Space NK Reviews 8,239

Sarah’s response to my enquiry was prompt and very professional. She made me feel appreciated and requested for information which I supplied and promptly amended my points. I believe you train your... See more

Good but there are niggles. Great range and their advent calendars are brilliant. I don't like that free samples are promised on the product pages but never turn up with the order! They also have... See more

Using this platform to actually specifically thank Nikki who has been an unbelievable help to me! Slight issue with something, yet sorted in no time. Fantastic customer service. Also!!!! This was... See more

Sarah Louise whom I was dealing with via phone and email went above and beyond to help resolve my issue and bring it to a satisfactory conclusion. Sometimes understanding and willing to meet a custome... See more

.5 xxxxx for Jamiella- Makeup Artiste at the Westbourne Grove branch. Very friendly, warm and professional. She is a perfectionist and very particular, everything has to be perfect otherwise,... See more

I had some issue with my recent parcel. It normally needs to be handle by Global E international parcel team. As no responses from Global E team after 6 days, I’ve re-approached space NK customer serv... See more

Kayleigh was super helpful, there was a discrepancy in my order and she actioned it straight away, replacing what was missing. She is a true representation of what customer service should be. I am... See more

I spoke with Claire at Customer Service Space NK querying an order update which I expected to receive the day before. Approximately half an hour after my call I received an update from Royal Mail and... See more

I have bought online with no problem and also in-store at the Glasgow store. Staff were nice but the assistant was very pushy trying to sell other items to me which was off-putting. I bought some P... See more

Due to my own error, my item ran into difficulty and was returned. After contacting the customer service, Leah has the issue resolved in no time by having my item resent to the correct address once it... See more

Received an order very quickly. I had one item I changed my mind on and the customer service team - Sarah Louise was really helpful and made the return really easy and an update on the specific produc... See more

Fantastic customer service experience! Claire was just brilliant and I really appreciated being kept up to date on the progress in resolving the issue on my order. Very happy with the outcome. I feel... See more

Order #WK31175726. I have missing items from my Advent Calendar puchase and spoke with Chloe. She was friendly, cheerful over the phone and very helpful. She was able to resolved my issue and immediat... See more

I received some products that were expired or close to, and when I contacted customer service Leah has been an absolute superstar: fast, efficient, and very good at fixing the issue right away. It's c... See more

I had such a wonderful experience with Space NK recently, thanks to the incredible support I received from Chole. I had an issue with a discount code that wasn’t working, and she went above an... See more

I telephoned with a query of product that had a problem. Lyndsey was very helpful and asked all the correct questions to understand the problem. She asked for a photo sent and as soon as this had be... See more

The customer service rep, Yvonne, was polite and so helpful. She advised me what I needed to do and followed up with an email. I then had to contact her again to get my delivery redirected and she did... See more

When my order arrived, the spray on the perfume was faulty, emailed customer service & Chloe, organised a replacement straight away. Great fast & friendly service

Had an issue with a faulty mechanism on my Atelier lipstick. Lyndsey dealt with the issue quickly and efficiently. Really good customer service enabled my problem to be resolved .

Caitlin was super helpful advising me on a broken pallette and organising for a replacement to be sent out. She was easy to understand, really quick at responding and lovely throughout. Thank you so m... See more

My go to for shopping make up as in terms of staff knowledge, Space are the best. Today I had a query on my points and Chloe on customer support was fantastic. Sometimes things do go wrong, in my case... See more

James was amazing with a recent issue I had with a faulty item. Not only was my concerns dealt with immediately but I was heard and I was immediately given a replacement item. This is why I shop with... See more

I received the Space NK advent calendar today and noticed that the items for Day 24 were missing — PHLUR Vanilla Skin 9.5ml (worth around £30) and D.S. & Durga Debaser 7.5ml (worth just over £50).... See more

I am happy to say that Chloe has brilliant customer service skills. I had issues with my Indulge account and she helped me sort it out. She appeared genuine and helpful. Basing on my experience, she d... See more

I had to contact customer services because my discount for being a first time buyer wasn't applied at the checkout. I was contacted soon after by Nikki, who promptly reimbursed my discount with no... See more

Lyndsey was brilliant. Super efficient, really helpful and so patient with me. She got everything sorted quickly and arranged for the products I needed to be sent out straight away. No faff, just frie... See more

I love the range of products they have and their reward system is great. Amazing service in store and their website is easy to navigate. Their customer service was excellent and so helpful, a very u... See more

I recently had an issue with my order where the free gift was missing. I contacted Space NK customer service and was helped by Chloe, very polite and helpful, and resolved the issue efficiently. I’... See more

Really helpful advisor named Nikki assisted me with a faulty product that would not dispense. I had to send a little video showing the problem and then the item was replaced and posted out to me. Bri... See more

I contacted customer service following a minor issue with an order. I think it's the most adorable and efficient customer service I've ever encountered. Chloe was very kind and understanding. She only... See more

Fantastic customer service experience with Chloe, she has a polite manner and dealt with my query fast and efficiently! Thank’s for your help!

I had excellent Customer Support from Connor who sorted out my query extremely quickly and very kindly extended my voucher as I was unable to get to the Space NK shop until the day after it expired.... See more

I was having trouble placing my order from here in the United States… after trying to figure out what I was doing incorrectly, I finally reached out. Ms. Lucy let me know it was bc of the tarrifs her... See more

Had a really good experience of contacting Space NK customer services about the Indulge regards programme this morning. All too often I find the faceless, and often AI based contact addresses, with co... See more

Excellent customer service. I had an issue with my order which was resolved promptly and I was kept updated throughout. My issue was fully resolved 😊

Charlotte has provided an incredible support to my situation, taking all the stress off me and resolving the issue in the best way possible and super quickly. Excellent service and true customer care,... See more

Love to buy beauty products here. They do a lot of sales and the membership rewards are awesome. I am constantly saving money on my purchases and my orders arrive super quick!

Friendly helpful customer support who listened and made useful suggestions about solving my problem . I followed the advice and it worked. Thank You.

Thank you Caitlin for your quick response, yes I will say I have felt very disappointed with my experiences at Space Nk but I hope they can improve their standards from receiving honest feedback x

I got an issue regarding a faulty product and the SpaceNK customer service was very helpful. They answered very quick, all the process was very easy without stress.

James was super responsive and helpful and managed to resolve my issue fairly quickly! One of the best customer support experiences I’ve had!

Excellent customer service . Went the extra mile to track down my order and send me replacement. , also on and put my needs first

Space NK Customer services ie actually being answered by a human being called Kayleigh who was super helpful & and explained why the parcel had not been delivered and organised a redelivery! Simpl... See more

James was really helpful and quick to respond. Great outcome for me, will continue to shop with Space NK

Lindsey was super helpful with my missing emails and ordering my ndulge birthday gift - Thank you!

Lyndsey was very helpful and made sure my order was fixed. I always know you can get this service with space nk

Sara was really responsive and found a solution to my issue straight away.

Lyndsey was extremely helpful today! She couldn’t have done anymore for me, so thank you very much Lyndsey! :)

I had an issue with my online order I contacted customer services directly and spoke with Lyndsey. Lyndsey was professional and helped resolve the issue promptly and efficiently - excellent custome... See more