GetYourGuide Reviews 46,682

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ease of use and clear communication, which makes planning and booking activities straightforward. Many consumers highlight the informative nature of the platform, which provides a variety of options and competitive prices. The ability to defer payments and the convenience of having all vouchers and information accessible on the app are also well-regarded. Consumers consistently praise the guides, describing them as friendly, knowledgeable, and professional. These guides enhance the overall experience by sharing their expertise and creating a welcoming atmosphere. The seamless organization of tours, coupled with reliable and safe transportation, contributes to a sense of security and satisfaction. The platform is considered a valuable tool for travelers seeking diverse and enriching experiences.

Based on these reviews

Rated 4 out of 5 stars

Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more

Rated 4 out of 5 stars

Maryam took us on a really interesting walking tour mainly in the Dotonbori area. She gave us snippets of information that enriched our knowledge of the sights and the lifestyle of the locals. She was... See more

Rated 4 out of 5 stars

ITS A GREAT JOURNEY THROUGH THE COAST... HOWEVER THE RESERVATION ON THE WEB GET YOUR RIDE IS COMPLICATE....IT SAYS WAY AND RETURN BUT ONLY RESERVE ONE WAY...AND THEN WE MUST PAY THE DIFFERENCE TO RET... See more

Rated 4 out of 5 stars

Overall great experience and fantastic view of Dyker Heights Lights. Our guide Horge was great and gave a lot of advices and knowledge to us.

Rated 5 out of 5 stars

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a sol... See more

Rated 5 out of 5 stars

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now an... See more

Rated 5 out of 5 stars

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to... See more

Rated 3 out of 5 stars

Mistakes on their pages are not corrected, and no contact is possible. On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than ha... See more

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Rated 5 out of 5 stars

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and he... See more

Rated 5 out of 5 stars

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaint... See more

Rated 2 out of 5 stars

Got two daily tours from Baku to Gobustan and Hinalig/Guba last week: inconvenient, very old fashioned and unsafe vehicles, especially on the way to Hinalig village, and poor lunches (better not t... See more

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Rated 5 out of 5 stars

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently. It is easy to browse the app or website, find your excursion and book. There... See more

Rated 5 out of 5 stars

Inside out Italy. Gracias get your guide. Pudimos comprar las entradas al museo del Vaticano y la capilla Sixtina sin cola! Para el mismo día. (En la web del vaticano no había disponibilidad) y Desde... See more

Rated 5 out of 5 stars

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recomm... See more

Rated 5 out of 5 stars

We just did the Rovaniemi Korouoma Canyon and Waterfalls tour. Communication leading to being picked up was excellent. The guide was excellent, providing info along the tour on surrounding nature and... See more

Rated 5 out of 5 stars

Great trip sightseeing Tauranga, New Zealand. Mr. Cooke ( Cookie ) our driver and guide was extremely friendly, helpful and informative. We could have happily done more trips with him. Our first... See more

Rated 5 out of 5 stars

I used get your guide for a visit to Cambodia. I fond this guide offering fair prices, prividing the full gamut of options from small trips to multi day ineneratries. The service providers on the grou... See more

Rated 5 out of 5 stars

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experie... See more

Rated 5 out of 5 stars

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security a... See more

Rated 5 out of 5 stars

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experienc... See more

Rated 5 out of 5 stars
Redirected

While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activ... See more

Rated 5 out of 5 stars

This was a fantastic few hours from start to finish being kept up to date with messages even till being picked up and taken to our quad bikes being shown the controls and a test ride then took out... See more

Rated 5 out of 5 stars

Kousei was by far one of the most organized and entertaining tour guide I’ve ever had. He took us to so many stunning places and made the whole trip wonderful. Highly recommend seeing Mt Fuji

Rated 2 out of 5 stars

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organi... See more

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Rated 5 out of 5 stars

I've been using Get Your Guide for at least two years now when I go on my travels and have yet to have a bad experience. Communication has always been great when there has been slight confusions or c... See more

Rated 5 out of 5 stars

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was remin... See more

Rated 5 out of 5 stars

The guide, Ken, was professional, fun, & concerned about our welfare & safety. He explained everything we needed to know & provided assistance. Overall spectacular tour to Halong Bay, Vietnam.... See more

Rated 5 out of 5 stars

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting. Everything was well or... See more

Rated 5 out of 5 stars

Booking very easy and communication very fast. Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish. Our pick up was on time and then it st... See more

Rated 5 out of 5 stars

We had an amazing time on this tour! Our guide Bong Sim was on time, friendly and talked us through what we'd see for the day. He gave us a short history and information before each temple and another... See more

Rated 3 out of 5 stars

We booked a guided tour in the Forbidden city and the temple of Heaven in Beijing. But when the guide arrived, she told us that the visit was ONLY for the Temple of Heaven. The announcement in the web... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but great experiences in Tokyo, Hong Kong, Albania, North Macedonia…. Everything I’ve booked through GetYourGuide has been fun, informative and reasonable priced. It’s the only site I... See more

Rated 5 out of 5 stars

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its... See more

Rated 5 out of 5 stars

All the information was spot on! We had absolutely nothing to worry about regarding meeting places, times etc. Will certainly book other tours through Get Your Guide.

Rated 5 out of 5 stars

I have used multiple times and have found the experience positive. Clear communication and fair pricing, sometimes even better than booking when you get there. Good for organising before you trave... See more

Rated 5 out of 5 stars

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and hel... See more

Rated 5 out of 5 stars

Easy to book, good information sent and used though the app. Guide was very good, on time, informative, interesting and entertaining. Couldn’t ask for more.

Rated 5 out of 5 stars

We had a great guide, telling a lot about London, joking etc. Just a very nice man. We loved seeeing London illuminated.

Rated 5 out of 5 stars

Booking on line was great, everything was explained and easy to follow .. Get your Guide is a company i can highly recommend..

Rated 5 out of 5 stars

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.... See more

Rated 5 out of 5 stars

Senegall from CV. Bali Private Transports spent the day in a private tour showing us temples, waterfalls, rice terraces, and a coffee plantation in Ubud, Bali. He was courteous, friendly, flexible, a... See more

Rated 5 out of 5 stars

During the half-day tour, he gave us a very detailed explanation of Bahrain's history, industry, education system, and more. We appreciated that he was able to accommodate our English, even though it... See more

Rated 5 out of 5 stars

Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.

Rated 5 out of 5 stars

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport wa... See more

Rated 5 out of 5 stars

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atm... See more

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Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


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3.8

Great

TrustScore 4 out of 5

47K reviews

5-star
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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Hong Kong Peak Tram and Sky terrace tickets with no QR code

We reserved Hong Kong Peak Tram and Sky Terrace 428 pass. We got the booking reference and did not know that it should have a QR code. The booking confirmation we received did not have a QR code, at the entrance they did not allow us to enter. There is no customer service for immediate assistance which forced us to buy tickets again. We sent messages multiple times to check on refund but there is no response so far. Extremely disappointed with their customer service, please be cautious while dealing with this company. We felt like cheated and lost USD $50+

November 28, 2025
Unprompted review
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Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 5 out of 5 stars

Professional & Couteous

The guide, Ken, was professional, fun, & concerned about our welfare & safety.

He explained everything we needed to know & provided assistance.

Overall spectacular tour to Halong Bay, Vietnam.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Best customer service and handy app

While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activities through them, and I'm glad that we did. The app is very easy to use - all of our vouchers were contained in one location. One tour was cancelled and our money was refunded immediately, allowing us to book a similar tour with another GetYourGuide tour provider. I like that you're able to contact GetYourGuide through the app and someone answers within minutes. They actively work to resolve any issues. I wouldn't hesitate to use this company again.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam!!

My son booked tickets to auchwitz some time ago at a reasonable price.
He has since had these cancelled and been offered tickets for an exorbitant cost.
We will now stop using these shisters!!

December 1, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Darien, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 1 out of 5 stars

I have never seen anything so badly…

I have never seen anything so badly organized, it’s so chaotic and messy.

December 1, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Aysie, we'd like to understand what happened and help you sort it out. Please send us all the details at social.support@getyourguide.com from the email you used to register or to book the activity. Make sure to also include a reference to this review, and we’ll get back to you as soon as possible. Thanks!

Rated 5 out of 5 stars

Brilliant Guide

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was reminded nearer the time about the event. I would highly recommend for everyone who loves to travel and try different experiences to download the app.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great day visiting 4 different…

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and helpful. Our bus and driver, comfortable and competent. The lunch was excellent value as was the whole trip. Highly recommend.

November 29, 2025
Unprompted review
Rated 2 out of 5 stars

Organizer tried to cancel just hours before tour

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organizer to hold the tour which was cancelled due to only two participants signing up. I will be very skeptical to use GetYourGuide again due to this. You can get completely screwed by a company... The tour was eventually held and the tour guide was fabulous, but the organizer was awful.

November 20, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we're sorry to hear that you're experiencing issues with our app. Please send us all the details, if possible also screenshots, at social.support@getyourguide.com from the same email address you used to register or to book the activity. Also mention this review and we'll look into it as soon as possible. Thanks!

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Rated 5 out of 5 stars

Submarine adventure

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experience of diving 100 feet in a Submarine is the main focus of the tour. The guide made the tour most enjoyable very personable and engaging.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Went to the blue safari tour which…

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recommend these guys! They also cooked us a traditional Swahili bbq and because some of us don’t eat seafood a special bbq chicken which tasted incredible was made! Thanks so much guys! You were amazing!

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Fuerteventura Fuerteventura: Island Highlights VIP Full-Day GRAND TOUR

Booking very easy and communication very fast.
Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish.
Our pick up was on time and then it started as an excellent and great value-for-money day trip around the island. What a way to see the entirety of Fuerteventura.
Andrew gave us the perfect mix of fascinating history, breathtaking scenery, and a truly rich cultural insight of the island. He answered all questions and gave fascinating facts.
We had learned so much about the island’s heritage and visited some stunning spots that were perfect for taking unforgettable photos. We would definitely recommend this to anyone who wants to understand and appreciate the beauty and culture that Fuerteventura has to offer.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Island Overview

Family did tour with guide Angel. He was helpful and informative. Was able to customize to our preference. Would highly recommend for an introduction to the island.

November 27, 2025
Unprompted review
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Rated 1 out of 5 stars

I made the Auschwitz tour with your…

I made the Auschwitz tour with your company from Kraków centre in october 2023, and a chinese man was let down in front of all of us, he did pay for his ticket and he was told his ticket wasn't released. It was not his fault but yours!! I see you keep doing the same thing. This should have consequences. I was lucky, but still thinking in that poor guy standing by the bus frustrated. You cannot play with people like this. If its your fault, you must find a solution for these people so they aren't let down !!

November 30, 2024
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Cristina, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Easy to book

Easy to book, good information sent and used though the app.
Guide was very good, on time, informative, interesting and entertaining.
Couldn’t ask for more.

November 26, 2025
Unprompted review

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