Avanti Travel Insurance Reviews 112,858

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, considering it reasonable and representing excellent value for money. Consumers appreciate the helpful and well-informed staff, who guide them without pressure, offering clear explanations to aid in informed decisions. The level of cover provided is also a highlight for many. People repeatedly mention the ease of using the website and the straightforward application process. The user experience is generally described as simple and uncomplicated. Many reviewers specifically commend the service they received over the phone, highlighting the politeness, efficiency, and knowledge of the agents. The ability to manage and update cover through the app is also appreciated.

Based on these reviews

Rated 5 out of 5 stars
Verified

No nonsense quote best travel advice and they split my wife’s and mine to reduce price. They increased my discount code on request and provided straight answers by phone to online quotation. I am 7... See more

Rated 5 out of 5 stars

Have used Avanti many times and even had to make a claim, customer service very helpful during my claim. Website easy to navigate and straightforward and colourful, payment helped by using voucher cod... See more

Rated 5 out of 5 stars
Verified

I'm an octogenarian who has just renewed an annual travel policy, and the premium has gone up less than a tenner from last year.. No one can complain at that. I did a quick online search before I ren... See more

Rated 5 out of 5 stars
Verified

Mazer , the young man who took me through the policy was delightful, he.was patient ,kind and clearly respectful of my age in relation to technology! Would definitely use Avanti again and certainly... See more

Rated 5 out of 5 stars
Verified

All very easily done with one phone call. A delightful girl forget her name was very efficient sorting my holiday insurance my only holiday each year. Also posting my documents save fighting with... See more

Rated 5 out of 5 stars
Verified

I tried getting my travel insurance online but needed to ask a few questions. On the phone Monserrat, was very helpful, very thorough, spoke very calmly and reassuring. She explained everything to me... See more

Rated 4 out of 5 stars
Verified

Waited 30 minutes for my call to be answered.Staff member said he was unable to help even though l had been referred to this number to declare medical details.He also stated that he was the only m... See more

Rated 4 out of 5 stars
Verified

The young lady dealing with me Claire l believe was polite, clear, understanding and very helpful. I was disapointed that you keep Bladder Cancer on my record as l had it removed and are having no tr... See more

Rated 5 out of 5 stars
Verified

I've only had good experiences booking insurance cover with Avanti but today was probably the best ever. I could understand everything, the agent was most helpful and super efficient and arranged a ve... See more

Rated 5 out of 5 stars
Verified

Took quite a long time for phone to be answered 10mins+.Very pleasant staff who eventually sorted my queries. Would be helpful for Avanti to explain better how they deduct offers off on their pricing,... See more

Rated 5 out of 5 stars
Verified

As an oldie a lot of people can be short on patience but not Nazir.He is a credit to the company CEO please take note he will go far .Thankyou for giving me peace of mind for my holiday.So so much bet... See more

Rated 5 out of 5 stars
Verified

When I telephoned about my renewal quotation, Judy was very helpful in looking at different options of Policies e.g.joint family policy or individual. She explained everything clearly and concisely. I... See more

Rated 5 out of 5 stars
Verified

I tried various companies to get a single-trip insurance for my Mum's trip to India. Avanti were the best I found and this included a friendly and relatively easy / quick phone call (very polite Welsh... See more

Rated 5 out of 5 stars
Verified

I had a question about insuring my travel for next year summer holiday. When I phoned the company the lady I spoken to, was very helpful and knowledgeable. When she was unable to answer just one of... See more

Rated 5 out of 5 stars
Verified

I telephoned Avanti after getting an outrageous quote for travel insurance and spoke to Brendan. He was polite, efficient and helpful and sorted out my needs quickly and at a price I was happy with. D... See more

Rated 5 out of 5 stars
Verified

Fair pricing. I didnt need to claim on my insurance so my review is based solely on buying the insurance. It was a straightforward application process online. I wrnt away for a week, am over 60 and f... See more

Rated 5 out of 5 stars
Verified

I did my travel insurance online. This is the first time I have had to use travel insurance so a bit of a novice to say the least. Everything was so easy and straightforward, instructions were simpl... See more

Rated 5 out of 5 stars
Verified

Love using Avanti, so quick and easy to use online but when you need to speak with someone, they are also on the end of the phone to help you. Always 10/10 service and a very reasonable price even if... See more

Rated 5 out of 5 stars
Verified

Phoned to do travel Insurance the lady I spoke to was very helpful and made it an easy process for me. It was easier to book than I thought and no waiting on the phone. Easier to discuss health issues... See more

Rated 5 out of 5 stars
Verified

I found it was easy to get my holiday insurance on line at a great price 😃 Final comment I just tried to download my documents Without success.after contacting customer service I'm informed they wi... See more

Rated 5 out of 5 stars
Verified

I selected the policy I wanted from Avanti on line. I had a query so I called their help line and their customer service was excellent. The policy I selected covered everything I needed at what, in l... See more

Rated 5 out of 5 stars
Verified

Found a single trip for couple to USA very straight forward to arrange online with some medical details included. This is an extra policy as we have an annual one to Europe. Used Avanti for years.

Rated 5 out of 5 stars
Verified

I bought insurance from Avanti for my week's holiday soon.I found the price reasonable and so easy to apply on their website.This is my first time buying travel insurance.I have no idea, can't write a... See more

Rated 5 out of 5 stars
Verified

Fantastic service and levels of cover for regular visits to Europe. Staff helpful and well informed and do not pressure you, they guide and explain and let you decide what you need. Highly recommen... See more

Rated 5 out of 5 stars
Verified

My experience was excellent service. I done a quote online i wasn't sure of some of the questions to make sure we were covered so I called i spoke to a wonderful polite very informative man who... See more

Rated 5 out of 5 stars
Verified

I've used Avanti a number of times and have no issues, however I had issues downloading my documents. A young lady called me and this was sorted out without any further issues. Thanks again

Company replied

Rated 4 out of 5 stars
Verified

Booking our insurance was quite simple . They accepted pre-existing medical issues easily. Cost was ok. We don’t start the policy until later in the year.

Rated 5 out of 5 stars
Verified

Excellent n the product suited my travel plans for long stay policies. The price quoted was realistic and the staff Brandon dealth with me was excellent n knowledgeable. It took the stresses of my tr... See more

Rated 5 out of 5 stars

One of the best insurance companies to get your cover from anywhere as far as I am concerned and age is also no problem and to sum it all up. I WOULDN'T CHANGE FOR THE WORLD.

Rated 5 out of 5 stars
Verified

Setting up policy by phone was easy, agent firendly and kind enough to call back when got disconnected. Really appreciated that. Clear information given.

Rated 5 out of 5 stars
Verified

My 1st time abroad so I wasn't sure which company to choose. Avanti was the easiest & most straight forward form to fill in. Wont hesitate if I need holiday insurance again

Rated 5 out of 5 stars
Verified

We had used Avanti before and due to medical history had to speak to an agent to obtain a quote. The agent we spoke to was very amenable and helpful. Would happily recommend this company.

Rated 5 out of 5 stars
Verified

Second time using Avanti for a long distance trip. Easy to sign up and get done when you really need to get it sorted quickly. Great price based options to select from that give you piece of mind tha... See more

Rated 5 out of 5 stars
Verified

The customer adviser went through everything clearly and he found a travel policy which suited my requirements and within my budget

Rated 5 out of 5 stars
Verified

The peopie I spoke to when looking for medical insurance for an upcoming trip to France were most knowledgeable and helpful. They found exactly what I needed.

Rated 3 out of 5 stars
Verified

I believe that this is a good holiday insurance product and with the benefit of a special offer from earlier in the year the premium for the next year has only gone up slightly. The experience on the... See more

Rated 5 out of 5 stars
Verified

Fortunately I only have experience setting up my annual policy as to date have never had to make a claim. I can say my annual chat with the staff excellent and thank them for service.

Rated 5 out of 5 stars
Verified

Excellent guidance and advice in a lengthy telephone call when taking out anew travel policy for our next trip.

Rated 4 out of 5 stars
Verified

I called the number on website and Avanti employee double checked the information I had given online. Every thing was well explained and payment went through easily.

Rated 3 out of 5 stars
Verified

Was not impressed with the renewal procedure of my policy.I thought I was paying annually but was being monthly. When I rang I was told it was OK .Then I was getting emails about credit agreem... See more

Rated 5 out of 5 stars
Verified

Easy application. Excellent value for money for a year's travel, including cruises, for a couple aged 70+...and got a 15% discount code online!

Rated 5 out of 5 stars
Verified

My husband and myself are in our 80's and found the young chap we spoke to very clear friendly and polite. It was very easy to arrange. We always use Avanti insurance and are very pleased with quotes... See more

Rated 5 out of 5 stars
Verified

This is third time I have used Avanti and it remains best for ease ,cover and contact. Price excellent for someone such as myself at 80 years.

Rated 5 out of 5 stars
Verified

From the beginning Avanti have been proactive and very efficient and allowed us time to think when we hesitated. No pressure selling. Much appreciated. Thanks Avanti!

Rated 5 out of 5 stars
Verified

Fairly quick answer to telephone call Avanti already had my details I just needed to confirm them. pleasant call handler.

Rated 5 out of 5 stars
Verified

Did a general online search for single trip travel insurance and I found that Avanti offered the best policy to balance cost and pre existing medical conditions. The website was simplicity in itse... See more

Rated 5 out of 5 stars
Verified

I have used Avanti several times and been happy with them. Getting the quote was easy..in retrospect I should have waited to buy as a discount code was offered after I had paid!

Rated 5 out of 5 stars
Verified

They actually knew what they were saying and did not try to rip me off like other companies

Rated 5 out of 5 stars

Just brought a policy for travel tomorrow, it was quick, smooth and uncomplicated, best of all premium was great. Definately will be using Avanti again and recommending to family and friends.

Rated 5 out of 5 stars
Verified

Good company. I was not aware that my wife her travel insurance automatically renewed. Once I realised that Avanti toke money out of my account, I contact them they were nice to refund me the money, f... See more

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Company details

  1. #5 of 56 best companies in Travel Insurance Company
  2. #44 of 223 best companies in Insurance agency

About Avanti Travel Insurance

Written by the company

It’s not just travel insurance, it’s travel reassurance. When you’ve got Avanti Travel Insurance, if something does go wrong- we'll always aim to put it right. Good to know, especially if you’re travelling with pre-existing health conditions.

That’s Travel Reassurance!

Visit Website
Refer A Friend Scheme

Avanti Travel Insurance

Written by the company

24/7 medical support
Practical help when you need it
Unlimited medical expenses
Generous emergency medical cover with our Deluxe policy
No age limit
Enjoy travelling whatever your age
Cancellation Cover
Up to £7,500 per person with our Deluxe policy
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.8

Excellent

TrustScore 5 out of 5

113K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Send documents as an attachment to…

Send documents as an attachment to email, instead of faffing around with passwords.

6 October 2025
Avanti Travel Insurance logo

Reply from Avanti Travel Insurance

Dear Colin,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Avanti.

I am sorry that you do not like the way that we provide you with your documents. I called you today regarding this but the call wouldn't connect. We provide them in this way for safety reasons. I have now emailed the documents in PDF format to the email address we have on file for you. I can also see that the documents have also been sent by post for you.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Rated 1 out of 5 stars

They use Ergo Uk travel insurance ltd

They pass your claim onto ERGO UK Travel Insurance Ltd who do not respond at all to claims. Don��t answer phone and don’t reply to emails. Do not use Avanti for travel insurance for this reason.

14 October 2025
Unprompted review
Avanti Travel Insurance logo

Reply from Avanti Travel Insurance

Dear Liz,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Avanti.

I am sorry to hear of your recent claims experience. Unfortunately I do not have access to any claims information and am therefore unable to assist at this time. I have requested further information via Trustpilot, this will enable me to escalate your claim and ask the claims team to make contact with you.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Rated 5 out of 5 stars
Verified

I have just taken out an annual multy…

I have just taken out an annual multy trip travel policy for less than most other companies wanted for a single trip. William who dealt with my cover was very friendly and most helpful in explaining the terms and conditions of the policy. If their claims settlements are as good as their sales then you'll be on a winner.

14 October 2025
Rated 2 out of 5 stars

Avanti don't deal with claims it's through an online company called Ergoe needed to make a claim after the…

We needed to make a claim after the death of our mother. Avanti do not do the claims themselves they employ a company called Ergo. Ergo is online only. Avanti didn't help with the claim at all even though I rang them several times. I found Ergo to deliberately lengthen time before our payment, their complaints department were rude, condescending and patronizing in their emails and the whole process was awful and shambolic. They received our claim on the 14/08/25 and we did not receive the money until yesterday 13/10/25. Not only did I lose my mother I found this process via Ergo very distressing.

13 October 2025
Unprompted review
Avanti Travel Insurance logo

Reply from Avanti Travel Insurance

Dear Anne,

Thank you for your review, I am very sorry to hear of your claims experience, particularly at such a difficult time. Our deepest condolences to you and your family for your sad loss.

We changed claim handlers in June and now use ergo who are the underwriter administrators for our policies. The changeover did inevitably cause a bit of a backlog, I apologise profusely for the upset caused with this.

If you would like to raise a complaint regarding the handling of your claim, I have added the details below and these can also be found in your policy wording document.

Complaints related to your claim:
For all Sections except 9 and 13 – please forward details of your complaint to:

The complaints Department
ERGO Travel Insurance Services Limited,
Afon House,
Worthing Road,
Horsham,
West Sussex
RH12 1TL
Email: contact@ergo-travel.co.uk

Kind regards

Yvonne

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, second year using this Company. Customer service is spot on, spoke with a nice young lady who couldn’t do enough for me.

14 October 2025
Rated 4 out of 5 stars
Verified

We received a discount

We received a discount for a new account, offered to my wife.
However my previous account continued until I cancelled it by phone. I don't think that the automatic continuation of the previous account was made sufficiently clear. That said, I was satisfied with the service offered by the agent on the phone and the reduced cost of this year's travel insurance.

7 October 2025

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