Liven Reviews 12,268

Reply from Liven

A day ago

Hello!

Thank you so much for sharing your thoughts, I really appreciate your honesty and the chance to understand your perspective. It genuinely saddens me that our advertisements gave you the impression that we prioritize membership numbers over the quality of the tools and content we provide. I want to assure you that everything we create in our app is thoughtfully designed, developed with the help of practicing professionals in the mental well-being field, and intended to truly support our users on their self-discovery journeys.

At the same time, we always strive to represent our app and philosophy as clearly and accurately as possible in our advertisements. Your feedback helps us see where we might improve how we communicate this. This said, I would really love the opportunity to learn more about what specifically felt off-putting to you in our ads. If you feel comfortable, please reach out to us directly via email at support@theliven.com. This way, I can personally address your concerns and provide more insights into our approach.

I hope that by hearing more from you, we can help restore your confidence in what we offer and continue to support you in a meaningful way.

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Dear Michaël,

The approach and, especially, the pricing you mentioned do not seem to align with what we represent in our app or the way our support team operates. This being said, to better understand your situation and to address it more appropriate, I’ve reached out to you via the secured Trustpilot contact form. This will allow me to gather a bit more information to detect your account within our system, if you have one, and ensure we can address your concerns properly.

With heartfelt thanks,
The Liven Team

Reply from Liven

A day ago

Hi there, Krissy! 💙

I’m glad to hear that your issue was resolved quickly and smoothly. 🙌 Even as our paths may part here, I truly wish you continued clarity, growth, and only positive experiences on your self-discovery journey ahead. 💫

With heartfelt thanks,
The Liven Team

Reply from Liven

A day ago

Dear Stefan! 🌸

Thank you for your kind note! I’m glad to hear that our app has been helpful to you. 🙏 I hope it continues to support your self-discovery and personal growth in meaningful ways. 

With deep appreciation,
Your Liven Family 🐨

Reply from Liven

A day ago

Hey there! 🤗

I’m glad your refund request was handled quickly! ⭐ It’s always our goal to make things as smooth and stress-free as possible, and it’s wonderful to hear that your experience reflected that. 💫

With heartfelt thanks,
The Liven Team

Reply from Liven

A day ago

Hello there, Melissa!

I’m truly sorry to hear that you encountered a technical issue with our app. It saddens me that this prevented you from enjoying a smooth experience, and we would love to address it directly and as quickly as possible.

This is why we’ve already reached out to you via email. If you feel comfortable sharing the details of what’s not working, our team and I will be looking forward to resolving this matter promptly, both for you and for our wider community.

Thank you for your patience and for helping us improve.

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Dear Eliah!

I’m so glad to hear that your issue was resolved so quickly!✨ And it’s wonderful when support that we do can step in and make things feel effortless, and your experience sounds like a perfect example of that. 🤗 

We’re happy that it left such a positive impression on you! 💕

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Hello there, Kelly!

I’m glad that our app has felt intuitive and easy to navigate for you! Taking the initiative to commit to a 3-month plan is a meaningful step toward self-discovery and growth, and it’s inspiring to hear your excitement about seeing the progress in yourself. 😊🌟 

May this journey bring you insight, clarity, and positive change over the coming months, I’ll be looking forward to hearing about your updates and experiences along the way! 💖

Thank you for being with us,
The Liven Team

Reply from Liven

A day ago

Hi there! 🤗

It’s wonderful to hear that Taylor was able to respond promptly and provide the support you needed. 🙌 Knowing that our team can make your experience smoother and more reassuring is exactly what we aim for. And I truly appreciate you sharing this, and I hope every interaction continues to leave you feeling supported and confident on your journey. ⭐

With deep appreciation,
Your Liven Family 💕

Reply from Liven

A day ago

Hi there, Melissa!

I’m glad you’ve taken the first step, and I hope your initial experience with our app feels smooth and engaging. Wishing you a positive journey of self-discovery as you continue exploring! 😊🚀

With heartfelt thanks,
The Liven Team 🤍

Reply from Liven

A day ago

Hello there!

I’m truly sorry to hear that our app didn’t quite meet your expectations and on this instance I would really love to understand in more detail what didn’t resonate with you, or what you were hoping to gain from your experience. 💫

If you feel comfortable, please reach out to us directly via email at support@theliven.com. ✉ I would be happy to personally offer guidance, share more insights, and help make your experience with Liven as meaningful and supportive as possible on your self-discovery journey. ✨

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Hi there, Jenna!

Our focus has always been on offering genuine, practical support and sharing insights that truly help with self-discovery and self-improvement, rather than simply creating another paid app experience and I am glad that you were left with the impression we truly wanted to achieve. 🤍🤗

It’s encouraging to know that our intentions came through clearly for you. I hope your journey with our app continues to bring you meaningful understanding and lasting positive change. 🌼

Thank you for being with us,
The Liven Team

Reply from Liven

A day ago

Hello, Shirley!

Thank you for sharing your story with such honesty. Losing someone so close is an unimaginable challenge, and it’s completely natural to feel the weight of grief, low self-esteem, and difficulty managing daily life. I want you to know that reaching out and seeking support is a courageous first step toward rebuilding your life. 🙏

I hope you feel supported and encouraged as you begin to take these steps, and please remember you’re not alone in this. If you need additional guidance or someone to help you navigate our app, don’t hesitate to contact us at support@theliven.com. We’re here to assist you and walk alongside you on this path to regain stability and hope. 💌

With deep appreciation,
Your Liven Family

Reply from Liven

2 days ago

Dear Friend!

It’s completely understandable that at this early stage it might feel too soon to tell, and I truly appreciate you taking the time to share your thoughts. Our initial check-in is designed to ensure a seamless experience, and I sincerely hope it did not feel like an interruption, that was never our intention.

Most importantly, I wish you only positive experiences with us and our app on your self-discovery journey. I’ll personally be looking forward to hearing your updates here or via email at support@theliven.com.

With deep appreciation,
Your Liven Family

Reply from Liven

2 days ago

Hello, Laura!

It truly saddens me to read about your disappointment and the frustration you experienced. Transparency and fairness are core principles of how we operate, and the ability to support our community with the utmost honesty and care is what we strive for every day. Knowing that your experience reflected the opposite deeply concerns me, and I want to take the time to explain everything in detail, while also confirming the resolution we’ve already taken on your case.

To begin with, I want to reassure you that apart from initial full refund, our team has issued a full refund for two of your other most recent transactions, going beyond our standard refund policy. This decision was made to ensure that we approached your case with compassion and fairness, even though the situation involved overlapping memberships created separately within your account.

According to our internal system logs, two distinct memberships were created under your profile, in different time periods, each linked to a personalized plan that was manually set up. I completely understand how this could have caused confusion, especially if one of the older memberships was unintentionally overlooked, leading you to believe that you were double-charged. However, our system functions automatically, and every membership activation or renewal requires user confirmation. There is no possible way for us to create or charge for a membership without explicit consent from the account holder.

Regarding the cancellation, our records show that one of your memberships was successfully canceled in July, with no further charges or errors after that point. However, since the second membership remained active at that time, it continued under its regular renewal cycle. This is why the charges appeared to continue even after you believed your subscription had ended.

I completely understand how frustrating and unfair this must have felt, and I’m deeply sorry for the misunderstanding and distress this caused you. It’s never our intention to leave anyone feeling unheard or treated unfairly. We do not hide behind policies, instead, we uphold them to protect both our users and the integrity of our operations. When we make mistakes or when confusion arises, we take responsibility and work toward a fair resolution.

It is disheartening to know that this experience left you with such a negative impression of who we are. I sincerely wish you had reached out to us earlier so we could have clarified this sooner and prevented such a frustrating outcome. Your case, however, has reminded us that even with clear processes, communication and understanding matter most, and we’ll continue to evolve in that direction.

Lastly, I hope that the refund we’ve provided and this clarification help bring at least a small measure of trust and clarity back. 

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Hello there! 🌟

It’s wonderful to hear that you’re feeling a sense of hope. Taking even small steps toward reclaiming your life can be empowering, and I am honored that our app can be part of that journey. 🚀 I wish you only positive experiences as you continue on your path of self-discovery and growth. 🌿

With deep appreciation,
Your Liven Family

Reply from Liven

A day ago

Hello, Dany!

Thank you for your kind words! And I am really glad to know that our team’s quick response made a positive difference for you. 🤗 Your experience matters deeply to us, and we’ll keep doing our best to ensure every interaction feels just as smooth and supportive. 🌻

With heartfelt thanks,
The Liven Team

Reply from Liven

2 days ago

Hello!

It’s understandable that this situation felt overwhelming, and it truly saddens me that your first impression was not positive. Our additional workbook is a product we’re proud to offer within our app, and we specifically designed them as an extra source of guidance and information. Importantly, it is never obligatory, it appears only once during your journey and can easily be skipped if you prefer. I’m sorry that this feature came across differently for you.

Most importantly, I’m glad that our support team acted promptly to address your concerns and provide a full refund for your transaction. I hope this brings a bit of clarity and relief. Above all, I wish you only positive experiences on your self-discovery path, even if you choose to go a separate way.

With heartfelt thanks,
The Liven Team

Reply from Liven

1 days ago

Dear Charlotte!

It means a lot to know that you feel supported in exploring something as profound as your childhood experiences. ⭐ Our aim with Liven is to gently guide you toward understanding and coping with those deep-rooted emotions in a way that feels safe and empowering.  🙌

And I truly hope this journey continues to bring you meaningful insight and growth on your self-discovery path. 🌼

With deep appreciation,
Your Liven Family

Reply from Liven

1 days ago

Hi there, Jo! 🌿

I’m glad to hear your first impressions are positive and it’s wonderful that you’ve taken the first step! I hope each day with Liven continues to bring you more clarity, calm, and self-discovery. 🙏😊

Thank you for being with us,
The Liven Team