous sommes heureux d’apprendre que vous êtes satisfait(e) de la qualité du réseau, tant pour la communication que pour l’internet.
N’hésitez pas à nous contacter si vous avez besoin d’aide à l’avenir.

Cordialement,

Reply from Yoin

16 Jul 2025

Thank you

Reply from Yoin

30 Jun 2025

Hi there,
Thank you for your great feedback! 😊

We’re glad to hear you’re enjoying the same quality service at half the price with Yoin. That’s exactly what we aim for — reliable service on the Proximus network, but at a much more affordable rate.

We believe great connectivity shouldn't come with a high price tag, and we're happy to have you with us!

Cheers,
The Yoin Team

Reply from Yoin

25 Jun 2025

Hi there,
Thank you so much for your feedback! We're really glad to hear you're happy with the speed and overall service. 😊

We completely understand that navigating the app for the first time can be a bit confusing, and we truly appreciate your suggestion. A short onboarding or guide when opening the app is a great idea, and we’ll definitely pass this on to our team.

In the meantime, if you ever need help finding something, feel free to reach out — we’re always happy to assist!

Thanks again for sharing your experience!
– The Team

Reply from Yoin

18 Jun 2025

Thank you for your feedback — we're truly sorry to hear that your experience with us was so disappointing.

This is certainly not the level of service we aim to provide. If you're open to it, we’d really appreciate the opportunity to better understand what went wrong and see if there's anything we can still do to make things right.

Feel free to share more details or contact our support team — we’re here to help.

Kind regards,
The yoin Team

Reply from Yoin

16 Jun 2025

Thank you so much for your kind feedback! 😊
We’re delighted to hear that everything went smoothly — from the quick delivery of your SIM card to the easy activation process. Your satisfaction is exactly what we strive for!

Feel free to reach out if you ever need assistance.
Welcome to Yoin!

Reply from Yoin

13 Jun 2025

Super, fijn om te horen! 😊

Reply from Yoin

10 Jun 2025

Thank you for your feedback and for sharing your experience. We're sorry to hear you're having trouble logging into your account from your computer. We'd like to help resolve this issue. Please reach out to us at [customer service email or phone number], so we can take a closer look and assist you further.

Reply from Yoin

6 Jun 2025

We're truly sorry to hear about your experience. We understand how frustrating this situation must have been.

Please note that, for security and legal reasons, certain subscriptions—especially those linked to personal or sensitive data—may require formal documentation (such as a death certificate) to authorize cancellation on behalf of another person. This is in place to protect our users and their accounts.

That said, we absolutely want to help resolve any issues you're facing. Please contact our support team directly at [insert contact info], and we’ll do our best to assist you as quickly and compassionately as possible.

Reply from Yoin

2 Jun 2025

Thank you for your feedback.

We’re sorry to hear that your previous service has already been deactivated before you received your Yoin SIM card. Unfortunately, it’s not possible to activate or use the Yoin service without the physical SIM card.

We understand how inconvenient this situation is, and we advise you to contact our customer support as soon as possible so we can track your SIM delivery and assist you further.

Thanks for your patience and understanding.

Reply from Yoin

26 May 2025

Thank you for taking the time to share your experience.

We’re truly sorry to hear that you've been struggling with activating your eSIM for the past three weeks and that getting support has been difficult. This is certainly not the experience we aim to provide.

We understand how frustrating it can be when something that should be simple turns into a hassle — especially when it's not clear how to reach us for help. We’d really like to resolve this for you as quickly as possible.

Please reach out to us directly via [insert contact method here — e.g., email or WhatsApp number], so we can personally look into your case and get things sorted.

Our sincere apologies for the inconvenience, and thank you for bringing this to our attention. We’re here to help.

Reply from Yoin

8 May 2025

Thank you so much for your detailed and thoughtful review! 🌟

We’re thrilled to hear that getting your eSIM set up was easy and that you’re enjoying the 5G Proximus connection — wala! 🎉

And thank you for your excellent suggestions! Here’s a quick rundown:
1️⃣ We’ll definitely look into making our international rates and services more visible — great point!
2️⃣ After you use up your data bundle, we have clear pricing for extra data; we’ll work on explaining that more transparently.
3️⃣ Transferring your eSIM between devices — that’s a very useful idea! We’ll pass it on to our team.
4️⃣ English in the My YOIN app — yes, we hear you! We’re actively looking into adding more language options.

Thanks again for helping us improve. We’re happy to have you with us! 💜

Reply from Yoin

7 May 2025

Thank you so much for your great feedback! We’re happy to hear you’re enjoying the fast internet and strong network. We appreciate your suggestion about 5G — we’ll make sure to pass it along to our team.

Thanks again for recommending us! If you ever have questions or need support, we’re always here to help.

Reply from Yoin

5 May 2025

Thank you very much for your kind words. We truly appreciate your feedback and are pleased to know that you had a positive experience with us.

Kind regards,
The Yoin Team

Reply from Yoin

22 Apr 2025

We apologize for the confusion regarding your discount and the billing issue.

The €20 referral discount should have been applied to your account, and the discrepancy in your bill for the €9 plan is certainly not expected. We'll look into this immediately and make sure everything is corrected.

Could you please provide us with your account details so we can investigate this further and resolve it as quickly as possible? Thank you for your patience.

Best regards,
Yoin Customer Support

Reply from Yoin

22 Apr 2025

Thank you for your kind review! We’re thrilled to hear that you’re enjoying the improved network speed. Your recommendation means a lot to us!

If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!

Best regards,
Yoin Customer Support