Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about ever... See more
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Company details
About Civitatis
Written by the company
Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 70.000 actividades en más de 3.150 destinos internacionales.
Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 10.000.000 clientes han llenado su viaje con Civitatis.
Contact info
Coloreros, 2, 28013, Madrid, Spain
- +34 91 078 05 07
- reservas@civitatis.com
- civitatis.com
Replied to 99% of negative reviews
Typically replies within 24 hours
Good introduction to Barcelona
Easy to book. Good communications before the meet up. Interesting tour in a small group of 5 of us.
May use AI-assist with repliesRead more
Irresponsive and disorganized
Irresponsive and disorganized. Cancel trips at last minute.

Reply from Civitatis
Excellent walking tour in Vigo given…
Excellent walking tour in Vigo given by Jose Manuel. Very knowledgeable gentleman who speaks clear, perfect English and has interesting insights and anecdotes. Highly recommend Civitas and Jose Manuel.
Nonsensical communication
The activities have generally been really good. However, there was a load of nonsense over a fake cancelled booking.
I was sent an email last Thursday that an activity I did on Friday the next day, a jeep tour of Tijuca National Park, was cancelled by the operator, and that I had to get in touch to give Civitatis an answer or reschedule. The button to reschedule didn’t work, and Civitatis wouldn’t let me access any information about the booking. I sent a email in response which didn’t work, and then tried to use the chat function but couldn’t do so without closing the chat to receive my booking number, and dealing with a pointless AI is frustrating.
I got another email 5 minutes after the first claiming that I was first contacted “a few days ago” pestering me to make a change that was impossible. Incredibly, the next day I got an email saying the activity was confirmed, followed by another saying that it was cancelled because “regrettably, after sending [me] several emails and trying to contact [me] by other means” I “didn’t confirm if the alternative dates […] could adjust to [my] travel plans” which is misleading and false. I was able to complete the activity by messaging the provider directly through WhatsApp, despite this interference from Civitatis.
Not only did this cause frustration and conclusion, it disrupted my much-needed sleep after waking up at 2:30am to complete the Morro Dois Irmãos hike on Thursday morning.

Reply from Civitatis
Amazing day
Amazing day. Luca showed a great guide, very friendly and with a huge knowledge about the local and very experienced with hikings. Highly recommended.
Website very easy to use and all our…
Website very easy to use and all our bookings were very enjoyable
Hicimos Mount Titlis y Jungfrau en Switzerland 🇨🇭 Civitatis hiso nuestra aventuta espectacular 👏
Exelente servicio en espanol e ingles. Recommended 💯 por 💯
Excellent tour
Excellent tour, our guide Edie was very friendly, intelligent, and knowledgeable. We were very satisfied.
Must do!
We had a great walking tour with our guide Leo. He was funny and engaging the whole way.
Can definitely recommend him and the tour.
Disappointing & Poor Communication & Organisation
Disappointing. Whilst I understand that there was a little bit of a mix-up with regard to the meeting venue, it would have been nice if your organisation was better and you kept in contact with the people attending your events or in this case the guided walking tour of Rhonda, This would have avoided the disappointment of driving for nearly 3 hours and turning up early and not finding anyone there. I contacted the guide & emailed the organisers but no one replied until a few days later. A simple text to my phone, which you had, would have helped resolve this issue quickly & find the actual meeting point.

Reply from Civitatis
I booked and paid for a tour in July
I booked and paid for a tour in July. While confirming the tour they told me they may need to cancel the tour as they're not sure they can do it. I tried to contact.Civitatis but I keep being put at the end of the queue, even though I'm next several times.
SCAM
So I want to be crystal clear about civitatis.
The site is an absolute scam, I payed for the tickets and received an empty voucher.
Dont bother using the help tools afterwards. Ether the site doesn"t work or you end up joining a spanish A.I bot that doesn't help you.

Reply from Civitatis
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