GetYourGuide Reviews 46,688

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ease of use and clear communication, which makes planning and booking activities straightforward. Many consumers highlight the informative nature of the platform, which provides a variety of options and competitive prices. The ability to defer payments and the convenience of having all vouchers and information accessible on the app are also well-regarded. Consumers consistently praise the guides, describing them as friendly, knowledgeable, and professional. These guides enhance the overall experience by sharing their expertise and creating a welcoming atmosphere. The seamless organization of tours, coupled with reliable and safe transportation, contributes to a sense of security and satisfaction. The platform is considered a valuable tool for travelers seeking diverse and enriching experiences.

Based on these reviews

Rated 4 out of 5 stars

Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more

Rated 4 out of 5 stars

Maryam took us on a really interesting walking tour mainly in the Dotonbori area. She gave us snippets of information that enriched our knowledge of the sights and the lifestyle of the locals. She was... See more

Rated 4 out of 5 stars

ITS A GREAT JOURNEY THROUGH THE COAST... HOWEVER THE RESERVATION ON THE WEB GET YOUR RIDE IS COMPLICATE....IT SAYS WAY AND RETURN BUT ONLY RESERVE ONE WAY...AND THEN WE MUST PAY THE DIFFERENCE TO RET... See more

Rated 4 out of 5 stars

Overall great experience and fantastic view of Dyker Heights Lights. Our guide Horge was great and gave a lot of advices and knowledge to us.

Rated 5 out of 5 stars

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a sol... See more

Rated 5 out of 5 stars

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now an... See more

Rated 5 out of 5 stars

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to... See more

Rated 3 out of 5 stars

Mistakes on their pages are not corrected, and no contact is possible. On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than ha... See more

Company replied

Rated 5 out of 5 stars

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and he... See more

Rated 5 out of 5 stars

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaint... See more

Rated 2 out of 5 stars

Got two daily tours from Baku to Gobustan and Hinalig/Guba last week: inconvenient, very old fashioned and unsafe vehicles, especially on the way to Hinalig village, and poor lunches (better not t... See more

Company replied

Rated 5 out of 5 stars

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently. It is easy to browse the app or website, find your excursion and book. There... See more

Rated 5 out of 5 stars

Inside out Italy. Gracias get your guide. Pudimos comprar las entradas al museo del Vaticano y la capilla Sixtina sin cola! Para el mismo día. (En la web del vaticano no había disponibilidad) y Desde... See more

Rated 5 out of 5 stars

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recomm... See more

Rated 5 out of 5 stars

We just did the Rovaniemi Korouoma Canyon and Waterfalls tour. Communication leading to being picked up was excellent. The guide was excellent, providing info along the tour on surrounding nature and... See more

Rated 5 out of 5 stars

Great trip sightseeing Tauranga, New Zealand. Mr. Cooke ( Cookie ) our driver and guide was extremely friendly, helpful and informative. We could have happily done more trips with him. Our first... See more

Rated 5 out of 5 stars

I used get your guide for a visit to Cambodia. I fond this guide offering fair prices, prividing the full gamut of options from small trips to multi day ineneratries. The service providers on the grou... See more

Rated 5 out of 5 stars

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experie... See more

Rated 5 out of 5 stars

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security a... See more

Rated 5 out of 5 stars

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experienc... See more

Rated 5 out of 5 stars
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While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activ... See more

Rated 5 out of 5 stars

This was a fantastic few hours from start to finish being kept up to date with messages even till being picked up and taken to our quad bikes being shown the controls and a test ride then took out... See more

Rated 5 out of 5 stars

Kousei was by far one of the most organized and entertaining tour guide I’ve ever had. He took us to so many stunning places and made the whole trip wonderful. Highly recommend seeing Mt Fuji

Rated 2 out of 5 stars

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organi... See more

Company replied

Rated 5 out of 5 stars

I've been using Get Your Guide for at least two years now when I go on my travels and have yet to have a bad experience. Communication has always been great when there has been slight confusions or c... See more

Rated 5 out of 5 stars

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was remin... See more

Rated 5 out of 5 stars

The guide, Ken, was professional, fun, & concerned about our welfare & safety. He explained everything we needed to know & provided assistance. Overall spectacular tour to Halong Bay, Vietnam.... See more

Rated 5 out of 5 stars

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting. Everything was well or... See more

Rated 5 out of 5 stars

Booking very easy and communication very fast. Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish. Our pick up was on time and then it st... See more

Rated 5 out of 5 stars

We had an amazing time on this tour! Our guide Bong Sim was on time, friendly and talked us through what we'd see for the day. He gave us a short history and information before each temple and another... See more

Rated 3 out of 5 stars

We booked a guided tour in the Forbidden city and the temple of Heaven in Beijing. But when the guide arrived, she told us that the visit was ONLY for the Temple of Heaven. The announcement in the web... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but great experiences in Tokyo, Hong Kong, Albania, North Macedonia…. Everything I’ve booked through GetYourGuide has been fun, informative and reasonable priced. It’s the only site I... See more

Rated 5 out of 5 stars

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its... See more

Rated 5 out of 5 stars

All the information was spot on! We had absolutely nothing to worry about regarding meeting places, times etc. Will certainly book other tours through Get Your Guide.

Rated 5 out of 5 stars

I have used multiple times and have found the experience positive. Clear communication and fair pricing, sometimes even better than booking when you get there. Good for organising before you trave... See more

Rated 5 out of 5 stars

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and hel... See more

Rated 5 out of 5 stars

Easy to book, good information sent and used though the app. Guide was very good, on time, informative, interesting and entertaining. Couldn’t ask for more.

Rated 5 out of 5 stars

We had a great guide, telling a lot about London, joking etc. Just a very nice man. We loved seeeing London illuminated.

Rated 5 out of 5 stars

Booking on line was great, everything was explained and easy to follow .. Get your Guide is a company i can highly recommend..

Rated 5 out of 5 stars

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.... See more

Rated 5 out of 5 stars

Senegall from CV. Bali Private Transports spent the day in a private tour showing us temples, waterfalls, rice terraces, and a coffee plantation in Ubud, Bali. He was courteous, friendly, flexible, a... See more

Rated 5 out of 5 stars

During the half-day tour, he gave us a very detailed explanation of Bahrain's history, industry, education system, and more. We appreciated that he was able to accommodate our English, even though it... See more

Rated 5 out of 5 stars

Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.

Rated 5 out of 5 stars

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport wa... See more

Rated 5 out of 5 stars

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atm... See more

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  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Island Overview

Family did tour with guide Angel. He was helpful and informative. Was able to customize to our preference. Would highly recommend for an introduction to the island.

November 27, 2025
Unprompted review
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Rated 1 out of 5 stars

I made the Auschwitz tour with your…

I made the Auschwitz tour with your company from Kraków centre in october 2023, and a chinese man was let down in front of all of us, he did pay for his ticket and he was told his ticket wasn't released. It was not his fault but yours!! I see you keep doing the same thing. This should have consequences. I was lucky, but still thinking in that poor guy standing by the bus frustrated. You cannot play with people like this. If its your fault, you must find a solution for these people so they aren't let down !!

November 30, 2024
Unprompted review
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Reply from GetYourGuide

Hi Cristina, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Easy to book

Easy to book, good information sent and used though the app.
Guide was very good, on time, informative, interesting and entertaining.
Couldn’t ask for more.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Fake listings on get your guide

I had a fine experience with get your guide until I didn't. I made a YouTube video called don't book with Amigo tours which talks about the dishonest listing of Get Your Guide. I can't leave a one star review with a fake listing I had booked. They had a different operator than listed.

November 27, 2025
Unprompted review
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Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 5 out of 5 stars

Best half day tour I have done

Anna (tour guide) & Tony (bus driver) are the best. Anna was such a joyful & cheerful person with the way she told us what the tour was about. Keep up the good work guys. Highly recommended tour & tour company.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible! Stay away!

This is even embarrassing to write here but what a terrible customer service. I booked a trip to visit a temple in Bali. Day before a trip service provider asked to reschedule to which I agreed. Unfortunately, as a female on her period I am not able to enter the temple as per rules. Unfortunately I could not predict it exactly and was sure that I have few more days in the clear. I had to cancel because I respect local traditions and rules. Customer support had only response that as per Policy it is not possible and I have to provide a medical certification. Can you imagine? For menstruation? What a joke… never using this service again

November 29, 2025
Unprompted review
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Reply from GetYourGuide

Hi Ksenia, we're sorry to hear about your experience with our Customer Service. Please send us all the details and a reference to this review at social.support@getyourguide.com from the same email address you used to register or to book the activity and we'll follow up with you as quickly as possible. Thanks!

Rated 1 out of 5 stars

Disappointing and unlawful

Quick to reply initially but didn't answer both my queries and then didn't reply again.

Also didn't publish my 1* review - unlawful.

Very disappointed when I've booked a lot through them!!

In response to the below, you’re doing the same thing again of ignoring my first issue which is not receiving a response from you. Anyway I can’t send you a photo of the issue as my review was submitted and how should I have any evidence of that?

November 29, 2025
Unprompted review
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Reply from GetYourGuide

Hi, both negative and positive reviews are key to improve our product. Depending on the amount, it can take some time for them to be verified and published. Please send us a screenshot of the issue at social.support@getyourguide.com and we'll look into it right away.

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Rated 5 out of 5 stars

pyramids

the process from beginning to end is very easy, stress free, everything went well and to schedule.The tour guid was first class with a passion for Egyptian culture and history.All in our group were very happy and pleased the day went so well.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

DONT EVER USE THIS SERVICE!!!!

DONT EVER USE THIS SERVICE!!!!
I booked and excursion in Cozumel. The excursion was cancelled due to weather (yes, I understand that they don’t control the weather). My problem is that they made me waste $30 on taxis. Before I left my ship I checked the app to see if it was canceled (it wasn’t). They issued the voucher as still happening 10min before scheduled to start (right before I got in the cab). The tour guide showed me that they had sent a message early letting them know of the cancellation. But “get your guide” didn’t inform me so I WASTED $30 of my hard earned money. …. Do not use this site

November 27, 2025
Unprompted review
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Reply from GetYourGuide

Hi, we're sorry to hear that you're experiencing issues with our app. Please send us all the details, if possible also screenshots, at social.support@getyourguide.com from the same email address you used to register or to book the activity. Also mention this review and we'll look into it as soon as possible. Thanks!

Rated 1 out of 5 stars

SCAM! Don't BUY anything from here.

We bought tickets for Bernabeu Tour in Madrid, took a 3000 miles flight especially for it, but as Madrid was overcrowded with people waiting for the Christmas lights, we got there 5 minutes later.
We were told we lost the tickets because we bought it through your app and not allowed in, if we had bought it directly from the stadium we could still get in.
So, to anyone reading this, this app is a scam!!!!

November 22, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we're sorry to hear that you're experiencing issues with our app. Please send us all the details, if possible also screenshots, at social.support@getyourguide.com from the same email address you used to register or to book the activity. Also mention this review and we'll look into it as soon as possible. Thanks!

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Rated 1 out of 5 stars

Poor customer service

Even though i was a regular using their guide their quality has definitely decreased. Customer service is horrible. I noticed i made a mistake in my booking and tried to change it within 15 min of having booked it and they did not refund me anything. When you click submit make sure you are 100% sure of all details because they will not refund you.
They didn’t even allow me to speak to a supervisor.

November 27, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we're sorry to hear about your experience with our Customer Service. Please send us all the details and a reference to this review at social.support@getyourguide.com from the same email address you used to register or to book the activity and we'll follow up with you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Wonderful tour guide Richard S

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experiences that broadened our perspective of life in Argentina. At the start of the tour he was our guide; by the end he was our friend. His tour was a highlight in our week-long visit to Buenas Aires.

November 22, 2025
Unprompted review

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