Diana was a fantastic guide - she was knowledgeable, funny, engaging, and very professional and kind. She made sure to always stop in the shade when we were chatting and was very thoughtful about ever... See more
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Company details
About Civitatis
Written by the company
Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 70.000 actividades en más de 3.150 destinos internacionales.
Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 10.000.000 clientes han llenado su viaje con Civitatis.
Contact info
Coloreros, 2, 28013, Madrid, Spain
- +34 91 078 05 07
- reservas@civitatis.com
- civitatis.com
Replied to 99% of negative reviews
Typically replies within 24 hours
I booked and paid for a tour in July
I booked and paid for a tour in July. While confirming the tour they told me they may need to cancel the tour as they're not sure they can do it. I tried to contact.Civitatis but I keep being put at the end of the queue, even though I'm next several times.
May use AI-assist with repliesRead more
SCAM
So I want to be crystal clear about civitatis.
The site is an absolute scam, I payed for the tickets and received an empty voucher.
Dont bother using the help tools afterwards. Ether the site doesn"t work or you end up joining a spanish A.I bot that doesn't help you.

Reply from Civitatis
A great experience
Our guide, Jon, was great, full of information delivered with humour.
We cannot recommend this company
When our flight was delayed we tried to get help from Civitatis in order to re-book our transfer. They did not respond. When we eventually arrived at the airport we managed to contact Jumbo Tours who were our transfer company. They sent us to bay 50 to catch a bus that did not arrive and when we eventually found their rep we were told that they were not going to honour the transfer because we had not let them know we were going to be late. We had to pay for a taxi to our resort when we had already paid Civitatus for this service.

Reply from Civitatis
Superb tour
Full Forbidden City experience.
Mary was a great guide, she was funny and warm. She knew a lot about forbidden city and was able to answer other questions I had. Entrance to all the places was smooth, despite heavy security. We were always offered free time to take pictures, which I personally appreciate.
"mysteries & legends of Sevilla"
The Spanish tour "mysteries and legends" was excellent. The guide, Daniel,is and excellent and funny storyteller.
The driver was very courteous and…
The driver was very courteous and professional. My party felt safe in his care. Driver was early and assisted with our luggage. I appreciated his conversing with my party.
I was really looking forward to this…
I was really looking forward to this tour, but unfortunately, it didn’t live up to expectations. The guide provided very little information throughout the day, which made it hard to appreciate the historical and cultural significance of the places we visited.
We spent an excessive amount of time at the windmills in Consuegra—far more than necessary—while the truly interesting part of the tour, Toledo, felt rushed. We arrived in Toledo in time for lunch, which was honestly the only highlight of the day.
After lunch, we had only about two hours to explore Toledo, and with the hot temperatures, it was not ideal timing. To make matters worse, the guide didn’t explain where to go or what was worth seeing. The famous cathedral wasn’t accessible during our visit. Overall, the tour felt poorly organised and lacked the depth and guidance you’d expect for the price paid. I wouldn’t recommend it.

Reply from Civitatis
I’m very impressed with the Agent that…
I’m very impressed with the Agent that took us on the tour, I was the only English speaker, he made every effort to include me and to ensure I did not miss out on anything. The whole group of 6 of us got on very well, it felt like a family primarily due to his effort. A very well organised trip that I highly recommend.
Visita Fretour Harry Potter por…
Visita Fretour Harry Potter por Edimburgo, el guía Alejandro lo hace ameno y engancha hasta al que no conoce la saga. Fantástico!
David was fantastic
David was fantastic, on time and was a very safe driver. Highly recommended.
Top travelling tours and tickets
This is the place where I book my tickets and get tours, because they are simply the best to do it. So many scammers nowadays, but not them though.
Highly recommend these tours
The guides were very knowledgeable and pleasant. It was a good experience.
Terrible customer service
I booked several excursions during my recent trip to Italy . Try to contact the company on a weekend because I had problems but it was imposible to contact the company .
Unfortunately , end up losing the excursion and the money paid .

Reply from Civitatis
Brilliant guide in Zadar
Brilliant guide in Zadar. Andreas was a local resident and was so so knowledgeable! Great sense of humour too. Provided exactly the right amount of information in a light hearted way.
Miguel nos explico todo muy bien
Miguel nos explico todo muy bien. El sabe hablar con las personas de una manera amena. He knows well Sevilla and he was very patient with the whole group. The tour starter on time. It was a great experience
We booked two tours
We booked two tours: In Alcala de Henares a wonderful walking tour and in Aranjuez the Chiquitren. We loved both and the booking on Civitatis was very easy.
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