Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.
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Replied to 97% of negative reviews
Typically replies within 48 hours
Island Overview
Family did tour with guide Angel. He was helpful and informative. Was able to customize to our preference. Would highly recommend for an introduction to the island.
I made the Auschwitz tour with your…
I made the Auschwitz tour with your company from Kraków centre in october 2023, and a chinese man was let down in front of all of us, he did pay for his ticket and he was told his ticket wasn't released. It was not his fault but yours!! I see you keep doing the same thing. This should have consequences. I was lucky, but still thinking in that poor guy standing by the bus frustrated. You cannot play with people like this. If its your fault, you must find a solution for these people so they aren't let down !!

Reply from GetYourGuide
Easy to book
Easy to book, good information sent and used though the app.
Guide was very good, on time, informative, interesting and entertaining.
Couldn’t ask for more.
Very useful and easy to use app for…
Very useful and easy to use app for finding interesting activities and experiences while traveling. It’s easy to find good guides and activities
Fake listings on get your guide
I had a fine experience with get your guide until I didn't. I made a YouTube video called don't book with Amigo tours which talks about the dishonest listing of Get Your Guide. I can't leave a one star review with a fake listing I had booked. They had a different operator than listed.

Reply from GetYourGuide
Communication was fantastic
Communication was fantastic. Ehab was a great guide and very informative. We had a great day. Excellent value for money.
Sagrada Familia
Amazing building, definitely worth a visit. Easy to book tickets
Professional services and reliable…
Professional services and reliable information.
Best half day tour I have done
Anna (tour guide) & Tony (bus driver) are the best. Anna was such a joyful & cheerful person with the way she told us what the tour was about. Keep up the good work guys. Highly recommended tour & tour company.
Horrible! Stay away!
This is even embarrassing to write here but what a terrible customer service. I booked a trip to visit a temple in Bali. Day before a trip service provider asked to reschedule to which I agreed. Unfortunately, as a female on her period I am not able to enter the temple as per rules. Unfortunately I could not predict it exactly and was sure that I have few more days in the clear. I had to cancel because I respect local traditions and rules. Customer support had only response that as per Policy it is not possible and I have to provide a medical certification. Can you imagine? For menstruation? What a joke… never using this service again

Reply from GetYourGuide
Disappointing and unlawful
Quick to reply initially but didn't answer both my queries and then didn't reply again.
Also didn't publish my 1* review - unlawful.
Very disappointed when I've booked a lot through them!!
In response to the below, you’re doing the same thing again of ignoring my first issue which is not receiving a response from you. Anyway I can’t send you a photo of the issue as my review was submitted and how should I have any evidence of that?

Reply from GetYourGuide
Madeira Off road buggy adventure
It was so fun doing the buggy adventure in Madeira, Caniçal! I do recommend it and the guide (Greg) is very friendly and helpful. You will not regret! It was an experience of a lifetime for me
pyramids
the process from beginning to end is very easy, stress free, everything went well and to schedule.The tour guid was first class with a passion for Egyptian culture and history.All in our group were very happy and pleased the day went so well.
DONT EVER USE THIS SERVICE!!!!
DONT EVER USE THIS SERVICE!!!!
I booked and excursion in Cozumel. The excursion was cancelled due to weather (yes, I understand that they don’t control the weather). My problem is that they made me waste $30 on taxis. Before I left my ship I checked the app to see if it was canceled (it wasn’t). They issued the voucher as still happening 10min before scheduled to start (right before I got in the cab). The tour guide showed me that they had sent a message early letting them know of the cancellation. But “get your guide” didn’t inform me so I WASTED $30 of my hard earned money. …. Do not use this site

Reply from GetYourGuide
So easy to use and have found some…
So easy to use and have found some great deal
SCAM! Don't BUY anything from here.
We bought tickets for Bernabeu Tour in Madrid, took a 3000 miles flight especially for it, but as Madrid was overcrowded with people waiting for the Christmas lights, we got there 5 minutes later.
We were told we lost the tickets because we bought it through your app and not allowed in, if we had bought it directly from the stadium we could still get in.
So, to anyone reading this, this app is a scam!!!!

Reply from GetYourGuide
No problems
I haven't had problems making any bookings, they give you directions and it's easy to use. No complaints
Poor customer service
Even though i was a regular using their guide their quality has definitely decreased. Customer service is horrible. I noticed i made a mistake in my booking and tried to change it within 15 min of having booked it and they did not refund me anything. When you click submit make sure you are 100% sure of all details because they will not refund you.
They didn’t even allow me to speak to a supervisor.

Reply from GetYourGuide
Wonderful tour guide Richard S
Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experiences that broadened our perspective of life in Argentina. At the start of the tour he was our guide; by the end he was our friend. His tour was a highlight in our week-long visit to Buenas Aires.
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