Great service in the Bandon DID store. I met Colm who was more than helpful and I felt valued by him as a customer there. He was friendly & helpful. Lukaz came and dismantled my old Washing Machine b... See more
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Based on these reviews
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
Contact info
Replied to 97% of negative reviews
Typically replies within 48 hours
Very straightforward
Very ease to navigate website. VAT receipt was easy to download. Very straightforward experience. No hidden charges - no requests to insure item etc!!
Great customer service and experience.
May use AI-assist with repliesRead more
Delivery arrived much later than it…
Delivery arrived much later than it suggested when ordering.

Reply from DID Electrical
I ordered an iPhone 16 on October 30th,
I ordered an iPhone 16 on October 30th,
9/12/25 I have yet to receive this order.
DID have phones in store which they will not allow me come to a store to collect one.
The order has been lost by DPD apparently.
The website when I ordered showed they had this phone in stock.
I have been calling the warehouse for weeks asking to speak with a manager not one person has called me back.
DID have not been able to allow me collect a phone I paid €870 for and are unwilling to help whatsoever.
Shocking customer experience and terrible customer service from every person I have spoke with over the phone.
I have requested a refund also which can't be processed apparently.
I always shop at DID
I always shop at DID. Top rate service always. On the rare occasion that I have a problem it is dealt with in an instant. In store staff are always attentive without being intrusive. I can shop in comfort and rely on their knowledge when I need it.
Online order
Ordered a product online for collection- staff at shop excellent - no problem and no delays
Im disappointed about the delivery i…
Im disappointed about the delivery i almost lost my order.

Reply from DID Electrical
Love DiD best service out there fast…
Love DiD best service out there fast and reliable customer service is great will be back soon for my new house in the new year
As always it's a pleasure to deal with…
As always it's a pleasure to deal with did in Crumlin it's a walk away from me and they have a fantastic selection of products
An overall pleasure to deal with
An overall pleasure to deal with. I called to reserve an item and Steve had it ready to go as soon as I entered the store. The new D.I.D. Electrical on Childers road is huge. Great selection
Customer service was outstanding
Customer service was outstanding. It was a pleasure to deal with Jake and Eoin. It is very obvious that both are extremely dedicated to making the customer priority.
Good in store service
Good prompt in store service when purchasing my new tv. There was no stock in store so it took a few days to be delivered, slightly longer than initially expected.
Fantastic experience in the Lucan…
Fantastic experience in the Lucan store. Eamonn was a wealth of knowledge and ensured I had exactly what was needed. Really appreciated the help to the car too!
Great handy hoover
In a word a young man called Dillon
In a word a young man called Dillon, went out of his way to help find me a undercounter black fridge, rang numerous stores and has managed to locate a display model and is having it delivered this week, really helpful young man,
It was a pleasure doing business with…
It was a pleasure doing business with DID. I would highly recommend.
All good
Ordered air fryer from website, it arrived in time. nothing to complain so far
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