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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the seamless user experience, highlighting the straightforward process for finding attractions and purchasing tickets. Many consumers found the website easy to navigate, and they value the convenience of having tickets readily accessible through the app. The clear communication from customer service also contributed positively to the overall experience. Consumers report that the booking process is generally smooth, and they appreciate the timely updates and reminders. Several reviewers mentioned the ease of accessing venues with QR codes and avoiding long queues. While opinions on specific aspects like location, service, and website features vary, the prevailing sentiment is one of satisfaction with the company's offerings.

Based on these reviews

Rated 4 out of 5 stars

Hi first class ,met with the tour guides no problem ,only drawback would be that in order to use any audio guide you have to supply your own headphones ( which we didn’t have) the audio guide was to g... See more

Rated 4 out of 5 stars

This is a great platform and they offer discounts. However I have booked for Barcelona in one week and my app is not show the purchase of the tickets. I had to go online in order to get them to resend... See more

Rated 4 out of 5 stars

The routines of the horses were wonderful. We really enjoyed the dramatic display of skill. Amazing horsemanship and ability of horses. So beautiful. However, we did find the seating extremely uncom... See more

Rated 4 out of 5 stars

Tiqets did save me time purchasing tickets at the box office. It did not save me any money or discount from the regular price. You do need to download an app and then download the audio guides ont... See more

Rated 5 out of 5 stars

For 2 elderly and not proficient computer literate,your site was brilliant. Managed to buy tickets without issue, though to be fair we happily printed off our tickets, cos we could, and safer than t... See more

Rated 5 out of 5 stars

Easy to use process less than 2 minutes. Clear instructions on the tickets and no problem at the experiences. I wasn't sure because I hadn't heard of this company before, but I am now a big supporte... See more

Rated 5 out of 5 stars

Incredible! To be honest, I was a little worried about using tiqets as they seemed a lot cheaper than anywhere else, but o couldn’t have been more wrong. We saved about £20-30 using them and we had no... See more

Rated 5 out of 5 stars

When I could not book tickets for the Spanish Riding School in Vienna for a specific date on their website, I got them on line with Tiqets while I was in US. The tickets were sent to my email and whe... See more

Rated 5 out of 5 stars

Over all, the tourguide Paco did a nice job and they even took the effort to find us, because we were standing/waiting at the given waypoint. If they would in addition to the waypoint also put a ph... See more

Rated 3 out of 5 stars

Thé tour guide was very good. However, the audio equipment did not function, compromising the quality of the tour. Disappointing and you should actually be reimbursing participants. The guide did her... See more

Company replied

Rated 5 out of 5 stars

Buying the tickets for La Sainte Chapelle and Les Invalides was straightforward and they were delivered to my phone rapdily. It was easier for me to use their app to find them, which also gives access... See more

Rated 5 out of 5 stars

Antonio our guide was a articulate and intelligent young man. He repeated the important facts during the tour so that the gravity of them would sink in. He truly enhanced our experience at the Academi... See more

Rated 5 out of 5 stars

Arrived in Livorno on a cruise ship. Public transport to Pisa very straightforward. Exchanging the voucher for tickets was easy if you read the instructions provided! It would have been good to kno... See more

Rated 3 out of 5 stars

The Budapest card it wasn't what we expected. It was only valid at the museums and the transportation. If someone want to buy it should think first the using of it. Also we didn't know about plus card... See more

Company replied

Rated 5 out of 5 stars

It was very easy booking process. The boat and crew meet all our expectations. They will even bring the drinks you order to you while you enjoy the beauty of tour. Non-intrusive. It allows everyone t... See more

Rated 5 out of 5 stars

I bought ticket with the discount. It was easy to find the right bus. It took 25 minutes to get to destination. I got into the bus almost one hour before the time i had in my ticket.

Rated 5 out of 5 stars

Stunning venue at St. Anne's Church with the added bonus of lovely restaurants in the vicinity. ( The ice-cream from the parlour next-door was delicious!) Regarding the concert, the quartet was of th... See more

Rated 5 out of 5 stars

Reminder email and clear meet up instructions. Easy check in and fabulous guide Nesta. The audio component worked well and Nesta shared amazing knowledge of the site. He was able to navigate the gr... See more

Rated 4 out of 5 stars

Trips and tours organised by Tiqets went really well and they were well organised. Slight concern with early return trip to Airport as water taxi was 10 minutes late and we were worried however all we... See more

Rated 5 out of 5 stars

MARVELOUS MUSEUM WITH THE WORKS AND LIFE OF MIRO ON DISPLAY IN THE THREE BUILDINGS HE WORKED IN DURING THE LATTER PART OF HIS LIFE. THERE IS ALSO A BEAUTIFUL GARDEN CONTAINING SOME OF MIRO'S SCULPTURE... See more

Rated 5 out of 5 stars

I’ve used Tiqets several times now for excursions in various countries and they’ve never let me down.

Rated 5 out of 5 stars

Quick easy to use. Also got an NHS DISCOUNT Used it originally for guiness warehouse but was then offered money off a variety of other experiences so used the hop on hop off bus for our visit

Rated 5 out of 5 stars

First time I’ve used them. We booked to see the colosseum, Roman Forum palatine hill. I got a fantastic price, the staff and very helpful and there’s a 24/7 helpline if required. I personally won’t... See more

Rated 4 out of 5 stars

The hop on bus was good, but one of the stops I found difficult and didn't get to the destination. However, the process of getting the tix from Tiquets was good.

Rated 4 out of 5 stars

Easy to use website. The 2 excursions I booked thru' Tiqets went well. Tickets delivered by email and also available via the app. Definitely download the app - so much easier as available offline

Rated 4 out of 5 stars

Easy way to purchase all your tickets and have them in one place. However, it would be improved by allowing two devices to have the app, so two people can access the purchased tickets.

Rated 3 out of 5 stars

We order the ticket for chichen itza ticket day prior. Having trouble at the last step which is payment. Not sure why. After many many tries it finally goes through. We are happy that we got the tick... See more

Company replied

Rated 5 out of 5 stars

amazing things to see in the museums kept in wonderful condition. I was slightly concerned when i joined a very long queue at 1340 for an 1400 entrance ticket but it moved very quickly and i was in th... See more

Rated 4 out of 5 stars

Easy to buy and download. Didn't realise we had audio guides for the colosseum until after our visit and they didn't appear in my email as the pantheon guides did. Otherwise good

Rated 4 out of 5 stars

We only had to wait about 15 min at the easy accessable waiting point at venice airport and the drive was a little sqeezy since we were about 18 guests on board. But it was nice to go by boat and the... See more

Rated 5 out of 5 stars

Website was easy to use and I found everything I wanted with ease. Also the communication From customer service was quick and efficient.

Rated 5 out of 5 stars

The hop on hop off bus tour was good, but the options for the Royal palace and the Cathedral were superb - they are 2 must see sites in Seville

Rated 5 out of 5 stars

Tiqets makes planning for and getting tickets for your travels seamless. I’m a world traveler and I use them all the time. They deliver! Better than the rest.

Rated 5 out of 5 stars

Easy to find attractions and purchase tickets. The event reminders are useful. Tickets are easily accessible via the App.

Rated 5 out of 5 stars

I want to give a big Thank You to the man that turned my backpack in to your office. I was riding your chair- lift up and my backpack fell out. I heard it hit the pavement below and one of your worker... See more

Rated 5 out of 5 stars

Easy access with the QR code and a very good guide! I had same good experience in other cities! To be recommended!

Rated 5 out of 5 stars

It was so easy to book tickets, great choices, I did combinations & all those who attended had a wonderful adventure/experience. Highly recommend

Rated 5 out of 5 stars

No waiting at the queue and best prices! Do not worry, it's a legit website. You won't find better prices and time slot availability than here! Thank you!

Rated 5 out of 5 stars

Very handy to avoid the queues for the more popular tourist sites.

Rated 5 out of 5 stars

Needed last minute tickets to see the David statue in Firenze. Booked with Tiqets, showed my QR code at the door, they directed us to the ticket office down the street and we were inside in 10 minutes... See more

Rated 5 out of 5 stars

I totally recommend this guided tour. Before joining it, I only knew Picasso’s name and the basic idea of Cubism. But after the tour, his paintings felt much more familiar and captivating. Paloma,... See more

Rated 5 out of 5 stars

Clear description of the tour we were to take. And the tour worked out very well. Slight confusion on my ticket receipt regarding the location of the tour beginning. But I cleared that up by visiting... See more

Rated 5 out of 5 stars

Our experience on the Dubai safari was truly incredible! From start to finish everything was perfectly organized and we felt safe and comfortable throughout. I want to give a special mention to our... See more

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Company details

  1. Event Ticket Seller

Tiqets

Written by the company

Making culture more accessible
Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions. With instant and mobile tickets, the company is providing travelers with hassle-free entrance. Since its founding, the company has successfully connected the largest venues of the main tourist destinations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

DISHONEST AVOID

DISHONEST AVOID. This company has no morals they take your money and when the ticket they provide are not accepted by the venue they walk away from any responsibility and refuse to give a refund. Fortunately my credit card company has more honesty and will withhold payment.

November 29, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear Bruce,

We are very sorry to hear about your experience. We would like to clarify that the tickets we sent to you via WhatsApp were the correct ones to be used for the venue.

The issue you mentioned, that you had not received the official tickets, was not reported to us at the time. When we checked with the venue, they confirmed that the tickets were indeed sent to you via WhatsApp.

We regret that you were unable to use them, but from our side we can confirm that everything was correctly prepared and sent according to your booking.

Kind regards, Team Tiqets

Rated 5 out of 5 stars

Very user friendly site

For 2 elderly and not proficient computer literate,your site was brilliant.
Managed to buy tickets without issue, though to be fair we happily printed off our tickets, cos we could, and safer than trying to find them on a phone.

November 26, 2025
Rated 5 out of 5 stars

Easy to use process less than 2…

Easy to use process less than 2 minutes. Clear instructions on the tickets and no problem at the experiences. I wasn't sure because I hadn't heard of this company before, but I am now a big supporter because of my great experience. You can trust them.

November 25, 2025
Rated 1 out of 5 stars

I had a fast track ticket for 1130 and…

I had a fast track ticket for 1130 and arrived at the office at 1115. We were not taken across to the museum until 1205 despite me explaining to the lady in the office that we had another tour booked for 3pm. We arrived in the museum at 1215 and had to rush around. I’d have probably got in quicker if I’d queued in the street. I do not understand why I was sold a ticket for 1130 if there was nobody to take us over.

November 28, 2025
Tiqets logo

Reply from Tiqets

Hi Anthony,

Thank you for your feedback, and I’m very sorry for the delay you experienced despite having a fast-track ticket. We understand how frustrating this must have been, especially with another tour booked.

This isn’t the experience we want for our customers, and we’re already sharing your comments with our local partner. We’ll also reach out to you directly to look into your booking and make things right.

Kind regards,
Tiqets team

Rated 4 out of 5 stars

Great for tickets!!

This is a great platform and they offer discounts. However I have booked for Barcelona in one week and my app is not show the purchase of the tickets. I had to go online in order to get them to resend me an email. Concerned if I cannot retrieve !!

November 29, 2025
Rated 1 out of 5 stars

BEWARE What a rip off

What a rip off.

While I relise this company would make a profit as a 3rd party (but 62%)

I bought 2 tickets costing 18 Euro each a total of 36 Euro. They charged me 58 Euro. They have a 62% markup on tickets.

When I enquired why this was they said they are a third party company and therefor tickets are 29 Euro.

What a rip off. I will never use this company again

November 27, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Hi Rose,

Thank you for taking the time to share your feedback. We’re sorry to hear that the pricing came as a surprise.

Sometimes, our prices can be different depending on the inclusions and terms. The price displayed on our product page and again at checkout always reflects the final amount charged, including any service or booking fees where applicable.

To help us investigate this further, we kindly advise you to contact our customer service team directly with your booking reference and a full summary of the situation. Please also reference this Trustpilot review in your email. This will allow us to verify the exact product you purchased, the price shown at the time of booking, and everything included with your ticket.

Our goal is to provide clear information and a smooth experience, and we’d be happy to look into this further for you.

Kind regards,
Tiqets Team

Rated 1 out of 5 stars

WORST SERVICE....DONT USE Tiqets....

WORST SERVICE....DONT USE THE SERVICE

We booked a tour to Eiffel tower (river and 2nd+summit). We were present at the exact location indicated on the shared map, but there was no agent, no signage, and no clear instructions.

Additionally, the service experience was extremely disappointing, as there was no contact number provided—only an automated customer service chat, which was unhelpful.

When we reached there due to a technical fault, the elevators to the Eiffel Tower Summit were closed.

When we requested for refund justification shared was irrelevant by Tiqets. Our request was refund for the Eiffel Tower Summit ticket, as we also learned that these tickets are not pre-booked by agents and are only issued when guests are present.

Ticket cost from the tower counter is 25 Euro and Tiqets charges 89 Euro. We made a mistake dont want anyone else to face the same.

November 23, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear Fahad:
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you encountered during your visit.

Unfortunately, we are unable to locate any booking details under your name based on the information provided. Without a corresponding reservation, we are not able to verify what happened on the day of your visit or review the circumstances around your tour, meeting point, or ticket type. If you can share your booking reference or the email used for the purchase, we will be glad to investigate this further.

Regarding your comments on the meeting point, customer support, and the summit closure: we understand how frustrating this must have been. Summit closures can occur unexpectedly due to technical or safety reasons, and this is determined solely by the official Eiffel Tower management. Agents and platforms do not control these decisions.

Please feel free to send us your booking information so we can properly review your case and assist you further with our customer service agents.

Kind regards,Tiqets Team.

Rated 5 out of 5 stars

Tickets to the Spanish Riding School in Vienna, Austria

When I could not book tickets for the Spanish Riding School in Vienna for a specific date on their website, I got them on line with Tiqets while I was in US. The tickets were sent to my email and when I arrived in Vienna I was able to use my tickets with no problem. Very happy with this transaction.

November 19, 2025
Rated 4 out of 5 stars

Hop on bus review

The hop on bus was good, but one of the stops I found difficult and didn't get to the destination. However, the process of getting the tix from Tiquets was good.

November 21, 2025
Rated 5 out of 5 stars

Clear description of the tour we were…

Clear description of the tour we were to take. And the tour worked out very well. Slight confusion on my ticket receipt regarding the location of the tour beginning. But I cleared that up by visiting the location the day before. There was a slight discrepancy between the address, listed on my ticket and the location Shown on Google maps.

November 18, 2025
Rated 5 out of 5 stars

Incredible

Incredible! To be honest, I was a little worried about using tiqets as they seemed a lot cheaper than anywhere else, but o couldn’t have been more wrong. We saved about £20-30 using them and we had no issues at all. Got to the sky lagoon and they had our name etc. The sky lagoon itself was just incredible- we could’ve stayed there all day. It’s an absolute must-visit location when in Iceland

November 24, 2025

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