Civitatis Reviews 171,719

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and enthusiasm, noting how guides tailor tours to their interests and provide valuable insights into the locations visited. Consumers also appreciate the seamless service, highlighting the perfect organization and worry-free nature of their trips. People frequently commend the locations visited, describing them as breathtaking and unforgettable. Furthermore, users value the user-friendly experience offered by the company, particularly the ease of booking tours and finding new places to explore. While there are mixed opinions regarding the booking process, the overall sentiment remains highly positive, with reviewers consistently recommending the company for its exceptional service and memorable experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about ever... See more

Rated 5 out of 5 stars
Verified

We had a great experience with these guys. Our flight was delayed 2 hours but they were there at the airport, right on time. Communication via WhatsApp with immediate responses. While waiting for our... See more

Rated 5 out of 5 stars
Verified

Only booked the day before due to recommendation of a fellow cruise passenger. Easy to book. Great institutions for meeting our guide. Guide was great. Very amicable and very knowledgable. We liked Ca... See more

Rated 5 out of 5 stars

Driver met us at the airport, helped us with the luggage, and took us straight to our door. Then on return, a different driver came to our apartment, again helped us with the luggage and took us strai... See more

Rated 3 out of 5 stars
Verified

Francisco was a good and warm driver, pointing out sites of interest on the way. However, he did not take us to the door, explaining that the van could not enter our street. This was not communicate... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent tour and guide was exceptional - knew so much about the history of the area and Spain in general. We loved that David was able to answer all of our questions and his command of the English l... See more

Rated 5 out of 5 stars
Verified

Incredible experience! Civitatis allowed us to easily find two guided tours on the island, and both of them were incredible experiences. We saw dolphins at 50 km from the coast with a catamaran t... See more

Rated 5 out of 5 stars
Verified

Johnny/Juan was very knowledgeable and passionate about his native City. He interacted very well with the group. He had a relaxed and often humourous way of informing us about the history and points o... See more

Rated 5 out of 5 stars

Great way to book a tour very simple & lots of information about where to meet etc Our guide was Spanish speaking but helped us English speaking with explanations of the history of La Orotova in Ten... See more

Rated 4 out of 5 stars

Très déçus au départ car notre visite guidée à Bucarest a été annulée sans nous prévénir à notre grand regret. Le service Civitatis a été super réactif et nous a remboursé très rapidement. Cela ne r... See more

Rated 5 out of 5 stars
Verified

Very easy to use app and website. Definitely a must have tool to find new places where to go when travelling, and they got us a very good deal on the price for our Banana Museum experience in Gran Can... See more

Rated 5 out of 5 stars

We had a fantastic tour of Marseille with Alex who was our Civitatis guide who showed us the highlights of the old town on our ‘free’ guided walk. He was witty, informative and enthusiastic and we all... See more

Rated 5 out of 5 stars
Verified

Our guide, Baby was extremely patient and knowledgeable. She took us to a number of historical places, explained everything. She understood what we wanted to see and tailored the tour accordingly. Did... See more

Rated 4 out of 5 stars
Verified

Mary was a great guide, she was funny and warm. She knew a lot about forbidden city and was able to answer other questions I had. Entrance to all the places was smooth, despite heavy security. We were... See more

Rated 5 out of 5 stars
Verified

We loved the tour and especially appreciated being picked up near our hotel! Eze was a treat, and our time in Monaco was lovely. Our guide answered a LOT of questions and was very accommodating We h... See more

Rated 5 out of 5 stars
Redirected

Our charming tour guide (unfortunately I didn't catch her name) has given us a wonderful time. She was very competent and enthusiastic. It was also wonderful to visit places we couldn't... See more

Rated 5 out of 5 stars
Verified

I’m very impressed with the Agent that took us on the tour, I was the only English speaker, he made every effort to include me and to ensure I did not miss out on anything. The whole group of 6 of us... See more

Rated 5 out of 5 stars
Verified

Amazing experience with Sherif. He knows everything about the Pyramids and made our visit unforgettable taking us to the best spots at the perfect times. His passion was really contagious.

Rated 5 out of 5 stars
Verified

Our tour in Lisbon was guided by a passionate guy who told us a lot pf curiosities about this gorgeous city. I recommend it during your first days in Lisbon, to take confidence with the streets and f... See more

Rated 5 out of 5 stars
Verified

The guide was very good at giving us details of everything he showed us. A unique and unforgettable experience. Thank you

Rated 5 out of 5 stars
Verified

This was a very easy website to use to book tickets for La Casa de la Guitarra. I love the shows in this venue, and didn't want to rely on getting tickets when I arrived in Seville, so this service wa... See more

Rated 5 out of 5 stars

Brilliant your riding round on the scooters! Would very much reccomend for people wanting a fun tour, privately, seeing all the top places in 1 tour! Guides were great and made it fun!

Rated 3 out of 5 stars

I made a reservation and I couldn’t modify it right away through the app. I tried to cancel the same day and they trying to charge $100. I have to reach out the customer services by what’s app and AI... See more

Company replied

Rated 3 out of 5 stars
Verified

The tour was interesting and opened up history of Cartagena we hadn’t seen before. The guide didn’t have particularly good English so was quite hard to follow.

Company replied

Rated 5 out of 5 stars

Our guide in Valencia, Leo, was extraordinary! He explained everything very nicely, like a story, and some of us even were the actors in his stories. Which made everything very interactive and we r... See more

Rated 5 out of 5 stars
Verified

Brilliant guide in Zadar. Andreas was a local resident and was so so knowledgeable! Great sense of humour too. Provided exactly the right amount of information in a light hearted way.

Rated 3 out of 5 stars
Verified

Very disappointing. Traveled 11,412 km to see Plitvice Lakes and only saw the lower part. No boat ride, no upper trails, no main waterfalls. Poorly organized tour. We had almost no time to explore but... See more

Company replied

Rated 5 out of 5 stars
Verified

Miguel nos explico todo muy bien. El sabe hablar con las personas de una manera amena. He knows well Sevilla and he was very patient with the whole group. The tour starter on time. It was a great e... See more

Rated 5 out of 5 stars
Verified

Our guide, Enrique, was energetic, knowledgeable and fun. He taught us a great deal and answered our questions well. What I really liked as well, was that when he didn’t know the answer he told us t... See more

Rated 5 out of 5 stars
Verified

Very mice experience. Our guide Larisa was very prepared and esaustive. She gave us a lot of interested information about story, traditions and legends

Rated 5 out of 5 stars
Verified

Amazing day. Luca showed a great guide, very friendly and with a huge knowledge about the local and very experienced with hikings. Highly recommended.

Rated 5 out of 5 stars
Verified

Las vistas del Golden Gate Bridge y las de la ciudad desde Twin Peaks justifican el Tour.

Rated 4 out of 5 stars
Verified

Both of them, the free tour by Buda and sailing by danube river in Buda too , they were satisfacted our expectatives

Rated 5 out of 5 stars
Verified

Lily was a friendly and informative guide. I learned a lot. It was a great intro to Havana, including history, architecture, literature and culture.

Rated 5 out of 5 stars
Verified

Marti was really good in our tour in Lisbon, Alfama. We enjoyed a lot. So grateful for her presence. G

Rated 5 out of 5 stars
Verified

We have a great experience with all the activities we planned with Civitatis!

Rated 4 out of 5 stars
Verified

The guide was very nice and informative person. We visited interesting places and got much historical and cultural information

Rated 5 out of 5 stars
Verified

The drivers were very respectful and professional! Even though I didn’t know I was supposed to go to terminal 2 where he was waiting he was over to terminal 1 within minutes, and very polite! Both dr... See more

Rated 5 out of 5 stars
Verified

An amazing experience with Wima Travel. Not as famous as the comuna 13, the 3rd district clearly worst to dedicate some time to understand Medellin. A real collective projet perfectly explained by... See more

Rated 5 out of 5 stars
Redirected

We lived unforgettable days, full of history, culture, and unique experiences. A huge part of the success of this trip was thanks to our wonderful guides: Asmaa (in Cairo) and Ahmed (in Luxo... See more

Rated 5 out of 5 stars

Our excursion to MDZ was an unforgettable experience! The landscape was breathtaking, and everything was perfectly organized. What made the trip truly special was our amazing guide — Julie was knowled... See more

Rated 5 out of 5 stars
Verified

Un recorrido ameno e instructivo sobre Praga. Además nos proporcionó información útil de aspectos cotidianos.

Rated 5 out of 5 stars
Verified

I would like to thank you for the wonderful wine tour, during which we had the chance to visit four different wineries. The trip was smooth and worry-free, as everything was perfectly organized. Eac... See more

Rated 5 out of 5 stars
Verified

There are various tour options that allow you to explore different interests. Good guides who genuinely seek to capture the interest of clients.

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Company details

  1. Tour Agency

About Civitatis

Written by the company

Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 70.000 actividades en más de 3.150 destinos internacionales.

Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 10.000.000 clientes han llenado su viaje con Civitatis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Irresponsive and disorganized

Irresponsive and disorganized. Cancel trips at last minute.

September 10, 2025
Civitatis logo

Reply from Civitatis

Hello, 

thank you for your reply.

We were able to confirm that the activity was not carried out. Despite the suddenness of the situation, our local team made every effort to inform all participants in time. We are sorry if this was not the case for you. We work daily to improve our service, also when it comes to notifications.

We remain at your disposal.

Rated 3 out of 5 stars
Verified

Nonsensical communication

The activities have generally been really good. However, there was a load of nonsense over a fake cancelled booking.

I was sent an email last Thursday that an activity I did on Friday the next day, a jeep tour of Tijuca National Park, was cancelled by the operator, and that I had to get in touch to give Civitatis an answer or reschedule. The button to reschedule didn’t work, and Civitatis wouldn’t let me access any information about the booking. I sent a email in response which didn’t work, and then tried to use the chat function but couldn’t do so without closing the chat to receive my booking number, and dealing with a pointless AI is frustrating.

I got another email 5 minutes after the first claiming that I was first contacted “a few days ago” pestering me to make a change that was impossible. Incredibly, the next day I got an email saying the activity was confirmed, followed by another saying that it was cancelled because “regrettably, after sending [me] several emails and trying to contact [me] by other means” I “didn’t confirm if the alternative dates […] could adjust to [my] travel plans” which is misleading and false. I was able to complete the activity by messaging the provider directly through WhatsApp, despite this interference from Civitatis.

Not only did this cause frustration and conclusion, it disrupted my much-needed sleep after waking up at 2:30am to complete the Morro Dois Irmãos hike on Thursday morning.

October 17, 2025
Civitatis logo

Reply from Civitatis

Hello Adam,

Thank you for your message.

We sincerely apologize for the inconvenience you experienced with your booking and for the system error that prevented you from confirming the change offered. Please know that our customer service team is available via chat and through a contact form on our website, and we would have been happy to assist you directly.

We also want to clarify that the communication regarding your booking was sent by the supplier, as they are responsible for organizing the service. We regret any inconvenience this has caused and will use your feedback to improve our services.

Rated 5 out of 5 stars
Verified

Amazing day

Amazing day. Luca showed a great guide, very friendly and with a huge knowledge about the local and very experienced with hikings. Highly recommended.

October 9, 2025
Rated 5 out of 5 stars
Verified

Excellent tour

Excellent tour, our guide Edie was very friendly, intelligent, and knowledgeable. We were very satisfied.

October 8, 2025
Rated 5 out of 5 stars

Must do!

We had a great walking tour with our guide Leo. He was funny and engaging the whole way.
Can definitely recommend him and the tour.

October 12, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Disappointing & Poor Communication & Organisation

Disappointing. Whilst I understand that there was a little bit of a mix-up with regard to the meeting venue, it would have been nice if your organisation was better and you kept in contact with the people attending your events or in this case the guided walking tour of Rhonda, This would have avoided the disappointment of driving for nearly 3 hours and turning up early and not finding anyone there. I contacted the guide & emailed the organisers but no one replied until a few days later. A simple text to my phone, which you had, would have helped resolve this issue quickly & find the actual meeting point.

October 4, 2025
Civitatis logo

Reply from Civitatis

Hello,

Thank you for the feedback you provided.

First of all, we deeply regret the inconvenience caused regarding your activity.

At Civitatis, we strive to provide a unique experience, and unfortunately, that was not the case in your instance.

However, the information you've provided, we are unable to find any issue related to your booking. If you have any doubts, please contact our Customer Service team.

We would be happy to assist you.

We remain at your disposal.

Rated 1 out of 5 stars

I booked and paid for a tour in July

I booked and paid for a tour in July. While confirming the tour they told me they may need to cancel the tour as they're not sure they can do it. I tried to contact.Civitatis but I keep being put at the end of the queue, even though I'm next several times.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

So I want to be crystal clear about civitatis.
The site is an absolute scam, I payed for the tickets and received an empty voucher.
Dont bother using the help tools afterwards. Ether the site doesn"t work or you end up joining a spanish A.I bot that doesn't help you.

October 10, 2025
Unprompted review
Civitatis logo

Reply from Civitatis

Hello Nick,

Thank you for the feedback you provided.

First of all, we deeply regret the inconvenience caused regarding your activity.

At Civitatis, we strive to provide a unique experience, and unfortunately, that was not the case in your instance.

However, Nick, with the information you've provided, we are unable to find any issue related to your booking. If you have any doubts, please contact our Customer Service team.

We would be happy to assist you.

We remain at your disposal.

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